TRINITY VALLEY COMMUNITY COLLEGE

PROCESS RECORDING

STUDENT’S NAME: _______________________ PATIENT’S INITIAL: GA_____
PROBLEM: ____Anger related to loss of control________________________________
PATIENT GOAL: The patient will verbalize feelings of anger during conversation
S SETTING: [Where is this conversation occurring? Is anyone else
A present?] I met with G.A. in her room. I introduced myself and talked
M with her about being in the hospital. After a short time, she began
P discussing feelings. The patient looks sad, is crying, and is in the
L fetal position._______________________________________
E

NON VERBAL BEHAVIOR VERBAL BEHAVIOR COMMUNICATION TECHNIQUE INTERPRETATION EVALUATION

Nurse You seem upset about T-Making observation. I think the patient appears Ineffective – no feelings
something. upset. of anger expressed, could
Pulled chair up along side of bed have said, “You seem
and leaned forward. I thought I could get her to talk. angry.”
Patient “I am”
I felt uncomfortable.
Nurse makes eye contact with
patient.

Shakes head yes.

Nurse Can you talk about being upset? NT–Closed question I think the patient is angry. Effective – voices that
she is scared and angry.
Nurse facing patient. I thought I had made her angry. The feeling identified in
goal.
Patient I’m scared and angry I feel very uncomfortable.

Dries tears, looks angry.

Nurse Tell me more about your T– Exploring I think the patient is more Ineffective – no feelings
feelings. frustrated. expressed. Could have
Looking at patient. said, “You said you were
I thought I could refocus her scared and angry, tell me
anger. more.
Patient The kitchen didn’t send up any
coffee on my tray, but I don’t I felt frustrated.
Looks worried, frowns. want it now.
Nurse You are angry that you aren’t T– Restating I thought I would acknowledge Ineffective – no feelings
getting what you want. her anger. acknowledged. Should
Continue facing patient and show have said, “Tell me more
concern on face. I thought the patient was upset. about being upset.”

I felt uncomfortable. (All three

statements)
N:Syllabus\Fr/Fall \RNSG 1523\ Process Recording Sample Revised 06/11
Reviewed 06/12
Reviewed 03/13