You are on page 1of 31

Abacus Consulting. (2014, August 10).

Retrieved from Abacus Consulting Celebrates 100

Successful SAP Business One ERP Implementations in Pakistan: http://www.abacus

global.com/?q=technology/sapformedium/100successfulsapb1erp

Agarwal, R., & Prasad, J. (1999). Are individual differences germane to the acceptance of new

information technologies? Decision sciences, 30(2), 361-391.

Ahmed, A., & Khan, M. K. (2013). Identification of Critical Success Factor during ERP

implementation, International Journal of Science and Applied Information Technology

(IJSAIT), Vol.2 , No.2, pp. 12-17

Amid, A., Moalagh, M., & Ravasan, A. Z. (2012). Identification and classification of ERP

critical failure factors in Iranian industries. Information Systems, 37(3), 227-237.

Annamalai, C., & Ramayah, T. (2011). Enterprise resource planning (ERP) benefits survey of

Indian manufacturing firms: An empirical analysis of SAP versus Oracle

package. Business Process Management Journal, 17(3), 495-509.

Al-Mashari, M. (2002). Enterprise resource planning (ERP) systems: a research

agenda. Industrial Management & Data Systems, 102(3), 165-170.

Al-Mashari, M. (2003), “Enterprise resource planning (ERP) systems: a research agenda”,

Industrial Management & Data Systems, Vol. 103 No. 1, pp. 22-7.

Al-Mudimigh, A. A. S., Saleem, B. F., & Ullah, C. Z. (2009). Developing an integrated data

mining environment in ERP-CRM model–a case study of MADAR. NAUNA

International Journal of Education and Informational Technologies, (2).


Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the Delone and Mclean

model in the Kuwaiti private sector. Journal of Computer Information Systems, 45(3),

113–122.

Alshawi, S., Irani, Z., & Baldwin, L. (2003). Benchmarking information technology investment

and benefits extraction. Benchmarking: An International Journal, 10(4), 414-423.

Appelrath, H., & Ritter, J. (2000). SAP R/3 Implementation: Methods and Tools. Springer-

Verlag.

Ary, D., Jacobs, L. C., & Razaveih, A. (2002). Introduction to research in education (6th ed.).

Belmont, CA: Wadsworth/Thomson Learning.

Astrachan, C. B., Patel, V. K., & Wanzenried, G. (2014). A comparative study of CB-SEM and

PLS-SEM for theory development in family firm research. Journal of Family Business

Strategy, 5(1), 116-128.

Axelsson, M., & Sonesson, J. (2004). Business Process Performance Measurement for Rollout

Success.

Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing

computer user satisfaction. Management Science, 29(5), 530–545.

Banker, R. D., Bardhan, I. R., Chang, H., & Lin, S. (2006). Plant information systems,

manufacturing capabilities, and plant performance. Mis Quarterly, 315-337.

Balaban, N., Belić, K., & Gudelj, M. (2011). Business process performance management:

theoretical and methodological approach and implementation. Management Information

Systems, 6(4), 003-009.


Baloch, F. (2012, July 6). As PSEB dallies, IT Park project in jeopardy. Retrieved from The

Express Tribune: http://tribune.com.pk/story/374653/as-pseb-dallies-it-park-project-in-

jeopardy/

Barclay, D., Higgins, C. and Thompson, R. (1995). The partial least squires (PLS) approach to

causal modeling, Technology Studies, 2 (2), 1-9.

Behrens, S., Cranston, M., Jamieson, K., & Jones, D. (2005). Predicting system success using the

technology acceptance model: a case study. ACIS 2005 Proceedings, 70.

Benders, J., Batenburg, R. and Van der Blonk, H. (2006), “Sticking to standards; technical and

other isomorphic pressures in deploying ERP-systems”, Information & Management,

Vol. 43 No. 2, pp. 194-203.

Bernroider, E. W. (2008). IT governance for enterprise resource planning supported by the

DeLone–McLean model of information systems success. Information &

Management, 45(5), 257-269.

Bernroider, E. W., Wong, C. W., & Lai, K. H. (2014). From dynamic capabilities to ERP

enabled business improvements: The mediating effect of the implementation

project. International Journal of Project Management, 32(2), 350-362.

Berry, M. (2012, July 18). Defining ERP: Enterprise Resource Planning Software Guide.

Retrieved from Powered By ERPNEWS.net: http://www.erpnews.net/167/defining-erp-

enterprise-resource-planning-software-guide/

Bharati, P., & Berg, D. (2003). Managing information systems for service quality: a study from

the other side. Information Technology & People, 16(2), 183-202.


Bosilj-Vukšić, V., & Spremić, M. (2005). ERP System Implementation and Business Process

Change: Case study of a pharmaceutical company. CIT. Journal of computing and

information technology, 13(1), 11-24.

Bosilj-Vuksic, V., Milanovic, L., Skrinjar, R., & Indihar-Stemberger, M. (2008, April).

Organizational performance measures for business process management: A performance

measurement guideline. In Computer Modeling and Simulation, 2008. UKSIM 2008.

Tenth International Conference, 94-99. IEEE.

Botta-Genoulaz, V., & Millet, P. A. (2006). An investigation into the use of ERP systems in the

service sector. International Journal of Production Economics, 99 (1), 202-221.

Boudreau, M. C. (2003, January). Learning to use ERP technology: A causal model. In System

Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference, 10-19.

IEEE.

Bryman, A. (2004). Qualitative research on leadership: A critical but appreciative review. The

Leadership Quarterly, 15(6), 729-769.

Candra, S. (2012). ERP implementation success and knowledge capability. Procedia-Social and

Behavioral Sciences, 65, 141-149.

Calisir, F., & Calisir, F. (2004). The relation of interface usability characteristics, perceived

usefulness, and perceived ease of use to end-user satisfaction with enterprise resource

planning (ERP) systems. Computers in human behavior, 20(4), 505-515.

Carton, F., & Adam, F. (2005). Recursive Nature of the Market for Enterprise Applications.
Chang, J. C. J., & King, W. R. (2005). Measuring the performance of information systems: A

functional scorecard. Journal of Management Information Systems, 22(1), 85–115.

Chand, D., Hachey, G., Hunton, J., Owhoso, V., & Vasudevan, S. (2005). A balanced scorecard

based framework for assessing the strategic impacts of ERP systems. Computers in

industry, 56(6), 558-572.

Chapman, C. S. (2005). Not because they are new: Developing the contribution of enterprise

resource planning systems to management control research. Accounting, Organizations

and Society, 30(7), 685-689.

Chien, S. W., & Tsaur, S. M. (2007). Investigating the success of ERP systems: case studies in

three Taiwanese high-tech industries. Computers in Industry, 58(8), 783-793.

Chien, S.-W., & Tsaur, S.-M. (2007). Investigating the success of ERP systems: Case studies in

three Taiwanese high tech industries. Computers in Industry, 58, 783-793.

Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In:

Marcoulides, G.A. (Ed.), Modern Methods for Business Research. Erlbaum, Mahwah.

Chin, W.W. (2003). PLS Graph 3.0. Soft Modeling Inc., Houston.

Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small

samples using partial least squares. In R. H. Hoyle (Ed.), Statistical strategies for small

sample research, 307–341. Thousand Oaks: Sage

Chou, S. W., & Chang, Y. C. (2008). The implementation factors that influence the ERP

(enterprise resource planning) benefits. Decision Support Systems,46(1), 149-157.


Chou, S. W., & Chen, P. Y. (2009). The influence of individual differences on continuance

intentions of enterprise resource planning (ERP). International Journal of Human-

Computer Studies, 67(6), 484-496.

Chou, H. W., Chang, H. H., Lin, Y. H., & Chou, S. B. (2014). Drivers and effects of post-

implementation learning on ERP usage. Computers in Human Behavior,35, 267-277.

Chung, B., Skibniewski, M. J., & Kwak, Y. H. (2009). Developing ERP systems success model

for the construction industry. Journal of Construction Engineering and

Management, 135(3), 207-216.

Collis, J., Hussey, R., Crowther, D., Lancaster, G., Saunders, M., Lewis, P. Thornhill, A.,

Bryman, A., Bell, E., Gill, J. & Johnson, P. (2003). Business research methods.

Creswell, J.W., Clark, Plano. V.L. (2011). Designing and Conducting Mixed Methods Research.

2nd ed. Los Angeles: Sage Publications, Inc.; 2011.

Creswell, J. W. (2011). Controversies in mixed methods research. The Sage handbook of

qualitative research, 4, 269-284.

Christensen, H. (1991). The validity of memory complaints by elderly persons. International

Journal of Geriatric Psychiatry, 6(5), 307-312.

Davenport, T. (1998). Putting the enterprise in the enterprise system, Harvard Business Review

76 (4) 121–131.

Davenport, T. H., Harris, J. G., & Cantrell, S. (2004). Enterprise systems and ongoing process

change. Business Process Management Journal, 10(1), 16-26.


Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of

information technology. MIS Quarterly, 13(3), 318–340.

Davison, R. (2002), “Cultural complications of ERP”, Communications of the ACM, Vol. 45 No.

7, pp. 109-17.

Dehning, B., & Richardson, V. J. (2002). Returns on investments in information technology: A

research synthesis. Journal of Information Systems, 16(1), 7-30.

DeLone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the

dependent variable. Information systems research, 3(1), 60-95.

DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean model of information

systems success: a ten-year update. Journal of management information systems,19(4), 9-

30.

DeLone, W. H., & McLean, E. R. (2004). Measuring e-Commerce success: Applying the Delone

& Mclean information systems success model. International Journal of Electronic

Commerce, 9(1), 31–47.

Dezdar, S., Sulaiman, A. (2009). Successful enterprise resource planning implementation:

Taxonomy of critical factors. Industrial Management & Data Systems 109 (8), 1037–

1052.

Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS

Quarterly, 12(2), 258–274.

Ehie, I.C., Madsen, M., 2005. Identifying critical issues in enterprise resource planning (ERP)

implementation. Computers in Industry 56 (6), 545–557.


Elbashir, M. Z., Collier, P. A., & Davern, M. J. (2008). Measuring the effects of business

intelligence systems: The relationship between business process and organizational

performance. International Journal of Accounting Information Systems, 9(3), 135-153.

Ellis, B. A. (2008). Employees’ Reaction to Enterprise Resource Planning: The Influence of

Procedural Justice.

Express Tribune. (2012, September 6). Retrieved from Govt to spend Rs4.6b on IT projects, The

Express Tribune: http://tribune.com.pk/story/432124/govt-to-spend-rs4-6b-on-it-projects/

Fang, L., & Patrecia, S. (2009). Critical Success Factors in ERP Implementation. Jönköping

International Business School, Jönköping University.

Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical

success factors. Business Process Management Journal,13(3), 329-347.

Fornell, C. and Larcker, D.F. (1981). Evaluating structural equation models with unobservable

variables and measurement errors. Journal of Marketing Research 18, 39-50.

Gable, G., Sedera, D., & Chan, T. (2003). Enterprise system success: a measurement model. in

proceedings of the 24th International Conference on Information Systems, 14-17.

Gable, G., Sedera, D., & Chan, T. (2003). Enterprise system success: a measurement model. in

proceedings of the 24th International Conference on Information Systems, 14-17. Seattle,

WA: S. T. March, A. Massey and J. I. DeGross (eds.).

Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success:

The IS-impact measurement model. Journal of the Association for Information Systems,

9(7), 377–408.
Ganesh, L., & Mehta, A. (2010). Critical success factors for successful enterprise resource

planning implementation at Indian SMEs. International Journal of Business, Management

and Social Sciences, 1(1), 65-78.

Gattiker, T. F., & Goodhue, D. L. (2004). Understanding the local-level costs and benefits of

ERP through organizational information processing theory. Information &

Management, 41(4), 431-443.

Gattiker, T.F., Goodhue, D.L. (2005). What happens after ERP implementation: understanding

the impact of interdependence and differentiation on plant-level outcomes, MIS Quarterly

29 (3) 559–585.

Ge, L., & Voß, S. (2009). ERP application in China: An overview. International Journal of

Production Economics, 122(1), 501-507.

Gefen, D., & Keil, M. (1998). The impact of developer responsiveness on perceptions of

usefulness and ease of use: an extension of the technology acceptance model. Acm

Sigmis Database, 29(2), 35-49.

Granlund, M. (2011). Extending AIS research to management accounting and control issues: A

research note. International Journal of Accounting Information Systems, 12(1), 3-19.

Greene, J. C. (2008). Is mixed methods social inquiry a distinctive methodology? Journal of

mixed methods research, 2(1), 7-22.

Greene, J. C., & Caracelli, V. J. (1997). Defining and describing the paradigm issue in mixed‐

method evaluation. New directions for evaluation,1997 (74), 5-17.

Groves, R. M. (2004). Survey errors and survey costs (Vol. 536). John Wiley & Sons.
Guba, E. G., & Lincoln, Y. S. (1994). Competing paradigms in qualitative research. Handbook

of qualitative research, 2(163-194).

Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares

structural equation modeling (PLS-SEM). Sage Publications.

Hamerman, P. D. (2008). Forecast: Global ERP Market 2008 to 2012 [Online]. Available from

http://www.forrester.com/rb/Research/erp_applications_2008_battle_goes_vertical/q/id/4

4001/t/2

Hamilton, S., & Chervany, N. L. (1981). Evaluating information system effectiveness – part I:

Comparing evaluation approaches. MIS Quarterly, 5(3), 55–69.

Hawking, P., & Stein, A. (2004). Revisiting ERP Systems: Benefit Realization. Proceedings of

the 37th. Hawaii International Conference on System Sciences, (p. 8). Hawaii.

Häkkinen, L., & Hilmola, O. P. (2008). Life after ERP implementation: Long-term development

of user perceptions of system success in an after-sales environment. Journal of Enterprise

Information Management, 21(3), 285-310.

Hendricks, K. B., Singhal, V. R., & Stra, J. K. (2007). The impact of enterprise systems on

corporate performance: A study of ERP, SCM, and CRM system implementations.

Journal of Operations Management, 25, 65-82.

Hitt, M. A., Ireland, R., Camp, M., & Sexton, D. (2002). Strategic entrepreneurship: Integrating

entrepreneurial and strategic management perspectives. In M. A. Hitt, R. Ireland, M.

Camp & D.
Hsieh, J. J. P. A., & Wang, W. (2007). Explaining employees’ extended use of complex

information systems. European Journal of Information Systems, 16(3), 216–227.

Ho, C-F., Wu, W-H. and Tai, Y-M. (2004), “Strategies for the adaptation of ERP system”,

Industrial Management & Data Systems, Vol. 104 No. 3, pp. 234-51.

Hong, K. K., & Kim, Y. G. (2002). The critical success factors for ERP implementation: an

organizational fit perspective. Information & Management,40(1), 25-40.

Holsapple, C. W., & Sena, M. P. (2005). ERP plans and decision-support benefits. Decision

Support Systems, 38(4), 575-590.

Howcroft, D., Newell, S. and Wagner, E. (2004). Understanding the contextual influences on

enterprise system design, implementation, use and evaluation, Journal of Strategic

Information Systems, 13 (4), 271-7.

Hsu, P. F. (2013). Commodity or competitive advantage? Analysis of the ERP value

paradox. Electronic Commerce Research and Applications, 12(6), 412-424.

Hwang, M. I., & Xu, H. (2008). A structural model of data warehousing success. Journal of

Computer Information Systems, 49(1), 48-56

Hwang, Y. (2014). User experience and personal innovativeness: An empirical study on the

Enterprise Resource Planning systems. Computers in Human Behavior, 34, 227-234.

Ifinedo, P. (2006). Extending the Gable et al. enterprise systems success measurement model: a

preliminary study. Journal of Information Technology Management, 17(1), 14-33.


Ifinedo, P., & Nahar, N. (2007). ERP systems success: an empirical analysis of how two

organizational stakeholder groups prioritize and evaluate relevant measures. Enterprise

Information Systems, 1(1), 25-48.

Ifinedo, P. (2009). The Internet and SMEs in Sub-Saharan African Countries: An Analysis in

Nigeria. University of Jyväskylä, Finland.

Ifinedo, P., Rapp, B., Ifinedo, A., & Sundberg, K. (2010). Relationships among ERP post-

implementation success constructs: An analysis at the organizational level. Computers in

Human Behavior, 26(5), 1136-1148.

Iivari, J. (2005). An empirical test of the Delone–Mclean model of information system success.

The DATA BASE for Advances in Information Systems, 26(2), 8–27.

Ijaz, A., Malik, R. K., Lodhi, R. N., Habiba, U., & Irfan, S. M. (2014). A Qualitative Study of

the Critical Success Factors of ERP System-A Case Study Approach. International

Conference on Industrial Engineering and Operations Management (IEOM), Bali

Indonesia, January 7-9, 2014

Ijaz, A., Lodhi, R. N., & Irfan, S. (2013). Critical Success and Failure Factors of ERP System: A

Case Study of an Electric Supply Company of Pakistan. 10th Asian Academy of

Management International Conference 2013 (AAM 2013). Malaysia.

Ishak, N., & Bakar, A. (2012). Qualitative data management and analysis using NVivo: an

approach used to examine leadership qualities among student leaders. Education

Resesearch Journal, 2(3), 94-103.


Jacobs, F. R., & Weston, F. C. T. Jr. (2007). Enterprise resource planning (ERP)—A brief

history. Journal of Operations Management, 25(2), 357–363.

Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct

indicators and measurement model misspecification in marketing and consumer

research. Journal of consumer research, 30(2), 199-218.

Jöreskog, K.G. (1978). Structural analysis of covariance and correlation matrices. Psychometrika

43 (4), 443–477.

Ju, P. H., & Wang, E. T. (2010, January). The Evolution of ERP Closure: Insights from the

Social Shaping View of Technology. In System Sciences (HICSS), 2010 43rd Hawaii

International Conference, 1-10. IEEE.

Karimi, J., Somers, T. M., & Bhattacherjee, A. (2007). The role of information systems resources

in ERP capability building and business process outcomes.Journal of Management

Information Systems, 24(2), 221-260.

Keen, P. G. W. (1980). Reference disciplines and a cumulative tradition. In Proceedings of the

1st International conference on information systems (ICIS 80), Philadelphia, PA.

Kerlinger, F. N. (1986). Foundations of Behavior Research. New York: Holt, Rinehart and

Winston.

Khattak, M. A. O., She, Y., Memon, Z. A., Syed, N., Hussain, S., & Irfan, M. (2013).

Investigating Critical Success Factors Affecting ERP Implementation in Chinese and

Pakistani Enterprises. International Journal of Enterprise Information Systems

(IJEIS), 9(3), 39-76.


Khattak, M. A. O., Yuanguan, S., Irfan, M., Khattak, R. A., & Khattak, M. S. M. (2012).

Examining critical success factors affecting ERP implementations in enterprises of

Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 3(10), 606.

Klaus, H., Rosemann, M., & Gable, G. G. (2000). What is ERP?. Information systems

frontiers, 2(2), 141-162.

Kositanurit, B., Ngwenyama, O., & Osei-Bryson, K. M. (2006). An exploration of factors that

impact individual performance in an ERP environment: an analysis using multiple

analytical techniques. European Journal of Information Systems, 15(6), 556-568.

Kronbichler, S. A., Ostermann, H., & Staudinger, R. (2010). A comparison of erp-success

measurement approaches. JISTEM-Journal of Information Systems and Technology

Management, 7(2), 281-310.

Kuhn, Thomas S. (1970). The Structure Of Scientific Revolutions, 2nd ed. Chicago: University

Of Chicago Press: Chicago.

Kumar, A., & Gupta, P. C. (2011). Implementation of Knowledge Management to Minimize

ERP Based System’s Failure of an Organization: A Survey. International Journal of

Research in Finance, 1(3), 55-66.

Kulkarni, U. R., Ravindran, S., & Freeze, R. (2007). A knowledge management success model:

theoretical development and empirical validation. Journal of management information

systems, 23(3), 309-347.

Kushner, E. (2003). English as global language: problems, dangers, opportunities.

Diogenes, 50(2), 17-23.


Kwahk, K. Y., & Lee, J. N. (2008). The role of readiness for change in ERP implementation:

Theoretical bases and empirical validation. Information & Management, 45(7), 474-481.

Mabert, V. A., Soni, A., & Venkataramanan, M. A. (2003). Enterprise resource planning:

Managing the implementation process. European journal of operational research, 146(2),

302-314.

Machi, L. A., & McEvoy, B. T. (2009). The literature review: Six steps to success. Thousand

Oaks, CA: Corwin

Madapusi, A. (2008). Post implementation evaluation of enterprise resource planning (ERP)

systems. Ph. D. Thesis, University of North Texas.

Madhavan, S. (2000). Erhardt+Leimer India Limited: Strategic Transformation through ERP.

Vikalpa, 25(3), 57-69.

Malik, I. H. (2011). ERP Implementation: A Complete Guide. Retrieved from

http://www.studymode.com/essays/Erp-Implementetion-758822.html

Malhotra, R., & Temponi, C. (2010). Critical decisions for ERP integration: Small business

issues. International Journal of Information Management, 30(1), 28-37.

Markus, M. L., & Tanis, C. (2000). The enterprise systems experience-from adoption to

success. Framing the domains of IT research: Glimpsing the future through the past, 173,

207-173.

Markus, M. L., Tanis, C., & Fenema, P. C. (2000). Multisite ERP implementations.

Communications of the ACM, 43(4), 42-46.


Masrek, M. N., Karim, N. S., & Hussein, R. (2007). Investigating corporate intranet

effectiveness: a conceptual framework. Information Management & Computer Security,

15(3), 168-183.

Mathiyazhagan, T., & Nandan, D. (2010). Survey Research Method. pp–34.

McKinney, V., Kanghyun, Y., & Zahedi, F. M. (2002). The measurement of web-customer

satisfaction: An expectation and disconfirmation approach. Information Systems

Research, 13(3), 296–315.

Microsoft Pakistan. (2013, October 11). Retrieved from

http://www.microsoft.com/middleeast/Pakistan/news/RetailBusiness.aspx

Motwani, J., Subramanian, R., & Gopalakrishna, P. (2005). Critical factors for successful ERP

implementation: Exploratory findings from four case studies. Computers in Industry,

529-544.

MoIT. (2013, October 10). Retrieved from Introduction: Ministry of Information Technology:

http://www.moitt.gov.pk/gop/index.php?q=aHR0cDovLzE5Mi4xNjguNzAuMTM2L21v

aXQvb3JnRGV0YWlscy5hc3B4

Moohebat, M. R., Jazi, M. D., & Asemi, A. (2011). Evaluation of the ERP implementation at

Esfahan Steel Company based on five critical success factors: a case study. International

Journal of Business and Management, 6(5), p236.

Morgan, G., & Smircich, L. (1980). The case for qualitative research. Academy of management

review, 5(4), 491-500.


Morse, J. M. (1991). Approaches to qualitative-quantitative methodological triangulation.

Nursing research, 40(2), 120-123.

Myers, B. L., Kappelman, L. A., & Prybutok, V. R. (1997). A comprehensive model for

assessing the quality and productivity of the information systems function: toward a

theory for information systems assessment. Information Resources Management Journal

(IRMJ), 10(1), 6-26.

Nattawee, A., & Siriluck, R. (2008). Developing ERP Implementation success factors of Thai

SME's. GMSARN International Conference on Sustainable Development: Issues and

Prospects for the GMS

Nazir, M. M. (2005). ERP Implementation in Oil Refineries. Business Recorder Karachi,

Published on 25 August 2005.

Nelson, K., & Somers, T. (2001). Exploring ERP success from an end-user perspective. AMCIS

2001 Proceedings, 206.

Nicolaou, A. I., & Bhattacharya, S. (2006). Organizational performance effects of ERP systems

usage: The impact of post-implementation changes. International Journal of Accounting

Information Systems, 7(1), 18-35.

Nizamani, S., Khoumbati, K., Ismaili, I. A., & Nizamani, S. (2014). A Conceptual Framework

for ERP Evaluation in Universities of Pakistan. arXiv preprint arXiv:1402.0116.

Ng, S.P., Gable, G. G., & Chan, T. (2002). An ERP-client benefit-oriented maintenance

taxonomy. Journal of Systems and Software, 64(2), 87-109.


Ngai, E.W.T., Law, C.C.H., Wat, F.K.T. (2008). Examining the critical success factors in the

adoption of enterprise resource planning. Computers in Industry 59 (6), 548–564.

Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.

Nwankpa, J., & Roumani, Y. (2014). Understanding the link between organizational learning

capability and ERP system usage: An empirical examination. Computers in Human

Behavior, 33, 224-234.

Law, C. C., & Ngai, E. W. (2007). An investigation of the relationships between organizational

factors, business process improvement, and ERP success. Benchmarking: An

International Journal, 14(3), 387-406.

Lee, W.J., Kim, T.U. and Chung, J.Y. (2002), “User acceptance of the mobile internet”,

Proceedings of the First International Conference on Mobile Business, Mobiforum,

Athens.

Lee, S. M., & Lee, S. H. (2012). Success factors of open-source enterprise information systems

development. Industrial Management & Data Systems,112(7), 1065-1084.

Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007). Assimilation of enterprise systems: the effect of

institutional pressures and the mediating role of top management. MIS quarterly, 59-87.

Lin, H. Y., Hsu, P. Y., & Ting, P. H. (2006). ERP systems success: An integration of IS success

model and balanced scorecard. Journal of Research and Practice in Information

Technology, 38(3), 215-228.

O'Leary, D. E. (2004). Enterprise resource planning (ERP) systems: an empirical analysis of

benefits. Journal of Emerging Technologies in Accounting, 1, 63-72.


Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality

and its implications for future research. The Journal of Marketing, 41-50.

Parthasarathy, S., & Anbazhagan, N. (2008). Evaluating ERP projects using DEA and regression

analysis. International Journal of Business Information Systems, 3(2), 140-157.

Patton, M. Q. (1990). Qualitative evaluation and research methods. SAGE Publications, Inc.

Peng, D. X., & Lai, F. (2012). Using partial least squares in operations management research: A

practical guideline and summary of past research. Journal of Operations

Management, 30(6), 467-480.

Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models,

dimensions, measures, and interrelationships. European Journal of Information

Systems, 17(3), 236-263.

Pishdad, A., Haider, A., & Koronios, A. (2012). ERP assimilation: a technology

institutionalisation perspective (Doctoral dissertation, European, Mediterraniean &

Middle Eastern Informa).

Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: a measure of information

systems effectiveness. MIS quarterly, 173-187.

Plant, R., & Willcocks, L. (2007). Critical success factors in international ERP implementations:

a case research approach. Journal of Computer Information Systems, 47(3), 60.

Poston, R., & Grabski, S. (2001). The impact of enterprise resource planning systems on firm

performance. International conference on information systems proceedings of the twenty-


first International Conference on Information Systems, 479-493. Brisban, Queenslan,

Australia.

Poston, R., & Grabski, S. (2001). Financial impacts of enterprise resource planning

implementations. International Journal of Accounting Information Systems, 2(4), 271-

294.

Purvis, R. L., Sambamurthy, V., & Zmud, R. W. (2001). The assimilation of knowledge

platforms in organizations: An empirical investigation. Organization science, 12(2), 117-

135.

Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An

empirical test and theoretical analysis. Information systems research, 13(1), 50-69.

Rainer, R. K., Jr., & Watson, H. J. (1995). The keys to executive information system success.

Journal of Management Information Systems, 12(2), 83–98.

Rajapakse, J., & Seddon, P. (2005, August). ERP adoption in developing countries in Asia: a

cultural misfit. In 28th Information Systems Seminar in Scandinavia, Kirstiansand (pp. 6-

9).

Ram, J., Wu, M. L., & Tagg, R. (2014). Competitive advantage from ERP projects: Examining

the role of key implementation drivers. International Journal of Project

Management, 32(4), 663-675.

Ram, J., Corkindale, D., & Wu, M. L. (2013). Implementation critical success factors (CSFs) for

ERP: Do they contribute to implementation success and post-implementation

performance? International Journal of Production Economics, 144(1), 157-174.


Raman, J., Corkindale, D., & Wuc, M.-L. (2013). Implementation critical success factors (CSFs)

for ERP: Do they contribute to implementation success and post-implementation

performance? Int. J. Production Economics, 144, 157–174

Rashid, M. A., Hossain, L., & Patrick, J. D. (2002). The evolution of ERP systems: A historical

perspective. Enterprise Resource Planning: Global opportunities & challenges, 1-16.

Rezvani, A., Khosravi, P., Subasinghage, M., & Perera, M. (2012, January). How does

contingent reward affect enterprise resource planning continuance intention? The role of

contingent reward transactional leadership. In ACIS 2012: Location, location, location:

Proceedings of the 23rd Australasian Conference on Information Systems 2012 (pp. 1-9).

ACIS.

Ringle, C., Sven, M.W., Alexander, W. (2005) SmartPLS 2.0.

Ringle, Christian M., Wende, Sven, & Becker, Jan-Michael. (2014). Smartpls 3.0. Hamburg:

SmartPLS.

Ringle, C. M., Sarstedt, M., & Straub, D. (2012). A critical look at the use of PLS-SEM in MIS

Quarterly. MIS Quarterly (MISQ), 36(1).

Rizvi, S.A., (2005). IT Making Strides in Pakistan, Pakistan and Gulf Economist, Dec. 5-11, 24:

12-13

Robbins-Gioia, L. L. C. (2006). ERP survey results point to need for higher implementation

success [Online]. Available from http://www.robbinsgioia.

com/news_events/012802_erp.aspx. Accessed March 2, 2006


Rom, A., & Rohde, C. (2007). Management accounting and integrated information systems: A

literature review. International Journal of Accounting Information Systems, 8(1), 40-68.

Rubin, A., & Babbie, E. (1993). Research methods for social work (2nd ed.). Pacific Grove, CA:

Brooks/Cole Publishing Company.

Rubin, a. and E. Babbie. (1989), Research Methods for Social Work, Belmont, Wadsworth

Publishing Co.: California.

Ruivo, P., Oliveira, T., & Neto, M. (2014). Examine ERP post-implementation stages of use and

value: Empirical evidence from Portuguese SMEs. International Journal of Accounting

Information Systems, 15(2), 166-184.

Saatcioglu, O. (2009). What determines user satisfaction in ERP projects: benefits, barriers or

risks? Journal of Enterprise Information Management, 22(6), 690-708.

Sabherwal, R. (1999). The relationship between information system planning sophistication and

information system success: An empirical assessment. Decision Sciences, 30(1), 137–

167.

Santa, R., Ferre, M., Bretherton, P., & Hyland, P. (2010). Contribution of cross-functional teams

to the improvement in operational performance. Team Performance Management, 16(3),

148-168.

Sarkis, J., & Sundarraj, R. P. (2003). Managing large-scale global enterprise resource planning

systems: a case study at Texas Instruments. International Journal of Information

Management, 23(5), 431-442.


Sarstedt, M., Ringle, C. M., Henseler, J., & Hair, J. F. (2014). On the emancipation of PLS-SEM:

A commentary on Rigdon (2012). Long range planning, 47(3), 154-160.

Schaaf, D. (1999). Where ERP leads, training follows. Training, 36(5), 14-17.

Scott, F., & Shepherd, J. (2002). The steady stream of ERP investments. Retrieved August 10,

2013, from The steady stream of ERP investments:

http://www.amrresearch.com/Content/view.asp?pmillid=14775&docid=9379

Scott, J. E., & Walczak, S. (2009). Cognitive engagement with a multimedia ERP training tool:

Assessing computer self-efficacy and technology acceptance. Information &

Management, 46(4), 221-232.

Sedera, Darshana, Gable, G. G., & Chan, T. (2003). Measuring enterprise systems success: A

preliminary model. in Proceedings Americas Conference on Information Systems.

Tampa, Florida.

Sedera, D., & Gable, G. (2004). A factor and structural equation analysis of the enterprise

systems success measurement model. In Proceedings of the 25th international conference

on information systems (ICIS 04), Washington.

Sedera, D., Gable, G., & Chan, T. (2004). Knowledge management as an antecedent of

enterprise system success. In Proceedings of the 10th Americas conference on

information systems (AMCIS 04), New York.

Sedera, D., Gable, G., & Chan, T. (2003). ERP success: Does organisation Size Matter?,

Association of Information System, Pacis 2003 Proceedings


Sedera, D., Gable, G., & Chan, T. (2004). Measuring enterprise systems success: the importance

of a multiple stakeholder perspective. ECIS 2004 Proceedings, 100.

Seddon, P., & Yip, S. K. (1992). An empirical evaluation of User Information Satisfaction (Uis)

measures for use with general ledger accounting software. Journal of Information

Systems, 6(1), 75–92.

Seddon, P. B., & Kiew, M. Y. (1994). A partial test and development of the Delone and Mclean

model of Is success. In Proceedings of the 15th international conference on information

systems (ICIS 94), Vancouver.

Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS

success. Information systems research, 8(3), 240-253.

Shah, S. I. H., Khan, A. Z., Bokhari, R. H., & Raza, M. A. (2011). Exploring the impediments of

successful ERP implementation: A case study in a public organization. International

Journal of Business and Social Science, 2(22), 289-296.

Shad, S. A., Chen, E., & Malik, F. (2012). Enterprise Resource Planning- Real Blessing or a

blessing in Disguise: An Explorationo of the Contextual Factors in Public Sector.

Retrieved from http://arxiv.org/ftp/arxiv/papers/1207/1207.2860.pdf

Shang, S., & Wu, T. (2004). A Model for Analyzing Organizational Performance of ERP

Systems from a Resource-Based View. European Journal of Operational Research, 1527-

1533.
Shaukat, M. (2009). Impact of Information Technology on Management Efficiency (A Case

Study of Pakistani Firms). PhD Thesis, Institute of Management Sciences Bahauddin

Zakariya University, Multan (Pakistan).

Sheu, C., Yen, H.R. and Krumwiede, D.W. (2003). The effect of national differences on

multinational erp implementation: an exploratory study, Total Quality Management &

Business Excellence, Vol. 14 No. 6, pp. 639-55.

Slife, B. D., & Williams, R. N. (1997). Toward a theoretical psychology: Should a subdiscipline

be formally recognized? American Psychologist, 52(2), 117.

Sobh, R., & Perry, C. (2006). Research design and data analysis in realism research. European

Journal of marketing, 40(11/12), 1194-1209.

Soh, C., & Sia, S. K. (2004). An institutional perspective on sources of ERP package–

organisation misalignments. The Journal of Strategic Information Systems, 13(4), 375-

397.

Sørum, H., Andersen, K. N., & Vatrapu, R. (2012). Public websites and human–computer

interaction: an empirical study of measurement of website quality and user

satisfaction. Behaviour & Information Technology, 31(7), 697-706.

Spathis, C. and Constantinides, S. (2004), “Enterprise resource planning systems’ impact on

accounting processes”, Business Process Management Journal, Vol. 10 No. 2, pp. 234-47.

Sternad, S., & Bobek, S. (2013). Impacts of TAM-based external factors on ERP

acceptance. Procedia Technology, 9, 33-42.


Stratman, J.K., Roth, A.V., (2002). Enterprise resource planning (ERP) competence constructs:

two-stage multi-item scale development and validation. Decision Sciences 33 (4), 601–

628.

Strong, D. M., & Volkoff, O. (2010). Understanding organization-enterprise system fit: a path to

theorizing the information technology artifact. MIS quarterly, 34(4), 731-756.

Su, Y. F., & Yang, C. (2010). A structural equation model for analyzing the impact of ERP on

SCM. Expert Systems with Applications, 37(1), 456-469.

Sun, A. Y., Yazdani, A., & Overend, J. D. (2005). Achievement assessment for enterprise

resource planning (ERP) system implementations based on critical success factors

(CSFs). International Journal of Production Economics, 98(2), 189-203.

SuperNova. (2013, October 10). Retrieved from Introduction: SuperNova Solutions:

http://www.supernova.com.pk/whoweare.html

System Limited. (2009, November). Retrieved from ERP and Global Recession:

http://systemsltd.com/articles/erp-and-global-recession.html

Tan, F., & Sedera, D. (2007). Conceptualizing interaction with ERP systems using adaptive

structuration theory.

Tan, W. G., Cater-Steel, A., & Toleman, M. (2009). Implementing it service management: A

case study focussing on critical success factors. Journal of Computer Information

Systems, 50(2), 1.
Tarafdar, M., & Roy, R. (2003). Analyzing the adoption of enterprise resource planning systems

in Indian organizations: A process framework. Journal of Global Information Technology

Management, 6(1), 21.

Tashakkori, A., & Teddlie, C. (2003). Issues and dilemmas in teaching research methods courses

in social and behavioural sciences: US perspective. International Journal of Social

Research Methodology, 6(1), 61-77.

Teddlie, C., & Tashakkori, A. (Eds.). (2009). Foundations of mixed methods research:

Integrating quantitative and qualitative approaches in the social and behavioral sciences.

Sage Publications Inc.

Teittinen, H., Pellinen, J., & Järvenpää, M. (2013). ERP in action—Challenges and benefits for

management control in SME context. International Journal of Accounting Information

Systems, 14(4), 278-296.

Teltumbde, A. (2000). A framework for evaluating ERP projects. International journal of

production research, 38(17), 4507-4520.

Teo, T. S., & Wong, P. K. (1998). An empirical study of the performance impact of

computerization in the retail industry. Omega, 26(5), 611-621.

Tsai, W. H., Hsu, W., & Chou, W. C. (2011). A gap analysis model for improving airport service

quality. Total Quality Management & Business Excellence, 22(10), 1025-1040.

Tsai, W. H., Hung, S. J., & Chen, S. P. (2006). Vendor Assistance and ERP Information Quality:

An Organizational Learning Approach. IJEBM, 4(1), 86-95.


Torkzadeh, G., & Doll, W. J. (1999). The development of a tool for measuring the perceived

impact of information technology on work. Omega, 27(3), 327–339.

Trimi, S., Lee, S.M., Olson, D.L. and Erickson, J. (2005), “Alternative means to implement ERP:

internal and ASP”, Industrial Management & Data Systems, Vol. 105 No. 2, pp. 184-92.

Van der Veeken, H. J., & Wouters, M. J. (2002). Using accounting information systems by

operations managers in a project company. Management Accounting Research, 13(3),

345-370.

Van Maanen, John. (1983). Quantitative Methodology, Sage Publication: Beverly Hill.

Van Nes, F., Abma, T., Jonsson, H., & Deeg, D. (2010). Language differences in qualitative

research: is meaning lost in translation?.European journal of ageing, 7(4), 313-316.

Van Stijn, E., & Wensley, A. (2001). Organizational memory and the completeness of process

modeling in ERP systems: some concerns, methods and directions for future

research. Business Process Management Journal, 7(3), 181-194.

Venkatesh, V., & Morris, M. G. (2000). Why don't men ever stop to ask for directions? Gender,

social influence, and their role in technology acceptance and usage behavior. MIS

quarterly, 115-139.

Velcu, O. (2010). Strategic alignment of ERP implementation stages: An empirical

investigation. Information & Management, 47(3), 158-166.

Wang, R., Hamerman, P.D., (2008). Topic Overview: ERP Applications 2008. Forrester

Research Inc.. p. 19.


Wang, E. T., Shih, S. P., Jiang, J. J., & Klein, G. (2008). The consistency among facilitating

factors and ERP implementation success: A holistic view of fit. Journal of Systems and

Software, 81(9), 1609-1621.

Wang, Y. S. (2008). Assessing e-commerce systems success: A respecification and validation of

the Delone and Mclean model of IS success. Information Systems Journal, 18, 529–557.

Wang, C. H., Liao, L. W., & Chu, Y. Y. (2011, July). The effect of ERP software interface

design and cognitive function on performance of user learning. In Service Operations,

Logistics, and Informatics (SOLI), 2011 IEEE International Conference on (pp. 225-230).

IEEE.

Wei, C. C. (2008). Evaluating the performance of an ERP system based on the knowledge of

ERP implementation objectives. The International Journal of Advanced Manufacturing

Technology, 39(1-2), 168-181.

Wei, K. S., Loong, A. C., Leong, Y. M., & Ooi, K. B. (2009, December). Measuring ERP system

success: a respecification of the Delone and McLean’s IS success model. In Symposium

on progress in information & communication technology (pp. 7-8).

Wickramasinghe, V., & Karunasekara, M. (2012). Impact of ERP systems on work and work-

life. Industrial Management & Data Systems, 112(6), 982-1004.

Wieder, B., Booth, P., Matolcsy, Z. P., & Ossimitz, M. L. (2006). The impact of ERP systems on

firm and business process performance. Journal of Enterprise Information

Management, 19(1), 13-29.


Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and

technology acceptance. Information Systems Research, 16(1), 85–102.

Wu, J.-H., & Wang, Y.-M. (2005). Measuring ERP success: the key-users’ viewpoint of the ERP

to produce a viable IS in the organization. Computers in Human Behavior.

Wu, J.-H., & Wang, Y.-M. (2006). Measuring ERP success: the ultimate users' view.

International Journal of Operations & Production Management, 26(8), 880-903.

Wu, J. H., & Wang, Y. M. (2006). Measuring KMS success: A respecification of the Delone and

Mclean’s model. Information Management, 43(6), 728–739.

Wu, J. H., & Wang, Y. M. (2007). Measuring ERP success: The key-users’ viewpoint of the ERP

to produce a viable IS in the organization. Computers in Human behavior, 23(3), 1582-

1596.

Wylie, L. (1990, April). A Vision of Next Generation MRP II, Scenario S-300-339, Gartner

Group,

Yingjie, J. (2005). Critical success factors in ERP implementation in Finland. The Swedish

School of Economics and Business Administration, 71.

Yoon, C. (2009). The effects of organizational citizenship behaviors on ERP system

success. Computers in Human Behavior, 25(2), 421-428.

Yu, C. S. (2005). Causes influencing the effectiveness of the post-implementation ERP

system. Industrial Management & Data Systems, 105(1), 115-132.


Zach, O. (2011). Exploring ERP system outcomes in SMEs: A multiple case study. Ecis 2011

Proceedings

Zahra, S.A., George, G. (2002). The net-enabled business innovation cycle and the evolution of

dynamic capabilities, Information Systems Research 13 (2), pp. 147–150.

Zhu, Y., Li, Y., Wang, W., & Chen, J. (2010). What leads to< i> post</i>-implementation

success of ERP? An empirical study of the Chinese retail industry. International Journal

of Information Management, 30(3), 265-276.

Step 1 Copy and past the author’s names in google scholar


For example:

Zhu, Y., Li, Y., Wang, W., & Chen, J. (2010).

Step 2 Check one by one each author and their university/association and find in the pdf list of top
200 universities attached along with this email.

Step 3 Highlight those authors who belong to the universities in top 200 in this reference list of
references

You might also like