Soundarya Sowmia Narayanan

Consultant

EXPERIENCE SUMMARY

As a Consultant, Soundarya has around 6 years of experience as a Business Analyst and a Product
Owner working for multiple domains such as Retail, Market Research, Airlines and Banking and
Insurance Industries. She is also a BCS Certified Business Analyst. She is also pursuing her preparation
with Professional Scum Master I Certification. Her experience covers the Market research report
builder, Airline Baggage Management Systems and Reservations and a novice for Credit Cards
Statements and call Centre applications.

Her prior roles and responsibilities have encompassed activities like hands on experience on
Functional requirement elicitation, current system analysis, future state feasibility, modifying the
architecture (if needed) and assist the stakeholders on the sign off and review of the user stories and
the entire epic in hand. Predominantly, she has worked for US Market Research, UK and Spanish
Airlines and for Banks in Asia Pacific region for their products and services and Product Management.

She is well-versed with requirements elicitation, stakeholder collaboration, participating in

workshops, analysis, process mapping, functional testing, SCRUM processes and project management.

KEY SKILLS

 Sound understanding of Retail, Airline and Banking and Insurance domain

 Facilitating the Scrum ceremonies and artifacts
 Good exposure to Project management, Scrum Methodology, Process Improvement,
Business Analysis, Resource planning and Training
 Requirements elicitation and management
 Facilitation skills
 As a junior Product owner, prioritising the Product Backlog, help the team understand the
value and deliverable of the particular sprint.
 Creating Burn Down chart.
 Extensive use of Kanban in the daily scrum.
 Test case preparation & Functional Testing
 Strong documentation/ presentation skills leveraging Microsoft Office toolset and other
similar tools.
 Creating wireframes using Moqups, Visio.
 Creating Web sequence diagrams for Service level architectural changes.
 Conversant with end-to-end development (SDLC) from Conception, requirement study,
Designing, coding, Testing, de-bugging, Implementation, Customer sign-off and post
implementation support

TOOLS USED

 JIRA
 Confluence
 JAMA
 WebSequence Diagrams
 Moqups

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  Visio
 Intelli J
 HP Quality Center
 SOAP UI
 Sharepoint

KEY PROJECTS

Wipro Technologies from June 2018 - Present

Project Service Connect Accelerator

Client Alight Solutions
Duration June ’2018 to present (10 months)
Application Call centre application
Designation Jr Product owner/ Business Analyst

Project description – The project is about enhancing the user experience of the call centre application
(Service Connect) using various automation methods in Salesforce and Java.

Role: Product Owner and Business Analyst

Responsibilities
 Maintaining and prioritising backlog
 Facilitating Requirement Gathering sessions with Business Users to understand more
indepth about the requirements. Create user stories and refine them.
 Providing vision and direction to the Agile development team and stakeholders throughout
the project and create requirements
 Providing backlog management, iteration planning, and elaboration of the user stories
 Works closely with Product Management to create and maintain a product backlog
according to business value
 Lead the planning product release plans and set expectation for delivery of
new functionalities
 Ensuring the Development Team understands items in the Product Backlog to the level
needed.
 Organising Sprint Planning, review and retrospective. Responsible for show and tell to all the
stakeholders during every sprint end.
 Ensures every single time that the Product Backlog is visible, transparent, and clear to all,
and shows what the Scrum Team will work on next
 Prioritize stories, epics and themes to ensure work focuses on those with maximum value
that are aligned with product strategy

TATA Consultancy Services from 2012 - 2018

Project Credit Card Statementing

Client Citi
Duration January ’2018 to May 2018 (5 Months)
Application Credit Card System

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 Designation Business Analyst

Project description – The implementation of paper statement fees for the credit card customers who
has opted for physical statements. This is rolled out to various South East Asian Countries

Role: Business Analyst

Responsibilities
 Business and Functional Analysis.
 Facilitated Requirement Gathering sessions with Business Users to understand more indepth
about the requirements.
 Analyze each project by referring to the High Level Business Justification (HLBJ) and Business
Requirement Documents
 Understand existing Credit card statementing modules and core systems involved.
 Identify the impacts on existing products/ core applications
 Provide a high level estimation for each project based on the scope of the project
 Engage in various discussions with the key stakeholders to understand the impact of
the project to existing systems.
 Based on the discussion with the impacted team, analyse the enhancement required
and systems impacted
 Prepare Epic, User stories and groom the user stories along with the entire
stakeholders.

Project Personalization of BA.com and Iberia webpages

Client IAG (International Airlines Group)
Duration November’2016 to December 2017 ( 14 Months)
Application Reservation and Baggage Management System (World Tracer)
Designation Business Analyst/ Junior Product Owner

Project Description: – Personalization of BA.com and Iberia webpages. Based on the different types
of users – the logged in, not logged in, not registered users, the capability of personalising the
webpages in Ba.com and Iberia.com are developed. This initiative has given a profit of more than 20
million dollars to the customer satisfaction and travel easy interfaces and easy identification of lost
baggages using personalised interfaces.

Role: Business Analyst

Responsibilities:

 Facilitated requirement elicitation workshops using web conferences with various

stakeholders comprising of clients and other vendors.
 Acted as a junior Product owner, I have prioritised, understand the value and the needs of
the requirements coming inline.
 Extensive use of Kanban board on the regular updates and change the prioritisation
depending on the customer’s need and good negotiation skills.
 Conduct regular monthly meetings with leaders of British Airways and Iberia Airlines on the
progress of the Backlog.
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  Created Epics, User stories and features and Requirement Traceability matrix.
 Created Scope document with clear value, mission and backlog timelines and published with
various levels of stakeholders such as Product Manager, Scrum Team, etc
 Assisted my scrum master and manager in tracking of project progress, preparation of
Monthly reports, metrics, estimation, people management, project tracking, RCA and take
appropriate actions are my other key activities.
 Helped the team in achieving 100% customer satisfaction Index during this project.

Project International Television Audience Measurement

Client The Nielsen Company
Duration January 2014 to February 2016
Application ITAM Product
Designation Business Analyst

Project Description: – This project which ran in Waterfall model, consists of a product which shows
all the reports based on what people watch in the television like, the series, ads, etc and ultimately
what they buy by watching these ads. This reports consists of geographical of European countries’
data, which channels is being watched at what timing. Our role is to build a product with reports of
intrinsic details such as which region, what kind of people watch this, real time discovery of timing
and streaming of channels.

Role: Business Analyst

Responsibilities:

 Liaised with different countries stakeholders part of Europe and understand their in country
requirements and common requirements.
 Involved in the elicitation and analysis of requirements by conducting client review meetings
with different stakeholder teams.
 Planned and actively involved in complete internationalisation of the given product with well
thought out solutions to address the demographic variations for each country.
 Concise wireframing and collaborating ideas and brainstorming with clients based on the
given structure.
 Facilitated product training to various stakeholders by illustrating and highlighting with
different scenarios for easy understanding and prepared user manual as a part of this
process.
 Assist project manager on various status reports to all the stakeholders.
 Being a BCS Certified Business Analyst, I have facilitated a session for budding Business
Analysts on the fundamentals and trained them for BCS Foundation Certificate in Business
Analysis ad won the Best Faculty Award for Q1, 2015.

Project Nielsen Answers, Report Builder

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 Client The Nielsen Company
Duration August 2012 to December 2013
Application The Report Builder, Nielsen Answers
Designation Business Analyst

Project Description: – This project which ran in Scrum model, consists of a product called Report
Builder, which is capable of creating a report based on customer needs as there is no need of a static
report to be generated every time. This is broadly categorized based on Markets, Products, Period
and the Rate. Customer can customize the report based on number of markets in his particular area,
conditional format the highlighted ones, use negative ranking, sorting and make use of email/print
and pdf functions. This project had various modules and as a business analyst, I understood the
complexity involved in integrating each module and assisted till the production release of the
project.

Role: Business Analyst

Responsibilities:

 Involved in the requirement elicitation and impact analysis for North America Region
including USA, Mexico and Canada customers in creating a wholesome tool for reporting
called Report Builder.
 Engaged with Stakeholders and have created deliverables such as Epics, User Stories, Test
cases and Test Plan documents.
 Performed functional validation of different modules
 Prioritised show stopper issues during functional and integration testing for quicker
resolution
 Ensured smooth production delivery to the clients with offshore Dev team by understanding
their process and supporting issue resolution
 Prepared bi-weekly reports for Sprint review meeting
 Won the best team award on the integration of report builder.

EDUCATIONAL QUALIFICATION

B.Tech in Electrical and Electronics Engineering SASTRA University

Contact Details

E mail: ssnsoundarya@gmail.com
Contact No: +91-9840665158

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