Confidential

7. Annexure [7]
Documentation Requirements

Bidder’s Response (to be filled up by the Bidder)

Solution Type:
(Bidder shall mention their
solution type for each
Specificatio requirement)
Complied Response Explanation
n as
/ SUP
Supported as delivered
Impact offered by “Out of the Box”
Not Supported through an
the bidder
Specification of the item(s) as per Robi Complied PSUP integrated partner
(Critical/ (Offered/N solution
(bidder
SL requirement ot Offered) Supported through add-
shall PADD on products offered by
Major/ (bidder shall mention partner
mention their
Supported via
whether they Modification of existing
Minor) compliance MOD products (screen
offer or not
statement configuration, report,
offer each for each
GUI tailoring, etc)
requirement Supported via a 3rd party
requiremen 3RD
solution
into their
t) Supported via
solution) CST customization (changes
to source code)
Will be supported in
FUT
future
NS Not Supported

Documentation Requirements:
Bidder shall submit different types of documents to Robi for each of the project phase. The list of
documents against each of the project phase has been attached below:

1. Project Kick-off Phase:

1. Project Charter Critical

2. WBS and Responsibility Matrix

Responsibility Critical
Matrix.docx
(RACI)

3. Project Schedule with key milestones Critical

4. Risk Register

Project Risk Solution Risk

Critical
Register.xlsx Assessment.xlsx

5. Project Communication plan

Critical

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7. Annexure [7]
Documentation Requirements
6. Non-Discloser Agreement (if
Applicable) Critical

7. Information Security Checklist

Vendor Compliance Critical

8. Unit Test (Test Cases) Critical

9. Features Specification (FS)

Critical

10. System Architecture

Critical

11. Functional Specification

Critical

12. Technical specification

Critical

13. Product Life Cycle Roadmap

Critical

14. Bandwidth requirement

Major

15. Data migration plan and Strategy

Critical

16. Sizing / capacity plan

Critical

17. Disaster recovery plan

Critical

18. Annual Maintenance Contract (AMC)

Critical

19. Data Flow documents

Critical

20. Alarm, error-codes, log documents

Critical

21. Vendor internal QA Document

(Signed) Critical

22. Vendor Internal Unit Test and UAT

Document (Signed) Critical

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7. Annexure [7]
Documentation Requirements
23. End User Manual Solution
Implementation steps
Critical
Manual/Document

24. Database Access control matrix

(Oracle)

Critical
Access Control
Matrix for Oracle.xlsx

25. Access control matrix for Linux.

Critical
Access Control
Matrix for Linux.xlsx

26. Approved User Access request

Process Critical

27. Approved Resource Allocation

Critical
Process

28. Fit gap analysis document Critical

29. Unit, stress/volume and integration

Critical
test scripts

30. Training plan Critical

31. Cut-over strategy & plan Critical

32. Rollback strategy & plan Critical

33. Business process procedure master

Critical
list

34. Business Blue Print Critical

During Project Rollout/Implementation

2.
Phase:

1. UAT Exercise (Test cases) Critical

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7. Annexure [7]
Documentation Requirements
2. Performance/Load Test Report
Critical

3. Approved Project Change Requests

Approved Change
Critical
Request Template.docx

4. Quality Acceptance Document Critical

5. Quality assurance checkpoints Critical

Just before the RFS stage (Ready For

3.
Service):

1. Control Exception Justification

approval and roadmap
Critical
Security Control
Exception Justification.doc

2. Technical Inventory List

Critical
Asset Inventory
List.xlsx
3. Evidence of Information Security
Implementation Critical

4. Evidence of Operating Systems

Hardening Checklist (Unix)

Critical
Linux Unix Hardening
Checklist.docx

5. Project Exception/snag
justification/Security Critical

6. Evidence of Database Hardening

Critical
Checklist (Oracle)

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7. Annexure [7]
Documentation Requirements

Oracle Hardening
Checklist.docx

7. Evidence of Application Hardening

Critical
Checklist

8. Operation manual Critical

9. Administration Procedure: Proactive

Critical
activities, Housekeeping, etc.

10. Provisioning & De-provisioning

Activities list & procedure (User &
Critical
Service).

11. Reactive Operation procedure Critical

12. General Operational activities list &

Critical
procedure

13. Data retention and archival process

Critical
Data Retention
Plan.docx

14. Baseline parameter setting report

Critical

15. Fault Management : Alarm window,

Critical
Notification & Rectification

16. Performance Management: KPI

Critical
window, Notification & Rectification

17. Application & DB Backup and

Critical
Restore procedure

18. All Software Licenses & Media kits Critical

19. Technical Soft Document Critical

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7. Annexure [7]
Documentation Requirements
20. Operation and Maintenance Training
Materials- Hard and Soft Format Critical

21. Go live verification check report. Critical

22. System failure test plan Critical

23. Script (for known issues) for service

Major
desk

24. Supplier must handed over all data

including source code, configuration
Critical
files and other related information to
Robi

4. After RFS stage (Ready For Service):

1. Project End Report

Project End
Critical
Report.docx

2. Project Evaluation Document Critical

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