Kaitlyn Mullally

8 Tecumseh St., St. Catharines, ON, L2M 2M4

905-964-8943
kaitlyn.mullally1@gmail.com

HIGHLIGHTS

• Sufficient experience with Microsoft Word & Microsoft Excel

• Statistical analysis knowledge with SPSS
• Nine years of excellent customer service experience
• Proficient in working independently and as part of a team
• Skilled in planning, organizing, and managing daily work load

EDUCATION & CERTIFICATIONS

Bachelor of Arts with Major in Psychology September 2014 - June 2019

Brock University, St. Catharines, ON
• Computer Data Analysis
• Counselling & Psychotherapy
• Research Methods
• Social Psychology

G Class Ontario Driver’s License November 2017

EMPLOYMENT EXPERIENCE

Customer Service Representative October 2017 - August 2018

U-Haul, Niagara Falls, ON
• Consistently and positively responded to customer inquiries and requests
• Successfully executed inspections on equipment

Front Desk Attendant July 2017 - October 2017

KOA Campground, Niagara Falls, ON
• Answered telephones and completed online reservations for guests
• Displayed written & verbal communication skills in responding to customer inquiries
Personal Support Worker for Autistic Child June 2015 - August 2015
Niagara Falls, ON
• Practiced active listening and one-on-one coaching

Landscaper April 2015 - June 2015

Niagara Falls, ON
• Completed physically demanding tasks under time constraints
• Worked independently and as part of a team

VOLUNTEER EXPERIENCE

Youth & Young Adults Leader June 2014 - Present

The Storefront, Niagara Community Church, Niagara Falls, ON

Community Outreach Worker April 2014 - June 2014

Youth With A Mission (YWAM), Mumbai, India

Community Outreach Worker March 2013

The Dream Center, Los Angeles, CA

Food Bank Volunteer January 2012

Community Care, St. Catharines, ON

REFERENCES

Available upon request