Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in
A Comprehensive Review of the
Bookmyshow Website and System
Tamizharsi T * 1,Pulkit Suhasaria* 2, Ashwani Agarwal* 3,
Harshit Manchanda* 4 , Himanshu Jain* 5
Abstract: This paper discusses Ticket booking
reservation system, its advantages, challenges,
implementation, methodology, applications. Ticket
Booking reservation system is a standalone system
in which each Theatre uses its own system and
disconnected from other Theatre and used by
customers and employees to book tickets for
movies, plays and sports. It increases customer
satisfaction and efficiency but it also increases the
competition among different Theatre. There are
various issues involved too like security issues.
This paper discusses various Ticket booking
reservation system and the technology used to
implement these systems. It also discusses various
modules used, systems used and testing methods
used when these technology are implemented. It
also discusses ways to improve the system by
integrating and interacting with other corporates.
Outlook of Online
Booking System:
The evolution of Internet as a mass communication
channel has greatly enhanced the public access to
modern day Internet facilities like Online Booking
Systems. Every year the number of Internet users
grows exponentially, which results in more use of
such amenities. One of the most increasingly
popular subordinate of Online Booking System is
the Online Movie Ticket Booking System. The
Online Movie Ticket Booking System provides the
customers the comfort of booking their favourite
movie tickets online from the comfort of their
home or office sparing them from standing in those
long queues outside the ticket booking counters of
the theatres.
One of the leading online movie ticketing
aggregator in India is ‘Book My Show’. The advent
of ‘Book My Show’ has immensely influenced the
business of theatres. The comfort of booking
tickets online attracts more number of customers to
the theatres. The idea of Book My Show was
developed around 18 years ago from now in South
Africa and now 18 years later, it is one of the
leading platforms working in its domain. It was
Imperial Journal of Interdisciplinary Research (IJIR)
launched in India in August 2007. As of now, it
operates in more than 400 cities present within 4
different countries around the globe covering more
than 4000 screens with a customer base crossing
over 20 million and still counting. The year 2016
witnessed a revenue generation of around 3 Billion
dollars (200 billion Indian rupees) from the theatres
present all over India. The financial year 2016
generated a profit of rupees 3.17 crores for ‘Book
My Show’ which is far more better than its other
competitors site like Ticketfinder.com and
Tickets.com. The revenue of Indian theatres that
has vastly increased because of Book My Show
plays a huge rule in empowering country’s GDP
and it will continue to enhance in the coming years.
Site Map Analyzation:
It is no doubt that Book My Show is one of the
biggest and the best ticketing portal in the country.
Analyzing the sitemap, it is clearly evident that the
company is working to make Online Booking an
easy task for the customers. It caters to the needs of
all the customers looking to book tickets for
movies, events, plays or sports. The site provides a
search bar to search for any movies and other
events for which the user wishes to buy tickets. It
also provides a region wise cinema list to choose
your favourite theatre to watch a movie. The
availability of seats along with their orientation
with respect to the interior of the theatre is
displayed to the user to choose seats within the
desired category. The site also list a separate tab for
various offers that can be applied on the purchase
in order to give the users an additional benefit of
paying less money online. The site provides full
support to a new user by giving a site tour to every
new user that logs in to the website.The design of
the site is impeccable which helps to book tickets
conveniently.
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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in
Bookmyshow business:
Currently, there are tens of Ticket booking
reservation system existing who operates their
business online mostly. Bookmyshow (Indian
online Booking company) is one such business
model. It helps users to book Tickets conveniently
by offering them multiple choices of Theatres all
together at a single platform. Here, customers can
book Tickets by comparing various prices offered
by respective Theatres. In addition to movie tickets,
they provide tickets for plays and sports. Its
founders are Ashish Hemrajani,Rajesh Balpande,
Parikshit Dar. They founded this company in year
1999 and is currently a highly profitable company
in this business in India. The company is based in
New York.
Technology used:
AJAX: Ajax is an acronym for Asynchronous
JavaScript and XML. It is a group of inter-related
technologies like JavaScript, DOM, XML, HTML,
CSS etc.
PHP: PHP is a popular scripting language for
creating web pages.
ASP.net: Microsoft's Active Server Pages
technology on the .NET framework.
Java: Java is a general-purpose language originally
developed by Sun Microsystems. JavaScript:
JavaScript is a lightweight, object-oriented, cross-
platform scripting language, mainly used within
web pages.
UTF-8: UTF-8 (8-bit Unicode Transformation
Format) is a variable-length character encoding for
Unicode, which is backwards compatible with
ASCII.
VeriSign: VeriSign is an SSL certificate authority
owned by Symantec.
Apache: The Apache HTTP Server is a popular
open source web server by the Apache Software
Foundation.
Imperial Journal of Interdisciplinary Research (IJIR)
System Investigation as
an User:
‘Book My Show’ not only allows its customers to
access it online through its website but the the
company also has a mobile application that is
equally user friendly and good as its website. As an
user, the experience of using its website and mobile
application is just matchless.
The User Interface of the ‘Book My Show’ website
is on par with its reputation. The user friendly site
offers the user to search for the event or movies for
which the user wishes to buy tickets. The search
lists the various theatres along with their venues in
case of movies and the venues in case of any event
or plays. Upon selection of the desired seat by the
user, the site asks the user to fill in the details if the
user is not logged in. For a logged in user, the site
implicitly fills the details of the user by fetching it
from the user’s database. The option of sign up is
also provided for the new users. After filling the
details, the user is taken to payment gateway page
where the user can choose the option through
which it desires to pay to the merchant.
The mobile application is similar in functionalities
to that of the website with the enhanced user
experience design and user interface. Below are the
images showing the demonstration of the working
of mobile application.
Major Modules Available:
1) Movies: The movie module is one of the
main functionality of the ‘Book My
Show’ website and mobile application. It
allows the user to book movie tickets
conveniently from anywhere.
2) Events & Plays: It informs the user about
the various events or plays happening over
the selected city location. It allows the
user to buy tickets to such events and
plays.
3) Videos: This is an added functionality of
the Book My Show website and app to
support the movie module. Clicking on
this modules, directs the user to a new
page where the user can see trailers of
different movies, along with some of the
online show, television shows and random
lifestyle videos.
4) My Profile: This functionality helps the
user to create an account and get
registered in the Book My Show user’s
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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in
database. The user can update its
information at anytime. The user can even
save his credit/debit card details here so
that the user does not have to enter his
details again for future transactions.
5) Support: The support module contains
three sub modules including the answers
to frequently asked questions, the phone
details of the customer care’s office and
the email id of the customer care. The
customer is the first priority and any
complaint or difficulty faced by the
customer is immediately looked after.
6) Offers: This module contains the various
ongoing promotions and offers that can be
availed through the official website or
application. These offers enhances the
number of customers booking tickets
everyday.
Common and different features of the
system:
The BookMyShow website is quite different from
other movie ticket booking websites that major
multiplexes use. The BookMyShow website and
app offer a combined complete entertainment
booking experience. It provides both information as
well as complete option of booking for that
experience. BookMyShow offers ticket booking
experience not only for movies but other major
events not only in India but all across the globe. It
has various offers for its users as well as partners
with other entities such as banks and other mobile
wallets to provide special discounts.
There are features that makes this a completely
different experience such as :
Complete information : Trailers and Videos
The BookMyShow website shows latest trailers
and video snippets of upcoming movies, plays and
other events.
Blog and Review Section:
It allows users to present their viewpoints and
reviews. Many well known movie critics also
maintain a blog and section on the this section.
International Website:
The BookMyShow website is an international
website with presence in countries such as India,
Imperial Journal of Interdisciplinary Research (IJIR)
Bangladesh, New Zealand, Indonesia, UAE, Sri
Lanka.
MyWallet:
BookMyShow has has an option for its users to
maintain a m-wallet that makes its user experience
completely hassle free. The users have the option to
book tickets with just one click using their
Mywallet account.
Static and dynamic parts of the “common
parts” of the systems:
Every system has some static and dynamic parts,
some of them are used for movie ticket booking
and others for the overall transaction process.
Static parts include :
1) User interface
2) Overall site transitions
3) Site address
4) Helpline numbers
Dynamic parts include:
1) User database is ever increasing : With
addition of new users the database is
changing all the time.
2) Offers and promotions: The offers and
promotions offered vary all the time
with new partners and partnerships.
3) Multiplexes and movies: There is a constant
change in multiplexes and the movies they
show.
4) Recommendation system: It also uses a
recommendation system to suggest
movies based on the users past
experiences and priorities.
Database of the Website:
The database used in a web application like that of
book my show is are relational database where
there are six entities (table) namely feedback,
movies, customer, booking and payment. The
relation has been described between each entity
along with the cardinality of the table participating
in the relationship. For instance one movie can
have many bookings so the cardinality is defined as
1: N. The relationship would be further converted
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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in
to tables according to ER diagram rules of
converting them depending on cardinality, weak
entities etc. Normalization of tables would
definitely takeplace to maintain consistency and
soundness of the records in the table.
Various Authorizations:
Authorizations for visitors:
Visitors can browse the website and visit any page.
Visitors can book shows without logging in the site
and can proceed with the transaction by entering
their mobile no and email id which is verified by
bookmyshow to verify the authenticity of the user.
Authorizations for users:
Users get all the above mentioned facilities which a
visitor gets. Additionally for signed in users on the
site special privileges such as using their online
wallet (MyWallet or QuickPay) to make payment is
available. Such web portals have introduced the
concept of loyalty points which are added to one’s
account depending on how frequently they use the
site. Such loyalty points can be only added if
he/she is a user, visitors don’t get such privilege.
Users can also see their booking history and can
complain if any discrepancy is found. For example
a booking listed which the user never made.
Authorizations for admin:
Admin has special privileges of adding and
deleting movies or theatres on the site. Facility of
generating transaction report is available to the
Imperial Journal of Interdisciplinary Research (IJIR)
admin which can help him make informed
decisions. Revenue for individual theatre could be
generated through his module.
Information flow Diagram:
Information flow diagram level 0 for bookmyshow
application.
A level 0 diagram is a high level representation of
flow of information in the application. It abstracts
majority of the complex structures and gives a
simple view which can be understood by a layman.
System analysis:
As we can see in the diagram there are three
external entities a user, a theatre admin and a main
admin. The information exchanged between the
entities and the application can be seen in which
user sends a request to book tickets and the
application after all internal processing sends back
a message informing whether the ticket has been
successfully booked or not.
Theatre admin sends request for updating schedule
of the movies and modifying the no.of theatres to
which the application respond with the updated list.
Main admin sends a request to see the transaction
log and everyday sales report to which the
application sends back data of all the transactions
made on the application.
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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in

phase level in software development life cycle.I

It comprises if validation and verification.

Testing plan for the system would involve testing

of different modules of the software.
1.GUI testing
2. Navigation testing
3. Functional testing
4. Non functional testing (Performance Security)
5. Data validation testing
6. Negative testing
7. Data Base Testing

Test cases for Booking tickets:

This is a data flow diagram level 1 where the
central application is in DFD level 0 is split into
further processes so that a more detailed insight to
the flow of information between the application
and the external actors could be identified. In the
diagram interaction of the application with the
database (a rectangle with one side open) is also
introduced which shows that flow of information as
well.
Possible reports that can be taken from the
system:
Various sorts of report could be generated from the
system:
 By fetching the transaction log of the
application for a particular time period
admins can generate reports on peak time
of booking by doing a comparative study.
 By using filters in the fetched transaction
log various important things can be
identified such as the theatre which is
earning the most and the highest selling
movie.
1. Check whether there is a theatre available for the
movie desired.
2. Check the availability of seats on the required
date.
3. Check whether the available seats are of which
class (platinum, gold, silver etc.)
Test Scenario: Movie search with all theatres listed
1. Enter the city of your stay and desired movie to
be watched. Check whether all theatres in the
location for the movie are displayed or not.
Test Scenario: check availability of seats for
required date
1. Search seats for the class desired.
2. Ticket fare for corresponding criteria
Test Scenario: Ticket Booking.
1. Book the tickets with corresponding criteria
by cash or card.
2. Check for any concession or coupon code and
its applicability.
Scenario:

 Associations can be found out by mining 3. Check whether ticket is being mailed to the
data which can identify which set of rightful recipient.
people choose which class of seats . This
would give them an idea as to how to
distribute the number of seats in each Test Scenario: Cancel Booking.
class.
1. Check whether the request for cancellation is
Testing Plan: within the allowed time from the booking as per the
company norms.
Software testing is evaluation of the software
against requirements gathered from users and 2. If yes cancel the booking update the variables
system specifications. Testing is conducted at the and database.

Imperial Journal of Interdisciplinary Research (IJIR) Page 5

Imperial Journal of Interdisciplinary Research (IJIR)
Vol-3, Issue-8, 2017
ISSN: 2454-1362, http://www.onlinejournal.in
3. Initiate booking amount refund process.
Performance testing:
It will be done by means of load testing and stress
testing where the software is put under high user
and data load under various stress conditions.
Usability testing: All the functionalities of the
software will be tested individually by means of
scenarios. It will be a white box testing where the
tester would know about the internal structure of
the unit to ensure that the unit is working as per
requirements and are error free.
Some improvements:
In every business plan and its implementation there
are always many challenges and errors involved. In
case of movie booking we need the app and the
website to be reliable and have smooth
transactions. Sometimes it fails to provide
smoother transaction system resulting in loss of
customer time and money.
Sometimes the apps force user to update the app
every time a new update is released. Consider a
situation where there is weak network and you
have saved your ticket in the app, now an update
prevents the app to open it and as a result you are
unable to show your tickets. This kind of service is
inacceptable.
To fix this they just need to make sure that user is
able to open the app even if there is an update
pending.
We can improve the database design with the help
of Normalization. Normalizationof tables will help
to maintain consistency and soundness of the
records in the table.
These changes will definitely help in enhancing
user experience.
Corporate systems interaction and
integration:
To improve the overall efficiency, productivity and
increase customer experience various corporate
systems have been integrated with movie ticketing
system. As there is increasing competition among
various platforms there is an increasing need for
innovation and addition of services to attract
customers.
Various corporate systems that can be integrated
with the BookMyshow website are:-
Imperial Journal of Interdisciplinary Research (IJIR)
1. Corporates of the region that offer various
adventure and experiences along sports and other
genres.
2. Integrating various taxi services that can offer
pick up and drop to the multiplexes. This can be
added as a option to complete the user experience
where we can integrate two services as one.
3. Integrating offers for better food that can be
booked along with movie tickets.
4. Partnering with the movie franchise and other
merchandise stores to let the user the option to buy
the movie merchandise along with tickets.
Conclusion:
Before the boom of the internet it was a hard task
booking tickets. People used to stand in queues
waiting outside the theatre to book tickets. The
BookMyshow website and system relieves the
people from such difficult task. BookMyshow is
the leader in the Indian online movie ticketing
market. It not only lets the user book movie tickets
but has vast offers for experiences and other events
across the globe. The company also provides
people management and booking skills for events
across the country. It has revolutionised the
entertainment market with complete user
information experience. The technology used in the
website is the top notch. The company is improving
its services everyday. The promotions on the
website also add to the user experience.
In developing a similar system a few points that
should be kept in mind are:
1. It is important to make the website and
system efficient and secure. Therefore, it is
essential to use the best and latest technology.
2. The users are need to be kept in mind while
designing the system and the UI should be
clean and easy to use.
3. Industry partnerships are important for such a
website to work. Therefore, it is important to
choose the partners carefully.
References:
• https://in.bookmyshow.com
• https://www.wikipedia.org
• techcircle.vccircle.com/tag/bookmyshow/
• economictimes.indiatimes.com
• https://www.quora.com/
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