FM PW PDF

FIRST-TIME MANAGER
Essential Skills from
e
up E
at
t d PL
lic
M
SA
no
do
Getting Started
Take a few minutes to record some real-world situations you will be addressing in the session today.
• If you are a manager, think about different members of your team as you respond to the
items below.
• If you are not yet a manager, think of what you might address with a coworker.
1. Goal Setting Conversation: Record a new 3. Redirecting Conversation: Record someone’s

goal you want to get one of your people behavior or action that you feel isn’t on track
started on. with the goal.
e
up E
at
t d PL
lic
M
SA
2. Praising Conversation: Record a behavior 4. Wrapping Up Conversation: Record a goal,

or action you observed from that person or project, or milestone that someone has
someone else that is worthy of recognition. recently completed.
no
do
© 2016 The Ken Blanchard Companies. All rights reserved. Do not duplicate • Item # 18663 • V020116 3
Life as a Manager
When individual contributors become managers, they face some jarring and important
differences in their work life.
Different Focus
• What goals do managers focus on?
e
up E
at
Different Relationships t d PL
• How might your work relationships change when you are promoted?
lic
M
Different Impact
• What broader and deeper impact do managers have?
SA
no
do
4 © 2016 The Ken Blanchard Companies. All rights reserved. Do not duplicate • Item # 18663 • V020116
Your Transition
1. What are, or were, your greatest concerns about becoming a manager for the first time?
2. What were the surprises you encountered when you made the transition into management? If
you aren’t currently managing others, what do you think will be an adjustment when you first
e
have direct reports?
up E
at
t d PL
lic
3. What do you know now that you wish you’d known then?
M
SA
no
When moving from individual contributor to manager,

a new mind-set and skill set are required.
do
The Promotion
• What did you see that indicates changes in Gabriella’s focus, relationships, and impact?
• What are some ideas to help transition to the mind-set of a manager?
e
up E
at
t d PL
lic
M
SA
no
do
The Four Core Conversations
Goal
Setting Performance planning
e
Praising Redirecting Day-to-day coaching
up E
at
t d PL
lic
Wrapping Reviewing and evaluating
Up
M
SA
no
To succeed sooner,
managers must be both
results oriented and people oriented.
do
—Ken Blanchard
The Four Essential Skills
These skills are useful in every conversation and are essential to the Four Core Conversations.
Listen to Learn
Set aside distractions and concentrate on understanding all that is
being expressed.
• Be present
• Focus on what the other person is saying
• Respond so others feel heard and valued
e
up E
Inquire for Insight
at
Ask questions that draw out insights and ideas from the other person.
t d PL
• Ask open-ended questions
lic
• Focus on moving forward, not on the past
• Use “what” and “how” rather than “why”

M
Tell Your Truth
Share relevant information.
SA
• Be brave, honest, and respectful
• Be open to other perspectives
• Avoid blame or judgment as you focus on forward movement

no
Express Confidence
Build self-assurance and enthusiasm.
• Highlight relevant qualities or skills
• Cite previous successes

do
• Offer support as needed
Your Praising Conversation
• Immediate and incremental

Praising • Specific about the behavior
• Reflection encouraged
e
up E
at
t d PL
lic
M
Record feedback from your partner to make it better:
SA
no
do
12–15
Praising Conversations Guide
What is the goal?
Identify the positive behaviors as
specifically as possible. Consider:
Before
Plan
• What is the purpose of this

conversation?
• What is my intent?
• What do I know about the person?
Greet the person and set a positive
e
tone
up E
at
Connect
Communicate the praising in as much

detail as possible
t d PL
lic
Discuss how the behavior is helping
M
Focus and Discuss
to achieve the goal

During
Encourage the person to reflect on

the accomplishment
SA
Express confidence and encourage

continued good work
Review
no
Learn from the conversation

do
• How useful was this conversation?

• What did I learn that can be used
Reflect
After
moving forward?
• What do I think this person will say
about this conversation at dinner
tonight?

FM PW PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

FM PW PDF

Uploaded by

Copyright:

Available Formats

FIRST-TIME MANAGER

Essential Skills from

1. Goal Setting Conversation: Record a new 3. Redirecting Conversation: Record someone’s

2. Praising Conversation: Record a behavior 4. Wrapping Up Conversation: Record a goal,

When moving from individual contributor to manager,

• What are some ideas to help transition to the mind-set of a manager?

• Focus on what the other person is saying

• Respond so others feel heard and valued

• Use “what” and “how” rather than “why”

• Be brave, honest, and respectful

• Be open to other perspectives

• Avoid blame or judgment as you focus on forward movement

• Cite previous successes

• Offer support as needed

• Immediate and incremental

• What is the purpose of this

Greet the person and set a positive

Communicate the praising in as much

to achieve the goal

Encourage the person to reflect on

Express confidence and encourage

Learn from the conversation

• How useful was this conversation?

You might also like