Deputy Director of Operations

Kigali, Rwanda

The Women’s Bakery Overview

The Women’s Bakery (TWB) is a social enterprise that builds bakeries that create
access to education and sustainable employment for women. We empower
women, improve community access to nutrition, and spark economic growth, all
through local business. Launched in 2015, TWB has trained nearly 100 women and
opened seven bakeries in two countries.

Our Company
Our vision is to empower women because an empowered woman, by itself, is an
outcome worth fighting for. We envision a world where the lives of women can be
completely revolutionized. TWB employees are a key aspect of this vision –
passionate, driven, and resilient in the process of using business as a tool for social
good. Employees are part of a team that values, respects, and celebrates the
contributions of others.

Position Description
The Deputy Director of Operations (DDO) will ensure TWB’s Rwanda corporate
office and operations align with the organization's mission, strategic objectives and
policies. Specific duties include managing the day-to-day operations, managing
team members to ensure they have what they need to create and implement
workplans, directing and supporting the team to meet strategic quarterly goals,
overseeing bakery operations for sound business practices, business promotion
initiatives, and ensuring compliance with local laws and regulations.

The DDO will liaise with TWB HQ (Headquarters), providing regular reports on
activities, ensuring proper financial controls are in place, and representing the
organization in East Africa. The DDO will be supported and mentored by TWB HQ
so that the DDO feels confident in this role. TWB’s work is women-centric, and we
are looking for qualified candidates that share this value and who have extensive
experience in organizational and operational management and leadership.

Expectations
The DDO can expect to live and work in Kigali with travel to remote training/bakery
business sites per project needs. Sites may be several hours from TWB
headquarters in Kigali, thus the DDO should anticipate some workdays and
overnight stays away from home/headquarters. The DDO should expect to work
40 hours a week, operating 5 days a week. Local modes of transport may at times
be required. Interspersed overnights, of up to five nights, will be required from
time to time.
Roles & Responsibilities
The main roles for the DDO position include, but are not limited to:

Leadership/Human Resources (30%)

• Lead the growing TWB Rwanda corporate team (10+).
• Act as the key day to day decision-maker for TWB Rwanda corporate office,
with advisory from TWB HQ and Board of Directors.
• Provide leadership, mentoring, and professional development
opportunities and support to the TWB Rwanda corporate team (10+)
• With TWB HQ, recruit, hire, and manage Rwandan staff/interns, and
conduct termination as needed.
• Promote a positive and collaborative working environment through open
communication and active listening.

Operations (30%)
• Responsible for the seamless flow of all TWB Rwanda corporate office
operations.
• Implement operational enhancements that will improve efficacy.

Management (30%)
• Work directly with TWB HQ to execute the Rwanda country programs in
keeping with TWB’s mission, vision, and strategic plan including oversight
and management of project plans, quarterly milestones, etc.
• Oversee Program Managers to ensure their project plans are on track to
complete quarterly goals and that they have enough support and direction
to successfully operate their respective bakery sites in Kigali, Gicumbi, and
Kagina.
• Oversee Finance Manager to ensure all financial systems are in place and
operating efficiently.

Business Development (10%)

• Scout and forge partnerships with area organizations, businesses, and
government officials for the growth of TWB.
• Liaise with government agencies and professional services as needed.
• Assist TWB HQ in all communications including social media, promotional
materials, etc.
• Provide TWB HQ with regular reports on all country activities.

Other operational duties and responsibilities as needed.

Required Qualifications
• B.A./B.S.
• Fluent in English / Advanced and/or Fluent in Kinyarwanda.
• Minimum 3-5 years relevant professional experience.
• Minimum 1-3 years living and working in East Africa.
• Previous experience working on issues of women’s empowerment,
business development/management, social enterprise, community
development, or health programs.
• Proven track record in management, operations, or roles with similar
responsibility.
• Excellent excel skills and experience in financial tracking, reporting, etc.
• Exceptional leadership skills, especially in team-management.

Preferred Qualifications
• Master’s in Business, Finance, International Development, Public Health, or
relevant field.

Required Characteristics
• Collaborative leadership style; TWB is looking for candidates who bring
leadership expertise but are also interested in collaborative leadership and
learning.
• Passion – a deep love for what our work means.
• Genuine compassion – a keen desire to serve the poor and empower
women.
• Smarts/Cleverness – business minded, yet people-oriented.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Highly motivated, organized and results driven.
• Hardworking, honest, confident and humble.
• Capacity for vision – the humility to see where we are now, and the courage
to imagine where we could be.
• Grit – fearlessness to get your hands dirty.

How to Apply
• Send your cover letter and resume to meg@womensbakery.com