Professional Documents
Culture Documents
defines how job tasks are formally divided, grouped, and coordinated
1. Works specialization
the degree to which activities in the organization are subdivided into separate jobs.
means the worker that have a higher skill in one work will specialized on that work fields.
For example, the worker that have a higher skill on product designing, they will be specialized on production
fields work
creates efficiency and productivity
but can also result in boredom, fatigue, stress, low productivity, poor quality, increased absenteeism, and high
turnover
2. Departmentalization
Departmentalization is the basis by which jobs are grouped together.
Organizations may be departmentalized by function, product, geography, process, or customer.
3. Chain Of command
an unbroken line of authority that extends from the top of the organization to the lowest level and clarifies
who reports to whom.
The concept of chain of command is related to the concepts of authority and unity-of-command.
Authority refers to the right of a manager to give orders and expect them to be obeyed.
The unity-of-command principle states that a person should have only one supervisor to whom he or she is
directly responsible.
4. Span of Control
Span of control refers to the number of employees that can be directed by one manager.
Span of control refers to the number of employees that can be directed by one manager
5. Centralization and Decentralization
Centralization is the degree to which decision making is concentrated at a single point in the organization.
In a centralized organization, top management makes the key decisions with little or no input from lower-
level personnel.
In contrast, decentralized organizations allow lower-level personnel or provide input or actually make
decisions.
The recent trend has been towards decentralization.
6. Formalization
Formalization refers to the degree to which jobs within the organization are standardized.
If a job is highly formalized, individual employees have a minimum amount of discretion over what is to be
done, when it is to be done, or how it is to be done.
The degree of formalization can vary widely between organizations and within organizations.
Low formalization can be identified by loking for the job behaviors which is relatively non-programmed, and
employees have a great deal of freedom to exercise discretion in their work.
7. Boundary Spanning
Boundary spanning occurs when individuals form relationships with people outside their formally assigned
groups.
For examples, a Human Resources Executive who frequently engages with the InformationTechnology (IT)
group is engaged in boundary spanning, as is a member of an R&D team who implements ideas from a
production team.
Positive results are especially strong in organizations that encourage extensive internal communication; in
other words, external boundary spanning is most effective when it is followed up with internal boundary
spanning.