Department Manager - Stores

JOB IDENTIFICATION

LOCATION: Store
DEPARTMENT: Store Ops
REPORTING TO: Store Manager
DIRECT REPORTS: Digital Expert

EDUCATIONAL QUALIFICATION : Post Graduate

MINIMUM RELEVANT EXPERIENCE REQUIRED: 0-1 years

LANGUAGE REQUIREMENTS (IF ANY) : English/Hindi/Regional
INTERNAL CUSTOMERS: Colleagues
EXTERNAL CUSTOMERS: Customer
TRAVEL REQUIREMENTS: Minimum
JOB OBJECTIVE I.E. THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE
1 To ensure sales, profitability and Customer satisfaction of the Categories managed under his/her Department
2

KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES I.E. ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF
RESPONSIBILITIES MANAGED. IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES.

Inventory Management: SLOC management,Stock Availability - DC & Store, Freebies,EOL management,Promotion Management
1
Defective Process,DOA,DAP

People Management: Self & Team Learning,Rostering,coaching & counselling,Interview,Review/ feedback ,PMS,Brand promoter compliance
2
,Knowledge transfer from brand promoter to Digital staff
3 Business Management,Plano implementation

4 Business Acumen: P&L,SPICE/ MBR/ WBR,Competetion Nos,Beat plan

JOB SPECIFIC COMPETENCIES I.E. THE KNOWLEDGE, SKILLS AND ATTITUDE NEEDED TO PERFORM YOUR JOB (Click on the link to view definitions and proficiency levels)

Behavioural:
Team management
Resource Management
Result orientation
1
Analysis & interpretation
Coaching
Feeback skills
Time Mnagaement - Priortization

Functional:
BOC
2 MS-Office
Product Knowledge - Multi dept
Process knowledge
Technical
DSS
SAP R3- Stock,
Plano portal
SAP HR - Shift planning
3 Service desk portal
SEL Portal
Promo Engine
Tools:
Decision Matrix
goveranance process
JOB COMPLEXITIES I.E. WHAT IT TAKES TO BE SUCCESSFUL IN YOUR JOB.
1 Team Management
2
3
KEY MEASURES OF SUCCESS I.E. METRICS THAT WOULD HELP IN DEFINING AND MEASURING PROGRESS
1 Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL
2 Customer Experience - VOC - Participation, score, SQA
3 Inventory Management
4 People Management
5 Business Acumen - dept margin,