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ABSTRACT
The technology in the global era of business in the world, makes the decision to make the
decision to be faced with the competition in the business world. The decision making can be
influenced by a few aspects, which can influence the decision maker to accelerate perfectly and
correctly the decision making.
Key words: Decision Support System, Management, Decision Maker, Information System,
Information Technology
PRELIMINARY
The rapid development of computer hardware is also offset by the rapid development of
software. This results in computers becoming very flexible and easy to use (user friendly) in
various fields and costs that are more efficient and more effective in achieving goals. One of the
uses of the computer is to help management in making decision (decision support). This decision
support system was introduced by Michael S. Scott Morton, G. Anthony Bory and Peter G. W.
Keen of the Massachusetts Institute of Technology in the 1980s, which is now known as the
Decision Support System (Jogiyanto, 2003). The purpose of this article is to discuss the various
important roles of using the Decision Support System (DSS) for management as decision
makers.
DISCUSSION
There are several management views of information systems that exist in the company
according to their functions. First, it is something that is very familiar in the company to improve
the efficiency of work processes or operational activities, especially for administrative matters
and documentation, so as to encourage investment in computer purchases to be able to increase
efficiency, effectiveness in managing the company.
As in the previous description that information systems in companies can be said to have
strategic value if the system can support the success of increasing revenue, so if a system does
not affect the creation of products that are cheaper, better, and faster in accordance with product
concepts in competitive advantage cheaper, better and faster, then it does not need to be applied.
Computers can handle various types of activities in large volumes. Computer systems have the
ability to process which includes filtering, summarizing, classifying and manipulating data into
forms that are useful for decision making.
The company's efforts to survive and develop in the global business environment are
highly dependent on the company's competency in utilizing all the potential contained in
information technology to break through various obstacles and change that potential into
increased speed, flexibility, integration, and continuous innovation. Breakdown of various
obstacles requires reliable enablers. One of the main facilitators is information technology.
Information technology itself consists of three components, namely telecommunications,
electronic office equipment, and computers.
In general, DSS is a system that is capable of providing both ability to solve problems
and the ability to communicate for semi-structured problems. In particular, DSS is a system that
supports the work of a manager and a group of managers in solving semi-structured problems by
providing information or proposals towards certain decisions.
In DSS a model is used as a basis for developing alternatives that are related to the nature
of the problem that must be solved, namely semi-structured or even unstructured, and the use of
computers as the driving force (computer based systems).
According to Turban (1999), the components of the Decision Support System can be
constructed from the following subsystems:
1. Data Management Subsystem, which includes database-data that contains data that is
relevant to the state and managed software called DBMS (Database Management
System).
3. Data Management, which is a database component consisting of all databases that can
be accessed. Like information systems in general, decision support systems also have
other components, namely technology and control components. The technology
component consists of hardware and software. Specific software used by DSS for
example are spreadsheets, database management systems, and query languages.
The Role of the Decision Support System (DSS) for Decision Maker Management
Decision Support System (DSS) is used by managers as a tool to make decisions, not as a
substitute for managers. So that any decision remains in the hands of the manager. As explained
by Jogiyanto (2003: 327), the definition of DSS or decision support system is an information
system to help middle-level managers for semi-structured decision making processes to be more
effective by using analytical models and available data. Helpful words here can be translated into
the assistance of managers in collecting data, analyzing data, habits, events and recapitations of
company activities in the past. With the collection of this data, of course managers will be
facilitated more in taking a decision both semi-structured and unstructured.
According to Budi Sutedjo (2002: 177) with reference to the opinion of Peter G.W. Keen
and Scott Morton, there are three main objectives that must be achieved by DSS, namely:
1. Helps managers make decisions to solve semi-structured problems that are where most
problems lie.
2. Supporting the assessment of managers rather than trying to replace them. Where
computers can be set on a structured problem section, but managers are responsible for
unstructured parts - applying judgment or intuition, and carrying out analysis.
3. Increase the effectiveness of decision making rather than efficiency; Where managers
may spend extra time to refine the solution so that it reaches optimum, but accuracy is
increasing and the main benefits for the best decisions are worth the time and effort that
has been spent.
These objectives refer to the three basic principles of a decision support system, namely:
1. Structure of Problems For structured problems, solutions can be done using appropriate
formulas, while for unstructured problems it cannot be computerized. Meanwhile, DSS
was developed specifically to solve semi-structured problems.
2. Decision Support DSS is not intended to replace managers, because computers are in a
structured part, while managers are in an unstructured section to provide assessment and
conduct analysis. Managers and computers work together as a semi-structured problem-
solving team.
3. Decision Effectiveness The main purpose of DSS is not to shorten the time of decision
making, but so that the resulting decision can be better.
Like the SIA and SIM models, similar structures can be used for DSS models. Data and
information are entered into the database from the corporate environment. The contents of the
database are used by three software subsystems:
1. Report Writer Software. Produce periodic reports and special reports. Periodic reports
are prepared according to a specific schedule, for example monthly sales analysis
according to customers. Special reports are prepared as answers to unexpected
information needs and something extraordinary happens, for example an accident report,
or something else.
3. GDSS (Group Decision Support System) Software. This device allows several problem
solving, working together as a group to reach a solution.
The use of DSS is intended to help high and middle level managers make decisions that
are not routine operations. DSS is able to absorb information from the database, reconfigure data,
calculations, statistical analysis, optimization, nonprobabilistic statistical analysis (what if
analysis), and why analysis, which is carried out through the Artificial Intelegent program.
Therefore, using this DSS appropriately will increase the effectiveness of decisions made by
managers and encourage the efficiency of the decision-making process. So DSS will be able to
create a dimension of support for making decisions, both tactic and strategic.
Furthermore, a manager who uses DSS can use models to experiment interactively with
relevant data, for example by changing the values of certain factors and observing the results. So
DSS allows managers to obtain various perspectives on complex problem situations and carry
out interactions of significant factors. A manager can thus find and evaluate better ways of
alternative decision choices (Wilkinson, 2000).
CONCLUSION
Information technology has developed very rapidly, both in terms of hardware and
software. This has given birth to a decision support system or DSS, a specific information system
aimed at assisting management in making decisions related to issues that are semi-structured by
having facilities to produce various alternatives that can be interactively used by users.
DSS is very important for managers in helping the decision making process. DSS is
designed with emphasis on aspects of flexibility and high adaptability, so that it is easily adapted
to the needs of users. DSS applications can improve the effectiveness of manager's decision
making.
SUGGESTION
Based on the discussion that has been described, then the advice that can be conveyed
regarding the important role of DSS is that the DSS expands the decision maker's ability to
process data or information for the user, DSS helps the decision maker to save the time needed to
solve problems, DSS can produce solutions faster and the results are reliable, DSS is able to
present various alternatives, DSS can provide additional evidence to provide justification so that
it can strengthen the position of the decision maker, DSS can solve complex problems, and DSS
can increase productivity and control of managers.
BIBLIOGRAPHY
Jogiyanto, H.M. (2001). Information System Analysis & Design: Structured Approach to Theory
and Practice of Business Applications. 2nd edition. Andi Offset Publisher Yogyakarta.
Jogiyanto, H.M. (2003). Information Technology Systems: Integrated Approach Basic Concepts,
Technology, Applications, Development and Management. 1st edition. Andi Offset Publisher
Yogyakarta.
Sutedjo D., Budi (2003). Information System Planning & Development. Andi Offset Publisher
Yogyakarta. Turban; McLean; Wetherbe. 1999. Information Technology For Management. John
Wiley & Sons, Inc. USA. Wainright, Martin E., Carol V. Brown, Daniel DeHayes, Jeffrey A.
Hoffer, and William C. Perkins (2002). Managing Information Technology. Fourth Edition.
Prentice-Hall, New Jersey.
Wijianto, Setyo Hari (2000). "Information Technology, Accounting and Auditing: A Trend".
National Accounting Convention IV. Wilkinson, Joseph W., Michel J. Cerullo,
Vasant Raval, and Bernard Wong-On-Wing (2000). Accounting Information System: Essential
Concepts and Applications. Fourth Edition. John Willey & Sons Inc., New York.