ORAL,WRITTEN,MECHANICAL

TYPES OF HANDSHAKES

Following are 10 different handshake types and what they reveal about the person

1. Sweaty Palms
When a person is nervous their sympathetic nervous system often becomes overactive, sometimes
resulting in sweaty palms.

2. Dead Fish
This handshake gives the feel like the person has no bones in their hand often indicate a passive or
reserved personality. Individuals with this type of clasp are generally not people-focused.

3. Brush Off
This handshake type is a quick grasp and then a release that feels like your hand being shoved aside. This
handshake is a statement of “it’s my turf and my agenda that matters, yours doesn’t.” Listen first to what
the person wants before talking about your ideas for them.

4. Controller
You feel your hand being pulled toward the person or strongly guided in a different direction, perhaps
towards a chair. People who do this are controllers. This means they want to dominate any inanimate or
animate object in the room

5. Politician
Your hand is firmly grasped as in a normal handshake. However, their other hand may cover yours or be
placed on your forearm or shoulder. Unless the two of you are good friends, this is a form of false
sincerity. The person is attempting to communicate that the two of you have a deeper relationship than
you actually have.

6. Finger Vice
When someone grabs your fingers and not your entire hand it is meant to keep you at a distance. These
people are often insecure. If they also crush your fingers they are adding a show of personal power, which
is also designed to keep you at a distance or at least create some fear of challenging them.

7. Bone Crusher
The message of squeezing your hand until you cringe is clearly designed to intimidate you. Even when the
person may not know how strong they are, there is still a message of intimidation and power behind the
grip.

8. Lobster Claw
Like the claw of a lobster, the other person’s thumb and fingers touch the palm of your hand. The person
doing this fears connecting at a deep level and may have challenges building relationships.

9. Hand Wrestler
Your hand is taken normally and then twisted under the other person’s. This is usually done aggressively.

10. Teacup
This handshake feels normal except that there is no palm-to-palm contact. The other person’s palm is
cupped, like a teacup. This handshake indicates that the person is hiding something from you. It might just
be a serious case of shyness or it could be something more substantial.
 Space: We all have a need for physical space, although that need differs depending on
the culture, the situation, and the closeness of the relationship. Physical space is used to
communicate many different nonverbal messages, including signals of intimacy and
affection, aggression or dominance. Each of us is surrounded by a "space bubble",
varying in size according to the activity or type of communication taking place.
Space bubbles are classified into four types:
Intimate Distance (Distance: Touching to 11/2 feet)
Personal Distance (Distance: 11/2 feet to 4 feet)
Social Distance (Distance: 4 to 12 feet)
Public Distance (Distance: 12 to 25 feet, or farther)

1. Periodic reports – These are reports that are prepared on a regular basis, for both
internal and external audiences. Their purpose is solely to inform. Examples of this type of
report are –

a) Routine management reports – These are reports such as equipment reports and sales
updates and are prepared for internal audiences.
b) Compliance reports – These are submitted to external stakeholders, such as the
government, stating compliance with regulations such as environmental norms.
c) Progress reports – These reports may be prepared for both internal audiences such as top
management and shareholders, as well as for external audiences such as customers. A
project report stating progress on a long-term project is an example of this type of report.

RCP
2. Proposals – Unlike periodic reports, the purpose of a proposal is to persuade. Proposals
may be prepared for both internal and external audiences. Examples of proposals include
research proposals and marketing strategy proposals to top management, proposals to the
government to grant funds for building a research facility and proposals to consumers to
buy a company’s products
Follow-up Letters
A follow-up letter is sent to thank a customer for buying a product or service and to
encourage the customer to buy more in the future. As such it is a combination thank-you
note and sales letter. Begin with a brief expression of gratitude. Discuss the benefits already
known to the customer, and stress the company's dedication to its customers. Then extend
this discussion into a new or continuing sales area, and end with a specific request for future
business.

Adjustment Letters
Adjustment letters respond to complaint letters. For an adjustment letter that tells the
customer "Yes," start with your good news. Admit immediately that the complaint was
justified. State precisely what you are going to do to correct the problem. Offer an
explanation for the inconvenience the customer suffered. End on a friendly, positive note.
For adjustment letters that deny a claim, avoid blaming or scolding the customer. Thank the
customer for writing. Stress that you understand the complaint. Provide a factual
explanation to show customers they're being treated fairly. Give your decision without
hedging or apologizing. Leave the door open for better and continued business in the future.

Refusal of Credit Letters

Begin on a positive note. Express gratitude for the applicant for wanting to do business with
you. Cite appropriate reasons for refusing to grant the customer credit: lack of business
experience or prior credit, current unfavorable or unstable financial conditions, and so on.
End