Professional Documents
Culture Documents
complaints system
2 A guide to the police complaints system
Local resolution
Local resolution is a way for carried out to look into what has
police forces to deal with less happened. Local resolution can
serious complaints more quickly. result in some of the following
It is suitable for many complaints, actions being taken to resolve
but not for more serious matters, your complaint:
where an investigation must be
The person dealing with your complaint will let you know the
outcome when they have looked into what happened. They
may do this in person or on the phone, but they should also
write to you.
6 A guide to the police complaints system
Local investigation
Most complaints will be dealt with by local resolution.
However, if this method is not suitable, the police force
PSD will carry out an investigation into your complaint.
Certain complaints must be dealt with in this way.
You can visit your local police force website or the IOPC website:
www.policeconduct.gov.uk
enquiries@policeconduct.gov.uk
www.policeconduct.gov.uk
January 2018