FREQUENTLY ASKED QUESTIONS

1. What is Piped Natural Gas (PNG)?

 PNG is mainly methane CH4 with a small percentage of other higher hydrocarbons. The ratio
of carbon to hydrogen is least in methane and hence it burns almost completely making it
the cleanest fuel. It is procured from the oil / gas wells and transported through a network
of pipelines across the country.

2. Is there any storage space required for gas inside the society premise/ near the house?
 No. there isn’t any storage space required; the Gas is transmitted via the Pipeline laid by
MNGL.

3. What is the minimum penetration requirement for MNGL?

 Min. 50% of the members needs to subscribe for the PNG connection.

4. What are the installation charges for each member?

 You need to pay an amount of Rs.6000/- to avail this facility. The break-up is as under:-
Interest free refundable security deposit of Rs.5000/- towards PNG Connection Interest free
refundable security deposit of Rs.500/- towards consumption of gas & Rs.500/- towards
Application fee (Non-refundable)

5. Who owns and is responsible for laying the pipelines fir PNG Supply?
 The Pipeline up to consumer’s kitchen is laid, owned and is the responsibility of MNGL. In
case of damage to the equipment installed at customer’s premises by the customer,
applicable charges shall be recovered before replacement/rectification from the customer
only. Underground low pressure pipes (poly ethylene) are laid till the building, and from the
bottom of the building to individual residence GI pipes are used for piping.
Note: digging, pipe laying and resurfacing of the trench inside the society is MNGL’s
responsibility.

6. What is the Billing Cycle?

 Billing Cycle is bi-monthly.

7. How is the bill Generated?

 Bills are generated on the actual usage of the gas. The meter reader (MNGL authorized
agency’s person) carrying a valid ID card would come to your home once in 2 months or The
consumer can also call up the customer care (020-65107600) and communicate the meter
reading or In absence of the actual meter reading, average/assessed bills will be generated.

8. What are the various Bill Payment modes?

 A drop box will be installed in the Society Premises. Cheques can be dropped in the box for
PNG bill payment. Other payment options such as ECS, Drop boxes at Banks, Cash payments
are under development.
9. What is the cost of Natural Gas?
 Rs.22/- per SCM

10. Are there any Non-Usage charges?

 Yes. Rs.25/- per month. Or Rs.50/- per billing cycle.

11. If currently a resident choose not to opt for PNG connection, how can they avail
connection later?
 The consumer who opts later for the PNG connection will have to pay extra “Online Charges
“which are currently fixed at Rs.500 (i.e. in addition to Rs.6000/-).

12. Are there any different instruments/ accessories that residents will have to purchase as
the Gas supplied is Natural Gas not LPG?
 The conventional appliance can be adapted to the PNG network by changing the “Nozzles”
only. These are provided by MNGL at no extra cost.

13. Can the residents keep the LPG as a back-ups?

 Individuals are requested to mention the LPG Connections details in the application form for
PNG. This is a mandatory requirement as per the notification of Ministry of Petroleum and
Natural Gas (MOPNG) and the resident will have to surrender / put the cylinders in Safe
Custody within two months of obtaining PNG connection.

14. What if there’s a breakdown in the network due to govt. road repair work?
 In case of breakdown, the same has to be communicated to the Emergency Team who will
address the issue promptly. This team is functional 24 x 7. There’s regular patrolling done to
avoid any kind of accidents due to leakages.

15. Is the supply of PNG regular?

 Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line
supply system that consists of safety valves and regulators that regulate the pressure.

16. Is PNG safe?

 a) Flammable limit of Natural Gas (NG) is 5-15% with air whereas for LPG it is 2 to 10% with
air. b) Natural Gas is lighter than air. Therefore, in case of a leak, it just rises & disperses into
air given adequate ventilation. c) Auto Ignition Temperature of NG is 542˚C

17. How PNG is economical than LPG?

 a) PNG is cheaper than subsidized LPG around 5%. b) You pay only for the actual PNG
consumed. c) No shortage, No pilferage & No Wastage.