On The Job Training Report

With
Blue Bird Travels

3, Global Tower, Central Market,

Near Narinder Cinema,

Jalandhar City, Pin Code: - 144004

Submitted to the I K Gujral Punjab Technical University in the partial fulfillment of the
requirements for the award of the degree of Masters of Science in Airlines, Tourism and
Hospitality Management.

Submitted By: - Sanchi Vohra Under the Supervision of: -

Univ. Roll No: - 1428504 Asst. Prof. Mr Vineet Gupta
B.sc 6TH Semester CTIHMCT,
Jalandhar

CT Institute of Management & IT

(Session: 2014- 2017)
1
Certificate

2
 Guide Certificate

This is to certify that Ms. Jasveen Kaur D/O Mr. Bhupinder Singh of class M.sc ATHM (4th sem)
under the university Roll no 1428606 is undergoing On- The Job Training with M.R Tours and
Travel for the partial fulfillment of the requirements for the award of the Degree of Masters of
Science in Airlines, Tourism and Hospitality Management and has prepared this report under
my supervision in session 2014-2016.

Acknowledgement

3
This humble endeavor bears the imprint of many people who were helpful in one way or another
in its completion.

First of all, I would like to thank Mr. Rohit Sareen (Director CT Institute) and MR. Rohit
Sharma vice principal of CTIHMCT Maqsudan Jalandhar, who gave me the opportunity for
carrying out the research. I wish to place on record my heartiest thanks to Mr. Vineet Kumar
Gupta (Faculty-CT Institute) for giving me expert guidance and constructive criticism from
time to time to make my efforts viable and consummate.

I would also like to thank to all other who provided me proper guidance and direction regarding
my problems. I tried my best to summarize this report. I extend my thanks and gratitude to all of
them, who have imparted me the knowledge and practical training in all aspects.

____________________ _________________

Signature of Project Advisor Signature

Index
Sr. No. Particulars Page No.

4
Chapter 1 Introduction

 Introduction of Tourism

 Introduction of Travel agency

 Objective of On-The-Job Training

Chapter 2 INTRODUCTION OF COMPANY

 Profile of company

 Organization structure

 Employees and their designations

 Offices of company

 Services provided by the company

Chapter 3 TRAINING

 Training Schedule
 Tour package
 Ticketing
 Sales and Marketing
 Passport
 Visa

Chapter 4  EXPERIENCES

 Overall experience of the On-The Job Training

 Experience with the customers

5
  Experience with the employees

Chapter 5  List of new practical things handled in the company

including(equipments,hadware,software,communica
tion equipments)
 List of any outdoor activities/visits undertaken
 List of clients you have met during training
 List of documents handled during training

Chapter 6 Conclusion

Bibliography

6
 Chapter 1
1.1 Introduction of Tourism
Travel and tourism is a major industry in this country and is at the top of the league of
invisible earners of foreign currency.

Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization
defines tourists as people who "travel to and stay in places outside their usual environment for
more than twenty-four hours and not more than one consecutive year for leisure, business and
other purposes not related to the exercise of an activity remunerated from within the place
visited". India’s travel and tourism industry is one of them most profitable industries in the
country, and also credited with contributing a substantial amount of foreign exchange.

Tourism has become a popular global leisure activity. In 2008, there were over 922 million
international tourist arrivals, with a growth of 1.9% as compared to 2007. International tourism
receipts grew to US$944 billion in 2008, corresponding to an increase in real terms of 1.8%.

Tourism is traveling for predominantly recreational or leisure purposes or the provision of

services to support this leisure travel. The World Tourism Organization defines tourists as people
who "travel to and stay in places outside their usual environment for not more than one
consecutive year for leisure, business and other purposes not related to the exercise of an activity
remunerated from within the place visited". Tourism has become a popular global leisure
activity. In 2004, there were over 763million international tourist arrivals.

Tourism is vital for many countries, due to the income generated by the consumption of goods
and services by tourists, the taxes levied on businesses in the tourism industry, and the
opportunity for employment in the service industries associated with tourism. These service
industries include transportation services such as cruise ships and taxis, accommodation such as
hotels, restaurants, bars, and entertainment venues, and other hospitality industry services such as
spas and resorts. The Travel and Tourism industry is still one of the largest single businesses in
world commerce and its importance is widely recognized. The tourism industry is now one of the
largest sectors earning foreign exchange. In the face of many benefits, many countries have
started assigning due weight age to the tourism industry in their national development agenda.

Tourism Statistics:
i. The Tourism Industry as a whole is presently estimated to earn over US$ 3.5 trillion
worldwide.

ii. The Travel and Tourism industry generates about 11% of world GDP and 200 million job
across the global economy.

7
TOURISM INDUSTRY IN INDIA

Indian Tourism industry is one of the most important export industries of the country. Although
the international tourist inflow is relatively low, India has found tourism emerging as an
important sector of its economy.

Recent statistics have revealed that during the first quarter of 2006, the performance of the
tourism industry has been very encouraging which has registered an 11% increase in foreign
tourist arrivals.

Tourism and its Major Components:-

The vast majority of business organizations such as travel agents, meeting planners, and other
service providers including accommodation, transportation, attractions and entertainment are
classified as travel and tourism related business. In practice, these organizations are closely
linked in the provision of services to the travelers. Tourism is so vast, so complex, and so
multifaceted that the practitioners need to obtain a wide range of knowledge related to tourism.

8
Here are three basic components of tourism which are also known as 3 A’s of tourism:
1. Accessibility (Reach ability/Transportation):- Accessibility means reachability to the place
of destination through various means of transportation. Transportation should be regular,
comfortable, economical and safe. Today there are various means of transportation like airlines,
railways, surface (road transportation) and water transportation. The transportation should be
there for all kinds of tourists and destinations.
2. Accommodation: - It Is A Place Where Tourists Can Find Food And Shelter Provided He/ She Is In
A Fit Position To Pay For It. There Are Various Types Of Accommodation From A Seven Star Deluxe
Hotel To A Normal Budget Class Hotel.
3. Attraction (Locale): - It is considered as the most important basic component of tourism.
Attraction means anything that creates a desire in any person to travel in a specific tourist
destination or attraction.
Locale is another basic component of tourism. The locale may be used to include the holiday
destination and what it offers to the tourist. The holiday destination may offer natural attractions.
It is considered as the most important basic component of tourism. Fashion is an important factor
in the demand for various tourist attractions and amenities. The tourist who visits a particular

9
place for its natural beauty may decide to visit some other attractions due to a change in fashion.
Elements of tourism: - There are certain elements or ingredients of tourism. They are the
fundamental attractions of tourism. They are.
1. Pleasing weather
2. Scenic attractions
3. Historical and cultural factors.
4. Accessibility
5. Amenities
6. Accommodation
7. Safety and security
8. Other factors
a. Guide/ escort facilities.
b. Basic medical facilities.
c. Electricity
d. Water
e. Communication system.
1. Pleasing weather: - Fine weather with warm sun shine is one of the most important
attractions of any tourist place. Particularly good weather plays an important role in making a
holiday pleasant or an unpleasant experience. Tourist from countries with extremes of weather
Visit Sea beaches in search of fine weather and sunshine. Due to this many spas and resorts
along the sea coasts come into existence. In Europe, countries like Italy, Spain and Greece have
developed beautiful beach resorts. There are many such resorts along the coasts of Mediterranean
sea INDIA, Sri Lanka, Thailand Indonesia, Australia, Philippines and some other countries have
beautiful sea beaches with fine weather are best examples where weather has played a prominent
in attracting tourists. In some countries hill station resorts’ have been developed to eater the
needs of tourists. The best example for this is Shimla.
2. Scenic attractions: - No doubt scenic attractions are very important factors in tourism.
Scenery consisting of mountains, lakes, waterfalls, glaciers, forests, deserts, is strong forces
attracting people to visit them. Thousands and thousands of tourists are attracted by the northern
slopes of the Alps in Switzerland and Austria and the southern slopes at Italy And also
Himalayan. Mountain slopes of India and Nepal.

10
3. Historical and cultural factors: - Historical and cultural interest exercised tremendous
influence over travellers. Large numbers of tourists are attracted every year by the great drawing
power of start food on Avon in England because of its association with Shakespeare, or the city
of Agra in India because of its famous leaning tower. Large number of Americans and Canadians
visit London because of its historical and cultural attractions. So also the world famous caves of
Ajanta and Ellora in India are visited by tourists because of its architecture and painting.
4. Accessibility: - Accessibility is another important factor of tourism. There should be
accessibility for each and every location of tourist attractions. If their locations are inaccessible
by the normal means of transport, it would be of little importance. All kinds of transport facilities
are to be made available for such locations. The distance factor also plays am important role in
determining a tourist’s choice of a destination. Longer distance cost much than to short distances.
5. Amenities: - facilities are very essential for any tourist centre. They are considered necessary
aid to the tourist centre. For a seaside resort facilities like swimming, boating, yachting surf
riding and such other facilities like deeming recreations and amusements are an important
feature. There are two types of amenities viz. Natural and man made. Beaches, sea-bathing,
fishing, climbing, trekking, viewing etc. Are come under the former category. Various types of
entertainments and facilities which cater for the special needs of the tourists come under the
latter category.
6. Accommodation: - The need and necessity of accommodation cannot be ignored in tourist
destination. Accommodation plays a vital role in this field. Many changes have taken place in
accommodation recently. New types of accommodation, particularly, holiday villages, apartment
houses camping and caravan sites and tourist cottage etc, have become very popular. Usually a
large number of tourists visit a particular spot simply because there is a first class hotel with
excellent facilities. Today Switzerland, Holland, Austria and the Netherlands have gained
reputation for good cuisine, comfort and cleanliness.
7. Safety and Security: Safety and security are vital to providing quality in tourism. More than
any other economic activity, the success or failure of a tourism destination depends on being able
to provide a safe and secure environment for visitors.
Other factors: - Besides the above factors, hospitality is one such factor among the variety of
factors. It is the duty of the host country to be hospitable towards tourists. For this French and
Indian governments have done a lot. A series of short films on various themes like “being

11
courteous”, “cleanliness” and “welcoming” a visitor” were prepared and exhibited through a
wide network cinema theaters all over the country. Slogans like “welcome a visitor- send back a
friend” were displayed at various important exists and entry points like railway stations, airports
and seaports. Following the above methods, many other countries launched “Be nice”
campaigns. It means that the tourists must be treated as friends.

BASIC COMPONENTS
Accessibility Accommodation Attraction
Air Hotels Monuments
Railway Motels Pilgrimage
Road Inns Museums
Sea Guest Hotels Zoo
Youth Hotels Rivers
Resort Hotels Beaches
Circuit Hotels Art Galleries
Heritage Hotels Hill Stations
Farm Houses Natural Attractions
Camping Sites & etc. Man-made Lakes & etc.

Significance of tourism

Tourism is an important, even vital, source of income for many countries. Its importance was
recognized in the Manila Declaration on World Tourism of 1980 as "an activity essential to the
life of nations because of its direct effects on the social, cultural, educational, and economic
sectors of national societies and on their international relations

Tourism brings in large amounts of income into a local economy in the form of payment
for goods and services needed by tourists, accounting for 30% of the world's trade of services,
and 6% of overall exports of goods and services. It also creates opportunities for employment in
the service sector of the economy associated with tourism]

The service industries which benefit from tourism include transportation services, such
as airlines, cruise ships, and taxicabs; hospitality services, such as accommodations,
including hotels and resorts; and entertainment venues, such as amusement
parks, casinos, shopping malls, music venues, and theatres. This is in addition to goods bought
by tourists, including souvenirs, clothing and other supplies.

12
Travel

Travel comprises all journeys from one place to another. It includes all journeys made by people
who enter a country for leisure, to work, reside, study or who just pass through a country without
stopping.

Definition
• In 1936, the League of Nations defined a foreign tourist as "someone travelling abroad
for at least twenty-four hours". Its successor, the United Nations, amended this definition
in 1945, by including a maximum stay of six months

• In 1941, Hunziker and Krapfs defined tourism as "the sum of the phenomena and
relationships arising from the travel and stay of non-residents, insofar as they do not lead
to permanent residence and are not connected with any earning activity.

• In 1976, the Tourism Society of England's definition was: "Tourism is the temporary,
short-term movement of people to destinations outside the places where they normally
live and work and their activities during the stay at each destination. It includes
movements for all purposes.

• In 1981, the International Association of Scientific Experts in Tourism defined tourism in

terms of particular activities chosen and undertaken outside the home.

 Domestic tourism, involving residents of the given country travelling only within this
country.
 Inbound tourism, involving non-residents travelling in the given country.
 Outbound tourism, involving residents travelling in another country.

The terms tourism and travel are sometimes used interchangeably. In this context, travel has a
similar definition to tourism, but implies a more purposeful journey. The
terms tourism and tourist are sometimes used pejoratively, to imply a shallow interest in the
cultures or locations visited. By contrast, traveler is often used as a sign of distinction. The
sociology of tourism has studied the cultural values underpinning these distinctions and their
implications for class relations.

13
World’s top 10 tourism destinations

The World Tourism Organization reports the following ten countries as the most visited in terms
of the number of international travellers in 2014.

International International Change Change

UNWTO tourist tourist (2013 to (2012 to
Rank Country
Region [22] arrivals arrivals 2014) 2013)
(2014)[23] (2013)[23] (%) (%)

1 France Europe 83.7 million 83.6 million 0.1 2.0

2 United States North America 74.8 million 70.0 million 6.8 5.0

3 Spain Europe 65.0 million 60.7 million 7.1 5.6

4 China Asia 55.6 million 55.7 million 0.1 3.5

5 Italy Europe 48.6 million 47.7 million 1.8 2.9

6 Turkey Europe 39.8 million 37.8 million 5.3 5.9

7 Germany Europe 33.0 million 31.5 million 4.6 3.7

8 United Kingdom Europe 32.6 million 31.1 million 5.0 6.1

9 Russia Europe 29.8 million 28.4 million 5.3 10.2

10 Mexico North America 29.1 million 24.2 million 20.5 3.2

14
International tourism receipts
International tourism receipts grew to US$1.2 trillion in 2014, corresponding to an increase in
real terms of 3.7% from 2013.The World Tourism Organization reports the following entities as
the top twelve tourism earners for the year 2014:

International International Change Change

UNWTO
tourism tourism (2013 to (2012 to
Rank Country/Area Region
receipts receipts 2014) 2013)
[22]

(2014)[23] (2013)[24] (%) (%)

1 United States North America $177.2 billion $172.9 billion 2.5 7.0

2 Spain Europe $65.2 billion $62.6 billion 4.2 7.6

3 China Asia $56.9 billion $51.7 billion 10.2 3.3

4 France Europe $55.4 billion $56.7 billion 2.3 5.6

— Macau Asia $50.8 billion $51.8 billion 1.9 18.1

5 Italy Europe $45.5 billion $43.9 billion 3.7 6.6

6 United Kingdom Europe $45.3 billion $41.0 billion 10.3 12.1

7 Germany Europe $43.3 billion $41.3 billion 5.0 8.2

8 Thailand Asia $38.4 billion $41.8 billion 8.0 23.4

— Hong Kong Asia $38.4 billion $38.9 billion 1.4 17.7

15
 9 Australia Oceania $32.0 billion $31.2 billion 1.8 0.5

4.1
10 Turkey Europe $29.5 billion $27.9 billion 3.7

International tourism expenditure

The World Tourism Organization reports the following countries as the top ten biggest spenders
on international tourism for the year 2014.

International International Change

UNWTO Market
tourism tourism (2013 to
Rank Country Region Share
expenditure expenditure 2014)
[22]
(%)
(2014) [23]
(2013) [24]
(%)

1 China Asia $164.9 billion $128.6 billion 13.2 27.1

2 United States North America $110.8 billion $104.1 billion 8.9 6.4

3 Germany Europe $92.2 billion $91.4 billion 7.4 0.9

4 United Kingdom Europe $57.6 billion $52.7 billion 4.6 3.8

5 Russia Europe $50.4 billion $53.5 billion 4.0 13.7

6 France Europe $47.8 billion $42.9 billion 3.8 11.3

7 Canada North America $33.8 billion $35.2 billion 2.7 3.3

16
 International International Change
UNWTO Market
tourism tourism (2013 to
Rank Country Region Share
expenditure expenditure 2014)
[22]
(%)
(2014)[23] (2013)[24] (%)

8 Italy Europe $28.8 billion $27.0 billion 2.3 6.9

9 Australia Oceania $26.3 billion $28.6 billion 2.1 1.7

11.7
10 Brazil South America $25.6 billion $25.0 billion 2.1

Tourism

Tourism means the temporary short-term movement of people to destinations outside the places
where they normally live and work, as well as their activities during their stay at these
destinations.

Tourism comprises the activities of persons travelling to and staying in places outside their usual
environment for less than a year and whose main purpose of travel is other than the exercise of
an activity remunerated from within the place visited. The term “usual environment” is intended
to exclude trips within the area of usual residence and frequent and regular trips between the
domicile and the workplace and other community trips of a routine character.

Based on the UNWTO definition on tourism, tourism could be categorized as:

Domestic Tourism

Domestic tourism involves trips made by local residents within their own countries.

Example: An American, who lives in New York, takes a business trip to Los Angeles.

International Tourism

International Tourism involves trips between 2 countries. To a certain country, visits by

residents of that country to another country is her outbound tourism; visits to that country by
residents of another country is her inbound tourism.

Example: Trips between Hong Kong and Japan. Hong Kong as the point of origin/point of
destination:

17
  Visits made by Hong Kong residents to Japan are Hong Kong’s outbound tourism.
 Visits made by Japanese to Hong Kong are Hong Kong’s inbound tourism.

International tourists are those who travel to a country other than the one in which they normally
live.

The tourist leaves Country A (which is a tourist generating country) to Country B (which is a
tourist receiving country). From the point of view of Country A, this person is an outbound
tourist; but from the point of view of Country B, he or she is an inbound tourist.

Forms of tourism.

Leisure Tourism

Tourists may travel to experience a change in climate and place and learn something new, enjoy
pleasant scenery, or to know more about the culture of a destination. Tourists, who seek break
from the stress of day to day life, devote their holiday to rest and relaxation, refresh themselves.
These tourists prefer to stay in some quiet and relaxed destination preferably at a hill resort,
beach resort or island resort. Nowadays tourists undertake various adventure sports activities for

18
leisure and to refresh themselves after working hard. This tourism includes following forms
based on the activities undertaken:

Cultural tourism

It is also called as heritage tourism. People are curious to know about foreign lands and their
cultures. Culture is most important factors which attracts tourists to a destination. Cultural
tourism gives insight to

 Way of life of the people of distant land

• Dress, jewellery, dance, music, architecture

• Customs and traditions

• Fairs and festivals

• Religions

• Culinary delights

Religious tourism

It is also called as Pilgrimage tourism / Spiritual tourism. It is a form of tourism, where people
travel individually or in groups for pilgrimage. The world's largest form of mass religious
tourism takes place at the annual Hajj pilgrimage in Mecca, Saudi Arabia. Modern religious
tourists are more able to visit holy cities and holy sites around the world. The most famous holy
cities are Jerusalem, Mecca and Varanasi.

Family Tourism

Family tourism involves the family unit and their participation in diverse forms of tourism
activity. This includes visiting one’s relatives and friends for interpersonal reasons. Many people
in India travel for visiting their friends and relatives. While visiting friends or relatives, people
also visit tourists’ attractions in and around the city.

19
Health Tourism

Health tourism is also called as Medical tourism. People have been travelling for centuries to
improve and rebuild their health and stamina. Today, many people travel great distances to
exotic locations or health care facilities in faraway countries, in search of medical treatment and
care. Medical tourism is an age-old concept that has gained popularity in the recent times. Many
hospitals have specially designed packages including resorts facilities. Thus health tourism
covers one or more of the following aspects-

• Change of climate

• Alternative therapy- Ayruvedic treatment, hot Sculpture springs,

Naturopathy and art of living

• Medical treatment
Sports Tourism

Sports Tourism refers to travel which involves either viewing or participating in a sporting event
staying apart from their usual environment. Sport tourism is a fast growing sector of the global
travel industry. Sports tourism refers to people travelling to participate in a competitive sport
event. Normally these kinds of events are the motivators that attract visitors to visit the events
like Olympic Games, FIFA World Cup. Sports tourism can be adventurous also. Adventure sport
tourism is also called as Adventure tourism. Adventure sport tourism is more challenging
because it takes the tourists into regions which are less frequently visited and may not have easy
access. According to the National Tour Association, adventure tourism is a "tour designed
around an adventurous activity such as rafting, hiking, or mountain climbing."
Adventure sports tourism is a package of

• Recreation

• Enjoyment

• Education

• Thrills of participating in an adventure

20
1.2 Introduction of Travel Agency

Travel agency definition

A travel agency is a retail business, that sells travel related products and services to customers,
on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours
and package holidays that combine several products. In addition to dealing with ordinary
tourists, most travel agencies have a separate department devoted to making travel arrangements
for business travelers and some travel agencies specialize in commercial and business travel
only. There are also travel agencies that serve as general sales agents for foreign travel
companies, allowing them to have offices in countries other than where their headquarters are
located.

Travel Agents

A travel agency may either be one of a chain of retail outlets or a single operation. The work of
the larger agencies is often divided between different divisions, e.g. counter service, business
travel and foreign exchange. In smaller concerns each member of the staff will have to handle
many aspects of the agency's business. Some agencies limit their activities to arranging travel
and/or holidays to a specific area, but most cater for a very much wider demand and fulfill all the
functions associated with acting as intermediary between the providers of holidays, transport,
accommodation etc., and the client. Companies that deal only with business travel are called
Business Travel Houses. They may also be responsible for dealing with the planning, publicity
and bookings for trade fairs and conferences. Travel agency sales clerks take bookings on behalf
of tour operators, sell tickets for travel, make hotel bookings, take payments from the public and
give advice, on types of holidays, methods of travel, passports, visas, travelers cheques, foreign
currency etc., They need to have a good knowledge of the products and destinations offered by
the tour operating and travel companies. Managers and assistant managers are responsible for the
day-to-day operation of branch offices. This includes staffing, marketing, accountancy,
complaints etc. Travel managers should have professional qualifications and experience. In a
small agency training will probably be on-the-job. Large companies may offer a training
programme.

21
Importance of travel agency.

Travel Agencies are the primary source for travel resources for both normal individuals
and tourist service providers. The latter includes the promotions for all travel essential for
both business and leisure travelers including: hotels, airlines, car rentals, and theme
parks, among other travel needs. The role of a travel agent is to make the process of
designing a trip as stress-free as possible. They provide clients professional, personalized
service and expertise to fulfill travel requests. Travel agencies are the most important and
lowest cost channel of distribution for airlines. They contribute to 80% of total airline
tickets sales this number is likely to decrease in the future due to airlines’ introduction of
special fares through the Internet. Travel agencies also manage 1/3 of hotel room sales
and car rentals in the US

The role of travel agencies is changing with the change in technology. The Internet has
provided regular individuals with all the resources that a travel agent has. Regular
individuals like you or me are now able to book tickets, search for hotels and make car
rental reservations. The main difference is that we only have access to the resources
available online whereas agencies possess also the power of global reservations system
(GRS) such as Galileo or Amadeus. The importance of travel agencies in the future will
be directed related to their ability of combining the resources they already have with an
efficient use of the resources provided in the web. Travel agencies should be able to hunt
for bargains in an efficient way.

In terms of travel agency's importance to airlines it is important to mention that thanks to

travel agencies, airlines are able to reduce operational costs. Not only do travel agencies
book and process most of airlines’ reservations but also they allow airlines to focus
mainly on quality associated with flying airplanes.
The fact that airlines don’t have to worry about selling and distributing tickets make
travel agencies a perfect friend for airlines.

22
1.3:Objective of the On-The-Job Training.

Training is an act of increasing knowledge and skills of a person for doing particular job more
professionally. The Department of Management of Tourism in our college CTIHMCT,
Jalandhar, needs us to attain our on-the-job trainings individually in order to graduate with
Master’s degree in Management of Tourism.

Business as, other than the theoretical study, practical experience is also required in this field to
prosper as a professional in the future. The objective of our training is to get familiar with
the job, fill areas of gaps between immaturity and professionalism with knowledge and skills,
and change all negative attitudes to positive attitude.

23
 Chapter 2
2.1 PROFILE OF COMPANY

M.R Tour and Travels

Address :-3,Global Tower, Central Market,

Near Narinder Cinema,
Jalandhar City, Pin Code: - 144004

Contact Information: - +91-181- 4612012

+91 -181-4616785

+91-9815555331

2.2:- ORGANIGATION STRUCTURE OF THE COMPANY

Propreitor
Mr. Amit chouhan

Visa & Passport Ticketing

Package tour Accountant
Mr. Ranjit singh & Executive
Mr. Sahil thakur Mr. Nittin jp talwar Mr. Pardeep
Mr.Sanjeev bhala

24
2.3:- Employees and their designation

Name of employee Designation

Mr. Gurdev Singh Proprietor

Mr. Sidharth Verma Package tour

Mr. Manpreet Kaur visa & passport

Mr. Pradeep Singh Accountant

Mr. Rajeev Sharma Air Ticket executive

Mr. Harish Kumar Sales Executive

Ms. Sonia Khanna Trainee

Ms. Mohit Bajaj Trainee

Ms Mandeep kaur Trainee

Employee’s visiting cards

25
 Blue Bird Travels

26
 3, Global Tower, Central Market
Near Narinder Cinema,
Jalandhar, Pin Code-144004

2.5:- Services provided by the company

 Holiday Abroad
 India Holidays
 Hotels
 Flights
 Insurance
 Visa & Passport

Chapter 3
Training
3.1:- Training Schedule
Our training schedule on Blue Bird Travels

1. JANUARY

S.No DAYS Timing Work

1 Monday 10am-5pm Office

work

2 Tuesday 10am-5pm Office

work

3 Wednesday 10am-5pm Office

work

4 Thursday 10am-5pm Office

work

27
5 Friday 10am-5pm Office
work

6 Saturday 10am-5pm Office

Work

7 Sunday Off OFF

\
2. February.

1 Monday 10am-5pm Office work

2 Tuesday 10am-5pm Office work

3 Wednesdays 10am-5pm Office

work

4 Thursday 10am-5pm Office

work

5 Friday 10am-5pm Office work

6 Saturday 10am-5pm Office

work

7 Sunday Off OFF

3. MARCH

28
S.No DAYS Timing Work

1 Monday 10am-5pm Office

work

2 Tuesday 10am-5pm Office

work

3 Wednesdays 10am-5pm Office

work

4 Thursday 10am-5pm Office

Work

5 Friday 10am-5pm Office

work

6 Saturday 10am-5pm Office

work

7 Sunday Off OFF

The schedule of training is started from sharp 10:00 am to 5:00 pm.

In all seasons Sunday is holiday and the rest of the days are working.

Week wise training report

 Day 1 (2.1.2017): Introduction about Travel agency.

 Day 2 (3.1.2017): Functions of Travel Agency.
 Day 3 (4.1.2017): Department of Travel Agency.
 Day 4 (5.1.2017): Types of Travel Agency.
 Day 5 (6.1.2017): Tour Operator.
 Day 6 (7.1.2017): Benefits of Using a Tour Operator.
 Day 7 (9.1.2017): Tour Package.

29
 Day 8 (10.1.2017): Components of Tour Package.
 Day 9 (11.1.2017): Types of Package: Advantage & Disadvantage.
 Day 10 (12.1.2017): Introduction to Tourism.
 Day 11 (13.1.2017): Types of Tourism
 Day 12 (14.1.2017): Itinerary.
 Day 13 (16.1.2017): Types of Itinerary.
 Day 14 (17.1.2017): Studies of Itinerary.
 Day 15 (18.1.2017): Singapore Itinerary.
 Day 16 (19.1.2017): Passport.
 Day 17 (20.1.2017): VISA.
 Day 18 (21.1.2017): Types of VISA.
 Day 19 (23.1.2017): Aircrafts (Types of Aircrafts).
 Day 20 (24.1.2017): Continents of India & Oceans.
 Day 21 (25.1.2017): Seven Wonders & Union Teritory .
 Day 22 (27.1.2017): Meal Plans & Hotel Room Category.
 Day 23 (28.1.2017): Apply online Dubai Visa (Akshay Sapra).
 Day 24 (.2.2016): Online Travel Insurance (Kanwer Shakuntla).
 Day 25 ( 11.2.2016) : Gta online booking ( Ankit Chawla)
 Day 26 (12.2.2016): Gta travel .com (Sightseeing, airport drop up and pick up).
 Day 27 (13.2.2016): Cancellation booking and confirmed booking (Ankit Chawla and
Neha Modi).
 Day 28 (15.2.2016): Map routing City centre near hotel Elecrama show in Bangalore.
 Day 29 (16.2.2016): Check online status of Dubai online visas ( Nikhaar Gupta, Ankit
chawla, Neha Modi, Diveyesh Vaid, Puneet Gupta).
 Day 30 ( 17.2.2016): Emirates Ticket ok to board.
 Day 31 (18.2.2016): Online Travel Insurance ( Nainika Sharma).
 Day 32 (19.2.2016): Apply Dubai Online Visa ( Sushant Sharma).
 Day 33 (20.2.2016): Online Dubai Visa Status Check.
 Day 34 (22.2.2016): Apply online Dubai Visa Urgent Visa.
 Day 35 (23.2.2016): Study about Dubai Visa Checklist.
 Day 36 (24.2.2016): Study about Singapore invitation & forms.

30
 Day 37 (25.2.2016): Study about Australia subclass 173 documents.
 Day 38 (26.2.2016): Australia subclass 173.
 Day 39 (27.2.2016): Apply nine online dubai visas.
 Day 40 (29.2.2016): Study about documentary visa ( Canada).
 Day 41 ( 1.3.2016): Study about re-issue passport.
 Day 42 (2.3.2016): Study about Uk visas.
 Day 43 (3.3.2016): Apply online Uk Visa ( Rahulvir Singh).
 Day 44 ( 4.3.2016): Study about Canada Visa.
 Day 45 ( 5.3.2016): Study about work permit visa.
 Day 46 (7.3.2016): Study about permanent resident abroad.
 Day 47 (8.3.2016): Making covering letter of Australia for tourism purpose.
 Day 48 (9.3.2016): Permanent resident abroad travel document form.
 Day 49 ( 10.3.2016) : Learn how to make authority letter.
 Day 50 (16.3.2016): Study about fresh passport documents.
 Day 51 (17.3.2016): Apply fresh passport ( Samreen Kaur, Sarleen Kaur, Gunjit Kaur).
 Day 52 (18.3.2016): Collect passport on USA vfs office jalandhar.
 Day 53 ( 19.3.2016): Preparing Australia Tour Package.
 Day 54 ( 21.3.2016): Study about visa types.
 Day 55 (22.3.2016 ): Re-issue Passport (Aryaman Sharma).
 Day 56 ( 24.3.2016): Apply online USA Visa ( Amarjit Dhillon).
 Day 57 (25.3.2016): Study about Australia subclass 189.
 Day 58 (26.3.2016): Attend phone calls.
 Day 59 (28.3.2016): Study about short stay visa.
 Day 60 ( 29.3.2016): Study about less than 90 days visa ( France).
 Day 61 (30.3.2016): Fill France Visa Forms. ( Pulkit Aggarwal, Samayu Aggarwal).
 Day 62 (31.3.2016): Study about Canada Visa Document Checklist.
 Day 63 ( 1.4.2016): Apply online USA visa.
 Day 64 ( 2.4.2016): Apply fresh passport ( Amarjit Singh, Rakesh Kumar ).
 Day 65 ( 4.4.2016): Basic Requirements of Visa.
 Day 66 ( 5.4.2016): Re- issue passport (Gurpreet Kaur).

31
3.2:- Tour Package
Thailand 4N/5D (summer)

Day 01:- Pattaya

Arrive Thailand – Pattaya

Welcome to the capital of Thailand - Bangkok! Upon arrival at Bangkok Airport, you will be
met by our representative who will assist you with the transfer to the Pattaya hotel where you
check-in. 150Km Southeast of Bangkok, Pattaya is approx 90 mins by road, which is Thailand’s
largest resort city. As a beach resort with city status, Pattaya has something for everyone. Most
beach resorts rely on their natural surroundings; Pattaya makes an all-out attempt to provide the
best of everything- recreation, entertainment, sightseeing and fun.
Overnight: 03 star hotel in Pattaya (Ibis Pattaya or similar)
Meals: None

Day 02:- Pattaya

Pattaya: Coral Island Tour

Post breakfast, set out to explore the fascinating Coral Island. Coral Island is a lovely spot
catering to all kinds of tourist. Whether you want to laze around on the island’s soft white sand
or you want to get livelier and play a few water sports. Enjoy Lunch. Evening is at your disposal
to explore Pattaya on your own.
Overnight: 03 star hotel in Pattaya (Ibis Pattaya or similar)
Meals: Breakfast & Lunch

Day 03:-Bangkok

32
Pattaya – Bangkok (90 mins approx): Bangkok Temple & City Tour with Golden &
Marble Buddha
After breakfast you will be met by our representative who will assist you with transfer to
Bangkok. Bangkok offers to visitors not only the cosmopolitan amenities they would expect
from other big cities, but also a unique treasure house of cultural attractions. Bangkok has a feast
of attractions to offer, glittering Buddhist temples of great beauty, magnificent palaces, classical
dance extravaganzas, numerous shopping centers and its people’s way of life. Arrive and enjoy a
Temple and City Tour of Bangkok. Bangkok takes great pride in a large number of fascinating
temples around the capital. The major ones normally visited are Golden Buddha Temple &
Reclining Buddha Temple/Marble Buddha Temple.
Overnight: 03 Star hotel in Bangkok (Seasons Siam or similar)
Meals: Breakfast

Day 04:- Bangkok

Bangkok: Day Free

Today after breakfast, the day is free for you to shop at the various shopping malls and outlets in
the city on your own or to avail of an optional tour.
Overnight: 03 Star hotel in Bangkok (Seasons Siam or similar)
Meals: Breakfast

Day 05:- Bangkok

Depart Bangkok
This morning after breakfast, you will be transferred to the airport for your onward flight home
or for your selected add-on journey.
Meals: Breakfast
* The above itinerary is tentative and subjected to change without prior notice. This is a budget
package and the clients have the option to upgrade the hotel/services.

Inclusions:-

Sight Seeing

1. Pattaya

Visit the Coral Island

Coral Island is a type of island formed from coral detritus and associated organic material.
They occur in tropical and sub-tropical areas, typically as part of coral reefs which have
grown to cover a far larger area under the sea.

33
Bangkok Temple and City Tour

Bangkok is the capital, largest urban area and primary city of Thailand. Bangkok has grown to
become the political, social and economic centre of Thailand, Indochina and one of Southeast
Asia. As a direct result of the 1980s and 1990s Asian investment boom, numerous
multinational corporations base their regional headquarters in Bangkok and the city has
become a regional force in finance and business. Its increasing influence on global politics,
culture, fashion and entertainment underlines its status as an Alpha global city. In 2009, it was
the second most expensive city in South-East Asia behind Singapore. The city's wealth of
cultural landmarks and attractions in addition to its notorious entertainment venues has made
it synonymous with exoticism. Its historic wealth coincides with its rapid modernization,
reflected in the cityscape and the urban society. The Grand Palace, Vimanmek Palace
Complex, its thousands of temples, and the city's notorious red-light districts combine draw in
11 million international visitors each year, trailing just Paris and London.
Accommodation

 02 night’s accommodation in Pattaya

 02 night’s accommodation in Bangkok

Meal
 Daily breakfast except on day 01.
 Pattaya Coral Island Tour with Indian Lunch

Air Fares

TENTATIVE FLIGHT DETAILS EX-BLR

Flight
Airline From To Departure Arrival
No
Don 05:00
AIR FD Mueang (Next
Bangalore 23:45
ASIA 138 International Day
Airport Arrival)
Don
AIR FD Mueang
Bangalore 21:00 23:00
ASIA 137 International
Airport

TENTATIVE FLIGHT DETAILS EX-HYD

Flight
Airline From To Departure Arrival
No
Thai
TG 330 Hyderabad Bangkok 01:20 06:25
Airways
Thai TG 329 Bangkok Hyderabad 22:10 00:10+1 (Next Day

34
 Airways Arrival)

TENTATIVE FLIGHT DETAILS EX-MAA

Flight
Airline From To Departure Arrival
No
Don 03:20+1
AIR FD Mueang (Next
Chennai 22:25
ASIA 154 International Day
Airport arrival)
Don
AIR FD Mueang
Chennai 19:45 21:35
ASIA 153 International
Airport
Other

 Return economy class airfare as per the itinerary

 Cost of the ticket taxes for the above itinerary as on 08-Oct, 2015
 02 night’s accommodation in Pattaya
 02 night’s accommodation in Bangkok
 Daily Breakfast except on Day 01
 Pattaya Coral Island Tour with Indian Lunch
 Half day city tour of Bangkok including two temples (Golden Buddha/Marble Buddha/Reclining
Buddha)
 Complimentary 02 meal coupons (Without transfers)
 Transfer from Bangkok Airport – Pattaya Hotel – Bangkok Hotel – Bangkok Airport
 All tours and transfers are on seat-in-coach basis

ALL RATES ARE PER PERSON Ex-BLR

Fare Basis Ex BLR TOTAL TOUR COST

Double / Triple INR 18,500 + USD 126
Single INR 18,500 + USD 205
Child With Bed INR 18,500 + USD 126
Child Without Bed INR 18,500 + USD 85
Infant INR 5,000 + USD 1

DEPARTURE/CHECK IN DATES Ex-BLR

MONTH DEPARTURE CHECK IN DATE

APRIL 03,10,17,24 04,11,18,25
MAY 01,08,15,22,29 02,09,16,23,20

35
 JUNE 05,12,19,26 06,13,20,27
JULY 03,17 04,18

ALL RATES ARE PER PERSON Ex-HYD

Fare Basis Ex HYD TOTAL TOUR COST

Double / Triple INR 23,500 + USD 126
Single INR 23,500 + USD 205
Child With Bed INR 23,500 + USD 126
Child Without Bed INR 23,500 + USD 85
Infant INR 7,000 + USD 1

DEPARTURE/CHECK IN DATES Ex-HYD

MONTH DEPARTURE CHECK IN DATE

APRIL 11, 25 11, 25
MAY 02, 09, 16, 23 02, 09, 16, 23
JUNE 06, 20 06, 20
JULY 04, 18 04, 18

ALL RATES ARE PER PERSON Ex-MAA

Fare Basis Ex MAA TOTAL TOUR COST

Double / Triple INR 17,500 + USD 150
Single INR 17,500 + USD 230
Child With Bed INR 17,500 + USD 150
Child Without Bed INR 17,500 + USD 105
Infant INR 5,000 + USD 1

DEPARTURE/CHECK IN DATES Ex-MAA

MONTH DEPARTURE CHECK IN DATE

APRIL 03, 24 04, 25
MAY 01, 08, 15, 22 02, 09, 16, 23
JUNE 05, 19 06, 20

36
 JULY 10, 17 11, 18

CANCELLATIONS

When a Cancellation is Cancellation Charges per

made person
Prior to 45 days from date Non-Refundable booking
of departure amount
Non refundable booking
Between 44 - 31 days
amount + 25% of the holiday
from date of departure
cost
Non refundable booking
Between 30 - 16 days
amount + 50% of the holiday
from date of departure
cost
Between 15 or below
100% of the holiday cost
from date of departure
Note:
 The above is a general cancellation policy and the same is subject to change depending on the
travel date, the destination, the package and the services booked and paid for.
 For Dynamic properties and Reconfirmed Bookings, the above Cancellation may not be
applicable and could vary.

PAYMENTS

All payments towards the tour cost must be made by the client to the company in accordance
with the procedure and time frame mentioned herein below. All payments made within 10 days
prior to the tour departure date will have to be paid in cash / Demand Draft. Customer PAN
Number is mandatory for all transactions. Payments made towards the foreign exchange
component of your tour will be calculated as per the ROE (rate of exchange) of that given day.

Asia, Middle East, Islands and Rest of the World

Payment Procedure Minimum Per

Person Payment to be made by the Charges
client
INR 10,000 per
At the time of booking
person*
Within 31 to 45 days prior to the 75% of total tour
departure of the Tour cost
Within 30 days prior to departure of the 100% of the
Tour total Tour Cost

37
* For Air tickets being issued / blocked on time limit: Full INR component to be collected
before issuance, else price will be subject to change.
Full payment must be made in accordance with the procedure stated above. In case of non-
compliance thereto by the client, the company reserves a right to cancel the tour/booking of the
client with subsequent loss of deposit and apply and recover the cancellation charges as
mentioned herein.

Hotel Voucher

HOTEL VOUCHER
DATE :- 05/06/2015

NAME OF THE PAX MR. RAJAN JAIN

TOTAL NO OF PAX 01 ADULT

NATIONALITY INDIAN

DESTINATION (MUMBAI)

CHECK IN 12TH JUNE, CHECK 14TH JUNE

2015 OUT 2015

NUMBER OF NIGHTS 02 NIGHTS

38
HOTEL NAME THE ORCHID

ADDRESS 70 C, NEHRU ROAD, NEAR SAHARA HOTEL, VILE PARLE

EAST, MUMBAI

CONFIRMATION NO.
47133

PHONE NUMBER
+91-22 2616 4040

ROOM CATEGORY 01 DOUBLE ( DELUXE ROOM)

REMARKS  02 NIGHTS ACCOMMODATION.

 BREAKFAST
 RETURN AIRPORT TRANSFER.
 ALL APPLICABLE TAXES.

EMERGENCY NUMBER +91 – 181- 4627777

ITINERARY
Check in- 11.03.2016

Checkout- 18.03.2016

Hotel Check In Check Out Room Type Meal

Sun N Sand, Mumbai 11 March 12 March Superior Br eakfast

39
Express Inn, Nasik 12 March 13 March Standard Breakfast

Welcome Hotel, Aurangabad 13 March 15 March Corporate Breakfast

Sun N Sand, Shirdi 15 March 17March Standard Breakfast

Flight Details:
DEL 09:30 – BOM 11:35 - Nonstop 2h 5m Indigo (11 March 2016)

IXU 16:35 - DEL 18:40 - Non Stop 2h 5m Air India (18 March 2016)

Total Cost: - Rs.88590/-

Inclusions:-

: - Return Airfare on as per above Airline

:- Accommodation as per above Hotels
:- Daily breakfast at all Hotels.
:- All sightseeing of Mumbai, Nasik, Aurangabad, Shirdi
:- All transfer and sightseeing by A/C Innova
:- All applicable taxes

Day:1

Arrival – Mumbai Upon your arrival in Mumbai, check into the hotel. Today, Afternoon
you will be transferred to the Gateway of India. Then there is Elephanta Caves, located on
an island about 10 kilometers away from the shores of Mumbai. These caves comprise of
temples carved from solid rock dating back to the 7 th century. The main attraction is the
three-headed bust of Lord Shiva, famously known as ‘Trimurti’. Thereafter, proceed on a
city tour. Later, halt at the Gateway of India for photo stop, drive past monuments built
during the British era such as Mumbai University, Rajabai Clock Tower, High Court and
Chhatrapati Shivaji Maharaj Terminus (VT).Later drive past Marine Drive also known as
the Queen’s Necklace. Later, return back to the hotel for dinner and overnight stay at hotel.

Day:2 Mumbai to Nashik (167km :- 2 hours 53minute)

Arrival – Nashik: - Trimbakeshwar

40
Morning breakfast and then checkout from hotel Proceed to Trimbakeshwar [30 Kms] for
darshan of Lord Shiva (one of the Jyotirlinga). After darshan, proceed back to Nasik. On the
way, visit to Anjaneri Lord Hanumanji Birth Place.

Day: 3 Nashik to Aurangabad (181km:-3hours 33minute)

After Morning breakfast proceed to Aurangabad Visit Ellora Caves, Grishneshwar Temple, Bibi
Ka Maqbara, and Panchakki. Overnight stay at hotel.

Day:4 Aurangabad

After breakfast visit the Ajanta Caves i.e. UNESCO world heritage sites. Spend full day here,
and evening free for leisure for shopping. Overnight stay at hotel.

Day:5 Aurangabad to Shridi (109km:-2hours 11minute)

After breakfast full day sightseeing visit Sai Baba temple, later. Overnight stay at hotel.

Day:6 Shridi to Shai Shingnapur

After breakfast proceed to Shani Shingnapur. It is an impressive village with the fact that no
house in the village have door. The local villagers here believe that Lord Shaneshwara will save
them from all evil. There is a temple of Lord Shaneshwara here with his large idol made of black
stone. Overnight stay at hotel.

Day:7 Shridi to Aurangabad

After breakfast check out from hotel and proceed to Aurangabad Airport.

Tours are categorized into following regions and sub-categories:

 North India
 South India
 East India
 West India
 Central India
 Special Tours
 Summer Tours
41
 Honeymoon Tours
 Pilgrimage tours
 Group tours

Shimla, Manali, Dharamshala & Dalhousie

Individual Tours Scenic Himachal 09D/08N
TOUR COST - INR 26667.00 per person

TOUR ITINERARY

Day 1:

Arrive Delhi * On to Shimla (330 kms / approx. 9 hour drive)

Welcome to New Delhi, the Grand Capital of India. On arrival at Delhi airport or Delhi railway
station, begin your tour of 'Scenic Himachal'. Proceed on a picturesque drive to the charming
hill station of Shimla. On arrival, check into your hotel. The rest of the evening is at leisure.
Overnight in hotel.

Day 2:

In Shimla * Excursion to Kufri (20 kms / approx. 1 hour drive)

Morning depart for a half-day excursion to Kufri, famous for its trekking and hiking trails.
Adventure seekers, especially in winters, travel to Kufri to enjoy skiing and tobogganing on its
snow-covered slopes. You can also visit Indira Tourist Park from where you enjoy a panoramic
view of the locations around. Enjoy a pony or a yak ride around the park (on direct payment
basis).Later, return to Shimla. The rest of the day is free to relax or explore the local markets as
you stroll on Mall Road. Overnight in hotel.

Day 3:

42
On to Manali (272 kms / approx. 8 hour drive)

This morning you will proceed on a breathtaking drive to Manali, nestled on the banks of the
River Beas amidst the Kullu Valley. On arrival check into your hotel on arrival. The rest of the
evening is at leisure. Overnight in hotel.

Day 4:

In Manali

Today's city tour takes you to the four and half century old Hadimba Devi Temple, the Tibetan
Monastery which houses several images of Lord Buddha, Tankha paintings and a handicraft
centre. The evening is free to stroll and shop on the mall road, the life centre of every hill station.
Overnight in hotel.

Day 5:

In Manali * Excursion to Rohtang Pass / Snow Point (51 kms / approx. 2 hour drive)

This morning, proceed on a day excursion to the Rohtang Pass. If roads to Rohtang Pass are
closed, then visit Snow Point where ponies / horses can be hired (on direct payment basis)
Return to hotel in the evening. The rest of the day is free to explore this picturesque town.
Overnight in hotel.

Day 6:

On to Dharamsala (235 kms / approx. 8 hour drive)

Today your picturesque journey continues to Dharamsala, the principal township of Kangra
district which overlooks the wide spread plains with pine and deodar forests.
On arrival, check into your hotel. Later, visit the St. John's Church and the Tibetan market. The
evening is at leisure. Overnight in hotel.

Day 7:-

On to Dalhousie (145 kms / approx. 4 & half hour drive)

In the morning, visit McLeodganj - the residence of His Holiness Dalai Lama.
Later, drive to Dalhousie - a little hill station that still retains its old British charm. Its marvelous
forest trails overlook vistas of wooded hills, waterfalls, spring and rivulets. On arrival, check into
your hotel. Later in the afternoon, visit the Martyr's Memorial at Panchpulla, enroute visiting
Satdhara, said to contain mica and medicinal properties. Overnight in hotel.

43
Day 8:-

In Dalhousie * Excursion to Khajjiar (23 kms / approx. 1 hour drive)

Today, drive to Khajjiar (also known as Mini Swiss), a scenic spot set amidst the backdrop of
dense pines, deodars and lush green meadows. Khajjiar is exquisitely nestled in the foothills of
the imposing Dhauladhar ranges of the western Himalayas providing a panoramic and
breathtaking view. Evening return to hotel. Rest of the day is at leisure. Overnight in hotel.

Insurance

44
3.3:-Ticketing
45
TICKET -printed slip indicating the right to admission, transportation, etc.

E-ticket (electronic ticket)

An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers,
particularly in the commercial airline industry. Virtually all major airlines now use this method
of ticketing.

When a customer books a flight by telephone or using the Web, the details of the reservation are
stored in a computer. The customer can request that a hardcopy confirmation be sent by postal
mail, but it is not needed at the check-in desk. A confirmation number is assigned to the
passenger, along with the flight number(s), date(s), departure location(s), and destination
location(s). When checking in at the airport, the passenger simply presents positive
identification. Then necessary boarding passes are issued, and the passenger can check luggage
and proceed through security to the gate area.

The principal advantage of e-ticketing is the fact that it reduces booking expense by eliminating
the need for printing and mailing paper documents. Another advantage is that it eliminates the
possibility of critical documents getting lost in the mail or being sent to the wrong address.

3.4:-Sales and Marketing

46
MARKETING STRATEGIES

 A good track record ensures good worth of mouth publicity.

 Direct mailers are then sent to individuals and travel agents.

 Brochures are being used as a principle selling aid; videos of each product are also
available.

 Sales calls are made to bring information about product range to the travel agents
doorstep and thus doubts are cleared. Calls are also made to corporate clients.
Telecalling is done to follow up on the sales calls.

 Familiarization (FAM) tours are arranged for the employees to make them
knowledgeable about the product they are selling.

 Product launches are done and invitations extended to CIPS (commercially Important
Person).

 Participation in travel marts and exhibitions ensures publicity and gives opportunity
to develop contacts and provide an update on the new happenings in the industry.

 Regular information about the major international events is maintained and

Opportunities to procure business are never missed.

 An effort is made to obtain appreciation letters from satisfied customers. Principally a

good service marketer considers customer file to be closed only when the letter of
appreciation is attached at the end.

3.5:- Passport
47
Definition
Document issued by a government to allow its citizens to travel abroad, and request
other governments to facilitate their passage and provide protection, on a reciprocal basis.

Types of passport-:

 Regular passport (Deep Blue/Black cover) - Issued for ordinary travel, such as vacations
and business trips (36 or 60 pages)
 Diplomatic passport (Maroon cover) - Issued to Indian diplomats, top ranking government
officials and diplomatic couriers.
 Official passport (White cover) - Issued to individuals representing the Indian government
on official business.

3.6:- Visa

48
Defination
It is a Certificate issued or a stamp marked (on the applicant's passport) by the
immigration authorities of a country to indicate that the applicant's credentials have been verified
and he or she has been granted permission to enter the country for a temporary stay within a
specified period. This permission, however, is provisional and subject to the approval of the
immigration officer at the entry point.

The common types of visas include:\

(1) Single entry visa: valid only for one visit.
(2) Multiple entry visa: allows any number of visits within its validity period.
(3) Business visa: for a short visit to conduct discussions, negotiations, and/or presentations, but
not to take up employment.
(4) Tourist visa: allows freedom to move around the country and briefly cross its frontiers to
Another country and return.
(5) Residence visa: allows an extended stay but does not grant permission to take up
employment.
(6) Work visa: gives the permission to stay and take up employment, for a specific job and only
for a limited period. Called also work permit.
(7) Electronic visa: permission recorded in a computer instead of being issued as a certificate or
stamp.

Dubai Online Visa

49
Germany Online Visa

50
51
52
53
54
55
 Chapter 4
Experiences
4.1:- Overall experience of the On- The Job Training

 Great company, great services, and great overall experience.

• During the training my overall experience was very good
• Also a very good organization to learn many things like bookings of different
accommodations, houseboat, huts etc.
• Send the emails to different customers and give them reply of their feedbacks, tour
packages etc.
• We also enjoy a lot during the period of training.
• ALL the employees are very helpful and nice in behavior, and as well as help us to learn
all the things during the training periods, also help us in provider of information.
• All the systems are providing in office during training period like pc, internet, fax, phone
etc.
• Employees of M.R Tours &Travel all are very nice in behavior, and all treats us very
good, she also helps us a lot in every step during the training.

4.2: Experience with the customers.

• Experience with the customers was good but sometimes it was bad when a customer did
not get full information about the packages and due to none slow of network.

• But sometimes customers are very well behaving which we fell better to deal with
customers and the toughest work during training was to convince customer.

• During the marketing and sales sometimes, we deal very rude customers which ask so
many questions and it was very difficult to give answer to all questions.

• We also collect the various suggestions and feedback from customers.

56
4.3: Experience with the employees.

• Experience with the employees was very good.

• Every employee in the organization is very nice behavior with trainees and help us in
every step we done during training and teach us each and every thing about the travel
agency.

• Employees in the organizations are very helpful and positive attitude.

• But very strict about the schedule of training and as well as work of the company should
be on time.

• Employees help us to handle the equipments of travel agency during the training.e.g fax,
scan, photocopy etc.

• Employees teach us how to talk to customers with confident, and also satisfy them.

• Every day we face new opportunity to deal with customers. And feel great to talk with
them.

57
 CHAPTER 5

5.1:-List of new/ practical things handled in the company Including (equipments,

hardware, software, communication equipment)

 Equipments which are use in company are-:

 Personal computers.
 Laptops.
 Telephones
 Fax etc

 Hardware which are use in company are:-

 Computers.
 Laptops
 Notebook
 Printer
 Scanner

 Software which are use in company are;-

 G r n Connect
 Dts visa. in
 Reliance imd.
 Checkmytrip.com

 Communication equipment which are use in company are;-

 Telephones
 Mobile phones.
 Emails
5.2: List of any outdoor activities/visits undertaken.

-Visit Radisson Hotel for giving Voucher to Mr Baldev Raj.

-Visit Vfs office Jalandhar.

5.3: List of clients you have met during training.

Met almost hundreds of customers and clients during training periods and our stay at clientele
care, as it’s not possible to write about all the names but moreover to fulfil the criteria of the
project naming beneath few names:

• Mr. Sunil Aggarwal

58
 • Mrs. Saroj Doal

• Mr. Rajat Jain

• Mrs. Kriti Jain

• Mr. Hitesh Mittal

• Mr.Manoj Soni

• Mr.Rahul Mittal

• Mr.Sameer Mittal

• Mr. Akshay Sapra

• Mrs.Shakuntla Kanwer

• Ms. Nishu Wason

• Ms. Nainika Sharma

• Mr.Shivam Sharma

5.4: List of documents handled during the training.

 Visa Forms.
 Passport.
 Booking Forms.
 Client Files.
 Tour Brochure.
 Official Documents.

59
 CHAPTER 6
CONCLUSION

Training is the most important aspect of anyone’s life before going to enter in any type of field
weather is it a govt. sector or is it a private sector. Being a student of tourism it is too much
essential to be familiar with all the different perspectives of tourism. Tourism product is totally
different from other product available in the market. So for that training play a major role in this
field to know about the specialties of a particular place, people, price and promotion. Training
make us capable to take decisions as according to the taste of traveler that what places he/ she
want to visit, what attractions they want to visit, how much amount they want to spent. These
types of industrial training make us able to understand the need of customer and help them in
best available way. This is also a way to explore your own motherland (inbound tourism). So
without training it is very difficult to keep hold of any field.

BIBLIOGRAPHY

- http://www.thomascook.in/

- http://dtsvisa.in/

- http://www.grnconnect.com/

- http://www.vfsglobal.com/

- http://reservio.in/

- http://www.travelboutiqueonline.com/

-http://passportindia.gov.in/

-http://www.ustraveldocs.com/

-https://www.ttsnzvisa.com/

60