Kania Citra Agustiara

My curriculum Vitae

EXPERIENCE EDUCATION

Guest relation Officer & Senior High School

SMA Yuppentek 1 Tangerang 2008 to 2011
Reservation Agent
PT. Karawang City Development
Junior High School
December 2017 to Present
SMP N 87 Jakarta 2005 to 2008
• Welcoming Guest in a friendly and professional way
• Addressing & escalating customer complaints
• Providing Information About Facilities, program & other SKILLS
services
• Process reservation by mail, telephone, or central Computer Knowledge
reservation  Microsoft Office 

• Created & maintance Reservation recordby date of arrival  Computer Literate 
 • Prepared letter of Confirmation  Social Media Literate 
 • Created & maintance Reservation recordby date of arrival  Internet Literate 
• Understand the hotel’s policy on guaranteed reservation
Professional
 Sales Management 
Smartfren Gadget Specialist &  Administration 
Smartfren Gadget Leader  Communication 
PT. Smartfren Telcom Tbk  Negotiation 
December 2015 to July 2017
• Manage & monitor area AVA & productivity of SGS INTERESTS
• Lead & responsible to manage 15 SGS productivity,
knowledge & compliance Music
• Responsible for area quality outlet & customer  music pop
• Daily monitoring on supervised SGS  accoustic
activation/productivity
• Comply with operational standard procedures &Report all
daily monitoring productivity

Assistance/Admin Legal (HRD

Division)
PT. Wellcomm Ritelindo Pratama
May 2015 to August 2015
• Orienting new employee
• Monitors unemployment claims by reviewing
documentation
• Maintains human resources record by recording new hire,
transfers, terminations, etc
•Send out offer letters and contract (branch office) for
employee

Customer Service Specialist

PT.GSI ( Samsung Service Centre)
August 2013 to November 2014
• Resolve customer complaint ( face to face )
• Suggest information about products and service
• Selecting & explain the best solution to solve the problem
• Input data customer in system
• Receive payments by cash, credit card, or debet
• Issue receipt, refund, credits, or change due to customer