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Course Outline
By the end of this course you will be able to:
• Learn about Emotional Intelligence
• Difference between EQ and IQ
• The Importance of developing Emotional Intelligence
• The 5 Core Skills of EI
• Discover your own EI strengths and your areas for improvement
• The Link between EI and leadership qualities
• Strategies to improve your own EI level
• Distinguish between high vs low emotional intelligence behaviors
• Formulate your own personal development plan

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Emotional Intelligence is your ability to read and respond to
emotions in yourself and in other people.

• On a personal level, a person demonstrating EI is aware of what

he or she is feeling and is able to respond to that effectively to
produce the behavior that he / she wants.

• On a social level, it’s about picking up what other people are

feeling, what they are trying to communicate, what they are
experiencing and being able to use that information to improve
the quality of your relationships and make them more effective.

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 Emotional Intelligence – Historical
Background
• It all started in 1983 when Howard Gardner’s found that traditional types
of intelligence, such as IQ, fail to fully explain cognitive ability. He
introduced the idea of multiple intelligences which included
both interpersonal intelligence (the capacity to understand the
intentions, motivations and desires of other people) and intrapersonal
intelligence (the capacity to understand oneself, to appreciate one's
feelings, fears and motivations).

• A few other scientific researches on emotional intelligence followed

however, EI was first introduced to the public by Daniel Goleman in his
1995 book “Emotional Intelligence”.

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 Emotional Intelligence (EQ) vs. Cognitive
Intelligence (IQ)

• Emotional intelligence (EQ) is the ability to • IQ measures cognitive intelligence, the pace
understand and manage your own emotions, through which you assimilate information
and those of the people around you.
• IQ is fixed. People have the same IQ at age
• Is a flexible skill that you can improve or 15 and at age 50
change with practice

 IQ and EQ are not related in any way. You can be high in both, low in both,
high in one and low in the other.
 IQ only explains about 20% of how people do in life, it has been proven not
to be a sufficient measure for success

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90% of high performers have high EQ
Only 20% of low performers have high EQ

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EQ accounts for

58%
…... %
of your job performance
level

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EI and the Brain

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 Why develop your EI?

+
Mind Heart
Leadership
Enhance the ability to Yourself
influence and engage teams • Less Stress
Emotional • Better Health
Intelligence • Success
• Work-life balance

Organization Family
High EQ employees will result in Team Understand each
high performing & successful More synergy & other & live happily
organization efficiency
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Why develop your EI?

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 The 5 Core skills of Emotional Intelligence
Personal competence is made up of your self-awareness and self-
management skills, which focus more on you individually than on your
interactions with other people. Personal competence is your ability to stay
aware of your emotions and manage your behavior and tendencies.

1. Self-Awareness is your ability to accurately perceive your emotions and

stay aware of them as they happen.
Self-Management

2. Self-Regulation is your ability to control strong emotions by not acting

on raw feelings in an impulsive or destructive manner.

2. Self-Motivation is your ability to pursue your goals with energy and

persistence, positively directing your behavior towards achieving them.

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The 5 Core skills of Emotional Intelligence
Social competence is made up of your social awareness and relationship
management skills; social competence is your ability to understand other
people’s moods, behavior, and motives in order to improve the quality of
your relationships.

3. Social-Awareness (empathy) is your ability to accurately pick up on

emotions in other people and understand what is really going on.

4. Relationship Management (Social skills) is your ability to use

awareness of your emotions and the others’ emotions to manage
interactions successfully.

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EI Self Assessment
• EI Self Assessment questionnaire

• Understanding results

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EI Leadership Competencies

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1 Understanding Self Awareness – Knowing one’s
internal states, preferences, resources, and
intuitions. It includes:

– Emotional Awareness: Recognizing one’s emotions and

their effects
– Accurate Self Assessment: Knowing one’s strengths and
limits
– Self Confidence: A strong sense of one’s self-worth and
capabilities

 Exercise

5 EI Core18Skills
1 Developing Self Awareness

 Develop the ability to label, recognize, and understand your own

emotions and what is causing them.
 Keep a journal where you take a few minutes everyday to write down
your thoughts
 Ask for objective feedback through self assessments or those around
you
 Tune in to your feelings and do not avoid our negative emotions such as
anxiety, fear and sadness.
 When you experience anger or another strong emotions, slow down and
examine why this specific situation triggered you.
 Recognize your emotional states and how they affect your thoughts,
behaviors, and decisions.

 List the action plans you will do to increase your self awareness level

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2 Understanding Self Regulation – Managing one’s internal
states, impulses and resources. It is our ability to control strong
emotions by not acting on raw feelings in an impulsive or destructive
manner. It includes:

– Self Control: Keeping disruptive emotions and impulses in

check
– Trustworthiness: Maintaining standards of honesty and
integrity
– Conscientiousness: Taking responsibility for personal
performance
– Adaptability: Flexibility in handling change
– Innovation: Being comfortable with novel ideas, approaches
and new information

 Exercise

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2 Developing Self Regulation

 Practice stress relieving strategies to help you remain calm

 Sit with your unpleasant feelings and give yourself the time and
space to consider various solutions to a particular situation or
problem.
 Express your emotions appropriately and constructively
 Choose one disruptive or reactive behavior and consciously
replace it with another empowering response and keep repeating
it until your brain develops neural pathways to reinforce this new
behaviors
 Do not make decisions when you are reacting solely from an
emotionally charged state because they will lead to poor
outcomes.

 List the action plans you will do to increase your self regulation
level

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3 Understanding Self Motivation – Emotional tendencies that
guide or facilitate reaching goals. It’s about activating the passion
and propensity to pursue goals with energy and persistence. It
consists of:

– Achievement Drive: Striving to improve or meet a standard

of excellence
– Commitment: Aligning with the goals of the group or
organization
– Initiative: Readiness to act upon opportunities
– Optimism: Persistence in pursuing goals despite obstacles
and setbacks

 Exercise

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3 Developing Self Motivation

 Stay focused on your goals and remind yourself why you want to
reach them
 Monitor your actions and behavior and don’t allow negative emotions
and self sabotage habits to derail you from your path to success
 Improve your time management skills as it’s critical for pursuing and
achieving your goals.
 Be optimistic and learn from your mistakes to overcome setbacks
 Do not make unreasonable demands on yourself.
 Learn to be assertive rather than just saying, ‘Yes’ to the demands of
others.

 List the action plans you will do to increase your self motivation level

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4 Understanding Empathy – Awareness of others’ feelings,
needs and concerns. It consists of:

– Understanding others: Sensing others’ feelings and

perspectives, and taking an active interest in their concerns
– Developing others: Sensing others’ developmental needs
and bolstering their abilities
– Service orientation: Anticipating, recognizing and meeting
customers’ needs
– Leveraging diversity: Cultivating opportunities through
different kinds of people
– Political awareness: Reading a group’s emotional currents
and power relationships

 Exercise

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4 Developing Empathy

 Learn to listen effectively to both the verbal and non-verbal

messages of others, including body movements, gestures and
physical signs of emotion.
 Practice putting yourself in other people’s shoes
 Use questions to find out more about other people and what they
are feeling, and feedback them back to clarify that you have
correctly understood their feelings.
 Acknowledge and respect the feelings of others even if you
disagree then respond to them constructively
 Avoid making comments or statements that are judgmental,
belittling, rejecting or undermining.

 List the action plans you will do to increase your empathy level
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5 Understanding Social Skills – Adeptness at inducing
desirable responses in others. It consists of:

– Influence: Wielding effective tactics for persuasion

– Communication: Listening openly and sending convincing
messages
– Conflict management: Negotiating and resolving
disagreements
– Leadership: Inspiring and guiding individuals and groups
– Change catalysts: Initiating or managing change
– Building bonds: Nurturing instrumental relationships
– Collaboration and cooperation: Working with others
towards shared goals
– Team capabilities: Creating group synergy in pursuing
collective goals

 Exercise

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5 Developing Social Skills

 Communicate in a clear, concise, and courteous manner

 Become more easy to talk to, a better listener
 Be more open and trustworthy to others
 Learn how to resolve conflicts more effectively
 Learn how to praise others

 List the action plans you will do to increase your empathy level

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 1 2

5 3

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 Fundamental rules to improve your EI
 Get enough high quality sleep to get rid of the toxic protein that builds up
in your brain as a by product of normal neural activity. Otherwise, they
remain in your brain and make you feel cranky, increase the stress
hormone cortisol and reduce your ability for self control.
 Sleep at least 7 to 9 hours every night
 Don’t take anything that helps you sleep such as drinks, medications
etc.
 Limit your caffeine intake
 Do not look at your computer or iPad or phone screens before going
to sleep

 Get your stress under control

 Stress has a massive impact on emotional self control
 When stress is excessive or prolonged, it causes degeneration in the
areas responsible for self control

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 My Personal Development Plan

 Exercise

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Building Self-Esteem &
Self-Confidence

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By the end of this session you will be able to..

• Understand the value of having a high self-

esteem, self-confidence and a positive personal
brand
• Become aware of your own strengths and
challenges in these areas
• Know how you can boost your self-esteem,
confidence and personal brand
• Craft your own development plan to improve on
those areas
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Course Outline
• Building your Self Esteem & Self Confidence
– What is meant by self-esteem?
– Self Esteem vs Self confidence
– High vs Low Self Confidence behaviors
– Importance of a high self-confidence and esteem
– Self assessment
– How to boost your self-confidence and esteem
– My Development Plan

• Building your Personal Brand

– What is a brand?
– What is meant by a Personal Brand?
– Why establish a positive Personal Brand?
– How to enhance your Personal Brand
– My Development Plan

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 What is Self-esteem?
• Self esteem refers to a positive overall evaluation of
oneself, a feeling that one is competent to cope with
life’s challenges and worthy of happiness

• It is our cognitive and emotional appraisal of our own

worth. It affects the way we think, feel, and act, and
determines our relation to ourselves, to others, and to
the world.

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Self concept is what we think about ourselves
Self esteem is what we feel about ourselves
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 Factors influencing Self-esteem level
LOW SELF ESTEEM

• Being harshly criticized or ridiculed

• Being beaten, yelled at or ignored
• Being expected to be perfect
• Experiencing failures

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 Factors influencing Self-esteem level
HIGH SELF ESTEEM

• Being praised
• Being listened to
• Being spoken to respectfully
• Experiencing success

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 Self Confidence
• "Confidence" comes from the Latin fidere, "to trust." To be self-
confident is to trust in oneself, and in one’s ability or to engage
successfully or at least adequately with the world.

• A self-confident person is ready to rise to new challenges, seize

opportunities, deal with difficult situations, and take responsibility if
and when things go wrong.

• Just as self-confidence leads to successful experience, so

successful experience leads to self-confidence. Although any
successful experience contributes to our overall confidence, it is, of
course, possible to be highly confident in one area, such as cooking
or dancing, but very insecure in another, such as mathematics
or public speaking.

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 High self esteem and confidence behaviors
• Believes in a set of values and principles and is able to defend or
assert yourself in the face of opposition to them.

• Individuals with positive self-esteem do not have difficulty

modifying any belief that turned to be disempowering.

• When making choices, they trust your own judgment, and not feel
guilty about choices if someone does not agree.

• Not living in the past or future

• Believes in their capacity to solve problems, adjust to failures, and

ask for assistance.
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 High self esteem and confidence behaviors

• Enjoys many activities and hobbies.

• Believes that he or she is valuable, and that others will
enjoy spending time with them.
• Resists manipulation by others.
• Being sensitive to the feelings and needs of others;
accept and abide by social norms.
• Considering yourself self-worthy and equal to others,
regardless of differences in finance and personal
success.

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 Low self esteem and confidence behaviors
• Heavy self criticism, dissatisfied with self. Exaggerating the
magnitude of mistakes or behaviors and not able to reach self
forgiveness.
• Hypersensitivity to criticism leading to feeling attacked and not
being open to constructive criticism.
• Chronic indecision due to fear of making mistakes.
• Excessive will to please out of fear of displeasing someone.
• Perfectionism, which leads to constant frustration or
underachievement when perceived perfection is not achieved.
• Hostility or irritability—easily angered even over minor things.
• Feelings of insignificance.
• General negativity about life and often an inability to enjoy
life.
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 Importance of high self-esteem and
confidence

• Self esteem can be the difference between success and failure

• Esteem can affect your thinking, causing your outlook to be
positive or negative
• Esteem affects your confidence
• It affects your self image
• If you do not value yourself how will you be able to value others?
• Self esteem enables you to have the right attitude to succeed at
work
• It affects your happiness

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 Self Assessment
• Exercise

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 Boosting your Self-esteem
• Be mindful of your negative self-talk and replace it with positivity
• Understand the origins of the negative messages we tell ourselves. Whose
voices are we internalizing? Not necessarily true.
• Practice self acceptance and stop comparing yourself to others
• Identify your unique gifts and capitalize on them.
• Take good care of yourself (exercise, nutrition, sufficient sleep etc.)
• Volunteer to help someone else, it makes you less focused on your own
issues.
• Bounce back from setbacks, hold onto hope and optimism
• Forgive anyone you need to forgive including yourself,
otherwise, shame will remain.
• Recognize your inner worth, love your imperfect self. You are not your
circumstances.

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 Boosting and restoring your Self-Confidence
• Acquire the knowledge and develop the skills to handle the situation well.
• Be optimistic, visualize success and trust in your abilities
• To restore your self confidence:

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 My Development Plan
• Exercise

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 What is a brand?
Unique design, sign, symbol, words, or a combination of
these, employed in creating an image that identifies a
product and differentiates it from its competitors.

Over time, this image becomes associated with a level of

credibility, quality, and satisfaction in the consumer's mind.

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 What is a personal brand?
• Personal branding is the practice of people
marketing themselves and their careers
as brands.
• Personal brands allow individuals to differentiate
themselves by consistently articulating and
leveraging their unique value proposition.
• If you’re not branding yourself, you can be
assured that others are doing it for you.

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 ‫أغسطس ‪2017‬‬
‫كرم المركز الدولى لحقوق اإلنسان‪ ،‬المطرب الشعبي‪ ،‬شعبان‬
‫عبد الرحيم‪ ،‬ومنحه لقب سفير النوايا الحسنة‪ ،‬بحضور‬
‫أعضاء المركز‪.‬‬
‫وقال شعبان إنه فوجئ بتكريمه‪ ،‬مشيرً ا إلى أنه في قمة فرحته‬
‫بمنحه لقب سفير النوايا الحسنة‪.‬‬
‫وأكد رئيس المركز الدولي لحقوق اإلنسان‪ ،‬أن تكريم شعبان‬
‫يأتى تقديرا للجهود المبذولة االستثنائية من قبله والتي تصب‬
‫في نجاح مسيرة العمل العام في الوطن‪.‬‬
 Why establish a Positive Personal
Brand?
• It will help you to position yourself as unique and one-of-
a-kind.
• Better job opportunities – your strong personal brand
improves your visibility as well as your credibility.
• Helps you identify and build on your strengths.
• It makes you committed to your Personal Development
and will help you to stick to your growth plan.

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 How to build your personal brand

1. Deepen your self-awareness. Identify your signature strengths, passions,

and values. Knowing and living your values not only helps to shape your
brand, but also leads to self-empowerment.

2. Be specific about your goals and objectives. What roles do you aspire
to take?

3. Conduct research. What skills and attitudes do the people who have
made it to where you want to be have? How are they conducting their
personal branding efforts? What can you learn from what others are doing?

4. Determine your brand attributes. What adjectives do you want people to

associate with you and why? What do you want to be known for?

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 How to build your personal brand
5. Assess your current skills and people’s impressions. Ask trusted peers
and advisors how they perceive your brand. How large is the gap between
the current you and the person you want others to perceive you to be? What
needs to change and why?

6. Build the skills required. This is important to bring you closer to your
goals.

7. Get clear on your unique value proposition and communicate it with

people to let them know what you have to offer. Who are the key
stakeholders, customers, partners, and other key influencers in your
organization who can impact your advancement? Don’t wait for them to
come to you; be proactive. Get under their radar by getting involved in areas
in which these key players are working. Develop a relationship with them,
and show them your brand in action.

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 How to build your personal brand
8. Prove your value. Be dependable and deliver on your promises. This is
critical for your credibility if you want to gain people’s trust and support.

9. Proactively manage your brand. Manage all aspects of your brand and
make sure they are aligned together and continue to reinforce your
attributes. Deliver a consistent message throughout all of your social media
channels. Project your thought leadership, strengths, and accomplishments
through social media to help strengthen your brand and differentiate your
offerings. Offline, your brand is revealed through many different situations,
including meetings, phone calls, emails, presentations, and conversations.
The key is to be intentional and consistent about what you’re
communicating.

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 Personal Development Plan
• Exercises

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DISC Behavioral Styles for understanding
self and others

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