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ZOMATO REVIEW ANALYSIS USING TEXT MINING
Komal Kothari1, Aagam Shah2s
1Department of Computer Engineering, Silver Oak College of Engineering and Technology, Ahmedabad, India
2 Department of Computer Engineering, Silver Oak College of Engineering and Technology, Ahmedabad, India
Abstract
In today’s digital world, food app like Zomato is
widely used because it provides a platform for
people to share their opinion about the restaurants
and cafes they have visited. This research paper
includes analysis of client ratings and reviews in
Zomato utilizing content mining. Utilizing content
mining, break down the content audits/reviews
from the client with a specific end goal to create
productive result and legit surveys. Gathering
surveys dataset and handling it to check the
reliability of the rating given and audit composed
by client. Ascertaining reliability of the eatery
subsequent to dissecting the surveys as indicated by
the administration gave and cost estimation. All
through this procedure look at the client audit
premise on their content setting and it
demonstrates that how they feel about their visit to
that place.
Keyword: Zomato customer review, Text Mining,
Truthfulness of reviews
1.Introduction
In today’s digitized modern world, popularity of food
apps is increasing due to its functionality to view, book
and order for food by a few clicks on the phone for
their favorite restaurant or cafes, by surveying the user
ratings and reviews of the previously visited customers.
Food app like Zomato provides a secular part where
user can rate their experience of the visited restaurant
or café. Zomato also provides columns for writing
classified user reviews. Such sort of substance provided
by web is named as client produced content. Client
created content contains a great deal of significant and
essential data about the food items and restaurant
administrations. Since there is no control on the nature
of this substance on the web and thus, these elevate
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fraudsters to compose counterfeit surveys to defame
the restaurant administrations, to provide misguiding
reviews, to generate irrelevant content regardless of
the product or service, to advertise unrelated content,
etc. These phony surveys anticipate clients and
associations achieving genuine decisions about the
product, services, and amenities of the restaurants or
cafes. In this case, Review Analysis has become vital to
generate authenticated and unbiased reviews which
help in avoiding fraudulent activities used to promote
business by publishing fake reviews.
Hereby in this paper we focus on mining customer
reviews, authenticate them, classify them into positive
and negative reviews, and find worthiness of the
product.
The rest of this paper is planned as follows: Section
2 describes the proposed method of the project.
Section 3 describes the project flow. It features the
datasets, different methods, and classifiers those that
may be utilized as a part of our work. Section 4
displays the algorithms, classifiers and results obtained
using different feature sets and future directions.
Section 5 presents conclusion Section 6 presents
acknowledgements and references.
2.Proposed Approach
Text analysis is one of the growing technology which is
help to collect and analyses the information on any
field where majority of data in the form of text. Text
mining states to the way toward growing brilliant data
from text. It contains the way toward organizing the
input text, inferring pattern inside the structured data,
lastly evaluation and interpretation of the final
outcomes. Text Mining includes following types: 1.
Sentiment analysis 2. Topic modeling 3. Term
frequency.
1

Text mining approaches are related to traditional data
mining, and knowledge discovery methods, with some
specificity, as described below:
2.1 Knowledge Discovery from Data
The term Knowledge Discovery in Data, or KDD for
short, alludes to the wide technique for revelation
learning in information, and complements the "high-
level" use of exact data mining strategies.
Figure
1: KDD Process
In this research paper, we follow KDD process for Data
mining. (1) Cleaning and Extraction of client reviews (2)
Transformation & Selection of data gathered (3)
Analysis is done by applying data mining techniques
(4) Output from data analysis is represented in forms of
pattern for easy understanding of knowledge gain.
3.Project Flow
The main purpose of project is to get validated client
audits/reviews. By executing the procedures of content
mining to break down the content audits/reviews from
the clients, we can create productive result and
legitimate surveys.
3.1 Dataset design
Database design is the way toward delivering a
complete data model of a database. This legitimate
data demonstrate contains all the required
sensible(logical) and physical plan decisions and
physical stockpiling parameters expected to produce a
design in a Data Definition Language, which would
then be able to be utilized to make a database. A
completely attributed logical structure contains detail
attributes for every element.
In this research paper, we collect user audit from
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May 2018 | Vol. 1 Issue. 1
the Zomato app by using web scrapping software. Data
obtained from the web is then stored in CSV file. In
ecommerce platform, CSVs file extension is widely
utilized for importing and exporting consumer details,
product information, and ordering data to and from
your administration source.
3.3 Preprocessing Data
Data is then obtained from the csv file through data
mining software. We need to analyze data to make
more conversant results. So many tools which is help
you to analyze or examine the data visually as well as
statistically, but it is only work if the data is now
flawless(clean) and consistent. The raw data should be
made efficient for a perfect analysis module. Hence,
raw data goes through a cleaning process. This
cleaning procedure is applied to generate the target
data which has no impurities. We will be using Data
Wrangler tool to clean our raw data, fill missing values,
remove unused attributes, etc.
Furthermore, these cleaned data are then
transformed onto the required format of data to be
analyzed in the data mining tool. At this stage we
obtain, pure form of user audits/reviews which have no
missing values or attributes and are in the required
format of data file to be analyzed.
3.3 Data Analysis
The data obtained is then analyzed using different data
mining algorithms. There are various software tools
which can analyze the processed data. We will use R
programming and Python language to examine the
provided input dataset files and work according to the
predefined algorithms to mine the data and to
generate the required output. Algorithms are designed
to obtain the correct evaluation of data on real time
collection of user audits/reviews and provide the exact
analysis in evaluated pattern for better understanding
of user. For searching patterns of concentration in
particular system or set of representation, classification
rules, decision tree, regression, clustering, so forth
methods are used.
4.Algorithms and Classifiers
Algorithms and classifiers used in this research paper
are described below. A classifier is a supervised
2
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learning (machine learning method) where the learned

attribute is definite ("nominal"). It is utilized after
the learning procedure in order to classify new records
(data) by giving them the best target attributes
(prediction). Classification Trees are characterized as
where the target variable is definite and the “class”
category which would be define from the tree it’s a
target variable would likely to fall into. Regression
Figure
Trees are defined as which the target variable is
4: Decision Tree
constant and tree is utilized to predict its value.

Figure
2: Classification Figure 3: Regression

In this research paper, we have used Decision trees to

classify the attributes into required output.
The principle element of making a decision tree set of
rules are:
1. rules for sharing data on a node entirely based on
the value of a variable;
2. Stop the rules (rules) to decide when a branch is
scheduled and can no longer be shared; is
3. Finally, The prediction for the target variable in
every terminal node.
Pseudo code for Decision tree:
Step 1: Install Library package “party” and its sub
packages
Step 2: Import Dataset CSV file on R Studio
Step 3: Using ‘str’ function, call the dataset on board
Step 4: Data frame of the imported dataset is
implemented on R
Step 5: Create a variable where evaluation is stored
Step 6: Attributes that are needed to evaluate are
concatenated in Evaluation column
Step 7: Print the variable that stores the final
evaluation
Step 8: Plot that variable and generate Decision tree
Decision Tree :
Figure
5: Decision Tree with respect to attributes
We have generated decision tree which represents the
number of users who have rated according to given
criteria of 1-5 credit rating. Decision tree shown above
accurately classifies the users with respect to the
attributes relevant to the required parameters. Hereby,
we have classified the user ratings into parameters
such as Food, Ambience, and Service displaying result
of user which have rated accordingly. This decision tree
is helpful in understanding the nature of data and is
used to systematically analyze the data.
In this research project, this decision tree will help
building the analytical algorithm required to find the
worthiness of the place which is rated and reviewed by
the user who has previously visited, for the Zomato
app. We are working on developing algorithm which
can help in classifying the reviews on basis of positive
and negative reviews with the help of predefined
dictionary of words. The output obtained by analyzing
the worthiness can be showed in a pictorial
representation behind the Review column in the app
which may easily help the user in taking the correct
judgement without even investing his time after
reading individual reviews.

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May 2018 | Vol. 1 Issue. 1

5.Conclusion https://www.datasciencecentral.com/profiles/blogs/intr
oduction-to-classification-regression-trees-cart
A look into venture in information mining [2] Data Mining - (Classifier|Classification Function)
which includes the investigation of the subject, [Gerardnico]. (2017). Gerardnico.com. Retrieved 26
information mining methods, information mining November 2017, from
forms, information mining calculations and its usage https://gerardnico.com/wiki/data_mining/classification
bitterly to make it more intelligent to the clients.
Presenting the crude information subsequent to
preparing and executing the information mining
procedures in intuitive way to the clients for better
understanding. Implementing the systems of content
mining to examine the content audits from the client
with a specific end goal to produce productive result
and legitimate surveys. Collecting client surveys
database and handling it to check the honesty of the
rating given and audit composed. Calculating value of
the eatery in the wake of breaking down the audits as
indicated by the administration and cost estimation!

References

Article/ Research Paper

[1] C. Chandankhede, P. Devle, A. Waskar, N.

Chopdekar, and S. Patil, “ISAR: Implicit sentiment
analysis of user reviews,” 2016 International Conference
on Computing, Analytics and Security Trends (CAST),
2016.

[2] Palash Dubey, Sanika Kadam, Shruti ambhorkar

Atharva Madgulkar, “Review Generation System Using
Pattern Matching For Restaurant” International
Academy of Engineering and Medical Research, 2016

[3] Narayan, Rohit, Jitendra Kumar Rout, and Sanjay

Kumar Jena. "Review Spam Detection Using Opinion
Mining." Progress in Intelligent Computing Techniques:
Theory, Practice, and Applications. Springer, Singapore,
2018. 273-279.

Books

[1]Jaiwan Han, Micheline Kamber, Jian Pie,

“Classification: Advanced Methods,” in Data Mining
Concepts and Techniques, 3rd edition. The United States

Online Sources

[1] Introduction to Classification & Regression Trees

(CART). (2017). Datasciencecentral.com. Retrieved 26
November 2017, from

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