Professional Documents
Culture Documents
In Part 1/2 of this post series we listed the rst 5 daily habits of a successful workforce planner: keeping an
eye on the gures, reacting quickly and appropriately to intraday issues, offering time off at short notice,
processing holiday requests quickly and making time for learning.
https://blog.injixo.com/workforce-management/10-daily-habits-of-successful-workforce-planners-part-2 1/2
3/10/2019 10 daily habits of successful workforce planners - Part 2/2
Listen to front-line employees on a regular basis to get feedback on their schedules, how they are accessed,
the holiday and shift swap process and other planning-related topics. There is an argument that agents are
simply there to do a job and they should just work the shifts they are given. But let’s not forget that happy
staff are productive and motivated staff, so you overlook agent morale at your peril. Staff turnover has a
real impact on the bottom line, since it typically costs thousands to hire and train a new starter.
https://blog.injixo.com/workforce-management/10-daily-habits-of-successful-workforce-planners-part-2 2/2