Republic of the Philippines

City of Taguig
Academic Centre University Parkway Drive, Bonifacio Global City Taguig

The Effectiveness of Tour Guiding Course in Enhancing the

Competency in Communication Skills of Grade 12
Tourism Operation Students in STI Global City

A Research Paper Presented to the Faculty of Senior High School Department

in Partial Fulfilment of the Requirement for the Strand Tourism Operation

Researchers:

Mary Ashley Yvon N. Calapini

Joana Jane M. Cariño

Rae Mikaela C. Jante

Princess Ann C. Junio

Kai S. Miyamoto

Edralyn Luzvimind M. Pascua

Jelly P. Salonga

Rachel Anne Joy M. Seguin

Erwin Romel H. Tuazon

April 2019
 Abstract

Title: THE EFFECTIVENESS OF TOUR GUIDING COURSE IN ENHANCING THE

COMPETENCY IN COMMUNICATION SKILLS OF GRADE 12 TOURISM
OPERATION STUDENTS IN STI GLOBAL CITY
Researchers: Group II, Tourism Operation Students SHS

Senior High School Principal: Engr. Renia R. Matira

Year: 2018-2019

This research aimed to determine the effectiveness of Tour Guiding course in

enhancing the competency in communication skills of grade 12 Tourism Operation in

STI Global city. The purpose of this study is to investigate the effect of the non-verbal,

interpersonal, intrapersonal communication skills. This study is implemented by the

researchers to help and navigate the skills of every students.

This type of study cab give a big impact of and a big life changing to the students

most especially for those who has a low self esteem, it also can boost their level of

self-comfidence and to improve their communication skill and also to be more well

socialized person.
 Acknowledgement

First and foremost, praises and thanks to the God, the Almighty, for His showers

of blessings throughout my research work to complete the research successfully.

We, the researchers, would like to express our deep and sincere gratitude to

our research adviser, Mr. Peter Jun Jun D. Buenaflor, for giving us the opportunity

to do research and providing invaluable guidance throughout this research. To Mr.

Mark Frederick Salonga and Mr. Anthony E. Ramirez, their dynamism, vision,

sincerity and motivation have deeply inspired us the researchers. The both of them

has taught us the methodology to carry out the research and to present the research

works as clearly as possible. It was a great privilege and honor to work and study

under their guidance. We are extremely grateful for what they had offered to us. We,

the researchers would also like to thank them for their friendship, empathy, and great

sense of humor. We are extending our heartfelt thanks to them because of their non-

stop guide and also to their patience in just finishing this research paper.

Our group is extremely grateful to our parents for their love, prayers, caring and

sacrifices for educating and preparing us for our future. We are very much thankful

to our professors for showing their love, understanding, and continuing support to

complete this research work.

We are extending our thankfulness to the management of STI College Global

City for having a research study to be experienced by us, the researchers of this

study. It was a great honor to experience to be researchers.

 TABLE OF CONTENTS
ABSTRACT…………………………………………………………………i
ACKNOWLEDGEMENTS…………………………………………………ii
TABLE OF CONTENTS…………………………………………………...iii
LIST OF TABLE…………………………………………………………….iv
LISTOF FIGURES………………………………………………………….iv
Introduction……………………………………………….…………………1
Statement of the Problem………………………………...……………….4
Conceptual Framework…………………………………………………….6
Hypothesis…………………………………………………………………..8
Foreign Sources………………………………………….…………………8
Local Sources………………………….…………………….……………..14
Research Method……………………………………………..……………17
Research Instrument……………………………………..………………..19
Results and Discussion………………..…………………………………..20
Summary of Tables………………..……………………...………………..33
Summary…………………………………………………………………….34
Conclusions……….……..………………………………………………….36
Recommendation………………………………………………...…………37
References…………………………………………………………………..39
Curriculum Vitae…………………………………………………………….40
Appendix A…………………………………………………..............…..... 43

Appendix B…………………………………………………………………..44

Appendix C…………………………………………………………………..45
 List of Tables

Table 1: Ages of Grade 12 Tourism Operation Respondents…………..20

Table 2: Gender of Grade 12 Tourism Operation Respondents………..21
Table 3: Sections of Grade 12 Tourism Operation Respondents………21
Table 4: Number of Languages Spoken of Grade 12 Tourism……….…22
Operation Respondents
Table 5: The Level of Effectiveness in Taking Tour Guiding…………….23
Subject to the Enhancement of Communicating Skills of the Students
in Terms of Intrapersonal Skills
Table 6: The Level of Effectiveness in Taking Tour Guiding ……………25
Subject to the Enhancement of Communicating Skills of the Students
in Terms of Interpersonal Skills
Table 7: The Level of Effectiveness in Taking Tour Guiding………………27
Subject to the Enhancement of Communicating Skills of the Students
in Terms of Non-Verbal Communication
Table 8: The Result of the Survey in Grade 12 Tourism……………………29
Operation Strand in Terms of Listening
Table 9: The Result of the Survey in Grade 12 Tourism …………………...30
Operation Strand in Terms of Speaking
Table 10: The Result of the Survey in Grade 12 Tourism…………………...31
Operation Strand in Terms of Reading
Table 11: The Result of the Survey in Grade 12 Tourism …………………...32
Operation Strand in Terms of Writing
Table 12: Summary of Tables……………………………………………………33
List of Figure
Figure 1: IPO Model……………………………………………………………….6
 CERTIFICATION

This research paper entitled “The Effectiveness of Tour Guiding Course in

Enhancing the Competency in Communication Skills of Grade 12 Tourism Operation
Students in STI Global City” prepared and submitted by Jaye P. Bernantes, Mary Ashley
Yvon N. Calapini, Joana Jane M. Cariño, Rae Mikaela C. Jante, Princess Ann C. Junio,
Cristine F. Miranda, Kai S. Miyamoto, Edralyn Luzvimind M. Pascua, Jelly P. Salonga,
Rachel Anne Joy M. Seguin, Erwin Romel H. Tuazon in partial fulfillment of the
requirements for the strand Tourism Operation has been examined and is recommended
for acceptance and approval of Oral Examination.

Peter Jun Jun D. Buenaflor

Instructor

APPROVAL SHEET

Approved by the panel for Oral Examination on March 13, 2019 for the strand Tourism
Operation with the grade of 90%

Maricel A. Dotillos Aileen F. Osenar

Panel Panel

Girlie Mae A. Hernandez Mariano Segundo Jr.

Panel Panel

Peter Jun Jun D. Buenaflor

Panel

Accepted as partial fulfillment of the requirements for the strand Tourism Operation.

Engr. Renia R. Matira

SHS Principal
 Days has passed, time had last, you are now facing the final curtain of your Senior

High School years but the moments we shared together in making your manuscript leaves

a marked. The mark that signified your battle in doing research, a battle that puts

everyone into a test. A test that challenged everybody’s patience, trust, friendship and

push all of you into limits.

Doing research is not an easy task it’s like looking your lost ring in the middle of

the crowd or fighting a Minotaur without any equipment. But winning this kind of battle is

definitely fulfilling. Research is hard if you are not willing to embrace the idea of expending

lot of money, having sleepless nights, quarrels between members of the group, rejections,

stress and depression. But if you do, all these down’s will turn into up’s. The moments

your research was depended and you already have your final manuscript all your

hardships are worth it.

My dear students, thank you for accepting my challenge, thank you for all the

sacrifices you’ve done just to finish this manuscript despite of some misunderstanding.

I am truly confident now, that your squad are now prepared and fully equipped with skills

and knowledge in doing research.

Always remember if you don’t struggle you are not learning.

Mr. Peter Jun Jun D. Buenaflor

Research Adviser