HASIL ANALISIS BIVARIAT

1. Umur

Crosstab
Kepuasan_Ktg
Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total
Umur_Ktg Umur Muda Count 10 23 33
% within Umur_Ktg 30.3% 69.7% 100.0%
Umur Tua Count 15 27 42
% within Umur_Ktg 35.7% 64.3% 100.0%
Total Count 25 50 75
% within Umur_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests
Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
Value df sided) sided) sided)
Pearson Chi-Square .244a 1 .622

Continuity Correctionb .061 1 .805

Likelihood Ratio .245 1 .621

Fisher's Exact Test .805 .404

Linear-by-Linear Association .240 1 .624

N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 11.00.
b. Computed only for a 2x2 table

Risk Estimate
95% Confidence Interval
Value Lower Upper
Odds Ratio for Umur_Ktg
.783 .295 2.074
(Umur Muda / Umur Tua)
For cohort Kepuasan_Ktg =
.848 .440 1.638
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
1.084 .788 1.491
Kepuasan Pasien Tinggi
N of Valid Cases 75
2. Jenis Kelamin

Crosstab
Kepuasan_Ktg
Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total
Jenis Kelamin Laki-Laki Count 11 16 27
% within Jenis Kelamin 40.7% 59.3% 100.0%
Perempuan Count 14 34 48
% within Jenis Kelamin 29.2% 70.8% 100.0%
Total Count 25 50 75
% within Jenis Kelamin 33.3% 66.7% 100.0%

Chi-Square Tests
Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
Value df sided) sided) sided)
Pearson Chi-Square 1.042a 1 .307

Continuity Correctionb .586 1 .444

Likelihood Ratio 1.029 1 .310

Fisher's Exact Test .321 .221

Linear-by-Linear Association 1.028 1 .311

N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 9.00.
b. Computed only for a 2x2 table

Risk Estimate
95% Confidence Interval
Value Lower Upper
Odds Ratio for Jenis
Kelamin (Laki-Laki / 1.670 .621 4.486
Perempuan)
For cohort Kepuasan_Ktg =
1.397 .741 2.632
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.837 .583 1.201
Kepuasan Pasien Tinggi
N of Valid Cases 75
3. Status Pernikahan

Crosstab
Kepuasan_Ktg
Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total
Status Sudah Menikah Count 25 45 70
Pernikahan % within Status Pernikahan 35.7% 64.3% 100.0%
Belum Menikah Count 0 5 5
% within Status Pernikahan 0.0% 100.0% 100.0%
Total Count 25 50 75
% within Status Pernikahan 33.3% 66.7% 100.0%

Chi-Square Tests
Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
Value df sided) sided) sided)
Pearson Chi-Square 2.679a 1 .102

Continuity Correctionb 1.313 1 .252

Likelihood Ratio 4.231 1 .040

Fisher's Exact Test .162 .123

Linear-by-Linear Association 2.643 1 .104

N of Valid Cases 75

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 1.67.
b. Computed only for a 2x2 table

Risk Estimate
95% Confidence Interval
Value Lower Upper
For cohort Kepuasan_Ktg =
.643 .540 .766
Kepuasan Pasien Tinggi
N of Valid Cases 75
4. Pendidikan

Crosstab
Kepuasan_Ktg
Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total
Pendidikan_Ktg Pendidikan Count 10 22 32
Rendah % within Pendidikan_Ktg 31.3% 68.8% 100.0%
Pendidikan Count 15 28 43
Tinggi % within Pendidikan_Ktg 34.9% 65.1% 100.0%
Total Count 25 50 75
% within Pendidikan_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square .109a 1 .741

Continuity Correctionb .007 1 .934
Likelihood Ratio .109 1 .741
Fisher's Exact Test .808 .469
Linear-by-Linear Association .108 1 .743
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.67.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Pendidikan_Ktg (Pendidikan .848 .320 2.251
Rendah / Pendidikan Tinggi)
For cohort Kepuasan_Ktg =
.896 .465 1.727
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
1.056 .767 1.454
Kepuasan Pasien Tinggi
N of Valid Cases 75
5. Pekerjaan

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Pekerjaan_Ktg Bukan Pegawai Count 9 17 26

% within Pekerjaan_Ktg 34.6% 65.4% 100.0%

Pegawai Count 16 33 49
Swasta/PNS % within Pekerjaan_Ktg 32.7% 67.3% 100.0%
Total Count 25 50 75

% within Pekerjaan_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square .029a 1 .864

Continuity Correctionb .000 1 1.000
Likelihood Ratio .029 1 .864
Fisher's Exact Test 1.000 .531
Linear-by-Linear Association .029 1 .865
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 8.67.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Pekerjaan_Ktg (Bukan
1.092 .400 2.982
Pegawai / Pegawai
Swasta/PNS)
For cohort Kepuasan_Ktg =
1.060 .546 2.059
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.971 .690 1.365
Kepuasan Pasien Tinggi
N of Valid Cases 75
6. Tangible

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Tangible_Ktg Bukti Langsung Count 7 5 12

Kurang Baik % within Tangible_Ktg 58.3% 41.7% 100.0%

Bukti Langsung Count 18 45 63

Baik % within Tangible_Ktg 28.6% 71.4% 100.0%
Total Count 25 50 75

% within Tangible_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 4.018a 1 .045

Continuity Correctionb 2.790 1 .095
Likelihood Ratio 3.795 1 .051
Fisher's Exact Test .091 .050
Linear-by-Linear Association 3.964 1 .046
N of Valid Cases 75

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 4.00.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for Tangible_Ktg

(Bukti Langsung Kurang 3.500 .982 12.477
Baik / Bukti Langsung Baik)
For cohort Kepuasan_Ktg =
2.042 1.101 3.785
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.583 .293 1.160
Kepuasan Pasien Tinggi
N of Valid Cases 75
7. Reliability

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Reliability_Ktg Pelayanan Count 15 16 31

Kurang % within Reliability_Ktg
48.4% 51.6% 100.0%
Handal

Pelayanan Count 10 34 44
Handal % within Reliability_Ktg 22.7% 77.3% 100.0%
Total Count 25 50 75

% within Reliability_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 5.389a 1 .020

Continuity Correctionb 4.296 1 .038
Likelihood Ratio 5.370 1 .020
Fisher's Exact Test .026 .019
Linear-by-Linear Association 5.317 1 .021
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.33.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Reliability_Ktg (Pelayanan
3.188 1.177 8.636
Kurang Handal / Pelayanan
Handal)
For cohort Kepuasan_Ktg =
2.129 1.106 4.099
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.668 .458 .973
Kepuasan Pasien Tinggi
N of Valid Cases 75
8. Responsiveness

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Responsiveness_Ktg Daya Count 12 13 25

Tanggap % within
48.0% 52.0% 100.0%
Kurang Responsiveness_Ktg

Daya Count 13 37 50
Tanggap % within
26.0% 74.0% 100.0%
Baik Responsiveness_Ktg
Total Count 25 50 75

% within
33.3% 66.7% 100.0%
Responsiveness_Ktg

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 3.630a 1 .057

Continuity Correctionb 2.708 1 .100
Likelihood Ratio 3.554 1 .059
Fisher's Exact Test .072 .051
Linear-by-Linear Association 3.582 1 .058
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 8.33.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Responsiveness_Ktg (Daya
2.627 .959 7.195
Tanggap Kurang / Daya
Tanggap Baik)
For cohort Kepuasan_Ktg =
1.846 .993 3.434
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.703 .466 1.060
Kepuasan Pasien Tinggi
N of Valid Cases 75
9. Emphaty

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Emphaty_Ktg Empati Petugas Count 15 21 36

Kurang % within Emphaty_Ktg 41.7% 58.3% 100.0%

Empati Petugas Count 10 29 39

Baik % within Emphaty_Ktg 25.6% 74.4% 100.0%
Total Count 25 50 75

% within Emphaty_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 2.163a 1 .141

Continuity Correctionb 1.502 1 .220
Likelihood Ratio 2.172 1 .141
Fisher's Exact Test .152 .110
Linear-by-Linear Association 2.135 1 .144
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 12.00.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Emphaty_Ktg (Empati
2.071 .779 5.506
Petugas Kurang / Empati
Petugas Baik)
For cohort Kepuasan_Ktg =
1.625 .840 3.143
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.784 .563 1.093
Kepuasan Pasien Tinggi
N of Valid Cases 75
10. Assurance

Crosstab

Kepuasan_Ktg

Kepuasan Kepuasan
Pasien Rendah Pasien Tinggi Total

Assurance_Ktg Pelayanan Count 14 18 32

Kurang % within Assurance_Ktg
43.8% 56.3% 100.0%
Terjamin

Pelayanan Count 11 32 43
Terjamin % within Assurance_Ktg 25.6% 74.4% 100.0%
Total Count 25 50 75

% within Assurance_Ktg 33.3% 66.7% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 2.725a 1 .099

Continuity Correctionb 1.969 1 .161
Likelihood Ratio 2.715 1 .099
Fisher's Exact Test .138 .081
Linear-by-Linear Association 2.689 1 .101
N of Valid Cases 75

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 10.67.
b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

Assurance_Ktg (Pelayanan
2.263 .851 6.018
Kurang Terjamin /
Pelayanan Terjamin)
For cohort Kepuasan_Ktg =
1.710 .899 3.255
Kepuasan Pasien Rendah
For cohort Kepuasan_Ktg =
.756 .531 1.075
Kepuasan Pasien Tinggi
N of Valid Cases 75