Professional Documents
Culture Documents
To: PLDT
Ramon Cojuangco Building
Makati Ave. corner Ayala Ave., Legaspi Village
Makati City, Metro Manila, Philippines 1200
I am writing to inform you of a payment error committed last January 5, 2017 in the amount
of [insert amount] to PLDT. The said payment is inaccurate because [insert bank
name] mistakenly indicated the merchant as PLDT instead of SMART which is the
authorized merchant to receive payments for SMART BRO accounts. I am a PLDT
ULTERA subscriber.
Enclosed are copies of my valid IDs, Bank Transaction Slip, and the PLDT Ultera Billing
Statement supporting my position. Please investigate this matter and correct the billing
error as soon as possible.
Sincerely,
[name]