SHELL Groups - Service Now T-Systems SM9 Groups

W-CUSTINCSSP-SHLR-3RD-TSYS-WIN-WTS-GLO C.SH.SK.DCAS
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-DBA C.SH.INT.DB
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-NL-OPS C.DPS.NL.DCI.AMS.FM
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-LAN C.DPS.INT.DCN.DCNET.SHELL
W-CUSTINCSSP-SHLR-3RD-TSYS-FM-SUP-GLO C.SH.MY.MW.FM
W-CUSTINCSSP-SHLR-3RD-TSYS-GLS C.SH.MY.GLS
W-CUSTINCSSP-SHLR-3RD-TSYS-JDE C.DPS.ZA.MSY.ISERIES
W-CUSTINCSSP-SHLR-3RD-TSYS-K2-SUP-GLO C.CCS.MY.CLC.SHELL.K2
W-CUSTINCSSP-SHLR-3RD-TSYS-RNM C.SH.MY.LUX.CIC
W-CUSTINCSSP-SHLR-3RD-TSYS-MW-ARNM C.SH.MY.MW.ARNM
W-CUSTINCSSP-SHLR-3RD-TSYS-JM-GLO C.SAP.SK.GA.JMSHS
W-CUSTINCSSP-SHLR-3RD-TSYS-SABRIX-NSD C.SH.MY.SABRIX
W-CUSTINCSSP-SHLR-3RD-TSYS-SMG-ATOS SE.SMG.INT.SHELL.OS390.ATOS
W-CUSTINCSSP-SHLR-3RD-TSYS-SAP-MY C.SAP.MY.S-P.SHELL.OP1
W-CUSTINCSSP-SHLR-3RD-TSYS-SAP-SK C.SAP.SK.S-P.SHELL.OP1
W-CUSTINCSSP-SHLR-3RD-TSYS-NAS-RMI C.DPS.MY.SBO.NAS.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-BNR-RMI C.DPS.MY.SBO.BNR.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-SAN-RMI C.DPS.MY.SBO.SAN.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-RNM-WIN C.SH.MY.WIN.CIC
W-CUSTINCSSP-SHLR-3RD-TSYS-SP-BSD-SUP-GLO SUP.COGNIZANT.INT.BSD.REQUEST
W-CUSTINCSSP-SHLR-3RD-TSYS-SP-BSD-SUP-GLO SUP.COGNIZANT.INT.BSD.REQUEST
W-CUSTINCSSP-SHLR-3RD-TSYS-DSM C.SH.MY.DSM
ITSO (IT Service Offering)

T-Systems - Citrix
T-Systems - Database
T-Systems - Datacenter
T-Systems - DC Network
T-Systems - File Mover
T-Systems - Global Licensing
T-Systems - iSeries Support
T-Systems - K2
T-Systems - Linux
T-Systems - Middleware JBOSS
T-Systems - Middleware JobManagement
T-Systems - Middleware Sabrix
T-Systems - OS390
T-Systems - SAP (MY)
T-Systems - SAP (SK)
T-Systems - Storage NAS
T-Systems - Storage Restore
T-Systems - Storage SAN
T-Systems - Windows
T-Systems - Sharepoint
T-Systems - Azure
T-Systems - Database DSM
TSI SM9 groups to assign to ServiceNow ServiceNow Shell AG
CUST.SHELL.INT.SN.JV-NIGUISDHS NIGUPSDHST{SPT}

CUST.SHELL.INT.SN.JV-RUSUIHOST RUSUPHOSTSUP{SPT}

CUST.SHELL.INT.SN.GXTRFUNSAPAM GXTRFUNSAPAMS{SPT}

CUST.SHELL.INT.SN.GLBDSXGSOPMG GLBDSXEATSOFF

CUST.SHELL.AR.SN.JDE GLBDSXEJDEOFF{SPT}

CUST.SHELL.INT.SN.IMSERVICES GLBUPFFVCGIDLV{SPT}

CUST.SHELL.INT.SN.IMS APMGFXNISMSUPOFF{SPT}

CUST.SHELL.INT.SN.CPMFD GLBITSENGMSASD{ASD}

CUST.SHELL.INT.SN.FFV EUAITSFFVTASD{SPT}

CUST.SHELL.INT.SN.GRM EUAGFXNLCSUPDLV{SPT}

CUST.SHELL.INT.SN.SRP EUAGFXNLCSUPDLV{SPT}

CUST.SHELL.INT.SN.PT GLBPTSOMASD{ASD}

CUST.SHELL.INT.SN.FAAS GLBGFXFAASDLV{SPT}

CUST.SHELL.INT.SN.MSSEARCH GLBGFMSSRCHIDLV{SPT}

CUST.SHELL.INT.SN.SPOMIG GLBGFSPOMIGR{SPT}

CUST.SHELL-ATT.SN.SPOC W-CUSTINCSSP-SHLR-3RD-ATT

CUST.SHELL.INT.SN.SIMAAS SIMAAS SIMEIO SUPPORT (SPT)

CUST.SHELL-TCS.SN.ASSIGN TCS-SvD-RDM-RECEIVE-GLO

CUST.SHELL-TCS.SN.REJECT TCS-SvD-RDM-REDIRECT-GLO

Special Outbound AG

SUP.CNC.INT.SHELL.JDE W-CUSTINCSSP-SHLR-3RD-TSYS-CNC
C.SAP.MY.S-P.SHELL.JV W-CUSTINCSSP-SHLR-3RD-TSYS-HAN
C.SAP.DE.MPHS.ARCHIVING W-CUSTINCSSP-SHLR-3RD-TSI-JIVS
Description
Remote Group - AG solely used to replicate JV SPDC Tivoli events to DWNG/SM7 Contact for
JV Nigeria: GXSPDCSSA-IT-Wintelserver-Support@shell.com

Remote Group - Joint Venture group for SEIC Contact for JV SEIC: SEIC-IT-
Hosting@sakhalinenergy.ru

SAP Incident ticket to Accenture team

Remote Group - SAP queue

Remote Group - JDE environment for incident purpose only

RemoteGroup Sharepoint Services for Shell Team - IM Services

RemoteGroup Sharepoint Services for Shell - Identity Management Service team (IMS)

RemoteGroup Sharepoint Services for Shell - Capital Project support team (CPMFD)

RemoteGroup Sharepoint Services for Shell - Foundation for Value team (FFV)

RemoteGroup Sharepoint Services for Shell - Group Record Management Team (GRM)

RemoteGroup Sharepoint Services for Shell - Sales & Retails Pricing team (SRP)

RemoteGroup Sharepoint Services for Shell - Expertise Finder Support team (PT)

RemoteGroup Sharepoint Services for Shell - Federated Authentication and Authorization

Service team (FAAS)

RemoteGroup for Shell Team - Search Online Support team

RemoteGroup for Shell Team - SPO Hyper care Team

Remote group for assigning ticket to AT&T

Remote Group Sharepoint Services for Shell SIMAAS SIMEIO SUPPORT (SIM SPT)

To create new INC ticket to TCS EUC assignment group in ServiceNow. Remote group directed
to TCS Service Desk, who will then create in correct EUC queues (eg AD team, Onedrive team)

To reject/redirect ITSK tasks in ServiceNow.

(eg to reject non TSI related incidents OR to redirect tasks to another Non TSI assignment
group for next action)
Remote group directed to TCS Service Desk.
TSI SM9 groups to assign to ServiceNow Shell AG
ServiceNow

CUST.SHELL-TCS.SN.ASSIGN TCS-SvD-RDM-RECEIVE-GLO

CUST.SHELL-TCS.SN.REJECT TCS-SvD-RDM-REDIRECT-GLO
Description

To create new INC ticket to TCS EUC assignment group in ServiceNow. Remote group
directed to TCS Service Desk, who will then create in correct EUC queues (eg AD
team, Onedrive team)
Note: This AG workable if assign using new child incident.

To reject/redirect ITSK tasks in ServiceNow.

(eg to reject non TSI related incidents OR to redirect tasks to another Non TSI
assignment group for next action)
Remote group directed to TCS Service Desk.
Note: This AG workable if assign using new child incident.