Professional Documents
Culture Documents
CENTER
Submitted to:
Sir. Villanueva
Submitted by:
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I. Introduction:
We could tell you that visiting a resort is like being in paradise. But it’s more than that.
In resort you will experience relaxation, family moments, pleasure, and above all, endless fun.
A resort is more than a symbol for getting away. It also represents fun for everyone (not just
kids).
According to the research, resort is a place where people go for vacations. A resort is
a full-service lodging facility that provides access to or offers a range of amenities and
recreation facilities to emphasize a leisure experience. Resorts serve as the primary provider
of the guests’ experience, often provides services for business and meetings and are
A resort is place used for relaxation or recreation, attracting visitors for holidays or
single company. It is a living spot and the old fashioned sense of the world and a beautiful
destination that caters to your needs and desires, in peacefully placed environment, one can’t
help wonder about the history and heritage behind a resort on a visit. Many resort have been
restored and to portray rural life, which is temporarily interrupted by modern services that blend
Riverview resort and Conference Center is located in the heart of Calamba City,
Laguna – the home town of National Hero, Jose P. Rizal. Riverview Resort is a haven for
relaxation and quietness that offer quality conferences and social gatherings. The resort has
swimming pools that are suitable for kids and adults and facilities that are great for
conferences and conventions, weddings, birthdays and other celebrations. This is suitable for
families who want to enjoy and relax without spending too much.
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III. Background of the site destination
Riverview Resort and conference Center offers free Wi-Fi and an Olympic-size
swimming pool with a twister water slide amid beautifully landscape gardens. The air-
conditioned room at Riverview are required with a flat-screen TV with cable channels and a
telephone. All private bathrooms have hot and cold shower facilities. Riverview Laguna is a 5-
minute drive from SM City Calamba’s shopping and restaurants. The Enchanted Kingdom
theme park is just a 20-minute drive away. Delicious Filipino, Chinese and Japanese dishes
as well as Continental food are served with impeccable service at the Café Azul Restaurant
and Coffee Shop. Guest can also approach the friendly front-desk staff for assistance with
Cancellation and Prepayment Policies vary according to room type. Please enter the
dates of your stay and check what conditions apply to your preferred room.
Children and Extra beds. All children are welcome. All children under 6 years stay free
One older child or adult is charged PHP 298 per person per night in an extra bed.
Any type of extra bed is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be
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Sleeps Room Type
2 twin beds
2 twin beds
Executive Suite
1 full bed
Resort Facilities
Swimming Pool
Water slide
Outdoor pool
Massage
Free Wi-Fi
Free Parking
BBQ facilities
Terrace
Garden
Activities
Entertainment staff
Karaoke
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Table tennis (additional charge)
Children’s Playground
Bottle of Water
Snack Bar
Restaurant
Internet
Parking
Secured Parking
Reception Services
Luggage Storage
Ticket Service
Tour Desk
Currency Exchange
Cleaning Services
Shoeshine
Ironing Service
Dry Cleaning
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Laundry
The visitors and tourist of resorts are the family, couple, solo, foreign tourist, blogger, travellers
and other people who wants to spend their holiday or vacation in a resort to relax and at the
B. Government policies
Section 7. Kinds of Resorts. Resorts may be categorized as beach resort (located along the
seashore, inland resort (located within the town proper or city, island resort (located in natural
or man-made island within the internal waters of the Philippine Archipelago, lakeside or
riverside resort (located along or near the bank of a lake or river, mountain resort (located at
as follows:
Class AAA
Class AA
Class A
Section 9. Requirements for a Class AAA Resort. The following are the minimum
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a. Location and Environment
The resort shall be situated in a suitable location free of noise, atmospheric and marine
pollution.
An adequate parking space with parking security shall be provided free to guests.
The resort shall have its rooms, facilities and amenities equivalent to those of a First Class
d. Public Washrooms
There shall be a clean and adequate public toilet and bathroom for male and female, provided
with sufficient hot and cold running water, toilet paper, soap, hand towel and/or hand dryer.
The resort shall offer at least four (4 sports and recreational facilities.
f. Conference/Convention Facilities
g. Employee Facilities
Adequate and well-maintained cafeteria, locker rooms and separate bathrooms for male and
Section 10. Minimum Requirements for Class AA Resort. The following are the minimum
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a. Location and Environment
The resort shall be located in a suitable area free of noise, atmospheric and marine pollution.
An adequate parking space with parking security shall be provided free to guests.
The resort shall have its rooms, facilities and amenities equivalent to those of a Standard
d. Public Washrooms
There shall be a clean and adequate public toilet and bathroom for male and female, provided
with sufficient running water, toilet paper, soap, hand towel and /or hand dryer.
The resort shall offer at least three (3 sports and recreational facilities.
f. Conference/Convention Facilities
g. Employee Facilities
Adequate well-maintained locker rooms and bathrooms for male and female employees shall
be provided.
Section 11. Minimum Requirements for a Class A Resort. The following are the minimum
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a. Location and Environment
The resort shall be located in a suitable location free of noise, atmospheric and marine
pollution.
An adequate parking space with parking security shall be provided free to guests.
The resort shall have its rooms, facilities and amenities equivalent to those of a Standard
d. There shall be a clean and adequate public toilet and bathroom for male and female,
provided with sufficient running water, toilet paper, soap, hand towel and /or hand dryer.
The resort shall offer at least three (3 sports and recreational facilities.
f. Conference/Convention Facilities
g. Employee Facilities
Adequate and well-maintained locker rooms and bathrooms for male and female employees
shall be provided.
Section 11. Minimum Requirements for a Class A Resort. The following are the minimum
The resort shall be located in a suitable location free of noise, atmospheric and marine
pollution.
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b. Parking (if applicable)
An adequate parking space with parking security shall be provided free to guests.
c. Room Accommodations
Class A resort shall have its rooms equivalent to those of an Economy Class hotel as
d. Public Washrooms
There shall be a clean and adequate public toilet and bathroom for male and female,
The resort shall offer at least two (2 sports and recreational facilities )
Section 12. Minimum Requirements for a Special Interest Resort. The following are the
minimum requirements for the operation and maintenance of a Special Interest Resort:
a. Location
The camp and ground sites shall be well -drained and not subject to flooding. It shall be distant
from any source of nuisance and shall not endanger sources of any water supply and other
natural resources.
There shall be a reception counter and a reasonably furnished lounge commensurate with the
c. Room Accommodation
There shall be at least five (5 lettable bedrooms for permanent site operations. The bedroom
shall be reasonably spacious and provided with comfortable bed (s, sufficient and fresh supply
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of linen, mirror and electric fax except in places where electricity is not available. For movable
operation, a minimum of sixteen (16 guests plus the staff shall be accommodated in tents,
lean-tos and the like. Where permanent tents are used. Flooring shall be at least four (4 inches
above the ground. Tents shall be provided with adequate beddings suitable for tropical use.
There shall be separate clean toilet and bathroom facilities for male and female guests which
shall be provided with sufficient supply of running water and situated in appropriate areas. The
same shall be supplied with soap and toilet paper. Adequate portable chemical toilets shall be
provided at the camp site for mobile groups. In the absence of chemical toilets, temporary
Lighting arrangement and furnishings in all rooms shall be of good standard. In areas where
there is no electrical power, each room shall be provided with non-hazardous portable lights.
Adequate number of trained, experienced, courteous and efficient shall be employed. They
shall wear clean uniforms at all times. The frontline staff shall have a good speaking
knowledge of English.
acceptable standard, and shall be on a continuing basis, taking into consideration the quality
of materials used as well as its upkeep. Housekeeping shall be of such a standard ensuring
well-kept, clean and pollution-free premises. A vermin control program shall be regularly
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maintained in all areas of the resort. Regular and hygienic garbage disposal system shall be
b. Lifeguard and Security - All resorts shall provide the services of a sufficient number of
well-trained lifeguards duly accredited by either the Philippine National Red Cross, the Water
Life Saving Association of the Philippines or any recognized organization training or promoting
c. Medical Services - All resorts shall provide the services of a physician, either on-call or on
full-time basis, depending on their volume of operation and accessibility to hospital or medical
centers. In addition, resorts shall employ adequate first-aid who have completed a course in
first aid duly certified by the National Red Cross or any organization accredited by the same.
Adequate first aid medicines and necessary life'saving equipment shall be provided within the
premises.
d. Fire-fighting Facilities - Fire-fighting facilities shall be provided in accordance with the Fire
establishment showing clearly the name and classification ot the resort as determined by the
Department.
f. Beach and Lakeside resort - there shall be placed on a beach or lakeside resort an
adequate number of buoys which shall be spread within the area to be determined by the
resort owner or keeper as safe for swimming purposes, and in compliance with existing
g. Designated area - The distance fronting the area of the resort with adequate number of
buoys as provided in the preceding section shall be designated as the area for swimming
purposes, and no boat, banca or other crafts shall be allowed to enter the area designated.
The resort owner or his duly authorized representative shall be empowered under these rules
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to enforce the above, and shall likewise designate a portion of the beach front to be used
exclusively for loading and unloading of resort guests, unless otherwise designated elsewhere
h. Precautionary measures
(1) In no case shall the resort management allow swimming at the beach front beyond 10:00
pm and appropriate notice shall be posted to inform the resort guests of this regulation.
(2) Night swimming at the pool shall be allowed only if there are adequate lifeguards on duty
(3) Management shall post sufficient and visible signs in strategic areas in the resort or at the
occurrences thereat.
(1) No pets or animals shall be allowed to bathe/swim along beaches. Likewise, pukot fishing
(2) Resort owners shall prohibit ambulant vendors from peddling their wares within the resort
premises in order to provide their guests a certain degree of privacy to enable them to relax
(3) Littering in resort shall be strictly prohibited. Resort owners shall keep their premises clean
(4) Without prejudice to existing ones no resort shall be established or constructed within a
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Business Opportunities
As a resort grows, there are business opportunities arises like laundry shop that offers a
services to the people inside the resort; restaurant inside the resort and many business
opportunities. Business opportunities also help people to get a job because of the possible
Presence of management and supervisors on the floor is essential; at the guest contact
areas and other public areas during peak and regular hours of operation, TM needs
It is essential for management to be not only visible but also interactive with guest.
V. References:
https://en.m.wikipedia.org
www.visitmyphilippines.com
www.google.com/amp/s/www.barcelo.com
www.booking.com/hotel/ph/riverview-resort-and-conference-center.html
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