Customer order / enquiry is received by authorised person

Customer enquiry / order is reviewed for the requirements of service, reference of

standard and other requirements

Enquiry is replied by sending detailed Order is converted in to order form /

offer by authorised person order confirmation

After successful negotiation order is

received / further follow-up for order Order confirmation is Order is sent to
is done given to customer operation for
further processing
in case of verbal
If order is received then it is treated order
as per above method

Planning is done based on capacity utilization, project in hand and future order
expectation

Manpower and Raw materials requirements is identified is informed for same

Materials are purchased from the approved suppliers as per the process for
procurement and allocation of work from operation department to project head

Distribution of work to concern department and related manpower by project

manager

Materials are received; and also service are provided as per plan given by project
manager

Monitoring of service provided to customer and complete it as per the customer

requirement

SON/MSC/ENQQ/01 Issue Date: 18.07.16 Revision 01

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After completion of services / project as per the defined specifications / customer requirement,
Project Manager check the status of work

All the supportive documents asked by the customer are accompanied at the time of close of
project

After completion of project, order is closed and all matters related to contract are resolved and
contract is closed.

SON/MSC/ENQQ/01 Issue Date: 18.07.16 Revision 01