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Customer Service Employees

Minimum number
needed on the
Time Period floor Full-time customer service employees at AMC

7 am - 8 am 10 Part-time customer service employees work fo

8 am - 9 am 12 By corporate policy, which is consistent with M

9 am - 10 am 18 Further, in the interest of proper supervision o

10 am - 11 am 22 Part-time customer service employees earn $5

11 am - 12 pm 22

12 pm - 1 pm 26 Assignment Taskings

1 pm - 2 pm 26

2 pm - 3 pm 26 Each student prepares a customer service emp

3 pm - 4 pm 26

4 pm - 5 pm 26 1. An executive summary

5 pm - 6 pm 28 2. An optimal schedule for full-time and part-tim


6 pm - 7 pm 28 3. A discussion of the process used to determin

7 pm - 8 pm 24

8 pm - 9 pm 22

9 pm - 10 pm 14

10 pm - 11 pm 12 Your section professor may permit you to partner w

Your section professor may amplify your specific ta

You may use any method desired to develop the s

MS-Excel's Solver add-in and Lindo are two exam


rvice employees at AMC work a 9 hour shift (8 hours of work plus a 1 hour meal break) either from 7 am to 4 pm or f

ervice employees work four consecutive hours per day and their shifts can start any hour between 7 am and 7 pm.

which is consistent with Mexican labor law, the company limits part-time customer service employees hours to 50% o

t of proper supervision of employees and employee safety, management has a policy that the actual number of custo

ervice employees earn $500 per day, and full-time customer service employees earn $1100 per day in salary and be

s a customer service employee daily assignment schedule for Acme Mexico City that addresses the following tasks:

ule for full-time and part-time customer service employees that minimizes personnel costs to the extent congruent with the qua
e process used to determine the schedule, to include a discussion of all model assumptions and of your qualitative factors

may permit you to partner with a cohortmate on this assignment.

may amplify your specific taskings in his or her instructions topic for this assignment.

od desired to develop the schedule. However, you will earn a bonus of up to 10 grade points if you apply integer linear program

in and Lindo are two examples of no-added-cost-to-you computer software that supports integer linear programming. Your sec
rom 7 am to 4 pm or from 2 pm to 11 pm. Workers on the 7-4 shift are assigned an hour-long lunch break at either 1

en 7 am and 7 pm.

oyees hours to 50% of the day's total required hours.

actual number of customer service employees on the floor in the store should never exceed 30 during any given time

r day in salary and benefits (here, $ = Moneda Nacional, ie, the Mexican peso).

e following tasks:

congruent with the qualitative factors that you determine are relevant
ur qualitative factors

ply integer linear programming, an important if challenging world-class operations management method which operations mana

programming. Your section professor and faculty assistant will instruct you on the optional use of integer linear programming.
unch break at either 11 am or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at either 5

during any given time period.

which operations managers should know.

er linear programming. Its use is recommended to increase your learning.


nner break at either 5 pm or 6 pm.

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