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KTFG case

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Table of Contents
1. Introduction ..................................................................................................................................... 3
1.1 Coordination and collaboration issues in KTF............................................................................ 3
1.2Suggested Solution for KTF .............................................................................................................. 3
2. Rich Picture of KTF ............................................................................................................................ 4
3. Strengths and weaknesses of KTFG ............................................................................................... 5
Strengths ................................................................................................................................................. 5
Weaknesses ......................................................................................................................................... 6
3. Recommendations .............................................................................................................................. 7
Challenge: Social-collaboration of the project teams ......................................................................... 8
Solution 1: Glue, Genpact portal for design teams ............................................................................. 8
Solution 2: Confluence Data collaboration ......................................................................................... 9
Features of Data Collaboration Portals at Confluence ........................................................................ 9
4.4 Non-technical aspects of Implementation ...................................................................................... 9
4. Conclusion ........................................................................................................................................ 10
 1. Introduction
The fastest growth and advancements in information and computer technologies and also
changing the trends in the markets of consumer that lead businesses and companies for
devoting important resources in exploration and execution of data, techniques of information
technology and information systems. KTFG- Knight Templar Fashion Group ltd is the
business venture which deals in designing, distributing and manufacturing of clothes in the
top and famous stores of United Kingdom and also in other nations. For exploring the robust
communication, information management and coat effective, stakeholders and networks of
KTF considered as highly dispersed which lead the business geographically. Four seasons are
divided among two groups; spring/summer and winter/autumn range of fabric or clothes in
operation cycle of KTF, and it is very significant. The distributors of developing countries
like India, China, Pakistan, Middle East and IUK, support cooperation, USA, UK and many
different orders from European countries from different customers is the major factor upon
which operations of the business depends. The external and internal business communication
and collaboration depend upon the designers, production managers and client teams at KTF.
This paper has discussed all the recognized issues and solutions for the problems.

1.1 Coordination and collaboration issues in KTF

Many issues and problems were identified from case study. Among all these problems,
establishment of collaboration and communication network is very important concerns. In the
KTF, all designers create new and unique designs for the product developers after explaining
and discovering all new trends. Samples are created by different product developers, new
designs are established and for the approval send to customers. Suppliers of the companies
then get contracts for supplying and producing batches of apparel of approved designs. Many
important concerns are needed to be considered in the operating cycle of KTF which include
suppliers’ perception, misunderstanding or arguments with clients, communication gaps and
internal coordination of staff in businesses.

1.2Suggested Solution for KTF

For assuring the clients' integrated network, suppliers, company and team of clients required
the solutions of Enterprise Resource Planning (ERP) to collaborate stake holders and web 2.0
collaboration software. Reasonable and convenient tools of ‘Confluence’ and ‘Glue’ of web
2.0 recognized for developing the collaboration and coordination network for both outside
and in-house suppliers and clients of organization.
2. Rich Picture of KTF
3. Strengths and weaknesses of KTFG

Strengths
1. An established brand name in contemporary clothing in UK , founded by The Spivak
sisters. KTFG is one of the premium clothing designers and producers for women
fashion clothing. Initially, the founders focused on the traditional English designs that
matched with the elegance and tastes of English women.
2. The benchmark of KTFG is introduction of comfortable and modern designs that suit
the working women in urban areas. The competition from the ecumenical and
cotemporary clothing brands such as Zara and H&M force the company to change to
modern and comfortable clothing for women. The strong aspect of this transformation
is the adaptive abilities of Spivak sisters with new designs and skills.
3. Large distribution network of KTFG to big fashion houses and corporate clients in
supermarkets and owners of high street stores largely concentrated in UK. The strong
hold of their group to carer small clients’ requirements also is an additional feature of
the company. The outsourcing options to the developing countries including India,
Bangladesh and Myanmar provide competitive advantage in UK market. Three key
companies are permanent clients that secure the large portion of KTFG business.
4. KTFG is fully capable of making orders as per clients’ designs or to create designs of
theory own that can suit the client’s needs. The company has an in-house designing
team that has decreased the additional cost incur on designs. The group can form a
complete range of clothing or can extend the existing clothing range.
5. Currently KTF is managing the designs of the production up to 30,000 pieces because
of the medium scale of the business. This is the way, the IT up gradation of customary
departments can never be satisfied information and shared learning administration
requirement at very low level of expenses. With the help of application of production
management and rapid material in ERP system will provided hands on the fastest
finalization of the designs on the development of forums for discussion among
customers, and trendsetters. Furthermore, ERP system can assure the quality control
process and the discussion of design conformance and specifications of the production
managers and designers with the remote suppliers of the organizations.
6. Strong brand name and strong reputation of the company on the garment sector, the
company can offer complete range of clothing in local stores with new brand names.
Weaknesses
1. The communication system has issues as suppliers complained about delivery delays
due to the delay in email receiving. Also, the payment delays for supervisors are also
reported due to the inability of accounts department to match suppliers’ invoices with
the purchasing orders in company. The coordination among departments is another
basic issue that accounts and purchasing department records are not matched. This
payment and order delivery delays are basic issues in supply chain management of
KTFG.
2. The increasing delivery and inventory costs and more time requiered for order
delivery and purchases impacts negatively on the customer satisfaction and the supply
chain needs redesigning at KTFG. The reliability of existing SCM is under severe
doubts and suppliers and clients are not ready to continue with these erroneous
practices at the company.
3. Another important weakness is the after sales service deficiency as reported by some
customers. The stained fabrics, faulty stitching, and other garment fallacies create
dissatisfaction at the clients’ end, the company is unable to provide replacement or the
methods to correct the faults in these reported cases. Thus order replacements and
compliance areas of the company needs more attention to retain existing clients.
4. The customer also faced the problem of long delivery time which is absolutely
unacceptable. The fashion house and super markets have short turnover duration and
the stocks replenished regularly in their specific product cycles. Further, KTFG is
facing issues with excess inventory, delays in production time, and delays in delivery
that lead to the cancellation of orders.
5. The other weaknesses include process redundancies, relaxed production schedules and
lack of coordination among SCM departments to meet the deadlines of customers.
6. Limited use of information technology drastically affect the progress in process
coordination and communication procedures of the company, The rivals fashion
houses use social media, web 2.0 technologies , and advanced information technology
solutions for SCM systems. The use of electronic mail and computerization of the
data are in limited form that needs restructuring and advancement in KTFG.
3. Recommendations
The intensive learning and capacity of an alternative, upgraded, and overall workforce should
be utilized to fuel progression and besides enlarge benefit. In cooperating with KTF
accessories transversely finished huge business limits and affiliations must be in like manner
end up being more capable for any circumstance. Picking and masterminding specific—not
nonspecific—composed exertion strategies. KTF also needs focus on the team based working
structure by driven the data and people centred practices are extraordinary. Provided cases
used before, a great approach to intense participation which lies in the understanding of the
cases discussed in weaknesses section above, following recommendations will assist KFG to
achieve higher level of coordination and collaboration among all stakeholders of business
operations.

1. In view of a cooperation and collaboration of the needs, it has been increased among
stakeholders for improving the process' efficiencies. Two main approaches are found
for the solution. These approaches are increasing level of collaboration in members of
supply chain team of KTF. Process of ERP implementation is needed. SAP is the
most suitable option and chance for presenting the needs of businesses. However, the
provided solution is very expensive in short run but in long run it is cost effective. It
requires the investment of one million for adoption of ERP system which is
incorporation in the KTF. But, in terms of low cost and price solutions, management
preferences, platform of web 2.0, which is suggested for incorporation in the
processes of communication for enhancing communication with stakeholders.
Bernroider, el al. (2013), has found about the techniques of ERP lead towards
simplification, standardization, integration and automation of process and all these up
gradation of these results towards improving agility for enterprises. After
incorporation of an ERP system in KTF, the concentration will be on the enhancing
and streamlining wherever automating process was possible in business (Watera and
Waters, 2013).
2. Together with the IT professionals groups, SAP is based as the alternative designed,
for KTF it is an ERP cost effective system which is around £1 million and also one
year for its implementation. Moreover, the consultant companies work on the SAP,
will recruited with objectives for guaranteeing best fit among process of businesses
and ERP programs. For developing and reacting immediately to the requirements of
the markets securely, the core achievement is providing resources for infrastructure
 for permitting companies, stated by (Choi et al, 2013). However, the expectation of
the programs provides the appropriate and precise details about process of KTF for
ensuring the administration which make judgment and informed it. ERP provides help
to the organization by achieving positive outcomes due to the lead time of supply
chain reduced from increasing cash flow budgeting and planning, improving
collaboration with clients and suppliers, and also improve efficiency in the KTF's
internal departments.
3. A system of Incorporated Collaboration which considers the lead culture and human.
It also drive the improvement selected with sensible concentrate on results of
ventures, it could have tremendous impacts. A self-dealt with structure for the course
of action that provides the execution at high availability, scale, and disaster for
recuperation for the endless access the Confluence for all the members in gatherings,
it is also called Confluence Data Centre. Mechanical affiliation and general
improvement’s legitimate of the learning.

Challenge: Social-collaboration of the project teams

There are support groups and project improvements for the globe wide gaming and
innovation items advancements in the KTF. Accordingly, planning and creating preparation
of the materials and projects are duties of an administration (Davenport, and Prusak, 2008).
Collaboration among the formation and groups of the coordinated and stronger working
relationship, it is the vital components where thoughts are being shared, however, telephone
and email correspondence are also inadequate for beating the absence of the moment
correspondence and cooperation among gatherings.

Solution 1: Glue, Genpact portal for design teams

The of the Glue, the Genpact provided the stage for alluding correspondence between two
major groups for less or no concurrent of social coordinated efforts (Genpact, 2017). The
main Glue conditions of entrance, engaged people and isolated deterrents and also the master
affiliations. A specialized instructional plan, visual communication and preparation groups
can achieve the upgrade in improvement and outline forums. There were sessions where the
joint groups are achievement thoughts, methodologies and conceptualized are generally
coordinates effort phase held mostly commonly in the name of the yeas as “Development
Days” (Genpact, 2017). With the groups work in Glue, it accomplishes the effectiveness in
less time and cost that relates the development and best thoughts administration, it is viably
as in an up-close and personal condition.

Solution 2: Confluence Data collaboration

At the point when the groups work is composed, thru, and talked about in Meeting, it turns
into an essential component in group administration and association can't hold up the cost of
lost time (Atlassian 2017). Along these lines, the groups at KTF can keep on collaborating all
day and all night with Confluence Data Centre. Intersection gives associations the ability to
create everything without exception something other than content, venture designs, meeting
notes, item prerequisites, and significantly more. Consequently, KTF groups can make work
becomes animated by including sight and sound and dynamic substance with moment
correspondence to Meeting entrance.

Features of Data Collaboration Portals at Confluence

1. Plan for the unforeseen: representatives can't bear to lose the work if something turns out
badly. At the point when KTF's groups work is brought together and put away in Confluence,
the entrance gives finish fiasco recuperation in Confluence Data Centre.

2. Scale without bargain: when association requests a scale without trade off, administration
needs to make a place for all groups, real activities, or division errands. These undertakings
went for sharing of learning, information and keeping work dealt with. To look for
employment effectively and rapidly colleagues need to utilize an organized order and an
intense web crawler. Exactly when bunches use the Confluence for making everything- from
the notes for the gathering towards thing necessities. Furthermore, bunches needs the less
speedy and requesting way for dealing with the scale as items thoughts created in the KTF.

3. Collaborative working: Confluence entrance helps with spending more opportunity to

getting work going and less time chasing work down. In just a single place, colleagues can
sort out work, examine everything, and make records. On any of the Confluence page,
criticism could be abandoned about work itself that is in the page, record and line
commenting. Right now, criticism spares time when contrasted with the endeavours
squandered in discovering input caught in email or talk string.

4.4 Non-technical aspects of Implementation

To make utilization of ERP, long range informal communication, and web 2.0 shared
association gear responsively and proficiently the fundamental hierarchical components are
confidence in labourers. Customer bunches require restoration thinking about the dynamic
and open help of web 2 .0 hardware in the manual procedures joined by the association in
plan parts (Choi et al 2011). Additional consideration and 'strict checking will be expected to
examine association points of interest on interpersonal organizations. Representatives'
preparation, exhibitions, and motivating force focused association systems on data sharing by
means of online hardware suggested for KTF hence. Besides, suspicious estimation of
specialists work commitments and the relative effectiveness screenings and checks are
needed which consider the time and earnestness required for ERP systems, web and social
networking programs based on web.

4. Conclusion
In conclusion, the selected problem area in the given case was communication and
collaboration. The company is facing major issues due to lack of coordination in supply chain
management that has resulted in delays of orders and deliveries from suppliers adversely
affected. The value chain of the company failed to produce value because lack of
coordination among departments creates confusion, delays, and inefficiency. The discussed
above situations and scenarios was about the mix of the two major answers for case
association of KTF, an ERP is the long-term and the costly programming of IT for fusing in
association, caused time, rebuilding, and usage cost of association which are basic constraints
of arrangements. Aside from enhancement of the gauge of the coordinated efforts by
Confluence and Glue, ERP apparatuses are recommended for fusing the parallel practices for
the arrangements. All these are simple and free to introduce, and also promptly the accessible
on the web. All these products give underlying rebuilding in the KTF which will bolster the
long-time and necessities of an ERP also.