Quality Management System PCAA

A quality management system (QMS) is a collection of business processes focused on

consistently meeting customer requirements and enhancing their satisfaction. It is aligned
with an organization's purpose and strategic direction (ISO9001:2015)

The Directorate of Safety and Quality Management System is established in 2009. In 2008
Pakistan CAA started actions regarding acquisition of International Management Systems
Standards for the continual improvement in its functions, systems and services.

ICAO Safety management System is another International requirement for the provision of
Air Traffic Services and Aerodrome Operations. Pakistan CAA being Air Navigation Service
Provider & Operator of Aerodromes and having a fleet of Calibration Aircraft is mandatorily
required to implement Safety Management System (Aviation SMS) in these areas. In the first
phase CAA intends to subscribe four major international management system standards (i.e.
QMS, EMS, OHSAS & ICAO SMS. In the year 2009 management of Pakistan CAA has
decided to establish a separate Directorate to operate & control all four management systems
from one single office and so the Directorate of Safety & Quality Management System was
came into being headed by Director SQMS, who reports directly to the Director General of
Pakistan CAA.

Later on Pakistan CAA has added two more standards i.e. ICAO Security Management
System and Information Security Management System. The successful implementation of
these fundamental management system standards will open new avenues in the success of
Civil Aviation Authority. The Directorate of SQMS would certainly move forward for the
acquisition of other international management standards in future.

Roles of SQMS

The Directorate of SQMS primarily focuses on sustainable development, effective

implementation and continual improvement of Integrated Management System (IMS) of the
organization which includes ICAO’s Aviation SMS (Safety Management System), Security
Management system, QMS (Quality Management System – ISO 9001:2008), EMS
(Environmental Management System – ISO 14001:2004), OHSMS (Occupational Health &
Safety Management System) and Information Technology Security Management System
27001:2005. The compliance with ICAO SMS requirements and acquisition of international
standards are planned with the philosophy of integrating all management standards under one
umbrella with a commitment to move CAA towards a Total Quality Management (TQM)
Organization. This Directorate also performs the performance / system audits of each and
every function of the organization. SQMS Directorate oversees implementation of IMS
Policy, setting & monitoring of overall organizational objectives and tasks / targets and
suggests improvement measures in order to ensure that the organization is focused towards
the Vision, Mission, and Core Values.
SQMS Directorate is Focal Point for:-

 Disaster Risk Reduction (DRR) implementation Committee on behalf of CAA

 ECO (Energy Conservation Organization) : Alternate Energy & Energy Conservation
 To oversee Employee Suggestions System and Voluntary Hazard Reporting System
 Personal Protective Equipment and HSE Monitoring & Measuring Equipment
 CAA Business Plan
 Clean Drinking water facility
 Waste Management System
 Celebrating Earth Day, Earth Hour, World Environment Day, World Quality Day
 Conducting Safety / HSE Workshops
 Disability friendly initiatives
 IMS portal management

Organizational Structure

Occupational Health & Safety Assessment 18001:2007

OHSAS (officially 'BS OHSAS 18001:2007') is an internationally-applied British Standard

for occupational health and safety management systems. It exists to help all kinds of
organizations put in place demonstrably sound occupational health and safety performance. It
is a widely recognized and popular occupational health and safety management system.
Organizations worldwide recognize the need to control and improve health and safety
performance and do so with occupational health and safety management systems (OHSMS).

 OH&S management system requirements

 Implementation and operation
 Documentation
 Checking
 Evaluation of compliance
 Incident investigation, nonconformity, corrective action and preventive action
 Management review
Quality Management System ISO 9001:2008

The concept of quality as we think of it now first emerged from the Industrial Revolution.
Quality, as a profession and the managerial process associated with the quality function, was
introduced during the second-half of the 20th century, and has evolved since then. Over this
period, few other disciplines have seen as many changes as the quality profession. The
quality profession grew from simple control, to engineering, to systems engineering. Quality
control activities were predominant in the 1940s, 1950s, and 1960s. The 1970s were an era of
quality engineering and the 1990s saw quality systems as an emerging field. Quality has
achieved status as a recognized profession.

A quality management system (QMS) is a collection of business processes focused on

achieving quality policy and quality objectives — i.e. what your customer wants and needs. It
is expressed as the organizational structure, policies, procedures, processes and resources
needed to implement quality management. Early systems emphasized predictable outcomes
of an industrial product production line, using simple statistics and random sampling. By the
20th century, labour inputs were typically the most costly inputs in most industrialized
societies, so focus shifted to team cooperation and dynamics, especially the early signalling
of problems via a continuous improvement cycle. In the 21st century, QMS has tended to
converge with sustainability and transparency initiatives, as both investor and customer
satisfaction and perceived quality is increasingly tied to these factors. QMS also focus on
sustainability issues and assume that other quality problems will be reduced as result of the
systematic thinking, transparency, documentation and diagnostic discipline that sustainability
focus implies.

A QMS process is an element of an organizational QMS. The ISO9001:2000 standard

requires organizations seeking compliance or certification to define the processes which form
the QMS and the sequence and interaction of these processes.

QMS helps organizations need to demonstrate its ability to consistently provide product that
meets customer and applicable statutory and regulatory requirements and aims to enhance
customer satisfaction through the effective application of the system, including processes for
continual improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.

Environmental Management System ISO 14001:2004

An Environmental Management System (EMS) is a set of processes and practices that enable
an organization to reduce its environmental impacts and increase its operating efficiency. It is
a framework that helps an organization to achieve its environmental goals through consistent
control of its operations. The assumption is that this increased control will improve the
environmental performance of the company.
The EMS itself does not dictate a level of environmental performance that must be achieved;
each organization's EMS is tailored to the organization's business and goals An
Environmental Management System (EMS) determines and continuously improves an
organization’s environmental position and performance. It follows an outline and is managed
like any other facet of a business; quality, safety, etc., and provides a framework for
implementing improvements or to meet regulatory requirements. Ideally, it is built on an
existing quality management system. (ISO 9001).

EMS specifies requirements for an environmental management system to enable an

organization to develop and implement a policy and objectives which take into account legal
requirements and other requirements to which the organization subscribes, and information
about significant environmental aspects. It applies to those environmental aspects that the
organization identifies as those which it can control and those which it can influence. It does
not itself state specific environmental performance criteria. EMS is applicable to any
organization that wishes to establish, implement, maintain and improve an environmental
management system, to assure itself of conformity with its stated environmental policy, and
to demonstrate conformity with ISO 14001:2004 by:

a. Making a self-determination and self-declaration, or

b. Seeking confirmation of its conformance by parties having an interest in the
organization, such as customers, or
c. Seeking confirmation of its self-declaration by a party external to the organization, or
d. Seeking certification/registration of its environmental management system by an
external organization.

All the requirements in ISO 14001:2004 are intended to be incorporated into any
environmental management system. The extent of the application will depend on factors such
as the environmental policy of the organization, the nature of its activities, products and
services and the location where and the conditions in which it functions.

 Environmental management system requirements

 Environmental policy
 Planning
 Implementation and operation
 Documentation
 Control of documents
 Emergency preparation and response
 Checking
 Internal Audit
 Management Review

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