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The Standard Chartered Group was formed in 1869 through a merger of two
banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank
of India, Australia and China, founded in 1853.
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Chartered
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OVERVIEW
MAIN SERVICES
Consumer banking:
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Wholesale Banking:
Islamic Banking:
Vision:
Mission:
“To create exceptional value for our clients, investors and staff; through
market leadership in providing innovative Shariah compliant products and
solutions, and by adopting and living our core values”
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Chartered
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AREAS OF BUSINESS
Standard Chartered have branches in all the main 25 cities of Pakistan. It has
more then 150 branches in Pakistan.
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MAIN OBJECTIVES
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ORGANIZATION STRUCTURE
Standard Chartered Bank has a formal structure. It has intra link system
means one link system. The organization is a flat organization.
MANGEMENT OVERVIEW
Management Chart:
Managerial Ranks:
Descending order
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ORGANIZATION CHART
G1
G2
G3
G4
G5
G6
G7
G8
G9
We can say the chart shows that first line employees come in G9 category
and then it tends to G8……….till G1. So this is in descending order. G9 Officers
up to G1 CEO.
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CEO
Executive Directors
HRM
Workforce Planning System (Karachi, Lahore, Islamabad)
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Chartered
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Information Structure:
This is confidential knowledge that the bank is using people soft, virses,
EBBS (electronic business banking software) software’s, HRS, HRIS to make their
employees up to date with the time this people software and other IT equipment is
taken from Kuwalalumpur Singapore. Through this people soft manager make
contact with each other. Organization is fully digitalized SCB has WAN, LAN & V-
LAN Networks. Having PTCL Services, and using Cisco technologies (latest3950-
3800 series routers). Having CAT6 cabling and for backup have rescue disaster
recovery system.
Software Resources:
Application Software:
o People Soft.
o EBBS (SCB banking system).
o Microsoft Office.
o NOD32 Anti-Virus.
o SQL based data base, SAP and ORACLE at backend.
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Chartered
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System Software:
Hardware Resources:
o Personal Computers.
o Canon Document Scanners.
o HP Printers.
o Networking Cards.
o Currency Counter.
o Coin Counters.
o HP Digital Scanners.
o IBM Mainframes.
o Dell & HP PC’s.
COMPUTING TYPE
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than others and this is easily maintainable and manageable. All the data save in
main server or HUB and employees can easily access it. This type of computing
system provides an easy access and efficient flow of data, which increase the
functionality of organization.
Most Web Applications which use database access do this through three
layers of application logic. At the base is a Database Management System (DBMS)
and a database. At the top is the client web browser used as an interface to the
application. Between the two lies most of the application logic, usually developed
with a web server-side scripting language that can interact with the DBMS, and can
decode and product HTML used for presentation in the web browser.
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Technology:
For the proposed Web Application different type of language will be used.
The page generation will use HTML, JavaScript and PHP language. PHP is also
used fro database connection and data validation. Apache web server will be used
for the functionality of the Web Application. In the proposed Web Application
mysql database will be used.
Integration Framework:
The integration process of the proposed software lies in the three tier
architecture. Three tier architecture is being used for the software because hides the
reality that the applications must bring together different protocols and software.
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The client tier of the three tier architecture model is the web browser. Web
browsing software processes and displays HTML resources, issues HTTP requests
for resources and processes. The generated pages for this software (previously
discussed) are in this tire. The previously created pages are mainly created in
HTML but some of the pages are embedded with PHP and JavaScript. Cascading
Style Sheets (CSS) are also used in different pages.
In three tier Web Application systems, the majority of the application logic is
in the middle tier. The client tier presents data to and collects data from the user; the
database tier stores and receives the data. The middle tier serves most of the
remaining roles that bring together the other tiers; it drives the structure and content
of the data displayed to the user, it process user input from the user as it is formed
into queries on the database to read or write data. This middle tier application logic
integrates the Web with the database management system.
The components of the middle tier are web server, a web scripting language
and the scripting language engine. A Web server processes HTTP requests and
formulates responses by interacting with the database management system.
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For the proposed software PHP is used for middle tier scripting language,
PHP engine is used for scripting language engine and Apache Web server is as web
server.
The database tier is the base tier of the proposed software. Designing
databases and building tier is the first step of this software. Based on the content
analysis, Entity Relationship Diagram, database of the proposed software is created
using mysql Database Management System.
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Security Aspect:
One of the major parts of the proposed software is the security option. As the
proposed software is a web based three tire architecture model so the security is the
vital option for the proposed software. There are millions of hackers’ snifters and
Trojans who always try to break the code in each and every second. So most
important part of this proposed software is when the customer wants to access/gave
private information from/to the web it will vulnerable in any circumstances. So to
make transaction secured; one should use SSL enable server or 128 semantic key
encryption method. Whenever the user gives any private information in the web we
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will connect through a SSL enable server. Here the URL address will be HTTPS
instead of HTTP.
When problems are detected, Symantec helps pinpoint the cause, identify the
most effective course of action, and quickly solve the problem to restore peak
performance.
Features:
2. Builds a clear picture of the entire PeopleSoft application from the end-user
perspective.
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Benefits:
3. Resolve problems faster using the expert advice of Smart Tune and eliminate
finger-pointing through a holistic view of application performance.
Metro Ethernet:
12 May 2008, Kuala Lumpur – Standard Chartered Bank will spend US$3.6
million over the next four years to enhance IT network infrastructure across 40 sites
in its Malaysian branch network.
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Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record
of the employ and then to calculate his/her annual earning.
It get information about the employee from the employee’s department and
from general ledger and send it to payroll TPS from where it links that information
with the previous record and prepare a report which is forwarded to management.
Management takes notice the “LN” record of the employee’s efficiency to work and
may declare added bonus or other incentive. This report is checked and approved by
the branch manager after which check is issued to the employee. And when that
check is cashed, the record is updated in the general ledger as well as the master
payroll (HUB).
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Employe
e Data
Check
Payroll TPS Managemen
Passes
People Soft t Reports by
Manager
General
Ledger
Check
Payroll Issued to
Master File Employee
(HUB)
General
Ledger
Customer Identification
Input
(ID #) Virses
HUB
NADRA
(Customer
identification)
Management
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Employees Record
All employees are supposed to login when they enter the bank and logout on
leaving, by tracing their thumb impressions on biometric device. This device is
connected with the HUB which continuously makes record of their hours spent in
the bank. Moreover, the bank has their own setup named “LN” which makes records
of all the transactions made by an employee. This help management to monitor the
working efficiency of an employee.
Employe
e Job
Login Biometric Device
& LN
HUB
Employee
Job
Logout
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New
Transactions, Update
Updates LN d
HUB
Online Complains
Standard Chartered Bank allows the customer the option of online complains.
The customer submits the online complain which is then processed by Customer
Service TPS which is linked by management (PeopleSoft Software) and after the
problem identification it is send to the concerned department.
Customer Identify
Custome Service TPS Proble
r Queries PeopleSoft m
Software
Send to
Concerne
d Dept.
Advices
As all of the record of the customers are stored in main server (HUB) of
Standard Chartered bank, so incase if someone account balance is getting near to
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zero the system automatically alert the management about that. Then manager take
manual action and send him/her the advice (a letter, mail or phone call) to check the
account balance.
Accoun (PeopleSoft
t Software) Management
Alert Customer
Service TPS
Advices Send
HUB
to Customer
Account Opening
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Virses
(PeopleSoft
New
Software)
A/C
Applicant Identification Customer
Opened
Service TPS
A/C HUB
Dept.
Online Activity
Fund
Transfer
HUB to
Concerne
d Branch
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ATM Card
Virses
Car Financing:
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HUB
A/C,
Financ
e
Dept.
MIS reports and summarizes the organization’s basic operations and these
reports come from the basic transition processing systems. In case of our
organization the TPS’s of ATM Cards, Payroll and Customer identification etc.
provide the basic information about the organization’s activities. These activities are
then summarized in the form of reports for the manager so that they can check
whether the firm is working properly or not. If there are some flaws then they take
control measures to fix those flaws.
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MIS FILES
Payroll TPS
Payroll Master
File
Payroll Data
C.I info Master Customer
File Identification
TPS Customer Data
Employees
Employee
Info Master File Record TPS
Employee’s Data
Customer Customer
Queries Master Service TPS Customer Complain Data
File
Car
Financing
TPS
Customer Finance Customer Data
Master Files
MIS
(EBBS)
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Chartered
Car
Financing
TPS
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Reports
MANAGERS
ATM Transaction Process:
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Conclusion:
These report discuses all the activities that the Management Information
System performs in our selected organization “Standard Chartered Bank
(Pakistan)”.
The reports start with the background history of the bank such as when it
establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how
the transactions are made by the bank, using of these TPS from the new events such
as account opening, new allowances etc to the routine work including cash and
payments record, updating of records, payroll and the processing of the complaints.
These TPS holds all the activities from the manager and employees to the
customers. The report discuses the inbound and the outbound logistics and relate all
the processes of TPS used in the bank with the MIS, enabling the bank to provide
the quality and satisfactory services to their customers. Also includes the inter
relations, of all the entities in the database of the bank. ERD diagram represents all
these relations.
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Suggestion:
The bank is using the IS very efficiently and increasing its profitability, but
still there are many things that should be improved.
1. With the increase in the technology, the bank should made its IS up-
to-date for providing best services to their customers and attracting
more customers and increasing its productivity.
2. The security of these systems should be made.
3. Credit cards system should be improved providing the unique
facilities to their customers which the other banks have not yet
introduce.
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THE END
MIS of Standard
Chartered