1.

Annexure [1]
Scope of Work of S/4 HANA Implementation

1. Objective

Deployment (installation, commissioning, data and service migration of the current ERP
capabilities, integration with Robi echo systems, SIT, testing, UAT and launching) of S/4 Hana
for Robi Axiata (Bangladesh) Limited for its whole Business operation. It also includes end to
end project management and post go live operation support.

2. Background Information

Robi has existing ERP system which is being used since last 12 years. Our hardware lifecycle
will be ended soon. In addition the mainstream support for the ECC platform will be ending in
2025 which is currently associated to our business operation.

With the main purpose of ERP platform migration, Robi is also intended to have S/4 Hana
solution, the next generation business suit based on In-memory database Hana technology
which is the core of the ‘Digital Enterprise’ As this technology will not only support business
but also will guide our organization.

3. Functional Requirements

Supplier needs to ensure end to end planning, project management, installation, migration
strategy, warranty and support for overall solution.

Please refer to 2. Annexure [2] Functional & Technical Requirements of S4 HANA

Implementation.docx

4. Delivery Schedule

Project Phase Duration (calendar days)

Project preparation phase 8 Days
SDP Preparation phase (Incld. Sign off) 40 Days
Realization phase 60 Days
UAT 30 Days
Final Preparation phase 10 Days
Go-Live 2 Days
Post Go-live support (onsite) & Final Acceptance(FAC) 2 Months
Warranty (after Post Go-live support, from the date of FAC) 10 Months
Additional support after warranty period 5 Years

5. Deliverables

High level deliverables

 Implementation
 User Acceptance Testing
 Documentations
 Training

6. Personnel Specification

The implementation Team must be accustomed with mentioned job, adequate knowledge on
S/4 Hana Implementation and solution deployment, integration with Various external
systems like Sales tracking system, web sales, ESS, MSS, automatic payment with external
banks’ systems.
 1. Annexure [1]
Scope of Work of S/4 HANA Implementation
Should have expertise in relevant field/industry for 10 - 15 years.

7. Progress report deadlines

1. Weekly project report

2. Monthly Project report
3. Update of Issue register
4. Update of Risk register
5. Project phase completion report

8. Post go-live and warranty period

2 month post go-live support and 10 months warranty period for provided service
9. Liquidated Damage for System Support Services
Refer to 16. Annexure [16] Service Level Agreement (SLA).docx

10. Damages quantification for non-performance to set LD

Refer to 16. Annexure [16] Service Level Agreement (SLA).docx