María Carolina Vargas Hernández

Poás, - Alajuela, Costa Rica

(506) 83 08 27 78/ (506) 24 58 80 35

Maryc_@hotmail.com

Date of Birth: April 25th, 1990.

Educa on

Universidad La na de Costa Rica, (Costa Rica)

Licenciatura Degree in Business Administra on with a Major in Interna onal Commerce (December 2012)

Universidad La na de Costa Rica (Costa Rica)

Bachelor’s Degree in Business Administra on (April 2012)

Experience
Customer Service for Ocean Export and Order Management

Expeditors Interna onal, from June 2012 to December 2012.

- Customer Service in Export shipments for several clients in Free Trade Zone area and supermarkets located in
Miami, Florida and Houston, Texas.

- Shipment’s coordina on including the following func ons: booking request to the carriers, booking confirma on to
the customers, freight’s follow up from origin to des na on.

- Ensure that the documents for the export shipments were being processed according to the company policies.

- Billing the shipments accordingly once the freight arrive to des na on.
Customer Service for Ocean - Air Import

Expeditors Interna onal, from January 2013 to August 2018

- Import Shipments Coordina on, giving support to the customers assigned according to the clients expecta ons:
delivery date in des na on, ocean transit me, handling, feedback.

- Track shipments from pickup through delivery so that accurate, up-to-date informa on can be provided regarding
any shipment.

- Follow up the shipments in order to give a good customer service including contact the origin office, request the
booking details for their freight, confirming shipment departure and arrival to des na on.

- Constantly review working processes with carriers and transport companies to ensure best prac ce.

- Assump on of the team´s leadership when the Supervisor was absent.

- Support to the team and the process lead in tasks such as issue solving.

-Giving in house support to Free Trade Zone companies that handle Medical Equipment and Supplies.

Professional Skills
- Knowledge and advanced skills in Microso Office package (Word, Excel and PowerPoint).

- A en on to detail and accuracy.

- Sense of Urgency.

- Mul -tasking skills.

- Team oriented.

- Enthusias c, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

Languages

- Spanish (na ve).

- English (fluent).