ASSAM DOWN TOWN UNIVERSITY

GUWAHATI, ASSAM

Summer training project on:

EMPLOYEE JOB SATISFACTION AT

KOPILI HYDRO ELECTRIC PLANT,

NEEPCO LIMITED

Institutional guide: Pranami Chakravorty

Organizational guide: R. Changkakoti
Submitted by:
Neekita khanal
MBA 3rd semester
 Annexure I

DECLARATION

I am NEEKITA KHANAL a student of MBA 3rd semester has

undertaken summer training project on “Employee job
satisfaction” at KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED
for MBA course with specialization in HUMAN RESOURCE and
MARKETING for the session 2017-19 under ASSAM DOWN TOWN
UNIVERSITY, GUWAHATI.
I hereby declare that the project work presented in
this report is my own work and has been carried out under the
supervision of PROF. PRANAMI CHAKRAVORTY of ASSAM DOWN
TOWN UNIVERSITY and R. CHANGKAKOTI (Senior Manager-HR) of
KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED.
This work has not been previously submitted to any
other university for any examination.

Student’s signature:
Date:
Place: Guwahati
 ACKNOWLEDGEMENT

This project work would not have been possible without Mr. R.
CHANGKAKOTI (Senior HR Manager) of KOPILI HYDRO ELECTRIC PLANT,
NEEPCO LIMITED and Prof. Pranami Chakravorty of ASSAM DOWN TOWN
UNIVERSITY who has been supportive of my work and who actively
provided me with the stipulated time to do this project. At the same time I
would like to thank Prof. Paramita Medhi (Placement in- charge) of ASSAM
DOWN TOWN UNIVERSITY who has been very much helpful in finding a
good organization like KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED.
Along with them I would also thank teachers, as they taught me more that
I could ever give them credit for being here.

I would especially like to thank

respondents who have spent their valuable time to fill up the
questionnaire with appropriate answer.

Nobody has been more important to me in the

pursuit of this project than the member of my family. I would like to thank
my parents whose love and guidance are with me in whatever I pursue.

Most importantly I would like to thank the people who

are directly or indirectly involved in this project work.
 PREFACE
Masters of Business Administration is a highly valued degree
designed to develop the skills required for careers in business
and management.
Summer training is an important career stepping stone. It helps
to develop skills of student by supplement to the theoretical
study of business management in general.
Summer training program helps to interact with the corporate
world, build knowledge and confidence in respective fields.
As an MBA student of Assam Down Town University I have
undertaken my summer training at KOPILI HYDRO ELECTRIC
PLANT, NEEPCO LIMITED. It was a very good experience to have
a practical experience which helped me to improve my
knowledge as well as skills.
 EXECUTIVE SUMMARY

 Title of the project: A study on Employee Job Satisfaction at KOPILI

HYDRO ELECTRIC PLANT, NEEPCO LIMITED, UMRANGSO.
 Name of the researcher: NEEKITA KHANAL.
 Organizational guide: R. CHANGKAKOTI (SENIOR HR MANAGER)
 Institutional guide: PROF. PRANAMI CHAKRAVORTY, Assistant
professor, Department of Management, Assam Down Town
University.
 Name of the organization: KOPILI HYDRO ELECTRIC PLANT, NEEPCO
LIMITED, UMRANGSO.
 Place of the study: UMRANGSO, DIMA HASAO, ASSAM.
CONTENTS:
CHAPTER 1: Introduction
 About the topic
 Organization profile
 Human resource
 Human Resource and KOPILI HYDRO ELECTRIC PLANT, NEEPCO
LIMITED

CHAPTER 2:
 Objective of the study
 Needs of the study
 Limitation of the study

CHAPTER 3: Research methodology

 Size of the universe
 Sample size
 Collection of data
 Analysis of data
 Primary data
 Secondary data

CHAPTER 4: Data analysis and interpretation

CHAPTER 5: Findings

CHAPTER 6: Recommendations and suggestions

CHAPTER 7: Conclusion

CHAPTER 8: Reference

CHAPTER 9: Questionnaire (Annexure II)

 INTRODUCTION
Employee job satisfaction is a measure of workers' contentedness with
their job, whether or not they like the job or individual aspects or facets
of jobs, such as nature of work or supervision. Job satisfaction can be
measured in cognitive (evaluative), affective (or emotional), and
behavioral components.

Employee satisfaction or job satisfaction is, quite simply, how content or

satisfied employees are with their jobs. Employee satisfaction is typically
measured using an employee satisfaction survey. These surveys address
topics such as compensation, workload, perceptions of management,
flexibility, teamwork, resources, etc.

These things are all important to companies who want to keep their
employees happy and reduce turnover, but employee satisfaction is only a
part of the overall solution.
 NEEPCO IN BRIEF

North Eastern Electric Power Corporation Limited (NEEPCO)

Type Government of India's Public Sector Undertaking

Industry Electricity

Founded 02.04.1976

Headquarters Shillong, Meghalaya, India

Area served Northastern India

Products Electricity generation

Net income ₹1,700 crore (US$250 million)

Owner Ministry of Power (India)

Website www.neepco.co.in
North Eastern Electric Power Corporation Limited (NEEPCO) is a schedule -A 'MINI
RATNA 'Category-1 Central public sector Enterprise owned by the Government of
India under the Ministry of Power, formed on 2 April 1976 to plan, investigate,
design, construct, generate, operate and maintain power stations in the North
Eastern Region of the country. It has 60% of total installed capacity of North east
region, which is 1457 MW. NEEPCO's authorized share capital is Rs 5000 Crores at
present and its net worth as of 31 March 2018 is Rs 6132 Crores. NEEPCO is a
premier profit making corporation and also offer one of the best pay packages in
the industry. NEEPCO is embarking on a plan to generate at least 1500 MW power
from non-conventional sources of energy, especially by tapping solar power and
wind in the next five years. NEEPCO has already commissioned a 50 MW Solar
Power Plant at Icchwar, Madhya Pradesh through Joint Venture Mode. NEEPCO has
1 power project under development namely 600 MW Kameng Hydro Electric Plant.
 KOPILI HYDRO ELECTRIC PLANT

Located in the river Kopili in the Dima Hasao district of Assam, the Kopili
Hydro Electric Plant was the maiden venture of NEEPCO when it came
into existence in 1976.
The Khandong Hydro Power Station, in the districts of Dima
Hasao( Assam) and Jaintia Hills (Meghalaya) is located on the Kopili river
which is one of the most important tributary of Brahmaputra.
The Kopili Hydro Electric
Plant (KHEP) has two dams, one on the Kopili River and one on its
tributary Umrangso stream. The first dam with 66m height on the Kopili
River is known as Khandong dam and the second one with 30m height is
known as kopili Dam located at Umrangso. Water from the Khandong
reservoir is utilized in the Khandong power station through a 2852 m
long tunnel to generate 50 MW (2x25MW) of power. The tail water from
this powerhouse is led to the umrong reservoir. The water from Umrong
reservoir is taken through a 5473 m long tunnel to the Kopili power
station to generate 200 MW (4X50 MW) of power. An additional 25 MW
was added to the Khandong dam in the stage two in the Kopili Hydro
Electric Plant, making the total power generation 275 MW. Both
Khandong and Kopili dams are concrete gravity dams. The first unit of
this Kopili Hydro Electric Plant was commissioned in March 1984.
Additional unit under stage two was commissioned in July, 2004.
Kopili Hydro Electric Power Plant comprises of three power stations
(Dima Hasao, Assam)
Total- 275MW
 Khandong power station(2x25 MW) – 50 MW
 Kopili Power Station (2x 50 MW + 2X50 MW) – 200 MW
 Kopili Power Station, stage-II (1x 25 MW)- 25 MW
LOCATION OF VARIOUS PROJECTS OF NEEPCO
IN THE NORTH EASTERN REGION OF INDIA.
VISION

To be a leading integrated Electric power Company of the country with a

strong environment conscience.

MISSION

To harness the huge power potential of the country, from conventional

and non-conventional sources, with minimal impact on the environment
through a planned development of power generation projects by an
integrated approach covering all aspects of investigation, planning,
design construction, operation and maintenance of power projects,
which in turn would effectively promote the development of the nation
as a whole.
 HUMAN RESOURCE

Human resources is used to describe both the people who work

for a company or organization and the department responsible
for managing resources related to employees. The term human
resources was first coined in the 1960s when the value of labor
relations began to garner attention and when notions such as
motivation, organizational behavior, and selection assessments
began to take shape.
Human resource management is a contemporary,
umbrella term used to describe the management and
development of employees in an organization. Also called
personnel or talent management (although these terms are a bit
antiquated), human resource management involves overseeing
all things related to managing an organization’s human capital.

Human resource management is therefore focused on a number

of major areas, including:
 Recruiting and staffing
 Compensation and benefits
 Training and learning
 Labor and employee relations
 Organization development
HUMAN RESOURCE DEPARTMENT;KOPILI
HYDRO ELECTRIC PLANT, NEEPCO LIMITED

An efficiently run human resources department can provide an

organization with structure and the ability to meet organizational needs
through managing the company's most valuable resources -- its
employees.

 Job Safety

Workplace safety is an important factor. Under the Occupational Safety

and Health Act of 1970, employers have an obligation to provide a safe
working environment for employees. One of the main functions of HR is
to support workplace safety training and maintain federally mandated
logs for workplace injury and fatality reporting. In addition, HR safety and
risk specialists often work closely with HR benefits specialists to manage
the company's workers compensation issues.

 Employee Relations

In a unionized work environment, the employee and labor relations

functions of HR may be combined and handled by one specialist or be
entirely separate functions managed by two HR specialists with specific
expertise in each area. Employee relations are the HR discipline
concerned with strengthening the employer-employee relationship
through measuring job satisfaction, employee engagement and resolving
workplace conflict. Labor relations functions may include developing
management response to union organizing campaigns, negotiating
collective bargaining agreements and rendering interpretations of labor
union contract issues.

 Compensation and Benefits

Like employee and labor relations, the compensation and benefits

functions of HR often can be handled by one HR specialist with dual
expertise. On the compensation side, the HR functions include setting
compensation structures and evaluating competitive pay practices. A
comp and benefits specialist also may negotiate group health coverage
rates with insurers and coordinate activities with the retirement savings
fund administrator. Payroll can be a component of the compensation
and benefits section of HR; however, in many cases, employers
outsource such administrative functions as payroll.

 Labor Law Compliance

Compliance with labor and employment laws is a critical HR function.

Noncompliance can result in workplace complaints based on unfair
employment practices, unsafe working conditions and general
dissatisfaction with working conditions that can affect productivity and
ultimately, profitability. HR staff must be aware of central and state
employment laws such as Payment of Wages Act 1936, Workman’s
Compensation Act 1923, Employees Provident Fund and Miscellaneous
Provisions Act 1952 etc.
  Training and Development

Employers must provide employees with the tools necessary for their
success which, in many cases, means giving new employees extensive
orientation training to help them transition into a new organizational
culture. Many HR departments also provide leadership training and
professional development. Leadership training may be required of newly
hired and promoted supervisors and managers on topics such as
performance management and how to handle employee relations
matters at the department level. Professional development
opportunities are for employees looking for promotional opportunities
or employees who want to achieve personal goals such as finishing a
college degree. Programs such as tuition assistance and tuition
reimbursement programs often are within the purview of the HR training
and development area.
 OBJECTIVE OF THE PROJECT

 To measure the employee job satisfaction level in

KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED.
 To study the employee perception towards
organization.
 To study the attitude of the employees towards their
work.
 NEED OF THE STUDY

 This study may help the organization to know about the

satisfactory level of the employees working in KOPILI HYDRO
ELECTRIC PLANT, NEEPCO LIMITED.

 It may help the organization to increase the satisfactory level of

working employees by applying various tools and techniques.
 LIMITATIONS OF THE STUDY

 The respondents’ response may have the basis which

may not give true picture about the chosen research
topic.

 The data may not provide the appropriate result as only

50 samples are chosen to carry out this project.
 RESEARCH METHODOLOGY

Methodology is a systematic, theoretical analysis of method applied to a

field of study. It comprises the theoretical analysis of the body of
methods and principles associated with the branch of knowledge.
Methodology is a system of method used in a particular area of study or
activity. For the study of the project the following methodology are to be
followed:

Size of the universe: The Kopili Hydro Electric Project was the
maiden venture of NEEPCO. According to Monthly Disposition Statement
of KOPILI HYDRO ELECTRIC PLANT for the month of June ’2018 the KOPILI
HYDRO ELECTRIC PLANT, NEEPCO LIMITED has population of 222
employees of which 28 are female and 194 are male which will form the
basis of our study.

Sample size: Sample size determination is an act of choosing

the number of observation or replicates to include in a statistical
sample.
For the sake of this study 50 sample size is selected which
contain both male and female.
Collection of data: KOPILI HYDRO ELECTRIC PLANT, NEEPCO
LIMITED is divided in 24 departments. Out of these 24
departments, working employees are selected randomly to carry
out the survey.
The survey was carried on with the help of questionnaire
consisting a series of questions and other prompts for the
purpose of gathering information from respondents.
Analysis of data: Analysis of data is a process of inspecting,
cleansing, transforming and modeling data with the goal of
discovering useful information, suggesting conclusions and
supporting decision making.
Analysis refers to breaking a whole into its separate
components for individual examination. Data analysis is a
process for obtaining raw data and converting it into information
useful for decision making by users.
Data can be analyzed from two main sources:
 PRIMARY DATA: Primary data is original research that is
obtained through first hand investigation. Primary data
includes information collected from interviews,
experiments, surveys, questionnaires, focus groups and
measurements.
In this project the primary data are collected through
questionnaires, direct communication with the working
employees.
 SECONDARY DATA: Secondary data is research that is
widely available and obtained from another party.
Secondary data can be found in publications, journals and
newspaper.
 1. Figure showing number of male and
female workers in KOPILI HYDRO
ELECTRIC PLANT, NEEPCO LIMITED :

NO.OF EMPLOYEES
70%

60%

50%

40%

NO.OF EMPLOYEES
30%

20%

10%

0%
MALE FEMALE

From the above figure we can say that, the number of male
working employees is higher i.e. 66% than that of female
workers i.e. 34%.
 2. Figure showing age groups of working
employees

AGE GROUP
50%
45%
40%
35%
30%
25%
AGE GROUP
20%
15%
10%
5%
0%
18-29 years 30-39 years 40-55 years 55 years and above

The above figure says that, highest number of employee is

between 40-55 years i.e. 46%. Secondly, 24% of employees are
between 30-39 years. 22% of employees are 55 years and above
and lastly, 8% of employees are between 18-29 years.
 3. Figure showing working time period of
employees:

Working time period

90%
80%
70%
60%
50%
40% Working time period
30%
20%
10%
0%
less than 1 years 1-5 years 6-10 years more than 10
years

The above figure says that, maximum numbers (80%) of

employees work in the organization since more than 10 years
and rest 20% are working since 1-5 years.
 4. Satisfactory level of employees in:

a) Benefits offered by the organization:

No. of employees
90%

80%

70%

60%

50%

40% No. of employees

30%

20%

10%

0%
Completely Somewhat Neutral Somewhat completely
dissatisfied dissatisfied satisfied satisfied

From the above figure we can say that, maximum employees i.e.
80% are completely satisfied with benefits offered by the
organization whereas, 12% employees are somewhat satisfied
and only 8% of employees have chosen the option neutral i.e.
neither they are satisfied nor dissatisfied.
 b) Employees’ career progression

No. of Employees

Comletely dissatisfied
Somewhat dissatisfied
Neutral
somewhat satisfied
Comletely satisfied

The above figure says that, 68% of employees are completely

satisfied with their career progression. 20% of employees are
somewhat satisfied, 8% of employees neither satisfied nor
dissatisfied and very less employees i.e. 4% of employees are
somewhat dissatisfied.
 c) Pay scale

pay scale

Completely dissatisfied
somewhat dissatisfied
neutral
Somewhat satisfied
completely satisfied

The figure says that, maximum numbers of employee i.e. 82%

are completely satisfied with their pay scale whereas 14% of
employees are somewhat satisfied but 4% of employees are
somewhat dissatisfied with their pay scale.
 d) Process used to determine annual
growth

Employees
80%

70%

60%

50%

40%
Employees
30%

20%

10%

0%
Completely somewhat neutral somewhat completely
dissatisfied dissatisfied satisfied satisfied

The above figure says that, 74% of employees are completely

satisfied with the process used to determine annual growth
whereas 14% of employees are somewhat satisfied. 10% are
neutral (i.e. neither satisfied nor dissatisfied) and 2% are
somewhat dissatisfied.
 5. Figure showing overall satisfaction of
the employees:

no. of employees

completely dissatisfied
somewhat dissatisfied
neutral
somewhat satisfied
completely satisfied

The figure says that, 62% of employees are completely satisfied,

28% of employees are somewhat satisfied, 4% of employees are
neither satisfied nor dissatisfied and 6% of employees are
somewhat dissatisfied.
 6. Figures showing employees perception
towards the organization:

a) The organization clearly conveys its

mission to the employees:

No. of employees
60%

50%

40%

30%
No. of employees
20%

10%

0%
Disagree somewhat Neutral somewhat Agree
completely dissagree agree completely

With the help of the diagram, we can say that 56% of employees
completely agree with the statement, 30% of employees are
somewhat agree with the statement, 6% of employees neither
agree nor disagree whereas, 8% of employees are somewhat
disagree.
 b) Availability of tools and resources :

disagree completely
somewhat disagree
Neither agree nor disagree
Somewhat agree
agree completely

The study says that, 62% of employees agree completely with

the statement that they have the tools and resources to do their
work whereas 20% of employees are somewhat agree with the
statement. 8% of employees are neither agree nor disagree. 6%
of employees are somewhat disagree and 4% of employees
disagree completely with the statement.
 c) Facility that attracts the employees most:

Employees

Good reputation of the org.

scale of pay
Work schedule
Technical advancement
Infrastructural facilities
others

After the survey study of employees working in KOPILI HYDRO

ELECTRIC PLANT, NEEPCO LIMITED, we found that, 50% of
employees are attracted through the good reputation of the
organization. Secondly, 24% of employees are attracted through
scale of pay, 8% of employees are attracted through work
schedule of the organization, 10% of employees are attracted
through Technical advancement, 4% of employees are attracted
through infrastructural facilities and rest 4% of employees are
attracted through other facilities.
 d) Do the employees think that they are
treated equally?

Employees

yes no

From the above figure we can say that 80% of employees think
they are treated equally whereas 20% of employees think they
are not treated equally.
 e) Rate in five point scale for KOPILI HYDRO
ELECTRIC PLANT, NEEPCO LIMITED by
the working employees:

No. of employees

5
4
3
2
1

From the figure we can say that, 54% of employees has rated
KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED with 5 points,
36% of employees have rated with 4 points whereas 10% of
employees have rated the organization with 3 point scale.
 f) Things that the company should do to
make it a better workplace.

Employees
35%

30%

25%

20%

15% Employees

10%

5%

0%
scale of pay Work schedule Technical Infrastructural other
advancement facilities

From the study we found that, 30% of employees think that the
organization should improve in the field of Technical
advancement and 30% employees has chosen the option of
infrastructural facilities, 20% of employees think that there
should be improvement in scale of pay whereas 10% of
employees go for improvement of work schedule and 10% has
chosen other field.
 7. Employees’ perception towards their
work:

a) Do you believe that there is an

opportunity for individual career growth
and development within the company
no. of employees

Yes
No

From the above figure we can say that, 90% of employees agree
that there is an opportunity for the individual career growth and
development within the company and rest 10% disagree with
this statement.
 b) Does the company offer you the adequate
opportunities for promotions?

No.of employees

Yes
No

The above figure says that, 80% of employees agree with the
statement that the company offer adequate opportunities for
promotions whereas 20% of employees do not agree with this
statement.
c) Satisfaction level of employees with the
information they receive from
management on what’s going on in the
organization:

no. of employees
60%

50%

40%

30%
no. of employees
20%

10%

0%
Completely somewhat neutral somewhat completely
dissatisfied dissatisfied satisfied satisfied

From the above figure we can say that, 27% of employees

are completely satisfied with the information they
receive from the management on what’s going on in the
organization. Secondly, 24% employees are somewhat
satisfied. 14% of employees are neither satisfied nor
dissatisfied, 6% of employees are somewhat dissatisfied
and 2% of employees are completely dissatisfied.
 d) The work expected of employee is
reasonable

No. of employees
70%

60%

50%

40%

30% No. of employees

20%

10%

0%
Completely Somewhat Neutral Somewhat completely
dissatisfied dissatisfied satisfied satisfied

From the above figure we can say that, 62% of employees are
completely satisfied with the statement that the work expected
of them is reasonable.26% of employees are somewhat satisfied
with the statement whereas 6% of employees are neither
satisfied nor dissatisfied and 6% of employees are somewhat
dissatisfied.
 e) There is good communication from
managers to employees:

employees

Completely dissatisfied
Somewhat dissatisfied
neutral
Somewhat satisfied
completely satisfied

From the above figure we can say that, 60% of employees are
completely satisfied with the statement that there is a good
communication from managers to employees in the
organization. 30% of employees are somewhat satisfied whereas
6% of employees are neither satisfied nor dissatisfied. 2% of
employees are somewhat dissatisfied and 2% are completely
dissatisfied.
 f) My supervisor promotes an atmosphere
of teamwork:

Employees
80%

70%

60%

50%

40%
Employees
30%

20%

10%

0%
completely Somewhat Neutral Somewhat Completely
dissatisfied dissatisfied satisfied satisfied

From the figure we can say that, 70% of employees are

completely satisfied with the statement that their supervisor
promotes an atmosphere of teamwork. 18% of employees are
somewhat satisfied, 8% of employees are neither satisfied nor
dissatisfied with the statement, 2% of employees are
somewhat dissatisfied and 2% of employees are completely
dissatisfied with this statement.
 g) Do you feel that your opinions are heard
and valued by your superior?

Employees

YES
NO

The above figure says that, 84% of employees agree that their
opinions are heard and valued by their superior and rest 16% of
employees does not agree with this statement.
h) Opinion about the organization working
hours:

No. of employees

No comment

Under pressure

No. of employees
Uncomfortable

Comfortable

0% 20% 40% 60% 80% 100%

The figure above shows that, maximum employees i.e.

88% are comfortable with the organizations working
hours. Whereas,
6% of employees feel that their working hours is under
pressure and rest 6% of employee have no comment on
this.
 i) Employees’ work gives them a feeling of
personal accomplishment:

Employees

Disagree completely
Somewhat disagree
Neutral
Somewhat agree
Agree completely

From the above figure we can say that, 78% employees agree
with the statement that their work gives them a feeling of
personal accomplishment. 14% of employees are somewhat
agree with the statement, 6% of employees neither agree nor
disagree and 2% of employee are completely disagree with this
statement.
 FINDINGS

 As per the first objective we found that, maximum

employees are very much satisfied with benefits provided
by the organization, career progression, pay scale, annual
salary growth etc. and very less number of employees are
somewhat dissatisfied. Therefore there is very less
employee turnover in the organization.
 As per the second objective, maximum employees have
positive perception towards the organization. There are few
employees who feel that the organization should improve
the infrastructural facility and technical advancement.
 As per the third objective, most of the employees have
positive attitude towards their job. The study indicated that
there is a good human relation within the organization.
 Suggestions and Recommendation:

KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED is a well

reputed organization and maximum respondents have replied
with positive answer, therefore suggesting something for such
organization is very difficult.
After the investigation of the research problem following
suggestions can be given. These suggestions would definitely
help KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED to satisfy
their employees in different fields:

1. As per the feedback of employees there should be proper

implementation of transfer policy.
2. The organization should improve in the field of technical
advancement and infrastructural facility.
 CONCLUSION

Every project work has some objective. Thus, according to the

objective I have carried on this project i.e. Employee job
satisfaction in KOPILI HYDRO ELECTRIC PLANT, NEEPCO LIMITED.
Employees have different level of satisfaction towards their job.
The study draws conclusion that, maximum employees are
satisfied working for this organization. Maximum employees are
working since long (more than 10 years) which indicates there is
very less employee turnover.
Whereas, extrinsic factors are associated
with employee job dissatisfaction like improvement in the field
of technical advancement and infrastructural facilities.
 BIBLIOGRAPHY

1. Monthly Disposition Statement KOPILI HYDRO ELECTRIC

PLANT for the month of June ’2018 the KOPILI HYDRO
ELECTRIC PLANT, NEEPCO LIMITED
2. Research Methodology Book.
3. www.Google.com
 Annexure-II

QUESTIONNAIRE

I am NEEKITA KHANAL a student of MBA 3rd semester has undertaken a summer

training project in KHEP NEEPCO LTD. on the topic EMPLOYEE JOB SATISFACTION
in HUMAN RESOURCE for the batch 2017-19 under ASSAM DOWN TOWN
UNIVERSITY. In this connection I request your kind cooperation by way of
responding to the following questionnaire. I assure your information so gathered
shall be kept confidential and will be used for academic purpose only.

1. My cadre is ________________________________

2. I am (kindly tell us about your gender)

a) Male b) Female

3. My age group is-

a) 18-29 years b) 30-39 years

b) 40-55 years d) 55 years and above.

4. I am serving this organization from last—

a) Less than 1 year b) 1-5 years.

c) 6-10 years d) More than 10 years.

5. How satisfied are you with—

 Benefits offered by the organization?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

 Your career progression at the organization thus far?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

 Your pay scale?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied
  The process used to determine annual raises?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

6. Overall how satisfied are you working for the organization?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

7. The organization clearly conveys its mission to the employees

a) Disagree completely
b) Somewhat disagree
c) Neither agree nor disagree
d) Somewhat agree
e) Agree completely

8. I have the tools and resources I need to do my job

a) Disagree completely
 b) Somewhat disagree
c) Neither agree nor disagree
d) Somewhat agree
e) Agree completely

9. Which facility attracts you the most in the organization?

a) Good reputation of the organization.

b) Scale of pay
c) Work schedule
d) Technical advancement
e) Infrastructural facilities
f) Other

10. Do you think all the employees are treated equally?

a) Yes

b) No

11. Rate of service provided by the organization in a five point scale.

a) 5

b) 4

c) 3

d) 2
 e) 1

12. Things that the company should do to make it a better

workplace

a) Scale of pay

b) Work schedule

c) Technical advancement

d) Infrastructural facility

e) Other (specify if any)

13. Do you believe that there is an opportunity for individual career growth and
development within the company?

a) Yes

b) No

14. Are you extremely proud to tell that I work for this organization?

a) Yes

b) No
15. Does the company offer adequate opportunities for promotions?

a) Yes

b) No

16. How satisfied are you with the information you receive from management on
what’s going on in the organization?

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

17. The amount of work expected of me is reasonable

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

18. There is good communication from managers to employees

 a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

19. My supervisor promotes an atmosphere of teamwork

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

20. I have ready access to the information I need to get my job done

a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

21. I am familiar with the mission statement put forth by my department

 a) Completely dissatisfied
b) Somewhat dissatisfied
c) Neutral
d) Somewhat satisfied
e) Completely satisfied

22. I agree with the mission statement put forth by my department

a) Strongly disagree

b) Disagree

c) Undecided

d) Agree

23. I feel underutilized in my job

a) Disagree completely
b) Somewhat disagree
c) Neither agree nor disagree
d) Somewhat agree
e) Agree completely

24. Do you feel that your opinions are heard and valued by your superior

a) Yes
 b) No

25. What is the opinion about this organization working hours?

a) Comfortable

b) Uncomfortable

c) Under pressure

d) No comment

26. My work gives me a feeling of personal accomplishment

a) Disagree completely
b) Somewhat disagree
c) Neither agree nor disagree
d) Somewhat agree
e) Agree completely