Rev 01

GalaxyS7 Edge Repair Tips

Troubleshooting Guide (by Part)

Feb, 2016
HHP Global CS team

This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished
under applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Notice Rev 01

All functionality, features, specifications and other product information provided in this

document including, but not limited to, the benefits, design, pricing, components,

performance, availability, and capabilities of the product are subject to change without

notice or obligation.

Samsung reserves the right to make changes to this document and the product described

herein, at anytime, without obligation on Samsung to provide notification of such change.

- This document cannot be used without Samsung’s Authorization -

Notice Rev 01

- This guide is for a diagnosis and repair.

- This guide gives the solution for normal case, so it can be different in case of specific cases.

- The repair of component level is not required in this guide, you can refer to the service

manual if you want. This is for repair L1 & 2.

- The PBA should be treated under ESD protection environment.

- It should be confirmed at the first step if it’s normal warranty repair or not.

For the following cases, it should be classed as out of warranty

☞ Expired warranty period, Customer faults and Rooted phone.

- Final test is mandatory for all repaired phone regardless of repair result.

- This document cannot be used without Samsung’s Authorization -

Contents
Tip 1. PBA - No power
Tip 2. PBA - Freezing (during booting up)
Tip 3. PBA - Freezing (during operation)
Tip 4. PBA - Auto power off / rebooting
Tip 5. PBA - Transmission & Receiving
Tip 6. PBA - No SVC
Tip 7. PBA - Battery drains rapidly
Tip 8. PBA - No or faulty display
Tip 9. OCTA - No or faulty display
Tip 10. OCTA - Missing line or dot
- This document cannot be used without Samsung’s Authorization -
Rev 01
Tip 11. OCTA - Touch problem
Tip 12. Sub PBA - Sub key problem
Tip 13. Sub PBA - No Charging
Tip 14. Speaker - Sound problem
Tip 15. Receiver - Receiving voice problem
Tip 16. Mic - Sending voice problem (on RCV)
Tip 17. Mic - Sending voice problem (on SPK)
Tip 18. Camera - Camera problem
Tip 19. Keys - Key problem
Tip 20. Sensors
Tip 1. PBA - No Power Rev 01

No power

【 Defective Part / Root Cause 】

1) Pass
Power & Current
Tester ① Battery
② Battery connector
③ Power key
2) Low current : 1~200mA ④ UB (UB connector)
Pass & Solved
S/W update

⑤ S/W malfunction
3) 0mA, High current : 2A~

Replace Not solved

UB Ass’y
(sub PBA) ⑥ PBA

Solved
⑦ UB Ass’y(Sub PBA)

★ Key Point - Measure power on current !!

1) Pass : PBA has no problem
2) Low (1~200mA) : S/W or Memory area problem
3) 0mA or High : Dead or Circuit short

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Tip 2. PBA - Freezing (during booting up) Rev 01

Freezing

【 Defective Part / Root Cause 】

Yes
Rooted?
① Rooting
No - Inform the customer of
OOW, and repair if he/she
wants.
Freezing
(during booting up)

Pass & Solved ② S/W malfunction

S/W update

Fail or Not solved

③ PBA

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Tip 3. PBA - Freezing (during operation) Rev 01

Freezing

【 Defective Part / Root Cause 】

Yes
Rooted?
① Rooting
No - Inform the customer of
OOW, and repair if he/she
wants.
Freezing
(during operation)

Reproduced Pass & Solved ② S/W malfunction

S/W update

Re-test Fail or Not solved

in safe mode ③ PBA

Not reproduced
④ 3rd app
- Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.

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Tip 4. PBA - Auto power off / rebooting Rev 01

Power off / Rebooting

【 Defective Part / Root Cause 】

Yes
Rooted? ① Rooting
- Inform the customer of
OOW, and repair if he/she
wants.
No

1) NDF or No log ② NDF

PORT
- Inform the customer of
normal power off & reset
case.

2) S/W
S/W update ③ S/W malfunction

3) H/W
④ PBA (AP, PMIC)

★ Key Point - Use a PORT(Power Off & Reset Tracker)!!

1) NDF : SP, MP, RP, BP, NP
2) S/W : DP, KP, PA_EX, PA_AR, PF_EX, PF_WD, TP
3) H/W : WP, PP, TP

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Tip 4. PBA - Auto power off / rebooting Rev 01

PORT(Power Off & Reset Tracker)

■ *#9900# → Run dumpstate/logcat/modem log → OK → OK → Copy to sdcard (include CP Ramdump)
■ Connect the device to PC and open “RR.p” in “log” folder.
■ The reason codes in detail
Name Meaning Description Defect part
Sudden Momentary Power Loss
SMPL : Sudden Momentary Powe
SP Can happen when battery is detached & attached very fast within NDF
r Loss
0.5 sec.
WTSR : Watchdog Timeout and S
WP Malfunction of AP chipset H/W defect
oft Reset
System lockup,
DP WatchDog reset S/W defect
Abnormal watchdog reset
KP Kernel Panic Abnormal reset by Kernel panic S/W defect
MP Manual Reset Press & hold power key for 7 sec and power off NDF
PP Power reset Abnormal reset by PMIC H/W defect
RP UseR reboot Normal rebooting NDF
BP Bootloader reset After downloading binary or rebooting from recovery mode NDF
NP Normal power on Normal power on NDF
H/W defect
TP Thermal reset When the temperature is too high S/W defect with a low p
ercentage
PA_EX Exception happened on Phone process S/W defect
PA_AR ANR happened on Phone process S/W defect
PF_EX Exception happened on System server S/W defect
PF_WD Watchdog happened on System server S/W defect

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Tip 5. PBA - Transmission & Receiving Rev 01

Transmission / Receiving
problem
【 Defective Part / Root Cause 】
Pass
RF calibration ① PBA Calibration
② Network
- No problem on the phone.
Fail Inform the customer of low
Pass performance caused by
RF radiation test unstable network.

Fail ③ Intenna contact point

④ Intenna
⑤ Intenna coaxial cable

⑥ PBA

★ Key Point - Confirm if PBA is defective or not !!

RF calibration RF radiation test Defective part

Pass Pass No problem on the phone
Pass Fail Not PBA
Fail - PBA

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Tip 6. PBA - No SVC Rev 01

No SVC

【 Defective Part / Root Cause 】

SIM card Fail
recognition ① SIM card
② SIM socket
Pass

Flight mode
Enabled ③ Flight mode setting

Disabled
④ S/W malfunction
Pass & Solved
S/W update

Not solved
⑤ PBA Calibration

Pass
RF calibration
Pass ⑥ Intenna contact point
Fail RF radiation test ⑦ Intenna
⑧ Intenna coaxial cable
Fail

⑨ PBA

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Tip 7. PBA - Battery drains rapidly Rev 01

Battery drains rapidly

【 Defective Part / Root Cause 】

Sleep current 0~8mA
(using Anyway Jig)
① Battery capacity
- Inform the customer of
8mA~ reducing battery capacity as
time goes on.
Sleep current 0~8mA ② Use pattern
in Safe mode - Inform the customer of
power saving mode.
8mA~
③ 3rd app related to current
Pass & Solved
- Inform the customer of the
S/W update
effect of 3rd app on phone,
and recommend initialization
after data backup.
Fail or Not solved

④ S/W malfunction

⑤ PBA

★ Key Point - Measure sleep current !!

1) Normal (0~8mA) : No problem on the phone
2) Abnormal (8mA~) : Phone problem

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Tip 8. UB - No or faulty display Rev 01

Display problem

【 Defective Part / Root Cause 】

Screen mode, Solved
Power saving
mode
① Screen settings
Not solved
Damaged, Loose fitting
UB connector ② UB connection

Normal

Solved ③ UB
Replace UB

Not solved
④ PBA

★ Key Point - Display problems like blurred, greenish, noisy

and black display can happen when the UB
is not connected firmly.

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Tip 9. OCTA – Missing line, Dot on display Rev 01

Missing line, Dot

【 Defective Part / Root Cause 】

Reproduced
*#0*#
→ R/G/B
Solved ① UB
Replace UB

Not solved
② PBA

③ S/W or 3rd app related to

Not reproduced (working properly) display
- Inform the customer of no
H/W defect.

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Tip 10. OCTA - Touch problem Rev 01

No touch

【 Defective Part / Root Cause 】

① S/W malfunction
Not reproduced (working properly) intermittent
*#0*#
→ Touch - Recommend initialization
after data backup.
② 3rd app related to touch
Reproduced
- Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.
Solved
Replace UB

Not solved ③ UB

④ PBA

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Tip 11. Sub PBA - Sub key problem Rev 01

Sub key touch problem

【 Defective Part / Root Cause 】

① S/W malfunction
Not reproduced (working properly) intermittent
*#0*#
→ Sub key - Recommend initialization
after data backup.
② 3rd app related to touch
Reproduced
- Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.
Replace Solved
UB Ass’y
(sub PBA)

Not solved ③ UB Ass’y(Sub PBA)

④ PBA

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Tip 12. Sub PBA - No charging Rev 01

No charging

【 Defective Part / Root Cause 】

Not reproduced (Solved)
Charge during
2~5mins ① Battery
- In case of discharged fully,
Reproduced (Not solved) it takes some time, 3~5mins,
to start charging.
Retest using good Not reproduced (Solved)
charger(with d/c)

② Charger(with data cable)

Reproduced (Not solved)
- No charging can happen
Solved with non-original charger.
Clean IF
connector

Not solved ③ Dust or Foreign materials

Replace Solved
UB Ass’y ④ UB Ass’y
(sub PBA) (Sub PBA, IF connector)

Not solved
⑤ PBA

★ Key Point - Confirm if the phone is defective or not.

For the battery and charger(with data cable) problems,
explain it to the customer using NDF Charging Guide.

- This document cannot be used without Samsung’s Authorization -

Tip 12. Sub PBA - No charging Rev 01

NDF Charging Guide !! (For more details, refer to the original guide.)

- This document cannot be used without Samsung’s Authorization -

Tip 12. Sub PBA - No charging Rev 01

NDF Charging Guide !! (For more details, refer to the original guide.)

- This document cannot be used without Samsung’s Authorization -

Tip 13. Speaker - Sound problem Rev 01

Sound problem

【 Defective Part / Root Cause 】

*#0*# Not reproduced (working properly)
→ Speaker
① 3rd app related to sound
-Inform the customer of the
Reproduced
effect of 3rd app on phone,
and recommend initialization
Visual check Dust, Liquid
after data backup.
(speaker)
Cleaning, Drying
Normal
② Dust or Liquid
Speaker Damaged, Corrosion
connection

Normal ③ Speaker contact point

Replace Solved
speaker
④ Speaker
Not solved

⑤ PBA

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Tip 14. Receiver - Receiving voice problem Rev 01

Receiving voice problem

【 Defective Part / Root Cause 】

#0*# Not reproduced (working properly)
→ Receiver
① 3rd app related to receiver
- Inform the customer of the
Reproduced
effect of 3rd app on phone,
and recommend initialization
Visual check Dust, Liquid
after data backup.
(receiver)
Cleaning, Drying
Normal
② Dust or Liquid
Receiver Damaged, Corrosion
connection

Normal ③ Receiver contact point

Replace Solved
rear case
④ Rear case (Receiver)
Not solved

⑤ PBA

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Tip 15. Mic - Sending voice problem (on receiver) Rev 01

Sending voice problem

【 Defective Part / Root Cause 】

#0*# Abnormal
→ Receiver Repair receiver ① 3rd app related to Mic
Normal - Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
*#0283# OK after data backup.
→ RCV_1st Mic

NG
② Mic hole (Dust, Blocked)
Abnormal (Hole, Rubber) ③ Rubber (Crumpled)
Visual check
(1st Mic)

Normal

④ Sub PBA (1st Mic)

Solved
Replace
sub PBA

Not solved
⑤ PBA

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Tip 16. Mic - Sending voice problem (on speaker) Rev 01

Sending voice problem

【 Defective Part / Root Cause 】

#0*# Abnormal
→ Speaker Repair speaker ① 3rd app related to Mic
Normal - Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.

*#0283# OK
→ SPK_2nd Mic
② Mic hole (Dust, Blocked)
NG ③ Rubber (Crumpled)

Abnormal (Hole, Rubber)

Visual check
(2nd Mic)

Normal

④ PBA (2nd Mic)

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Tip 17. Camera Rev 01

Camera problem

【 Defective Part / Root Cause 】

#0*# Not reproduced (working properly)
→ Mega cam /
Front cam ① 3rd app related to camera
Reproduced - Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.

Camera Dust, Damaged, loose fitting

connection
② Camera connector
Normal

③ Camera
Replace Solved
camera

Not solved
④ PBA

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Tip 18. Keys Rev 01

Key problem

【 Defective Part / Root Cause 】

Not reproduced (working properly)
#0*#
→ Sub key
① S/W malfunction
Reproduced intermittent

Damaged, Corrosion
Key connection
② Key contact point
Normal

Replace Solved ③ Rear case (Key)

rear case

Not solved

④ PBA

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Tip 19. Sensors - Proximity Rev 01

Proximity sensor
problem
【 Defective Part / Root Cause 】
#0*# Working properly
→ Sensor
(Proximity) ① S/W malfunction
Not working intermittent
- Recommend initialization
after data backup.
※ Malfunction can happen if
customer’s protection vinyl
Visual check Dust, Protection vinyl on the sensor covers the sensor.
(proximity sensor)

② Something to cover
Normal proximity sensor

Crumbled ③ Sensor rubber

Sensor rubber

Normal

④ PBA

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Tip 20. Sensors - FingerPrint Rev 01

FingerPrint sensor
problem
【 Defective Part / Root Cause 】
#0*# Pass
→ Sensor
(FingerPrint) ① 3rd app related to sensor
Fail - Inform the customer of the
effect of 3rd app on phone,
and recommend initialization
after data backup.
② Use pattern
Home key Damaged, Loose fitting - Inform the customer of how
connection to use fingerprint

Normal
③ Home key connector

Replace Solved
UB Ass’y
(home key) ④ UB Ass’y(Home key)
Not solved

⑤ PBA

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Tip 20. Sensors - FingerPrint Rev 01

How to test FingerPrint sensor !!

■ Test Path : *#0*# → Sensor → NormalScan on FingerPrint test menu
■ Result

Pass Fail

PASS (for all items) FAIL (one of all items)

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