Professional Documents
Culture Documents
ON
SUBMITTED BY:-
GAJERA PINAL P.
13BBA025
GUIDED BY:-
B.B.A.PROGRAMME
(YEAR 2015-16)
MANAGEMENT
VNSGU, SURAT.
CERTIFICATES
This is to certify that the winter project report has been prepaid by gajera pinal p.
(13BBA25) under my guidance and supervision. This project embodied the result of her
work and is of standard expected from a candidate for the degree of BBA.
The report submitted towards partial fulfilment of the requirement for the degree of
BBA has been found satisfactory.
Date:
Place: Surat
I
DECLARATION
I have declare that this winter project report submitted to SHREE J.D.G.
COMMERCE COLLEGE & SHREE SWAMI ATMANAND SARASWATI
COLLEGEOF MANAGEMENT, SURAT, in the fulfilment of requirement of
B.B.A degree. The project is result of my own work carried out during
This project report is entirely an outcome of my own efforts and has not
been previously submitted to any other university or institute for any
other examination and for any other purpose by any other person.
II
ACKNOWLEGEMENT
I am also thankful Dr. P.R. PATEL (I/C principal of college) and Mr.
ShaileshLimbad (Faculty) for this valuable advice. I am also thankful all
staff of Shree Swami Atmanand Saraswati College of Management, Surat,
for their co-ordination.
III
EXECUTIVE SUMMARY
This report is preparation with the help of primary and secondary data.
IV
The forth chapter is data analysis, in it, the collected information are
analysis through ms excel, ms word and all the collected information is
shown through column chart.
The fifth chapter is findings, research finds out some important fact
which is explained in finding after that research work as per primary and
secondary objective wise.
The sixth chapter is conclusion. It shows the most important fact of the
peoples have satisfaction to used DTH on compared TATA SKY and
AIRTEL dish TV. In biography, it mentioned that which websites and
books are used in report.
V
TABLE OF CONTENT
- TITLE PAGE I
- COLLEGE CERTIFICATE II
- DECLARATION III
- ACKNOWLEDGEMENT IV
- EXECUTIVE SUMMARY V
1 INTRODUCTION 1-12
5 FINDINGS 44-45
6 CONCLUSION 46
7 BIBLOGRAPHY
8 ANNEXURE
CHAPTER:-1
INTRODUCTION
Industry profile:
DTHwork:
The cable Television ordinance Law was passed in January 1995. This
enabled cabal operators to provide channels and later on private
companies were allowed to air their own channels and this lead to the
explosive growth in number of TV channel and number of cable
operators.
The growth of TV channels & cable operators created a big industry and
market opportunities. Until few years back there were as many as 1,
00,000 cable operators across India. However the services provided by
cable operators were poor. The strikes, increase in tariff plan, selective
broadcast and poor services were major cause of dissatisfaction among
the customers. This has created an opportunity for DTH, which serves an
1
immediate threat to the high-end cable network. Some of the key players
in the industry are Dish TV by Zee group, Tata sky joint venture of Tata
& Star TV, Big TV by Anil DhirubhaiAmbani Group, and Digital TV by
BharatiTelemedia, SUN direct from the promoters of Sun TV. There are
some other companies who are contemplating to start their own DTH like
Videocon.
The word oligopoly in derived from the Greek for few (entities with the
right to) sell.
2
Analysis of Indian DTH industry:
As of now Dish TV, Tata Sky, Big TV, Airtel Digital TV, Sun Direct are in
the industry. There are some other players like Videocon, who want to
join this highly profitable industry. Since there are only 3 major players
and the market concentration is very high Indian DTH industry is
oligopolistic.
HHI & defined as the sum of the squares of the market share of 50
largest firms (or summed over all firms if there are fewer than 50) within
the industry, when the market share are expressed as percentages; the
result is proportional to the average market share, weighted by market
share.
The higher the HHI Index the more oligopolistic in the industry.
3
The total number of TV owning household in India is estimated at 117
million. This represents a 54% penetration of TV in Indian households.
Out of this, cable and satellites households are 68% million. The total
subscriber base of DTH has crossed 8.9 million.
Terrestrial Television:
Cable TV Operators:
4
Cable TV operator are present in almost all cities and towns of India, they
charge installation fee and monthly rental services provided. These
operators even telecast local and regional channels.
A researcher from Gartner believes that IPTV will struggle in India for
following reasons.
5
2007 is a critical year for pay TV, with CAS being mandated in a
phased manner, and more players are moving into DTH, which is
growing.
IPTV will be priced at the same price as digital cable of DTH, so no
price differentiation.
Online TV: The World Wide Web is changing lot of things, the way data &
information are stored, and shared has changed dramatically. Web 2.0
offer users to watch TV programs online.
Apart from website TV channels are also streaming live videos of their
programs. Online TV though is a niche industry as of now but with
increased penetration of broadband connection, it can pose significant
challenges to DTH industry.
6
the required transponders. There is definite first mover advantage which
can be inferred from table by comparing price of dish TV vs. Tata Sky. So
any new entrant will face a high cost when it comes to equipment and
transponders.
Threat of new
entrants low
DTH market is
already croweded
with 7 firms
Bargaining
power of
Suppliers Very Bargaining
Inter Firm
High power of buyers
Rivalry
Transponders- High
Very High
very high Lots of opetion &
Price Wars
CPE-supplier- substitutes price
Low Litigations sensitive Buyer
Content-Very
High
Threat of
Substitutes Very
High
Cable TV-Very
High
IPTV-High
Terrestrial-Low
7
DTH: penetrating faster than ever:
8
COMPANY PROFILE:
Tata sky an 80:20 joint venture between Tata Sons and the Star group,
provide satellite television services to Indian viewers. The company was
incorporated in 2004 and offer a range and entertainment options to
customers.
The TATA Group is one of India’s largest and most respected business
conglomerates. It comprises diversified business in sector such as
materials, engineering services, energy, information system &
communications, consumer products and chemicals. The group and its
enterprises have been steadfast and distinctive in their adherence to
business ethics and their commitment to corporate social responsibility.
This is legacy that has earned the group the trust of many millions of
stakeholder in measure few business houses anywhere in the world can
match.
TATA BRAND
The TATA group is one of India’s largest and most respected business
conglomerates. It comprises 93 operating companies in seven business
sectors: information systems and communication, engineering, materials,
services, energy, consumer product and chemicals. The TATA group has
operations in more than 40 countries across six continents and its
companies export product and services to 140 nation. The group and its
enterprises have been steadfast and distinctive in their adherence to
business ethics and their commitment to corporate social responsibility.
9
This is a legacy that has earned the group the trust of many millions of
stakeholders in measure few business houses anywhere in the world can
match.
SKY BRAND
The SKY brand, owned by the UK-based British Sky Broadcasting group,
brings to Tata Sky reputation of more than 20 years experience of
satellites broadcasting. Sky is well known for the innovative product and
service launched by BSKyB, such as DTH broadcasting in 1989, digital
satellite broadcasting in 1998, interactive television services in 1999 and
the SKY+ personal video recorder in 2001. Tata Sky joins an
international group of DTH business that includes platforms as far apart
as the UK and Italy in Europe, and Mexico and Brazil in America.
Areas of business
10
Location
Based in Mumbai the company has three call centers (Pune, Chandigadh
and Hyderabad)
Airtel DTH
Company profile
History
11
The business at BhartiAirtel has always been structured into three
individual strategic business unit (SBU,s) mobile service, AirtelTelemedia
Service & Enterprise services. The mobile business provider mobile &
fixed wireless and has recently.
Parent:BhartiAirtel
Headquarters: Mumbai
Website: www.airtel.in/digitaltv
12
CHAPTER: 2
LITERATURE REVIEW
Saurabhjain (2015):No single reason could be attributed behind the
choosing of the particular DTH service provider by the respondent. Infect
number of reason exist behind taking decision regarding the service
provider. Doordarshan and cable network together Were the preferred
means of entertainment for the respondents before the advent of DTH
services. The monthly tariff plan was the most preferred tariff plan
amongst the responded covered under the study. The responded were
highly satisfied with the quality offered by the DTH service provider.
13
interactive service, number of channel, and price of the DTH service were
the factors considered by subscriber for selection of the DTH service
provider. Radio and television together were the preferred means of
entertainment prior to advent DTH for the subscribers due to their low
cost and handy feature. The majority of respondents were satisfied on all
parameters (price, technology, interactive services and payment option of
DTH service providers) with their DTH service providers.
14
choice of channels and charges, prompt information about the services,
high quality, signal, continuity of service etc. DTH offer highly customized
packages and add-one of channels. DTH is a direct competitor of the
cable TV since it puts the broadcaster directly touches with the
consumers.
15
CHAPTER: 3
RESEARCH
MATHODOLOGY
1) Need for research:
This research measure the different brand (TATA SKY & ARITEL
DISHCONNECTION) of consumer preference.
2) Problem statement:
3) Objective of study:
Primary objective:
To compare performance of TATA SKY & AIRTEL DTH connection.
Secondary objective:
To find out the attributes which are considered by consumer
while purchasing dish TV?
4) Research design:
1. Exploratory research
2. Descriptive research
3. Causal research
16
In this research researcher will use descriptive research design to know
the Comparative study between TATA SKY and AIRTEL DISH TV. A
descriptive study tries to discover answer to the questions who, what,
where, when, and why. Descriptive research because researcher design is
describe through questionnaire.
Price
Quality
Regularity
Customer satisfaction
Preference
Feed back
Marketing activities
Innovation
Availability
Demand
Picture clarity
Requirement of finance.
b) Secondary data:
The researcher had collect some secondary data as to review,
literature, company profile, industry information that will be
available on internet, book, and journals etc.
17
7)Sampling design:
Sampling technique:
There are two types of sampling design,
1. Probability
2. Non-probability
Researcher has been used non-probability convenience
sampling design.
Sample size:
The sample size has been 200 respondents.
Sample unit:
The sampling unit customer in varachha region in surat.
For analysis of data Frequencies tables, Cross tab, Graph, chart &
tables has be used with help of Microsoft excel.
9)Limitation of survey:
18
CHAPTER: 4
DATA ANALYSIS
(1)Which brand direct to home do you own?
Frequency
Airtel 100
Tata sky 100
Total 200
120
100 100
100
80
Frequency
60
40
20
0
Airtel Tatasky
Interpretation:
From the above chart 100 respondents are using AIRTEL DTH connection
and 100 respondents are using the TATA SKY DTH connection.
19
(2) Which kind subscription do you use?
60
54
50
Respondents
40 36 35
30
23 Airtel
20 16 16 Tatasky
14
10 6
0
Monthly Yearly Six month 2 Year
Responses
Interpretation:
20
(3) How did you get to know about this brand?
Airtel Tatasky
News paper 22 32
Retailer 23 26
Magazines 21 17
Friends & Relatives 58 59
Others 2 1
70
60 58 59
50
Respondents
40
32
30 26 Airtel
22 23
21
20 17 Tatasky
10
2 1
0
News Retailer Magazines Friends & Others
paper Relatives
Responses
Interpretation:
21
(4) From where did you purchase the DTH connection?
70
62
60
54
50
Respondents
40
30 27 Airtel
25
Tatasky
20 17
12
10
1 1
0
AuthorizedDealer
dealernearby you
Online Other
Responses
Interpretation:
22
(5) What percentage of discount you get from the dealer?
Airtel Tatasky
5% 24 21
10% 4 8
No discount 69 47
Voucher offer 3 24
Total 100 100
80
69
70
60
Respondents
50 47
40
30 Airtel
24 24
21
Tatasky
20
8
10 4 3
0
5% 10% No Voucher
discount offer
Responses
Interpretation:
23
(6) Rate the service of the after sales person on the basis of
following:
1. Reasonable price
60
51 50
50
43 44
Respondents
40
30
Airtel
20 Tatasky
10 6 6
0
Highly agree Agree Neutral
Responses
Interpretation:
From the above chart it is interpreted that, for the “Reasonable price” 43
respondents rates are highly agree in Airtel, compare to 44 respondents
in Tata sky 51 respondents rates as agree compare to 50 respondents in
Tata sky,6 respondents rates as neutral both Airtel & Tatasky. More and
more people agree to use on selected DTH connection respondents agree
on subscription price.
24
2. Good Offer/Schemes
60
50 49
50 47
Respondents
40 38
30
Airtel
20
Tatasky
10 8
4 4
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Offer” 4 respondents
rates as highly agree in Airtel compare to 8 respondents in Tata sky, 47
respondents rates as agree in Airtel compare to 50 respondents in Tata
sky,49 respondents rates as neutral in Airtel compare to 38 respondents
in Tata sky, 4 respondents rates as disagree in Airtel DTH connection.
Offer providing bye this two DTH connection respondents satisfy to
provide offer more respondents agree on DTH connection Offer.
25
3. Good Response from the staff
80
70
70
62
60
Respondents
50
40
30 Airtel
21
Tatasky
20 15 14 15
10
2 1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpretation that, for the “Response of the
staff” 21 respondents rates as highly agree in Airtel compare to 15
respondents in Tata sky, 62 respondents rates as agree in Airtel compare
to 70 respondents in Tata sky,14 respondents rates as neutral in Airtel
compare to 15 respondents in Tata sky, 2 respondents rates as disagree
in Airtel DTH connection, 1 respondent rates as highly disagree in Airtel
DTH connection. On this chart inform more respondents agree on Tata
sky. Compare to Airtel dish TV on responses for the provide staff.
26
4. Easy available of product
60 56 55
50
41 40
40
Respondents
30 Airtel
Tatasky
20
10
5
3
0
Highly agree Agree Neutral
Responses
Interpretation:
From the above chart it is interpreted that, for the “Easy available of
product” 56 respondents rates as highly agree in Airtel compare to 55
respondents in Tata sky, 41 respondents rates as agree in Airtel compare
to 40 respondents in Tata sky, 3 respondents rates as neutral in Airtel
compare to 5 respondents in Tata sky to after sales services. On this
chart inform more responder highly agree on Airtel and Tata sky DTH
connection. Both DTH connection are easy available on market responder
easy achieve to the Airtel and Tata sky DTH connection.
27
5. Helpfulness of staff
90
80 77
70 64
Respondents
60
50
40
Airtel
30 22
Tatasky
20 13 13
10
10
1
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Helpfulness of staff”
13 respondents rates as highly agree in Airtel compare to 10 respondents
in Tata sky, 64 respondents rates as agree in Airtel compare to 77
respondents in Tata sky, 22 respondents rates as neutral in Airtel
compare to 13 respondents in Tata sky,1 respondent rates as disagree to
Airtel DTH connection in after sales services.
28
6. Good picture quality
80
70 67 68
60
Respondents
50
40
30 26 26 Airtel
20
Tatasky
10 6 6
1
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Good picture quality”
26 respondents rates as highly agree both Airtel & Tatasky DTH
connection, 67 respondents rates as agree in Airtel compare to 68
respondents in Tata sky, 6 respondents rates as neutral in both Airtel &
Tatasky DTH connection, 1 respondent rates as disagree in Airtel DTH
connection after sales services. So, more respondents agree on quality of
picture.
29
7. Good Sound quality
70
60 59
60
50
Respondents
40
30
Airtel
21
18 18 19
20 Tatasky
10 4
1
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Good sound quality”
18 respondents rates as highly agree in Airtel compare to 21 respondents
in Tata sky, 60 respondents rates as agree in Airtel compare to 59
respondents in Tata sky, 18 respondents rates as neutral in Airtel
compare to 19 respondents in Tata sky,4 respondents rates as disagree
in Airtel compare to 1 respondent in Tata sky DTH connection into after
sales services. So, more responders agree on quality of sound.
30
8. More no. of channel
70
60 60
60
50
Respondents
40
30 25 Airtel
22
20 Tatasky
15
13
10
1 1 2 1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “More no. of channel”
22 respondents rates as highly agree in Airtel compare to 25 respondents
in Tata sky DTH connection, 60 respondents rates as agree in both Airtel
& Tatasky DTH connection, 15 respondents rates as neutral in Airtel
compare to 13 respondents in Tata sky, 1 respondents rates as disagree
in both Airtel & Tatasky DTH connection 2 respondents rates as highly
disagree in Airtel compare to 1 respondents in Tata sky DTH connection
to after sales services.
31
9. Advertisement
80
70
70
60 57
Respondents
50
40
30
28 Airtel
20
18 Tatasky
12
9
10
2 2 1 1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
32
10. Brand image
70
61
60
54
50
Respondents
40 37
35
30
Airtel
20 Tatasky
10 7
3 2 1
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Brand image” 54
respondents rates as highly agree in Airtel compare to 61 respondents in
Tata sky, 37 respondents rates as agree in Airtel compare to 35
respondents in Tata sky, 7 respondents rates as neutral in Airtel
compare to 3 respondents in Tata sky, 2 respondents rates as disagree in
Airtel compare to 1 respondents in Tata sky DTH connection to after
sales services.
33
11. Feedback & Solution
80
73
70 66
60
Respondents
50
40
Airtel
30
Tatasky
20 17
14
12 12
10
4
1 1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Feedback & Solution”
12 respondents rates as highly agree both Airtel & Tatasky DTH
connection, 66 respondents rates as agree in Airtel compare to 73
respondents in Tata sky, 17 respondents rates as neutral in Airtel
compare to 14 respondents in Tata sky, 4 respondents rates as disagree
in Airtel compare to 1 respondent in Tata sky, 1 respondents rates as
highly disagree in Airtel DTH connection to after sales services.
34
12. Innovation
60 56
50
45
40 38
34
Respondents
30
Airtel
20 Tatasky
11
10 7
5
3
1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
35
13. Price of installation
60
54
50
44 44
38
Respondents
40
30
Airtel
20 Tatasky
10 7 6
4
2 1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Price of Installation” 7
respondents rates as highly agree in Airtel compare to 6 respondents in
Tata sky, 44 respondents rates as agree in Airtel compare to 54
respondents in Tata sky, 44 respondents rates as neutral in Airtel
compare to 38 respondents in Tata sky, 4 respondents rates as disagree
in Airtel compare to 2 respondents in Tatasky, 1 respondent rates as
highly disagree in Airtel DTH connection to after sales services.
36
14. Network Quality
80 74
70 64
60
Respondents
50
40
30 Airtel
18 Tatasky
20 16 14
11
10
2 1
0
Highly Agree Neutral Disagree
agree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Network Quality” 16
respondents rates as highly agree in Airtel compare to 14 respondents in
Tata sky, 64 respondents rates as agree in Airtel compare to 74
respondents in Tata sky, 18 respondents rates as neutral in Airtel
compare to 11 respondents in Tata sky, 2 respondents rates as disagree
in Airtel compare to 1 respondent in Tata sky DTH connection so, more
responders agree on network quality.
37
15. Home delivery
60
49
50
42
40
Respondents
36 36
30
Airtel
20 18 Tatasky
12
10
3 3
1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Home delivery” 42
respondents rates as highly agree in Airtel compare to 49 respondents in
Tata sky, 36 respondents rates as agree in Airtel both Airtel & Tatasky
DTH connection, 18 respondents rates as neutral in Airtel, compare to 12
respondents in Tata sky 3 respondents rates as disagree in both
Airtel&Tatasky, 1 respondent rates as highly disagree in Airtel DTH
connection.
38
16. Improved Audio quality
60
51
49
50
Respondents
40
31 30
30
Airtel
20
Tatasky
12
10 9
10 7
1
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Improved Audio
quality” 7 respondents rates as highly agree in Airtel compare to 10
respondents in Tata sky, 31 respondents rates as agree in Airtel compare
to 30 respondents in Tata sky, 49 respondents rates as neutral in Airtel
compare to 51 respondents in Tata sky, 12 respondents rates as disagree
in Airtel compare to 9 respondents in Tatasky, 1 respondent rates as
highly disagree in Airtel DTH connection to after sales services. So, more
responders neutral on Audio quality.
39
17. Variety of channel package
60
50 48 48
44 44
Respondents
40
30
Airtel
20 Tatasky
9
10
4
1 2
0
Highly Agree Neutral Disagree Highly
agree disagree
Responses
Interpretation:
From the above chart it is interpreted that, for the “Variety of channel
package” 44 respondents rates as highly agree in Airtel compare to 48
respondents in Tata sky, 44 respondents rates as agree in Airtel compare
to 48 respondents in Tata sky, 9 respondents rates as neutral in Airtel;
compare to 4 respondents in Tatasky, 1 respondent rates as disagree in
Airtel DTH connection, 2 respondents rates as highly disagree in Airtel
DTH connection to after sales services. So, more responders are highly
agreed and agree on variety of channel package.
40
(7) How the product has reached to you at home?
90
81
80 76
70
Respondents
60
You yourself have
50
taken
40
30 24 Dealer has
20
19 provided you with
a service
10
0
Airtel Tatasky
Responses
Interpretation:
From the above chart it is interpreted that, 43 respondents your self have
taken reached to your home157 respondents dealer has provided you’re
with a service reached to your home.compare two dish Tata sky and
Airtel DTH connection most stop dealer provided with service reached to
customer home Airtel DTH connection compare to Tata sky DTH
connection.
41
PERSONAL INFORMATION
Gender:
Airtel Tatasky
Male 59 64
Female 41 36
Total 100 100
70 64
59
60
50
Respondents
41
40 36
30 Male
Female
20
10
0
Airtel Tatasky
Responses
Interpretation:
From above chart it can be interpreted that, out of total 200 respondents
123 respondents are male and 77 respondents are female
42
Occupation:
50
45 43
40
36
35
Respondents
31
30 28
25
20 19
20 Airtel
14
15 Tatasky
9
10
5
0
Business Student Employee Other
man
Responses
Interpretation:
43
CHEPTER: 5
FINDINGS
In Airtel DTH connection more respondents subscribe the Monthly
pack and for the Tata sky DTH connection more respondents
subscribe the Yearly pack.
Majority of respondents are known about this brand from Friends
& Relatives.
Majority of respondents purchase the DTH connection more
respondents purchase the both from dealer nearby home.
Majority of discount in both Airtel and Tata sky DTH connection
are notgetting any discount from the dealer.
Airtel and Tata sky DTH connection Favorable factors like, Good
offer/Schemes, Good response from the staff, Helpfulness of staff,
Good picture quality, Good sound quality, More no. of channels
Advertisement, Feedback & Solution, Innovation, Price of
Installation, network quality, Home delivery, Improved Audio
quality
Airtel and Tata sky DTH connection another unfavorable factors
like, Reasonable price, Easy available of product, Brand image,
Variety of channel package.
44
CHAPTER: 6
CONCLUSION
From the survey, it is clear that 200 respondent of surat city in varachha
prefer compare to Tata sky and Airtel dish DTH connection. All the above
data, analysis & data available and considering the situation of the study
we can conclude that most of use and batter image on customer minded
on varachha area. It will be continuing for the future also.
Customer are agree to dish all the character on Tata sky and Airtel DTH
connection very small different on responded mind by this study of two
dish TATA SKY and AIRTEL DTH connection.
So, we can easily conclude by saying that research both Airtel & Tatasky
DTH connection use in Varachha. But more increase in market share on
AIRTEL DTH connection compare to TATA SKY DTH connection.
46
CHAPTER: 7
BIBLOGRAPHY
WEBSITES
www.wkipedia.org
www.airteltv.com
www.indiatelevision.com
www.financialexpress.com
http://www.airtel.in
“Marketing Management” by Philips kotler
CHAPTER: 8
ANNEXURE
QUESIONNAIRE
Other…………….
(4) From where did you purchase the DTH connection?
Authorized dealers Dealer nearby you
Online Others
Name:………………………………..
Contact no.:……………………….
Occupation:
Business man Student
Employee Other