Question 1

Correct
2.00 points out of 2.00

Flag question

Question text

Teams that are underbounded have __________

Select one:
a. leaders that are present; leaders that are absent
b. leaders that are absent; leaders that are present
c. many external ties, but cannot bring its members together
d. high internal loyalty, but cannot integrate with others outside the team; many external ties, but
cannot bring its members together

Question 2
Correct
2.00 points out of 2.00

Flag question

Question text

Teams that are overbounded have __________.

Select one:
a. leaders that are present; leaders that are absent
b. leaders that are absent; leaders that are present
c. high loyalty but an inability to integrate with others
d. high internal loyalty, but cannot integrate with others outside the team; many external ties, but
cannot bring its members together

Question 3
Correct
2.00 points out of 2.00
 Flag question

Question text

Whether a deliberate choice by a leader, or ostracized by the organization, __________ are

sequestered from the rest of the company, often for security or intellectual reasons.

Select one:
a. surveying teams (example--a company that takes customer votes on which products to be offered
at retail)
b. broadcasting teams (example--an internal affairs department)
c. x-teams – (example--two market competitors teaming up to achieve a shared goal)
d. insulating teams – (example--the scientific team that developed the atomic bomb)

Question 4
Correct
2.00 points out of 2.00

Flag question

Question text

What is a common operational characteristic of marketing teams?

Select one:
a. They concentrate on their internal processes, and simply inform others of what they are doing.
b. They have little outside contact, and make decisions about how to serve its customers from
within.
c. They are tasked with letting others outside the team know what they are doing after they have
made decisions.
d. They actively tailor their communications to suit the needs, interests, and objectives of the
organization.

Question 5
Correct
2.00 points out of 2.00
 Flag question

Question text

Which of the following is NOT a characteristic of organizational founding teams?

Select one:
a. They influence organizational development.
b. They create new organizational communities and populations.
c. They are sequestered from the general organizational environment.
d. When they disband, they can create a large amount of employment volatility.

Question 6
Correct
2.00 points out of 2.00

Flag question

Question text

__________ are highly externally oriented; their members forge dense networks across the
organization, enable rapid execution of ideas, and may sometimes find they have to cross
competitive, organizational borders to achieve a shared goal.

Select one:
a. Broadcasting teams
b. Marketing teams
c. X-teams
d. Surveying teams

Question 7
Correct
2.00 points out of 2.00

Flag question
Question text

X-teams are highly externally oriented. The typical cycle of an x-team involves which order of these
processes?

Select one:
a. Exploration, exploitation, exportation
b. Exportation, exploration, exploitation
c. Exploitation, exploration, exportation
d. Exploration, exportation, exploitation

Question 8
Correct
2.00 points out of 2.00

Flag question

Question text

In regard to common roles in workgroups, the person who provides meanings about what the team
is doing, how successful it is to people outside of the team, and the interpretation of what the team is
perceived to be doing is best termed a(n):

Select one:
a. advisor.
b. gatekeeper.
c. interpreter.
d. lobbyist.

Question 9
Correct
2.00 points out of 2.00

Flag question

Question text

Boundary spanning can be stressful and challenging. What characterizes role overload??

Select one:
a. When a person does not have enough responsibility to justify their membership on the team.
b. When a person has too much work to do in the time available.
c. When there is too much overlap among members’ roles on the team.
d. When there are too many people on the team filling too many roles.

Question 10
Correct
2.00 points out of 2.00

Flag question

Question text

Social capital is distinct from human capital. Social capital is best described as the:

Select one:
a. sum total of the skills, talents, abilities, and education of a person’s achievements.
b. organizational strategy of making sure that every team member has sufficient resources to
perform their jobs.
c. practice of more talented team members educating less talented team members.
d. value that people add to their teams and organizations through their ties and relationships to other
people.

Question 11
Correct
2.00 points out of 2.00

Flag question

Question text

A clique network is __________; a boundary-spanning network is __________.

Select one:
a. closed, dense, and self-contained; less dense, more unique, and more varied
b. less dense, more unique, and varied; closed, dense, and self-contained
c. friendship ties; advice ties
d. advice ties; friendship ties
Question 12
Correct
2.00 points out of 2.00

Flag question

Question text

One disadvantage of a clique network is/are __________; one disadvantage of a boundary-spanning

network is/are __________.

Select one:
a. high cohesion; it leverages diversity
b. increased efficiency; it capitalizes on opportunity
c. groupthink; the power struggles
d. the indispensable members; the biased communication

Question 13
Correct
2.00 points out of 2.00

Flag question

Question text

One advantage of a clique network is __________; one advantage of a boundary-spanning network

is __________.

Select one:
a. power; conflict management
b. conflict management; power
c. high cohesion; greater innovation and diversity
d. greater innovation and diversity; high cohesion

Question 14
Correct
2.00 points out of 2.00
 Flag question

Question text

As a link between different subgroups, Berta is a boundary spanner between different functional
units. Berta is alone at the critical junction between these organizational networks, and serves an
important role as a(n) __________.

Select one:
a. information broker
b. advice tie
c. trust tie
d. leader

Question 15
Correct
2.00 points out of 2.00

Flag question

Question text

Which of the following is TRUE regarding a team’s efforts to team build social capital?

Select one:
a. Teams should strengthen their team cohesion by avoiding socializing informally with anyone
except their teammates outside of work.
b. Rapid access to information and political support is greater for teams whose members socialize
during their free time with the organization’s upper management.
c. Leaders from whom subordinates sought friendship or advice tend to have relatively negative
views of their team’s social structure.
d. Extra team relationships always have a negative impact on team performance.

Question 16
Correct
2.00 points out of 2.00
 Flag question

Question text

The leader centrality–performance hypothesis focuses on the network structure of the team leader.
Which statement best summarizes the key idea of the hypothesis?

Select one:
a. Team leaders who do not have well-established relationships with their subordinates make better
decisions.
b. Team leaders from whom subordinates seek advice or friendship tend to make better decisions.
c. Team leaders who consult with the leaders of other teams make better decisions.
d. Team leaders who engage their subordinates in conflict make better decisions.

Question 17
Correct
2.00 points out of 2.00

Flag question

Question text

Regarding Exhibit 10-5 and team effectiveness and organization-focused behavior, what type of
boundary-management behavior is best categorized under the skill of “relating”?

Select one:
a. Obtaining external support
b. Influencing the team
c. Diagnosing member behavior
d. Being socially and politically aware

Question 18
Correct
2.00 points out of 2.00
 Flag question

Question text

Managers and team members can increase their social capital by doing all of the following EXCEPT:

Select one:
a. determining the brokers in their networks.
b. identifying structural holes in their organization.
c. diversifying their networks.
d. reducing the size of their networks.

Question 19
Correct
2.00 points out of 2.00

Flag question

Question text

A situational example of a multi-team system is:

Select one:
a. two teams interface directly and interdependently toward the accomplishment of shared goals.
Although the teams pursue different proximal goals, they share at least one common goal.
b. a diverse network that crosses organizational boundaries and functional areas to achieve a
common goal.
c. a team that is sequestered from the larger corporate environment to accomplish a security-
sensitive goal.
d. a team that concentrates on their internal processes, and informs others in a public way of their
goal progress.

Question 20
Correct
2.00 points out of 2.00
 Flag question

Question text

Regarding Joshi’s model of external team networking (Exhibit 10-8), which of the following is NOT
one of the model’s key implications for teams?

Select one:
a. Develop networks outside of the organization with professional associations and internally with
caucus groups.
b. Actively develop networks with minority groups to gain access to diverse perspectives and ideas.
c. Focus inwardly to increase communication and trust to utilize the benefits of external networks.
d. Actively promote team culture adoption within the larger organization.

Question 21
Correct
2.00 points out of 2.00

Flag question

Question text

The differential performance of women in business is often caused by their disadvantaged social
position most frequently due to:

Select one:
a. socially accepted modes of interacting, termed gender scripts, built through socializing activities
that could have different social connotations between people of the opposite sex.
b. different team expectations in regard to the appropriate career aggressiveness for women.
c. socio-economic differences.
d. insufficient time, between family and career obligations, to build a substantial and diverse career
network.

Question 22
Correct
2.00 points out of 2.00
 Flag question

Question text

People in teams bond along three specific types of ties: friendship, trust, and advice. Trust-ties
involve __________; advice-ties involve __________.

Select one:
a. friends; professionals
b. professionals; friends
c. an emotional and cognitive component; instrumental relationships
d. instrumental relationships; an emotional and cognitive component

Question 23
Correct
2.00 points out of 2.00

Flag question

Question text

Four interplaying characteristics determine the extent to which negative relationships hurt team and
organizational effectiveness. According to Labianca and Brass’s model, which of the following is
NOT one of those characteristics?

Select one:
a. Relationship strength—the intensity of dislike amongst different team members.
b. Reciprocity—if an individual is the object or source of dislike or if the dislike is reciprocated.
c. Expert exchange—the exchange of expertise amongst members.
d. Social distance—if the negative relationship tie is direct or indirect.

Question 24
Correct
2.00 points out of 2.00
 Flag question

Question text

With regard to knowledge valuation, or how people value the knowledge that is created in their own
organization, which statement is correct?

Select one:
a. People often place greater value on knowledge that comes from the outside (e.g., competitors
and consultants) than knowledge that comes from the inside (e.g., colleagues).
b. People often place greater value on knowledge that comes from the inside (e.g., colleagues) than
knowledge that comes from the outside (e.g., competitors and consultants).
c. People often place more value on knowledge obtained through first-hand accounts than
knowledge obtained through second-hand accounts.
d. People often value technical knowledge more than they value interpersonal knowledge.

Question 25
Correct
2.00 points out of 2.00

Flag question

Question text

Menon and Pfeffer offer two explanations for outsider bias in knowledge valuation. The first involves
organizational incentives that reward managers when they learn from outsiders; the second best
explanation is:

Select one:
a. internal knowledge is more readily available and subject to greater scrutiny, whereas “scarce”
external knowledge is unique.
b. managers see internal ideas as developmentally finished and irrelevant to their project at hand.
c. managers feel that by using internal resource information they would be giving someone else a
chance at getting credit or a reward for a good idea.
d. organizational red tape that slows access to internal knowledge makes managers more interested
in researching external knowledge resources.