A

Project Report
On

"MANAGING THE SUPPLY AND DEMAND OF WATER

TANKER IN SUMMER SEASON"
AT
SHRI LAXMINARAYAN TRANSPORT SERVICE
(PUNE DIVISION)
Submitted to

In Partial Fulfillment of the Requirement for Award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

By
Avishkar Katke MBA II
Under the Guidance of
Dr. Kiran Kale
SINHGAD INSTITUTE OF MANAGEMENT

(Academic year 2016-17)

 DECLARATION

I, the undersigned, hereby declare that the project report entitled Ma agi g the
De a d a d “upply of Water Ta ker duri g “u er “easo written and
submitted by me to the

Savitribai Phule Pune University, Pune in partial fulfillment of the requirement for the award of
degree of MBA under the guidance of Prof Kiran Kale is my original work except the topics on
organizational profile and the conclusion drawn therein are based on the material collected by
myself.

(Name of the student)

Avishkar Ulhas Katke

Place: Pune

Date:
 TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr.Avishkar Ulhas Katke has worked in the Operational / Project
Management Department from 10/05/2016 to 10/07/2016 in our organization for his / her
summer project. During this period, He / She successfully completed the work assigned to him/
her and has been Sincere, hardworking and punctual in his/ her work. I wish him/ her
good and prosperous career.

Signature

Name of the Person

Designation with Office Seal

 TABLE OF CONTENTS

Chapter Page

ACKNOWLEDGMENTS ...................................................................................................................... 6

LIST OF TABLES ................................................................................................................................. 7

LIST OF FIGURES ............................................................................................................................... 8

CHAPTER I: Introduction .................................................................................................................. 9

1.1 Basic Theoritical Concept ........................................................................................................... 9

1.2 Litrature Review ....................................................................................................................... 10

1.3 Need For Study ........................................................................................................................ 11

1.4 Statement of Problem.............................................................................................................. 11

1.5 Objectives of Report ................................................................................................................ 11

1.6 Reserch hypothesis .................................................................................................................. 12

1.7 Scope of study ......................................................................................................................... 12

CHAPTER II: Profile of Organization ............................................................................................... 13

2.1 Name ........................................................................................................................................ 13

2.2 Vision & Mission ...................................................................................................................... 13

2.3 Historical Background .............................................................................................................. 14

2.5 Organizational Chart ................................................................................................................ 14

 2.6 Current Status .......................................................................................................................... 14

CHAPTER III: Research Methodology ............................................................................................. 16

3.1 Sampling Design ....................................................................................................................... 16

3.2 Source and Methods of Data Collection .................................................................................. 17

3.3 Methods of Data Analysis ........................................................................................................ 18

3.4 Key Concepts............................................................................................................................ 20

3.5 Limitations ............................................................................................................................... 21

CHAPTER IV: Data Analysis & Interpretation ................................................................................. 22

4.1 Data Analysis ............................................................................................................................ 22

4.2 Tools For Data Analysis ............................................................................................................ 26

4.3 Goodness of Data..................................................................................................................... 29

4.4 Hypothesis Test ........................................................................................................................ 29

4.5 Research Question Answered .................................................................................................. 31

CHAPTER V Findings & Suggestions ............................................................................................... 33

5.1 Main Findings ........................................................................................................................... 33

5.2 Policy Suggestion if Applicable ................................................................................................ 35

5.3 Scope For Further Research ..................................................................................................... 36

CHAPTER VI Conclusion ................................................................................................................. 38

6.1 Biblography ..................................................................................................................................

6.2 Appendices...................................................................................................................................
 ACKNOWLEDGEMENT

I take this opportunity and privilege to express my deep sense of gratitude to Professor M. N.
Navale, Honorable Founder President, Dr. (Mrs.) Sunanda M. Navale, Founder Secretary, The
Sinhgad Technical Education Society, Pune and Dr. Parag Kalkar, Director SIOM. They have been
a source of inspiration to me and I am indebted to them for initiating me in the field of
research.

I am deeply indebted to Faculty Member, SIOM (Dr. Kiran Kale), my research guide at
Sinhgad Institute of Management, Pune, without whose help completion of the project was
highly impossible.

I take this opportunity and privilege to articulate my deep sense of gratefulness to the Owner
of the Shri LaxmiNarayan Transport Service and also my guide (Mr. Ulhas Katke) for their timely
help and positive encouragement.

I wish to express a special thanks to all teaching and non-teaching staff members of Sinhgad
Institute of Management, Pune for their continuous support. I would like to acknowledge all
my family members, relatives and friends for their help and encouragement.

Place: Sinhgad Institute of Management

Date: (Name of the student)

Avishkar Ulhas Katke

 List of Tables

Table No Title of Table Page No

3.1 Tabular Analysis 17

3.2 Ratio Analysis 17
4.1 Categorizing Data 21
4.2 Frequency Table 22
4.3 Response Table 23
4.4 Contingency Table 24
4.5 Time Series Table 25
4.6 Mean 26
4.7 Standard Deviation 26
4.8 Hypothesis Test 29
4.9 Ratio Table 30
4.10 Percentage Table 30
5.1 Financial Report 32
5.2 Marketing Report 33
5.3 Human Resource Report 33
5.4 Shift Analysis 33
5.5 Relation Management 34
5.6 Policy Suggestion 34
5.7 Interview Schedule 39

7
 List of Figures

Figure No Title of Figure Page No

2.1 Organizational Chart 13

2.2 Future Plan 14

2.3 Future Plan 14

3.1 Graphical Analysis 18

3.2 Pie Chart Analysis 19

3.3 Limitations of Study 20

4.1 Coefficient of Variation 27

4.2 Hypothesis 29

4.3 Tanker Water Use 31

5.1 Requirement of Documents 36

5.2 GPS Provider 40

8
 Executive Summary

My motivation behind this project was to learn operational skills in project management
domain plus help and assist my father in our own business I was particularly interested in
observing the variations that occur in summer season because this business observes the
seasonal trend and it hits its peak in summer season so the summer season in this business is
very interesting.

The title of y proje t as Ma agi g the De a d a d “upply of Water Ta ker i su er

seaso As i the field of proje t a age e t the proje t is di ided i to parti ular tasks a d
completion or output of each task is related to other task.

The start date of my project was 10/05/2016 at the initial phase I have started with relation
management at automobile parts shopkeepers and petroleum owners this relation
management phase went on for the beginning of the two weeks of my project as it also
included the interaction with the site supervisors from customer side and to know what
problems they face to fulfill the order.

During the 3rd and 4th week of my project I learnt some skills of operations management as the
GPS providers had provided the mobile application so that I could personally track the trucks
from my mobile phone and also analyze the shortest route from the feeding point of the tanker
to the delivery of the water. Also the GPS system helped me to keep track on the mal-practices
of the particular tanker.

During 5th and 6th week of my project I studied some HR skills as to hire drivers and cleaners for
my organization the facts that were taken into consideration was
1. The experience of the driver
2. State Mentioned on the license of the driver.

During 7th and 8th week of my project I learnt some marketing and quotation preparation skills
as I had to prepare quotations and deliver it to every site before summer season as in this
season the trend was high rates for tanker and shortage of water as we as a supplier also
suffered water shortage.

As in the end of the 8th week it was my time to derive the conclusion out of my project hence
after data analysis and interpretation I went through that step.

9
 CHAPTER-I
INTRODUCTION

10
 CHAPTER-I

INTRODUCTION

Introduction:

I the year as the uilder s all o er I dia ere i terested i Pu e a d the other ad a tage
was Pune city was near to Mumbai thus builder lobby in Pune was increasing. At the same time
the demand of bore-well water was also increasing due to increase in construction.
At the beginning Ulhas Katke and his brother started the business with two tankers in
the year , efore i s they ere i the usi ess of ri er sa d supply but as the time
passed the government norms on river sand supply became stricter and stricter it was difficult
to deal with the emerging new regulations for the use of river sand as the river sand business
went on to decrease they had no choice but to change their business.
From two brothers and two tankers in 2001 the business grew up to 10 brothers and 40
tankers as the success went on to increase from the initial stage 8 cousin brothers of Mr. Ulhas
Katke joined his business. The name of the business was given as Shri LaxmiNarayan Transport
Service it took 16 years for them to expand their business all over the Pune city the tanker
quantity is 10000 liters per tanker and rates are based on seasonal demand.

1.1 Basic Theoretical Concepts and Context of the Topic:

Basic concepts related to the topic are:

1. Relationship Management:

To manage the relation with the shopkeepers of spare parts or automobile parts it becomes a
important aspect as some times the cash outflow increases were there is no cash inflow or in
hand also payment for diesel required for trucks here the relation with petroleum owners
become important.

2. Human Resource Management:

In summer season the demand of drivers and cleaners is high but in rainy season the demand is
less so these human relations needed to be managed and given appropriate priority as
accordingly the salary is also high in summer season and comparatively less in rainy season.

3. Marketing:

Making the quotations Keeping the competition in mind and also setting the price according to
the seasonal trends.

11
4. Financial Management:

Managing the overall working capital plus assets and liabilities of the transportation business.


The theoretical context: - I completed my internship of two months as an owner plus an
operational manager my internship was based on operations at Shri LaxmiNarayan Transport
service the title of the project was managing supply and demand of water tanker in summer
season.

1.2 Literature Review:

Arro , Ke eth J., a d Willia M. Capro Dy a i shortages a d pri e rises: The

engineer-s ie tist ase, Quarterly Journal of Economics (May): 292-308 from this paper I have
studied the relation between the price and supply as in my project the price of the water tanker
goes high in summer season and less in rainy season.

Atki so , ‘i hard C. “upply a d de a d for s ie tists a d e gineers: A National crisis in

the aki g, Science, 248(April 27):425-432 in this paper it clearly given how to manage
demand during shortage of supply as in summer season there is shortage of water both
drinking water as well as bore well water.

Barnow, Bert “. O je ti es a d Approa hes of Fore asti g Models for “ ie tists a d

E gi eers. A paper prese ted at the Workshop o I pro i g Models of Fore asti g De a d
and Supply for Doctoral Scientists and Engineers. National Research Council, Washington, D.C.
this paper tells us about how we can improve the current model of supply and demand.

Bowen, William G., and Julie Ann Sosa 1989Prospects for Faculty in the Arts and Sciences: A
Study of Factors Affecting Demand and Supply, 1987 to 2012. New York: Princeton University
Press this study helped me to know what are the particular factors that affect supply and
demand of the water supply.

Cain, Glen G., Richard B. Freeman and W.Lee Hansen 1973 Labor Market Analysis of Engineers
and Technical Workers. Baltimore: Johns Hopkins University Press This study helped me for
marketing part of my business as operations also includes some basic marketing part so for
making quotations ready for particular site this study helped me.

12
Cartter, Alla M. “ ie tific manpower for 1970- , Science, 172(April 9):132-140.
1976Ph.D.s and the Academic Labor Market. New York:McGraw-Hill this paper tells how to
develop a man force for operational purpose as in this business it is required to maintain good
relation with drivers and cleaners

Ehrenberg, Ronald G. 1991 Academic labor supply in Charles T Clotfelter, Ronald G. Ehrenberg,
Malcolm Getz, and John J. Siegfried.Economic Challenges in Higher Education. Chicago:
University of Chicago Press like the above paper this paper gives the knowledge about labor
relation.

Freeman, Richard B. 1971The Market for College-Trained Manpower. Cambridge, Mass.:

Har ard U i ersity Press. A o e odel of the supply a d starti g salary of e
engineers, Industrial and Labor Relations Review, 33:236-248 this paper gives knowledge
about the past development of the labor relation.



1.3 Need for the study:

Why this study (Significance):- The water tanker business observes a seasonal trend in
summer it is as high as 90%-95% of the overall average business but in rainy season it is as low
as 50%-60% and in spring season it is 70-80%. Thus it is important to study the business trend in
summer as no other business gets this much hike in summer season also the reasons of the hike
are important like the city is totally dependent on rain water if in some year there is shortage in
monsoon then the business goes on an average of 80% throughout the year. 

1.4 Statement of the Problem:

 To a age de a d a d supply of ater ta ker duri g su er seaso

As this is the only season in the year where some extra efforts are required. 

1.5 Objectives of the project:

1. As an owner plus student you enjoy both the facilities as you are the decision maker and
you yourself are worker of your own decision.

2. To gain knowledge about operational work in the business.

3. As operations is interlinked with all the three fields i.e. Marketing, Finance, HR you get an
exposure of all the three fields.

13
1.6 Research Hypotheses:

The prescribed hypothesis is:

The business is about 90%-95% in summer season as compared to other season it is 60% to
65%.

1. 7 Scope of the Study:


contextual scope: - in the context to operational management this business is limited to
heavy vehicles automobile i.e. Trucks and it also covers the facilities that are required to road
line industries.

2. Analytical scope:

The Analytical scope of the business is its seasonal trend as the business is on the rise in
summer season it goes down in rainy season the percentage analysis are as follows:-

1. Summer 90% to 95%.

2. Rainy 60% to 70%.

3. Winter 70% to 80%.

4. Functional scope: - Its functional scope is the three models that are covered in the earlier
phase.
1. Relationship model.
2. HR model.
3. Marketing model.
4. Financial model.

5. Geographical Scope: - This business is limited to Pune district only.

14
 CHAPTER-II
PROFILE OF ORGANIZATION

15
 CHAPTER-II

PROFILE OF THE ORGANIZATION

2.1 Name, Address & Location:

1. Name:

Shri LaxmiNarayan Transport Service

2. Address:

26 wanawdi near netaji nagar, Pune 4110 40

3. Location:

Wanawdi

2.2 Vision & Mission Statements:

1. Vision:

To be one of the largest water Tanker suppliers chain in Pune district.

2. Mission:

To satisfy each customer that we provide service to.

2.3 Historical Background of the Organization:

I the year as the uilder s all o er I dia ere i terested i Pu e a d the other advantage
was Pune city was near to Mumbai thus builder lobby in Pune was increasing. At the same time
the demand of bore-well water was also increasing due to increase in construction.
At the beginning Ulhas Katke and his brother started the business with two tankers in
the year , efore i s they ere i the usi ess of ri er sa d supply ut as the ti e
passed the government norms on river sand supply became stricter and stricter it was difficult
to deal with the emerging new regulations for the use of river sand as the river sand business
went on to decrease they had no choice but to change their business.
From two brothers and two tankers in 2001 the business grew up to 10 brothers and 40
tankers as the success went on to increase from the initial stage 8 cousin brothers of Mr. Ulhas
Katke joined his business. The name of the business was given as Shri LaxmiNarayan Transport

16
Service it took 16 years for them to expand their business all over the Pune city the tanker
quantity is 10000 liters per tanker and rates are based on seasonal demand.

2.4 Different Departments of the Organization:

1. Financial Department: This department takes care about financial concern of the
organization like giving salary to drivers and cleaners paying the bills of spare parts shopkeeper
owners and petroleum owners etc.

2. HR Department: To hire drivers and cleaners in summer season that are extra required and
again to reduce them in rainy season it is more like hiring employees on contract basis.

3. Operations Department:- to manage the maintenance and road line services for tankers
operational manager is hired as he also have to attend customer calls.

2.5 Organizational Chart of the Company / Process Flow Chart:

• Tanker filling point

Fed point • Borewell/PMC water

• The path or route from fed point to delivery point

Shortest
path
• i.e. path from sinhgad road to kondhwa.

• it is the time required to empty the tanker in the tank

Empty time of the customer.

Fig.1, flow chart

2.7 Current Status of the Company:

Currently under Shri LaxmiNarayan Transport service there are many sub suppliers it is as
outsourcing in summer season when the load is huge generally the need arises of outsourcing
the business to different suppliers also as the city is on increase there is a continues demand of
water even in summer season.

17
2.8 Future Plans of the Organization:

Fig.2, new tanker purchased

As of now there is no plan to increase the number of tankers the company is trying to form area
wise association to reduce the threats from new entrants in the water tanker market.

18
 CHAPTER-III
RESEARCH METHODOLOGY

19
 CHAPTER-III

RESEARCH METHODOLOGY

3.1 Sampling Design

3.2 Source and methods of Data Collection
3.3 Methods of data Analysis and statistical Techniques (Types of Tests if any)
3.4 Key concepts and Definitions
3.5 Limitations of the Study

The detail descriptions of these points are as under:

Sampling Design:

1. Define population with respect to project:

Here the housing societies and industries that require bore-well as well as drinking water are
taken into consideration the population of these sources is in thousands and hundreds hence
their requirement is also huge. Hotel range from small hotels to 5 star hotels are taken into
consideration also this business has a wide applications in many other fields.

2. Sampling unit:

Residential societies in undri are the sampling unit considered the particular society name is
California housing society and the population is around 200 to 400 people.

3. Sampling Frame:

Sampling frame is the set of information used to identify a sample population for statistical
treatment. In this case sampling frame is under construction sites, Residential sites and hotels
under Pune city.

4. Sampling Size:

For sampling size I have considered three societies namely California, Bizz-bay, Hills & Dales.








20
Source and Method of Data Collection:

This point should cover the following:

The different types of data that are proposed to be gathered and to be used should be
Specifically mentioned .Data collection methods may be as follows:

I) Sources of Primary Data collection:



Observations:

For this particular project my source of primary data collection was purely a observational
process as an owner plus an operational student of the organization. From the day one of my
internship to the last date of my internship I had gone through a very good experience of
operational management the operational part in the business was to find the shortest path or
shortest route from source to destination using GPS device that is fitted in each tanker. It was
also important that only one GPS monitoring company keeps the track of all 40 tankers as if
each tanker would have handled by new company than it would have created a mess.

2. Interview:

The regular discussion with drivers and cleaners makes the work environment friendlier also
they become a very important source of information to know the exact reason of reducing
profit and how the profit margin can be increased.
The interview process also helps in maintaining relationship with the shopkeepers of spare
parts owners and petroleum o er s regular discussion with this people help in reducing loss
and increasing profit margin. 

II) Sources of Secondary data collection:

1.Monthly report from site:

From the head office of a particular site first the purchase order is issued this purchase order is
sent to a particular sites supervisor than the supervisor according to Purchase Order issues
GR(Goods Receipt) to Shri LaxmiNarayan Transport Service so this GR becomes the secondary
source of information to me as an operational student.

2. PMC Documentation:

21
PMC keeps track of each water tanker supplier by keeping the GPS track report from the GPS
provider company for every 6 months the supplier must submit the document and all the
process in PMC now a days have computerized hence getting the information from PMC
database is my secondary source of information.

3. Informal Report:

Though this report is informal but it has an extreme importance in the business environment as
this report we obtain from watchmen of the sites and drivers and cleaners of the tanker this
report may be documented or many a times it is verbal it tells the number of trips particular
driver have done on a particular site also it gives a foresight that weather the particular
business is in profit or loss.


Methods of Data Analysis and Statistical Techniques:

1. Tabular Analysis:

Parameters: High Average low

Summer 80%-90%
winter 65%-75%
Rainy 55%-60%
Spring 60%-70%
Table.1, summer season trend in percentage

Now if we observe the above table we can interpret that during winter and spring season the business
remains in average position as there is no interruption or no need to change any strategy. Now if we
look at summer season we can say that as the business is on the increase we have to manage few things
and change some strategy related to human resource as in summer season the business is on the
increase it requires more resources in the form of labor and more. In rainy season as the business hits
the low ground we need to reduce the resources.

2. Ratio Analysis:

Let the ratio of the overall business of the year be

1:10 means for one year ratio is 10.

Now assuming this assumption we will find the ratio of each season:

Season Ratio
Summer 8:10
Winter 7:10
Rainy 5:10
Table.2, summer season trend in ratio

22
As from the above ratios we can derive the interpretation as the business in summer season is high.
Now if we look at summer season we can say that as the business is on the increase we have to manage
few things and change some strategy related to human resource as in summer season the business is on
the increase it requires more resources in the form of labor and more. In rainy season as the business
hits the low ground we need to reduce the resources.

3. Graphical Analysis:


Fig.3, observations of seasonal trend in graphical format 


Considering above graphical analysis we can say that as the business is on the increase we have to
manage few things and change some strategy related to human resource as in summer season the
business is on the increase it requires more resources in the form of labor and more. In rainy season as
the business hits the low ground we need to reduce the resources.

23
4. Pie chart Analysis:

Sales

Summer
rainy
winter
spring


Fig.5, Seasonal analysis

We can interpret that during winter and spring season the business remains in average position as there
is no interruption or no need to change any strategy. Now if we look at summer season we can say that
as the business is on the increase we have to manage few things and change some strategy related to
human resource as in summer season the business is on the increase it requires more resources in the
form of labor and more. In rainy season as the business hits the low ground we need to reduce the
resources.

24
Limitations of the Study:

1. The application of this study is only linked to service industry it cannot be applied to
manufacturing industry.

2. As this study is based on only summer season of the business the analysis of other season
may be approximate and not exact.

3. The study of finance and marketing done for this project limited scope.

Fig.5, feeding point

As According to the norms of RTO (Pune) older tankers need to be replaced by new tankers
thus this organization is also in the same process of replacing older tankers to new ones.

25
 CHAPTER-IV
DATA ANALYSIS AND INTERPRETATION

26
 CHAPTER-IV
DATA ANALYSIS AND INTERPRETATION

1. Getting data ready for analysis

2. Data Analysis
3. Interpretation of results
4. Discussion on results derived
5. Research Questions Answered
The detail descriptions of these points are as under

Getting data ready for analysis:

Editing data 
1. The data received for editing purpose is in raw format so the person like me needs to make
this data editable like using tools like ms-excel.

2. To analyze and interpret the data we need to first collect the data from the field and then
interpret the data accordingly.


Coding data:
1. Here coding is the format in which we have to analyze the data for gaining the knowledge
about particular process.

2. If suppose to measure the overall trips of the month the raw data from the site is collected
but to make the concrete bill fixed coded data or purpose oriented data is required.

Categorizing data 

As a management student it was very important for me to sort the data accordingly to
understand categorizing of data please consider following table:

Relational Management The data of spares part shopkeepers

HR-Management Record of drivers and cleaners
Marketing Management The data required for quotations
Finance management Record of salary and pay & payment to be
received from the customers.
Table.3, Models in operations

27
Data Analysis:

A. Present data in tabular forms:

i. Frequency Tables:

1. Bore-well water:

Driver-ID Tanker-No Site Route No of trips

1 MH12 Q2035 Hills & Dales Kondhwa-undri 4
2 MTO 6121 Hills & Dales NIBM 5
3 MH12 5715 Kumar Palm Kondhwa(BK)
groove
4 MH12 5623 Prince Town Undri 10
5 MWQ5522 Bizz-Bay NIBM 14
6 MH361109 California NIBM 15
7 MWQ2420 Brahma Avenue Kondhwa 12
Table.4

2. Drinking Water:

Driver-ID Tanker-No Site Route No of trips

4 MH12 Q2035 Hills & Dales Kondhwa-undri 10
5 MTO 6121 Hills & Dales NIBM 2
1 MH12 5715 Kumar Palm Kondhwa(BK) 3
groove
2 MH12 5623 Prince Town Undri 2
3 MWQ5522 Bizz-Bay NIBM 1
8 MH361109 California NIBM 1
7 MWQ2420 Brahma Avenue Kondhwa 1
Table.5

Looking at the above frequency table drawn we can come to conclusion that the frequency of
trucks on the NIBM road is more compared to the undri route and other routes also comparing both
the tables we come to know that the frequency of the bore-well water trips is more as compared to
drinking water trips as the construction in Pune is on increase and also people living in the
residential societies require bore well water for external usage purpose for washing clothes etc.

28
ii. Response tables:

1. Bore-well water

Date Tanker No Customer Call Time Delivery time

02/5/2016 MH12 Q2035 10:00 am 11:00am
05/5/2016 MTO 6121 1:00 pm 2:00 pm
07/5/2016 MH12 5715 3:00 am 4:00 am
09/05/2016 MH12 5623 5:00 am 6:00 am
10/05/2016 MWQ5522 10:00 am 11:00 am
15/06/2016 MH361109 11:00 am 12:00 pm
20/06/2016 MWQ2420 4:00 am 5:00 am
Table.5

2. Drinking water:

Date Tanker No Customer Call Time Delivery time

02/5/2016 MH12 Q2035 10:00 am 12:00pm
05/5/2016 MTO 6121 1:00 pm 3:00 pm
07/5/2016 MH12 5715 3:00 pm 5:00 pm
09/05/2016 MH12 5623 9:00 am 11:00 am
10/05/2016 MWQ5522 10:00 am 12:00 pm
15/06/2016 MH361109 11:00 am 12:00 pm
20/06/2016 MWQ2420 4:00 pm 5:00 pm
Table.6

Looking at the response table we can analyze the response time of Shri LaxmiNarayan Transport
service as the response time for bore well water is 1 hour and response time for drinking water is 2
hours as the drinking water filling point is located in the heart of the city and the truck needs to
cross all the 25 to 30 kilometers to bring the water thus the turnaround time for drinking water is
more compared to that of bore well water.

29
Iii. Contingency tables:

1. Bore Well Water:

Date Tanker No Contingency Tanker No Delivery time

02/5/2016 MH12 Q2035 MTO 6121 12:00pm
05/5/2016 MTO 6121 MH12 5715 3:00 pm
07/5/2016 MH12 5715 MWQ5522 5:00 pm
09/05/2016 MH12 5623 MH36 1109 11:00 am
10/05/2016 MWQ5522 MWQ 2420 12:00 pm
15/06/2016 MH361109 MH12 5623 12:00 pm
20/06/2016 MWQ2420 MWQ5522 5:00 pm
Table.7

2. Drinking Water:

Date Tanker No Contingency Tanker No Delivery time

02/5/2016 MH12 Q2035 MTO 6121 12:00pm
05/5/2016 MTO 6121 MH12 5715 3:00 pm
07/5/2016 MH12 5715 MWQ5522 5:00 pm
09/05/2016 MH12 5623 MH36 1109 11:00 am
10/05/2016 MWQ5522 MWQ 2420 12:00 pm
15/06/2016 MH361109 MH12 5623 12:00 pm
20/06/2016 MWQ2420 MWQ5522 5:00 pm
Table.8

Looking at the contingency table we can observe the alternative tanker no is provided as if one
tanker which fails down in the route so customer is provided by alternative tanker no so that the
relation with the customer is maintained and there is no loss of customer or inconvenience faced
due to our transport service.

Vii .Time Series Tables:

1. Bore well water:

Date Tanker No Customer Call Time Delivery time

02/5/2016 MH12 Q2035 10:00 am 12:00pm
05/5/2016 MTO 6121 1:00 pm 3:00 pm
07/5/2016 MH12 5715 3:00 pm 5:00 pm
09/05/2016 MH12 5623 9:00 am 11:00 am
10/05/2016 MWQ5522 10:00 am 12:00 pm
15/06/2016 MH361109 11:00 am 12:00 pm

30
20/06/2016 MWQ2420 4:00 pm 5:00 pm
Table.9

2. Drinking water:

Date Tanker No Customer Call Time Delivery time

02/5/2016 MH12 Q2035 10:00 am 12:00pm
05/5/2016 MTO 6121 1:00 pm 3:00 pm
07/5/2016 MH12 5715 3:00 pm 5:00 pm
09/05/2016 MH12 5623 9:00 am 11:00 am
10/05/2016 MWQ5522 10:00 am 12:00 pm
15/06/2016 MH361109 11:00 am 12:00 pm
20/06/2016 MWQ2420 4:00 pm 5:00 pm
Table.10

Looking at the Time Series table we can analyze the response time of Shri LaxmiNarayan Transport
service as the response time for bore well water is 1 hour and response time for drinking water is 2
hours as the drinking water filling point is located in the heart of the city and the truck needs to
cross all the 25 to 30 kilometers to bring the water thus the turnaround time for drinking water is
more compared to that of bore well water.

B. Tools for data analysis.

1. Use basic of statistics such as

I. Frequencies:

To calculate frequency of the research I have only considered the regular customers as the
order rate of regular customers goes high during summer thus the frequency ratio of site
California in summer is 2:1 as compared to rainy season it is 0.5:1

ii. Mean:

The mean in this business would be a yearly average percentage of the business with seasonal
trends if we consider the mean of the overall business throughout the year it is about 65%
which is considerably good if the observe the below table:

Parameters: High Average Low

Summer 80%-90%
Winter 65%-75%
Rainy 55%-60%
Spring 60%-70%
Table.11, Percentage format

31
Now taking the mean of this table we come to the conclusion that the overall business of the
year or mean of the overall business of the year comes out to be 64 %to 65% that is considering
all from summer season to spring season in the given table.

iii. Standard Deviation:

For this business the major standard deviation occur in summer season for the first half of the
year as the business receives major hike of about 20% to 30% from regular flow. The second
deviation occurs in rainy season when the business hits its low ground as the 30 to 40 percent
of business is reduced in this period from the regular flow.

Season Ratio
Summer 8:10
Winter 7:10
Rainy 5:10
Table.12, ratio format

In the above given ratio table we come to know how in two months major deviation occurs.

iv. Coefficient of Variation:

In this business the coefficient of variation is the seasonal trend or season as discussed earlier
consider the following pie chart and line graph:

Fig.7, Graphical observation of summer trend

32
 Sales

Summer
rainy
winter
spring

Fig.8, season wise trend in sales

Looking at above both the graph and pie chart independently the main coefficient variable of
the business is summer season.

v. Correlation:

According to my study there is no correlation between the season trends this is independent
trend occurring with seasonal effects with no dependent cause.

D. Goodness of Data:

1. Reliability:

Reliability of the data is done on the analysis and interpretation of the data and how the data
can be used in the further decision making of the business the data I have provided to the
owner of the business helped them to control inventory and human resource in the rainy
season so that it can be used in other season mainly as summer and spring season where the
business is in real hike.

33
2. Validity:

The validity of this project or report is applicable to this business in only Pune city as the
atmosphere in Pune or the season trend in Pune is like that as the city is totally dependent on
the rain water for its use and drinking purpose if the condition of drought arrives it become
boom in the business but at that time we also suffer from shortage of supply but as the demand
increases the rate goes high but still it is impossible to complete the overall demand vise versa
in the rainy season as the demand is low and the supply is abundant the rates becomes less but
as the winter and spring season arrives the business comes on normal track.

Thus this seasonal trend becomes the essence of the business as the business
continues in good flow throughout the year also the benefit of the rainy season is that we get
water availability in our business as our wells and bore wells get filled after rainy season so the
water available within it can be used in summer season so this is how the business cycle goes
on.

E. Hypotheses testing if applicable:

Choose the appropriate statistical test (parametric or non parametric) depending on the data.

Interpretation of results:

1. Hypothesis Question:
The usi ess is a out %-95% in summer season as compared to other season it is 60% to
%.

Present the data in tabular form:

Parameters Actual Hypothesis Hypothesis Test

Summer 90 to 95% 90 to 95% Passed
winter 65 to 70% 65 to 70% Passed
Rainy 55 to 60% 55 to 60% Passed
Spring 70 to 80% 70 to 80% Passed

Table.13, hypothesis test

34
 summer
winter
rainy
Spring

Fig.9, Pie chart of hypothesis


1. In the above diagram the two pie charts are given the first pie chart tells us about the
hypothesis that are linked with actual result in the next pie chart. 

Research Questions Answered:

The water tanker business observes a seasonal trend in summer it is as high as 90%-95% of the
overall average business but in rainy season it is as low as 50%-60% and in spring season it is 70-
80%. Thus it is important to study the business trend in summer as no other business gets this
much hike in summer season also the reasons of the hike are important like the city is totally
dependent on rain water if in some year there is shortage in monsoon then the business goes
on an average of 80% throughout the year.

35
Solution:-

As the above research question is question is answered by my research following graphs:

1. Ratio Table:

Season Ratio
Summer 8:10
Winter 7:10
Rainy 5:10
Table.14
2. Percentage Table:

Parameters: High Average Low

Summer 80%-90%
Winter 65%-75%
Rainy 55%-60%
Spring 60%-70%
Table.15

Considering the above two tables plus the hypothesis we can say that the hypothesis framed
was correct and tested also the research question was answered and the conclusion in the
tabular for mar was provided.

Fig.10 bore motor Fig.11 people taking water

The above images show the bore well water is filled in the tanker through motor. The
second image shows how the people are taking the water for the purpose of external
use.

36
 CHAPTER-V
FINDINGS AND SUGGESTIONS

37
 CHAPTER-V

FINDINGS AND SUGGESTIONS

5.1 Findings:

1. Financial Report:

The cash required before the beginning of the summer season as I had joined for
internship to manage demand and supply of water tanker in summer season so I have
made a sheet for summer season.

Particulars Amount Duration

Working capital 400000 1 months
1. Diesel 100000 1 months
2.Automobile maintenance 100000 1 month
3. Wedges 100000 1 month
4. overheads 50,000 1 month
5. Fixed cost 50,000 1 month

Table.16, working capital required

2. Marketing Report:

When the summer season is about to begin in January the lobbing of tanker association
for the sites located in different area starts so the chart and the rates quoted are as
follows:

1. Bore well water:

Site Name Association Amount Location

Hills & Dales 500 Undri
Bizz-Bay 500 Kondhwa
Brahma Avenue 500 Kondhwa
California 500 NIBM
Sky Heights 500 NIBM
Clover Hills 500 Bakers Point

Table.17, location wise quotation price required

38
2. Drinking Water:

Site Name Association Amount Location

Hills & Dales 500 Undri
Bizz-Bay 500 Kondhwa
Brahma Avenue 500 Kondhwa
California 500 NIBM
Sky Heights 500 NIBM
Clover Hills 500 Bakers Point

Table.18, Drinking water price

As the rates are decided by the association so the rate for the particular site remains
fixed unless the association changes the rates so for the marketing purpose it is
necessary that the quotation is given to the particular site prior the selection process
starts of the water suppliers to the site.

3. Human Resource Report:

It is necessary to maintain the record of drivers and cleaners with their salary and shift
as in the summer season there is high requirement of drivers as well as cleaners as in
the summer season the business goes on for 24/7.

Driver-ID Shift Salary

25 A 15000
1 B 15000
7 C 15000
65 D 25000
400 Night shift + day 25000
365 Night shift + day 25000
326 Night Shift 25000
Table.19, driver shifts.

Shift Analysis:

Shift Name Meaning

A 7:00 am to 3:00 pm
B 9:00 am to 5:00 pm
C 11:00 am to 7:00 pm
D 1:00 pm to 9:00 pm
Table.20 , shift analysis

39
4. Relation Management Report:

As in this business it is very important to maintain a good relation with the automobile
part shop owners and the petroleum owners as every time it is not possible to get the
required material by giving cash as the payments from builders and residential societies
take six months to a year to recover thus payment to the shop owners and petroleum
owners are done on monthly basis sometimes it is extended to two to three months.

Spare-Parts shop Location Petroleum Location

United Traders Gultekdi HP Kedari nagar
M.G Automobile Swargate Indian oil Kondhwa
Chimanlal Mukund nagar HP Lulla nagar
S.K Juna Bazar Indian oil St Patrick school
Ultra Camp
P.H Gandhi Nana-Peth

Table.21, Relation table

The above mentioned are the names of the spare part or truck parts shop owners and
also the petroleum owners with their respective locations these are the associations of
Shri LaxmiNarayan Transport service.

40
5.2 Policy Suggestions:

1. Before my Recommendation:

Truck Number GPS Provider Address

MH12 Q2035 Universal GPS Solutions Viman Nagar
MTO 6121 Global GPS K.P
MH12 5715 Total GPS Camp
MH12 5623 Universal GPS Solutions K.P
MWQ5522 Crome Solutions Vadgaon
MH361109 Universal GPS Solutions Viman Nagar
MWQ2420 L.P Solutions Mantarwadi
Table.22

This was the scenario of the organization before I joined for the internship as you can
see in the above table there are six different GPS solution providers for this transport
service agency as it creates a total mess for the manager to coordinate for the current
location of the tanker and to instruct the driver of the tanker accordingly. The GPS
system to each tanker was mandatory compulsion made by PMC to check that the
water from Pune city does not go out of the limits of the city so accordingly they also
keep track on the ongoing scenario also they are in coordination with the GPs provider.

2. My Recommendation:

Truck Number GPS Provider Address

MH12 Q2035 Universal GPS Solutions Viman Nagar
MTO 6121 Universal GPS Solutions Viman Nagar
MH12 5715 Universal GPS Solutions Viman Nagar
MH12 5623 Universal GPS Solutions Viman Nagar
MWQ5522 Universal GPS Solutions Viman Nagar
MH361109 Universal GPS Solutions Viman Nagar
MWQ2420 Universal GPS Solutions Viman Nagar
Table.23

The table above shows the changes happened in the organization after I started with
my internship as I had recommended going to only one and the best GPS provider so it
becomes easy for the operational management to monitor the direction of the tanker
and to coordinate with the driver accordingly.

41
5.3 Scope for further research:

1. The scope for further research is getting the water purified on private basis and
selling it at low cost then PMC.

2. As the filling charge of PMC water per tanker is 500 rupees so per day requirement
of Shri LaxmiNarayan Transport service is around 20 PMC tankers in rainy season and
around 40 Tankers in summer season.
Now consider the following Table:

Particulars Cost per day

Summer(40*500)= 20000
Rainy(20*500)= 10000
Winter(30*500)= 15000

Table.24, seasonal cost sheet

Considering the above table we come to know the cost of PMC water filling per tanker
per day if we calculate this cost for month and then year it turns around to be a huge
cost so I have a futuristic plan for the futuristic plan for the organization as:

1. To built a private water filter on their own bore well or well and start providing own
drinking water by testing the water with some standard quality parameters.

2. This will in turn reduce huge cost of the organization and help the organization to
develop in future.

42
 Fig.12 Documents required

The above mentioned are the documents required by the Pune municipal corporation tp
give permission for water supply through tankers.

43
CHAPTER-VI

CONCLUSION

44
 CHAPTER-VI

CONCLUSION

 As at first GPS device fitting seemed costly at first it has been proved effective in the
end.

 Managing your own business gives you extra edge because you are decision makers and
bearer yourself.

 Learning is never stopping process as a management student I have learnt to develop

strategies in deferent seasons.
My contribution: As a learning student I have experienced and gone through
responsibilities including PMC documentation and relation management.

Suggestions:

 As there is high requirement of human resources during summer season.

 The seasonal farmers are called for driving purpose and once the summer season is over
they are given enough money to go to village and start farming.

 The maintenance of GPS device fitted in all trucks must be done by single company.

45
 1. Bibliography:

a) Reference Book:

Arro , Ke eth J., a d Willia M. Capro Dy a i shortages a d pri e rises: The

engineer-s ie tist ase, Quarterly Journal of Economics (May): 292-308.

2. Atki so , ‘i hard C. “upply a d de a d for s ie tists a d e gi eers: A Natio al risis

i the aki g, Science, 248(April 27):425-432.

3. Bar o , Bert “. O je ti es a d Approa hes of Fore asti g Models for “ ie tists a d

E gi eers. A paper presented at the Workshop on Improving Models of Forecasting Demand
and Supply for Doctoral Scientists and Engineers. National Research Council, Washington, D.C.

Bowen, William G., and Julie Ann Sosa 1989Prospects for Faculty in the Arts and Sciences: A
Study of Factors Affecting Demand and Supply, 1987 to 2012. New York: Princeton University
Press.

Cain, Glen G., Richard B. Freeman, and W. Lee Hansen 1973Labor Market Analysis of Engineers
and Technical Workers. Baltimore: Johns Hopkins University Press.

Cartter, Alla M. “ ie tifi a po er for - , Science, 172(April 9):132-140.

1976Ph.D.s and the Academic Labor Market. New York:McGraw-Hill.

Ehrenberg, Ronald G. 1991 Academic labor supply in Charles T Clotfelter, Ronald G. Ehrenberg,
Malcolm Getz, and John J. Siegfried.Economic Challenges in Higher Education. Chicago:
University of Chicago Press.

Freeman, Richard B. 1971The Market for College-Trained Manpower. Cambridge, Mass.:

Har ard U i ersity Press. A cobweb model of the supply and starting salary of new
e gi eers, Industrial and Labor Relations Review, 33:236-248.


2. Appendices

Interviews Schedules:

Schedules of the association and Residential societies meeting.

Association Name: Kondhwa-Wanawdi-undri-Katraj Association.

Time Venue Purpose

Date
20/05/16 10:00 am to 1:00 Pm Kondhwa Bairav Rate Fixation
Temple
24/04/16 10:00 am to 1:00 Pm Kondhwa Bairav Competition
Temple Management
23/06/16 10:00 am to 1:00 Pm Kondhwa Bairav Solving Internal
Temple conflicts
27/03/16 10:00 am to 1:00 Pm Kondhwa Bairav Site Allocation
Temple
15/02/16 10:00 am to 1:00 Pm Kondhwa Bairav Share Management
Temple on each site
02/07/16 4:00 Pm to 6:00 Pm Kondhwa Bairav Rate Fixation
Temple
05/08/16 4:00 Pm to 8:00 pm Kondhwa Bairav Rate Fixation
Temple
Table.25


















 
Complex Tables:

1. Percentage Tables:

Parameters: High Average Low

Summer 80%-90%
Winter 65%-75%
Rainy 55%-60%
Spring 60%-70%
Table.26

2. Ratio Table:

Season Ratio
Summer 8:10
Winter 7:10
Rainy 5:10
Table.2
3. Hypothesis Table:

Parameters Actual Hypothesis Hypothesis Test

Summer 90 to 95% 90 to 95% Passed
winter 65 to 70% 65 to 70% Passed
Rainy 55 to 60% 55 to 60% Passed
Spring 70 to 80% 70 to 80% Passed
Table.28

4. Site and Route Table:

Driver-ID Tanker-No Site Route No of trips

1 MH12 Q2035 Hills & Dales Kondhwa-undri 4
2 MTO 6121 Hills & Dales NIBM 5
3 MH12 5715 Kumar Palm Kondhwa(BK)
groove
4 MH12 5623 Prince Town Undri 10
5 MWQ5522 Bizz-Bay NIBM 14
6 MH361109 California NIBM 15
7 MWQ2420 Brahma Avenue Kondhwa 12
Table.29

5. GPS Provider Table:

Truck Number GPS Provider Address

MH12 Q2035 Universal GPS Solutions Viman Nagar
MTO 6121 Global GPS K.P
MH12 5715 Total GPS Camp
MH12 5623 Universal GPS Solutions K.P
MWQ5522 Crome Solutions Vadgaon
MH361109 Universal GPS Solutions Viman Nagar
MWQ2420 L.P Solutions Mantarwadi
Table.30
 Fig.13 Image of the Tanker Association of Undri-Kondhwa-Wanawdi.

