A.

PAINS & GAINS –

PAINS ACTION GAINS

- Trouble viewing Find a Turf - All turfs on one
turf list platform
- Trouble viewing - Find availability &
turf details details instantly
- Coordinate with - Read reviews
turf offline
- No reviews
- Trouble viewing Select Preferred Slot - Find availability
slot availability instantly
- Coordinate with - Add to waitlist
turf offline - Next best option
- Time Consuming
- Not available
- All players not Make Payment - Player
prepaying confirmation
- Payment failed - Reduce
- Pre payment cancellations
- Payment
accountability
- Seamless payment
platform
- Book without
deposit
- Trouble viewing Manage Booking - View booking and
booking change instantly
- Nonrefundable - Find next best
deposit option
- Alternate slot not - Reduce
available cancellations
 B. OPPORTUNITY STATEMENTS - Opportunity statements reflect the pains and gains
identified for the product.

I. How might we make it easier to book turfs?

- Seamlessly view availability of slots online
- Visually appealing profile of turfs
- Collect payment/deposit to confirm booking
- Offers & rewards

II. How might we make payment process simpler?

- Split payment for booking
- Share booking via different platforms
- Pre payment
- Online payments
- Accountability of payments

III. How might we increase capacity utilization?

- Next best options to preferred slot
- Cross sell slots

IV. How might we streamline managing bookings?

- Automated scheduling platform
- Seamlessly track and update bookings
- Automated confirmation receipts
- Digital payment solution
- Manage database of users

V. How might we provide a better playing experience?

- Record game & player stats
- Time management