• A spike in HCSG’s DSOs coupled with an apparent Average Daily $44.9m Excess Return: (22.37%) deterioration in credit quality Volume: Performance / Trough: (22.38%) and a decline in the allowance for bad debt raised concerns at 12/17. What Happened: • It appeared the HCSG had a significant margin and earnings benefit in Q4’17 from a reversal of its insurance • HCSG took a significant bad debt charge in Q1’18 which reserve. resulted in disappointing earnings and revenues missed • The concern was that (a)bad debt expense and insurance expectations in Q1’18. expense would need to increase in 2018 and (b)revenues • The stock stepped down in two stages on a may disappoint if customers go out of business or need preannouncement and then actual results. lower rates.