Hoofdstuk 43

1. The society that wants to buy what they buy based on the thrill derived from the item

purchased is an example of which of the following types of economy:

Experience economy

2. Creating a positive experience involves being effective in which of the following:

All of the above

3. Total quality costs include all the following except:

High federal tax cost

4. In a service-related business, such as security, total quality costs can be significantly reduced

by providing which of the following:

All of the above

5. The ope atio s a d is a fu tio of all of the e pe ie es, as e e plo ed a o e, pe ei ed

by the various users of its services with whom the operation comes in contact. It is more than

just a logo on a letterhead, it is also which of the following:

All of the above

6. Branding is about the image of the operation at every touch point, at every single place anyone

has any contact whatsoever with the operation.

True

7. Our account representative, our executives, even our officers should interact with our client or

overseeing executive as though:

All of the above

8. Almost every complaint presents some:

Opportunity for improvement

9. The key to your success lies in your ability to build which of the following with the

communities in which you serve. (Choose the best answer.)

A sense of profit for your company

10. The next type of economy, after the experience economy, will be the transformation economy.

True

Hoofdstuk 44

1. Contacts made outside your company with other professionals tend to enhance both the

security operation as well as the security professional. Professional liaison relationships can

come from all the following except:

Colleagues you work with on the job every day

2. The elements of VIP protection include protective detail, access control, armored limousines,

and fire arms proficiency.

False

3. Performing duties professionally when VIPs are in the area creates an opportunity for security

personnel to be noticed by some very influential observers.

False

4. When emergency situations occur, the first responding security officer is expected to take

certain emergency steps. When public assistance arrives, what they find can bring recognition

for that first responding security officer. Which of the following is one of those recognition

tasks:

Clear the area of all non-emergency persons, secure the incident scene providing an

unobstructed work area, and report conditions to management

5. Which of the following are good contacts for the security professional to make contact with

because they offer the best opportunity to form long lasting relationships with:

All of the above

6. Networking relationships are valuable because they can lead to training opportunities.

True

7. As for fire emergencies, security personnel might be in a position to assist the responding

police officers hence forging positive relationships with local law enforcement. Detectives from

that same police department may arrive asking for additional help providing even a further

opportunity for valuable contact development. Which of the following are ways to be of

assistance:

All of the above

8. A relationship with police investigators might lead to which of the following:

Training opportunities

9. Professional development groups, like the IFPO and ASIS International, can also introduce a

wide variety of professionals with whom a liaison-type relationship is beneficial.

True

10. Every large company in the United States employs instructors in the security discipline that

have had real-world experience. This provides future opportunities for security professionals

with good networking capabilities.

True

Hoofdstuk 45

1. What is the greatest issue in public safety?

Private security
2. _______ a e ho o e a ies the sel es, o du t, a d o e s attitude of i age.

Deportment

3. Where do most poor decisions emerge from?

Failure to explore all potential options

4. There is substantial legal leeway concerning the amount of force that can be used to restrain a

patient. This is an ethical issue in protection.

True

5. Professionals think in terms of their authority.

False

6. Using the _______ acronym can assist one in dealing with ethical dilemmas.

PORT

7. _______ may be established by statute, custom, or contract.

Rights

8. Taking shortcuts are one reason why unethical behavior occurs.

True

9. T aditio alis is _______ to change.

Resistance

10. The world of asset protection is black and white. There is no gray area.

False