IT Essentials 1-6 Checkpoint Exam v5 2013 C.

To keep sensitive computer components dust-free before

1. Which wireless security procedure should be used to hide installation
the WLAN ID from wireless clients? D. To use the power supply of the computer to store static
A. Configure WEP only on the access point. electricity
B. Disable the broadcast of the SSID on the access point.
C. Decrease the antenna spectrum on each wireless client. 10. When installing a network adapter into a client computer,
D. Configure MAC address filtering on the access point. a technician notices that the contacts on the adapter need to be
E. Install WAP on the wireless clients. cleaned. Which solution should the technician use to clean the
contact?
2. When upgrading a CPU, what must be applied between the A. Glass cleaner B. Slightly abrasive cleanser
new CPU and the heat sink/fan? C. Mild detergent D. Isopropyl alcohol
A. Adhesive gel or paste B. Penetrating oil
C. Thermal compound D. Lubricating grease 11. Which location on a hard disk is used by the BIOS to
search for operating system instructions in order to boot a
3. After a Windows operating system has been installed, PC?
which program would a technician use to select the programs A. The Windows partition B. The logical drive
that will run at startup? C. The active partition D. The extended partition
A. Task Manager B. Msconfig C. Ntldr D. Regedit
12. A technician is troubleshooting a computer that is
4. What is the default file system used during a fresh experiencing hardware failure detected by the BIOS. What is
installation of Windows 7? one way this failure is indicated?
A. FAT32 B. FAT16 C. HPFS D. NTFS A. The computer returns an error message that indicates the
I/O address of the failing device.
5. Which type of device would be used on a laptop to verify B. The computer automatically boots into Safe Mode and
the identity of a user? displays a warning on the screen.
A. A biometric identification device C. The computer emits a pattern of beeps indicating the
B. A MIDI device C. A touch screen D. A digitizer failing device.
D. The screen flashes with a red background and displays a
6. What can a technician do to help protect wireless network warning message.
equipment from the effects of RFI?
A. Lower the humidity level. 13.
B. Keep the equipment plugged into a surge protector.
C. Keep the equipment on an antistatic mat.
D. Remove cordless telephones from the area. Refer to the exhibit. Which two port types are shown in the
graphic?
7. What are two consequences of setting an incorrect boot A. USB B. Parallel C. Serial
order in the system BIOS? (Choose two.) D. Network E. Modem
A. The computer displays an ‘Inaccessible Boot Device’ error
after POST. 14. What is the purpose of RAID adapters?
B. The computer displays an ‘Invalid Boot Disk’ error A. To provide enhanced audio and graphic capabilities
after POST. B. To connect multiple storage devices for redundancy or
C. The computer continually restarts without displaying the speed
desktop. C. To allow older PCI technology expansion slots to be used
D. The computer displays a ‘Missing NTLDR’ error after D. To connect peripheral devices to a PC to improve
POST. performance
E. The computer locks up without any error messages.
15. A technician has installed a new sound card in a PC but it
8. A network technician has been asked to determine the best is not operating correctly. Where should the technician look
Internet connection for a branch office located in a new to investigate driver problems?
metropolitan office building. Which connection would A. My computer B. Computer Management
provide the highest bandwidth and reliability at the lowest C. Device Manager D. System Tools
cost?
A. ISDN B. DSL C. Dial-up D. Satellite 16. After a computer is powered on, Windows 7 fails to start.
What initial procedure would a technician use to deal with
9. Why does a technician wear an antistatic wrist strap? this failure?
A. To prevent damage to electronic components inside the A. Boot from a Windows 7 installation media and access
computer the System Restore utility.
B. To be grounded while working on the computer
B. Access the Control Panel and choose Restore Files from 24. Where would a technician configure a PC to boot from a
Backup from the System and Security menu. CD-ROM?
C. Create a System Repair Disc and restore the image. A. Control Panel B. My Computer C. BIOS Settings
D. Press the F2 key during the boot process and start the D. Start Menu E. Device Manager
computer is Safe Mode.
25. A technician just terminated some fiber optic cable and
17. A technician wants to create a new partition on a new needs to properly dispose of the hazardous waste created
additional hard drive. Which tool should be used? during the termination. Where should the technician look for
A. Disk Management B. Scandisk the proper disposal method for the waste?
C. Disk Defragmenter D. Device Manager E. Chdsk A. ESD B. EPA C. MSDS D. FEMA

18. A technician notices that an application is not responding
to commands and that the computer seems to respond slowly
when applications are opened. What is the best administrative
tool to force the release of system resources from the
unresponsive application?
A. System Restore B. Event Viewer
C. Task Manager D. Add or Remove Programs
19. Which key or key sequence pressed during the boot
process will allow a user to start a Windows PC using the last
known good configuration?
A. Windows key B. F12
C. Alt-Z D. F1 E. F8
20. Which Windows hard drive partition is commonly
referred to as the C: drive?
A. The first primary partition
B. The first extended partition
C. The first logical partition
D. The first volume partition
21. A technician needs to purchase a new video adapter for a
computer. In addition to performance and price, which factor
should be considered when selecting the adapter?
A. Type of installed hard drive
B. Motherboard manufacturer
C. Expansion slot type
D. Amount of installed system memory
22. A computer user complains of a computer that freezes up
after about five minutes of use. The technician checks the
computer BIOS to see if there might be a configuration
problem that is causing the computer to behave consistently
in this manner. While the technician is reviewing the
information, the computer once again freezes. What is the
probable cause of the computer problem?
A. The CPU fan is not functioning.
B. The BIOS is corrupt.
C. The hard drive is failing.
D. The CMOS battery has failed.
23. A technician has replaced the batteries in all the company
laptops. Which source will have information on the proper
disposal requirements for the old batteries?
A. OSHA web site B. MSDS
C. The website of the laptop manufacturer
D. Local environmental regulations
26. A school is adding computers to a classroom that has
none. What type of LAN would the school choose to take
advantage of commonly implemented wired technologies?
A. Token Ring B. 802.11n C. Ethernet D. WiMAX
27. A customer has a computer for a home business, but
wants to have another computer as a web server. What would
be the best solution for the customer to share the monitor,
mouse, and keyboard between the two computers?
A. multipurpose device B. access point
C. KVM switch D. network switch E. USB hub
28. What is the default TCP destination port number or
number combination that is used for SSH connections?
A. 20/21 B. 22 C. 23 D. 25 E. 80
29. A technician installed a network adapter in a computer
and wants to test network connectivity. The ping command
can receive responses from workstations on the same subnet
but not from remote workstations. What could be causing the
problem?
A. The NIC driver is out of date.
B. The default gateway is incorrect.
C. The operating system is not compatible with the remote
sites.
D. The TCP/IP protocol stack is not loaded.
30. Which product is recommended to remove the dust from
inside a computer?
A. compressed air B. household vacuum cleaner
C. damp cloth D. dry cloth
31. Which command should a computer technician use on a
PC to restore protected system files with known good
versions?
A. defrag B. chkdsk C. sfc/scannow
D. msconfig
32. The current IP configuration of a medium size company
with several subnets is done manually and is time-consuming.
Because of increased network growth, a technician needs a
simpler way for IP configuration of workstations. Which
service or protocol would simplify the workstation IP
configuration task?
A. ICMP B. DNS C. APIPA D. DHCP
33. What are the four layers in the TCP/IP reference model?
A. application, presentation, internet, network access
B. application, transport, internet, data link
C. application, transport, internet, network access
D. application, presentation, session, transport
E. physical, data link, internet, transport
34. A PC that running the Windows 7 operating system has
slowed down over a period of time and now takes a long time
to launch applications and open various documents. What can
be done to remedy the problem?
A. Dr. Watson B. System Restore
C. Disk Defragmenter D. Chkdsk
35. A computer is assigned an IP address of 169.254.33.16.
What can be said about the computer, based on the assigned
address?
A. it cannot communicate outside its own network.
B. it has a public IP address that has been translated to a
private IP address.
C. it can communicate on the local network as well as on the
Internet.
D. it can communicate with networks inside a particular
company with subnets.
36. A user complains about being unable to connect to the
wireless network. Which two actions should be part of
troubleshooting the wireless connection? (Choose two.)
A. Verify in the laptop software whether any wireless
networks are detected.
B. Verify that the laptop is plugged into an electrical outlet.
C. Reconfigure TCP/IP settings on the laptop.
D. Try moving the laptop to different places to see if a
signal can be detected.
E. Reinsert the laptop battery.
37. Which recommendation should be observed when
replacing existing memory?
A. The new memory should exceed the capacity of the hard
drive.
B. The new memory should operate at the same speed as the
hard drive.
C. The new memory should be as fast or faster than
existing memory.
D. The new memory should be as fast or faster as the cache
found in the processor.
38. A network specialist has been hired to install a network in
a company that assembles airplane engines. Because of the
nature of the business, the area is highly affected by
electromagnetic interference. Which type of network media
should be recommended so that the data communication will
not be affected by EMI?
A. coaxial B. STP C. fiber optic D. UTP
39. A company is expanding its business to other countries.
All branch offices must remain connected to corporate
headquarters at all times. Which network technology is
required to support this scenario?
A. LAN B. WLAN C. MAN D. WAN
40. Which step in the troubleshooting process is important to
help avoid repeating repair processes that were performed
previously?
A. implementation of the solution
B. documentation of the problem and its solution
C. preparation of a plan of action
D. identification of the problem
41. Which two connectors are DVI connectors? (Choose two.)
42. What are three main characteristics of a Windows 64-bit
operating system?
A. The 64-bit operating system memory management
system enhances program performance.
B. The 64-bit operating system can recognize more than
128 GB of RAM.
C. The 64-bit operating system has fewer registers to manage
applications.
D. The 64-bit operating system has additional security
features.
E. The 64-bit operating system has a built-in virtualization
mode.
F. The 64-bit operating system runs on a RISC chip
architecture.
43. What is an example of PC virtualization?
A. sharing video and music files in a homegroup network
B. running an instance of Windows Vista from inside a
Windows 7 OS
C. configuring a small network to allow an application to be
accessed by other PCs in the office
D. setting up a peer-to-peer network so that a laser printer can
be accessed by all workstations
44. A specific computer has an issue that could not be
resolved by the help desk technician. The on-site technician
finds that Windows updates have been disabled. The
technician re-enables the update service, configures the
computer for automatic updates, downloads and installs all
missing updates, ensures the computer boots successfully, and
verifies with the customer that the issue has been resolved.
Which step, if any, is next?
A. Document the findings, actions, and outcomes.
B. Establish a plan of action to resolve the problem and
implement the solution.
C. Verify full system functionality and, if applicable,
implement preventive measures. regularly monitor the contents of user hard drives to ensure
D. Test the theory to determine the cause. computer use policies are being followed.
E. No further action needed.
50. What is the distance limitation of a single data run for
45. A technician is designing a hardware preventive UTP cabling without adding networking devices?
maintenance plan for a company. Which strategy should be A. 33 ft (10 m) B. 100 ft (31 m) C. 330 ft (100 m)
included in the plan? D. 500 ft (154 m)
A. Omit performing maintenance operations on components
until the equipment malfunction.
B. Schedule and document routine maintenance tasks.
C. Avoid performing maintenance operations on plug and
play devices that are controlled by the operating system.
D. Only clean equipment that is requested by the customer.

46. A helpdesk technician takes a call, “Good morning, this is

the helpdesk. My name is Greg. How may I help you today?”
The frantic caller states, “My computer will not turn on and I
have a presentation in 15 minutes.” The technician responds,
“Now calm down and let us see what we can do.” The
technician then proceeds to lead the caller through the process
of checking power cables and power lights. Which
troubleshooting step is being used at this point?
A. Identify the problem.
B. Establish a plan of action to resolve the problem.
C. Implement a solution.
D. Verify full system functionality and, if applicable,
implement preventive measures.
E. Establish a theory of probable cause.

47. On a computer that will not boot, which two actions are
recommended in the troubleshooting process after verifying
the obvious issues such as power to the computer and display,
non-bootable media, and the BIOS boot order options?
(Choose two.)
A. Reinstall the operating system.
B. Remove unnecessary peripherals.
C. Replace computer components one at a time until the
problem is solved.
D. Reset the BIOS settings to factory default.
E. Use the Last Known Good Configuration.
F. Reinstall the user applications.

48. Which type of standard interface allows users to connect

and disconnect peripheral devices while the computer is
running without having to restart?
A. PATA B. SATA C. USB D. IDE

49. What is the most important reason for the company that
the preventive maintenance be done?
A. Preventive maintenance helps to protect the computer
equipment against future problems.
B. Preventive maintenance enables the IT manager to check
on the location and state of the computer assets.
C. Preventive maintenance provides an opportunity for junior
technicians to obtain more experience in a non-threatening or
problem.
D. Preventive maintenance allows the IT department to