SERVICE SEQUENCE

WELCOMING GUESTS

Good morning SIR/MAAM

Good Evening SIR/MAAM

GUIDING AND SEATING A GUEST

CHECK COMFORT AND SEATING ARRANGEMENTS

CHECK THE GUESTS COMFORTS,

HI CHAIR FOR KIDS

BY, CHAITALI & SURIL UDESHI

 SERVING WATER

(right side, regular, packaged, cold, room temperature)

CAPTAIN INTRODUCTION BEFORE PRESENTING THE MENU

LET THE GUEST KNOW ABOUT THE SEASONS SPECIAL MENU TENT
CARD MENU ON THE TABLE

MENU PRESENTATION

BY, CHAITALI & SURIL UDESHI

 RETURN AFTER 5 MINUTES
ASSIST GUEST
ORDER TAKING

SUGGESTIVE SELLING

SUGGESTIVE SELLING IS
SUGGESTING GUESTS WITH SUCH
ITEMS WHICH INCREASES THE
SATISFACTION INDEX OF THE
GUESTS AND ALSO INCREASES THE
APC!
LAY CONDIMENTS

CUTLERY CROCKERY LAY OUT

BY, CHAITALI & SURIL UDESHI

 REMOVE OR ADD COVERS
(plate to platter from left side, pre platted from right side, do not pick goblet with bowls, do not lift
plate with thumb gripping on the plate, do not pick cutlery from the handle, don’t touch any part
which is gonna put into guests mouth)

REPEAT ORDERS

RESERVICE

REHEAT (IF LARGE QUANTITY)

REFILL WATER

QUALITY/QUANTITY/PRESENTATION CHECK

CHECK FOR STANDARD GARNISH,

COLOUR, FOREIGN MATERIAL, SMELL,
CONDIMENTS, PORTIONING, CUTLERY,
AS PER GUESTS REQUIREMENTS

BY, CHAITALI & SURIL UDESHI

 SERVICE AND PRESENTING FOOD

AS PER SILVER SERVICE AND

SPECIFIED STANDARDS. Check
tht food doesn’t get cold
on the side section. Lay
condiments for next service

CHECK SATISFACTION / IN BETWEEN FEEDBACKS

IF THE SERVICE IS AT PERFECT

PACE, PREFERENCES OF SPICES, IF
ANYTHING IS PENDING

Presenting finger bowl or magic napkins

OFFER DESSERTS

WHEN GUESTS ORDERS

DESSERTS/SWEET, THEY GET
SATISFIEd AND APC INCREASES

BY, CHAITALI & SURIL UDESHI

 Presenting mouth fresheners

CLEARING AND CRUMBING

PRESENTING THE BILL

MAKE SURE THAT GUESTS HAVE

COMPLETED THE MEAL BEFORE
PRESENTING THE BILL.
CHECK THE BILL DETAILS BEFORE
PRESENTING.
EXCUSE YOURSELF BEFORE PRESENTING
AFTER COLLECTING THE MONEY THANK
GUEST.

THANK THE GUEST AND BID GOOD BYE.

THANK THE GUEST FOR VISITING

AND WISH THEM
BY, CHAITALI & SURIL UDESHI
 GOOD DAY SIR/MAAM
GOOD NIGHT SIR/MAAM
Do come again

BY, CHAITALI & SURIL UDESHI