LIST OF CONTENT

CHAPTER PARTICULAR PAGE NO.

1. INTRODUCTION 1-29
COMPANY PROFILE

2. REVIEW OF 30-35
LITERETURE

3. DATA ANALYSIS AND 36-82

INTERPRETATION

4. FINDING AND 83-87

SUGGESTIONS AND
CONCLUSION

5. REFERENCES 88-90

6. QUESTIONNAIRE 90-95
 LIST OF TABLE

TABLE NO. PARTICULAR PAGENO.

3.1 DISTRIBUTION OF MALE AND FEMALE 39
CUSTOMER DEALING WITH SBI
3.2 AGE GROUP DISTRIBUTION OF CUSTOMER 41
DEALING WITH SBI.
3.3 OCCUPATION OF THE CUSTOMER. 43
3.4 DISTRIBUTION OF THE CUSTOMER AS PER 45
THEIR INCOME.
3.5 MOST IMPORTANT REASON FOR CHOOSING 47
SBI BANK.
3.6 SERVICES TAKING FROM BANK 49
3.7 YEARS DEALING WITH SBI BANK: 51
3.8 DOES BANK PROVIDE CORE BANKING 53
FACILITY TO CUSTOMER
3.9 SERVICES SATISDIFIED THE MOST 55
3.10 REASON FOR TYPICALLY VISITING THE 57
BRANCH
3.11 IF YOU ARE PROVIDED WITH BETTER 59
SERVICE BY OPTIONAL BANK. WOULD YOU
LIKE TO MOVE TO OTHER BANK
3.12 ARE YOU SATISIFED WITH YOUR 61
FINANCAIAL TRANSACTIONS WITH THE
BANK?
3.13 DO YOU USE THE SERVICE OF 63
ALTERNATIVE BANK.
3.14 WOULD YOU RECOMMEND THIS BANK TO 65
YOUR FRIENDS, RELATIVES, ASSOCIATE?
3.15 WHEN YOU THINK OF YOUR BANK WHAT 67
COMES FIRST IN YOUR MIND.
3.16 DO YOU ALWAYS GET PROMPT SERVICES 69
WHEN YOU VISIT THE BRANCH?
3.17 HOW QUICKLY WERE BANKING PROBLEMS 71
AND ISSUES ADDRESSED BY THE BANK
STAFF?
3.18 ARE YOU ABLE ONLINE? 73
3.19 WHAT IS THE MAJOR PURPOSE FOR ARE 75
YOU THE ONLINE BANKING?
3.20 ARE YOU SATISFIED WITH ONLINE 77
BANKING
3.21 WHAT IS YOUR FEEDBACK REGARDING THE 79
BANK’S CUSTOMER SERVICES
REPRESENTATIVE
3.22 OVERALL SATISFACTION OF THE 81
CUSTOMER.
 LIST OF DIAGRAM

DIAGRAM PARTICULAR PAGENO.

NO.
3.1 DISTRIBUTION OF MALE AND FEMALE 40
CUSTOMER DEALING WITH SBI
3.2 AGE GROUP DISTRIBUTION OF CUSTOMER 42
DEALING WITH SBI.
3.3 OCCUPATION OF THE CUSTOMER. 44
3.4 DISTRIBUTION OF THE CUSTOMER AS PER 46
THEIR INCOME.
3.5 MOST IMPORTANT REASON FOR CHOOSING 48
SBI BANK.
3.6 SERVICES TAKING FROM BANK 50
3.7 YEARS DEALING WITH SBI BANK: 52
3.8 DOES BANK PROVIDE CORE BANKING 54
FACILITY TO CUSTOMER
3.9 SERVICES SATISDIFIED THE MOST 56
3.10 REASON FOR TYPICALLY VISITING THE 58
BRANCH
3.11 IF YOU ARE PROVIDED WITH BETTER 60
SERVICE BY OPTIONAL BANK. WOULD YOU
LIKE TO MOVE TO OTHER BANK
3.12 ARE YOU SATISIFED WITH YOUR 62
FINANCAIAL TRANSACTIONS WITH THE
BANK?
3.13 DO YOU USE THE SERVICE OF 64
ALTERNATIVE BANK.
3.14 WOULD YOU RECOMMEND THIS BANK TO 66
YOUR FRIENDS, RELATIVES, ASSOCIATE?
3.15 WHEN YOU THINK OF YOUR BANK WHAT 68
COMES FIRST IN YOUR MIND.
3.16 DO YOU ALWAYS GET PROMPT SERVICES 70
WHEN YOU VISIT THE BRANCH?
3.17 HOW QUICKLY WERE BANKING PROBLEMS 72
AND ISSUES ADDRESSED BY THE BANK
STAFF?
3.18 ARE YOU ABLE ONLINE? 74
3.19 WHAT IS THE MAJOR PURPOSE FOR ARE 76
YOU THE ONLINE BANKING?
3.20 ARE YOU SATISFIED WITH ONLINE 78
BANKING
3.21 WHAT IS YOUR FEEDBACK REGARDING THE 80
BANK’S CUSTOMER SERVICES
REPRESENTATIVE
3.22 OVERALL SATISFACTION OF THE 82
CUSTOMER.