Professional Documents
Culture Documents
PRESENTATION REPORT
I. COMPANY BACKGROUND
Name: FedEx Corporation
Founded: 1971 (incorporated)
1973 (began operations)
Industry: Courier
Scope: 215 countries from > 360 airports all over the world
Workforce More than 140,000 employees worldwide
Volume Approximately 3.4 million packages and 10 million pounds of freight
daily
Air Fleet 654 aircraft, including:
71 - Airbus A300-600s
56 - Airbus A310-200/300s
13 - ATR 72s
26 - ATR 42s
79 - Boeing 727-200s
1 - Boeing DC10-10s
6 - Boeing DC10-30s
57 - Boeing MD10-10s
12 - Boeing MD10-30s
57 - Boeing MD11s
10 - Cessna 208As
242 - Cessna 208Bs
24 - Boeing 757-200s
• Hospitality: Greeting:
o Previous customers are quickly identified when they ring in
o All new customers within 24 hrs have a thank-you call and confirmation of
reservation
o Customer service number can be accessed any time
• Packaging: packaging in variety of shapes and sizes and free of charge when
shipment is taken to FedEx.
2. In what ways does this case illustrate risk and control theory and
management?
Company background:
Name: MobiFone
Industry: Mobile Telecommunications
Founded: April 16, 1993
Staff: 3,000
Parent: VNPT
Coverage stations: 20,000
Core services:
o Mobile networks
o Telecom services
Supplementary services:
- Hospitality/ Entertainment:
o Access to broadband internet (Fast Connect)
o Share pieces of music with friends (Fun Ring)
o Have background music played while making outgoing calls (Music Talk)
o Multi-network SMS, Web (MobiChat)
o Customers can keep in touch with anywhere in the world (International Roaming)
o Information (football, weather, exchange rates, etc.)is sent to customers
(Liveinfo)
- Security:
o Store customer’s phonebook in case of SIM Card is ruined or lost.(Fonebackup)
- Special Assistance:
o Transfer a part of customer’s account to another account (M2U)
o Missed calls are recorded and notified when the phone is turned on (Missed Call
Alert)
o Sending a text that requests another local subscriber to call back (Call me)
o Automatic service which answers customer’s phone and record messages (Voice
mail)
o Sent texts to a group of people (MobiList)
o Check mail via mobile (BizMail)
Facilitating services:
- Information:
o Service site: details on Mobifone’s shop is available online or printed on the
backside of invoice.
o Notification of changes: information about promotion, new services is available
online or automatically sent to customers’ cellphone.
o Responds to customers’ queries: Hotline services including Smart Care - 9224,
888 - Hotline to direct sales team
o Summaries of account: customers can check account via texting, calling
o Instructions on using services: specific information on using core services and
value added service such as Funring, Music talk, Voicemail, Mobichat, etc and
payment, price,
RECOMMENDATION
REFERENCES