03042019/15

Celebrating 50th Year of Academic Excellence

“Mega Campus Recruitment Drive”

Campus Recruitment by Amazon

(French, German, Spanish, Italian, Japanese, Chinese, Portuguese, Arabic)

Eligibility-B.A/ M.A/M.Phil./PhD Job location- Bangalore, Hyderabad

CTC: 5.16 Lakhs- 8 Lakhs/Annum Job Type- Full time, Immediate Joining
Job Designation- Various Roles Courses: French, German, Spanish, Italian,
Experience- 0-7 Years Japanese, Chinese, Portuguese, Arabic

Register yourself on:

Venue- Lecture Hall-2 https://bit.ly/2KgFhsn
Convention Centre, JNU, New Delhi.
(Last date: April 19, 2019)
Time- 9:30 AM
Date- 20th April, 2019

For any queries, contact- Pushkar (8882444866) or Nupur (7488398430)

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About Jobs at Amazon

1. Prerequisite: TRMS

Location : Hyderabad

Languages

 Arabic (BA Hons and above in respective language/ B2 and above/ advanced diploma )
 Italian (BA Hons and above in respective language/ B2 and above/ advanced diploma)
 Chinese (BA Hons and above in respective language/ HSK3 and above/ advanced diploma)
 Turkish (BA Hons and above in respective language/ and above/ advanced diploma

10+2 or above in academics, and wiling to relocate to Hyderabad , work in rotational shifts and week
offs.
0-7 Years of work experience
For AR : 516,000LPA – 700,000LPA
For IT,CN,TR – 597,500-800,000LPA
PS : Candidates who have applied in last 6 months for TRMS roles are not eligible.

Amazon strives to be the world’s most customer-centric company, where customers can find and
discover anything that they might want to buy online. Transaction Risk Management Services (TRMS)
provides global 24 hour coverage. The team protects Amazon and its customers from fraudulent
purchases.
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of
performance and results-oriented thinking, to join the Transaction Risk Management Team in
Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and
elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce
payments space, previous trust and safety experience, and experience succeeding in a customer-
driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team
environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals
and will work under very limited supervision of the Manager. Excellent individual problem-solving and
analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are
expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal
communication with department management, risk analysts, risk engineers, other company associates
and third-parties to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the
development of the department.

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Educational Requirements
 10+2 or above
 German/Spanish/French/Italian: B2 and above
 Chinese: HSK 3 or above
 Japanese: N3/Level 3 and above

Communication Skills
 Excellent written and spoken English skills and an ability to compose a grammatically correct,
concise and accurate written response
 Excellent interpersonal skills, with the ability to communicate complex transactional issues
correctly and clearly to both internal and external customers

Problem Solving Skills

 Demonstrated ability to work independently and make complex investigation decisions with little
to no guidance
 Excellent problem solving skills
 Demonstrated ability to analyze problems logically
 Self-disciplined, diligent, proactive and detail oriented
 Strong time management and organizational skills
 Effectively prioritizes work time to ensure productivity and fulfills department standards for time
spent
 Excellent ability to determine situational needs and provide appropriate solutions

Qualifications
 Demonstrated ability to exceed expectations with regard to performance and individual
contribution
 Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious
patterns
 Demonstrated positive, results oriented attitude
 Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
 Ability to maintain high levels of confidentiality and data security standards
 Experience with Microsoft Office, including Outlook, Word, and Excel
 24/7/365 availability, including willingness to work on weekends, nights and outside of the
"standard" work day (as required)
 Demonstrate flexibility to work overtime hours as per business requirement

2. JOB DESCRIPTION: SELLER SUPPORT ASSOCIATE

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Prerequisite: Selling Partner Support Team

Job location: Hyderabad
Languages:

 Portuguese (BA Hons and above in respective language/ B2 and above/ advanced diploma )
 German(BA Hons and above in respective language/ B2.2 and above/ advanced diploma,)
 Spanish(BA Hons and above in respective language/ B2and above/ advanced diploma)

Work Timings: Rotational shifts & week offs.

Fresher’s / Experienced.(0-6Y)
Compensation
 Fresher – 516,000LPA + Relocation benefit (German/ Spanish) and 597,500LPA +Relocation benefit
(Portuguese)
 Experienced - Compensation varies based on the overall experience and the current package.

 Demonstrates effective, clear and professional written and oral communication.

 Provides prompt and efficient service to Amazon Sellers and Merchants including the
appropriate escalation of Sellers’ issues.
 Maintains a positive and professional demeanor always portraying the company in a positive
light and effectively managing sensitive issues.
 Demonstrates excellent time-management skills and the ability to work independently while
using departmental resources, policies and procedures.
 Contributes to a positive team environment and proactively aids team members with difficult
contacts as needed.
 Maintains acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
 Actively seeks solutions through logical reasoning and data interpretation skills and identifies
trends to appropriate channel including improvement suggestions.
 Liaise with other departments such as Customer Service, Merchant Investigations, or Payments
teams as required to resolve Seller’s issues and questions.

Basic Qualification:

 Education: 3rd level qualification – Graduation is mandatory

 B2.2 level certification/ BA or above in German; B2 or equivalent in Spanish/ B2 or equivalent
in Portuguese
 English, French, written and spoken proficiency.
 6 + months experience within a customer service /contact center environment would be an
advantage
 Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office
Application Excel and Internet Explorer / Mozilla Firefox

Preferred Qualification:

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 Business acumen in areas of e-commerce and retail is advantageous

 Process improvement awareness and experience
 Enthusiasm and strong self-motivation.
 Strong prioritization and time management skills, with a high degree of flexibility.
 Ability to embrace constant change with flexibility and good grace.
 Demonstrate appropriate sense of urgency and adaptability in response to changing business
needs
 Demonstrates effective communication, composure, and professional attitude
 Exemplary performance record, particularly with regard to quality & productivity

3. Prerequisite: Seller Onboarding Specialist Team

Job location: Hyderabad
Languages:

 German(BA Hons and above in respective language/ B2.2 and above/ advanced diploma,)
 Italian (BA Hons and above in respective language/ B2 and above/ advanced diploma)

Work Timings: Rotational shifts & week offs.

Fresher’s / Experienced.(0-6Y)
Compensation
 Fresher – 516,000LPA + Relocation benefit (German); 5.97 LPA (Italian)
 Experienced - Compensation varies based on the overall experience and the current package.

JOB DESCRITPTION:

 Call Sellers and help them onboard onto the program


 Coach sellers on setting up their seller central account to ship Prime orders

 Facilitate onboarding of sellers onto a new carrier to deliver Prime orders to buyers within 1 business day

 Encourage sellers to add more selection to Seller Fulfilled Prime

 Monitor sellers’ performance including late shipping, packaging issues, oversize and overweight packages, refund
processing. Send warnings emails to offenders.

We are looking for a bright and motivated individual to build their career with our MFN Prime team. To join our team you
have to:

 Work autonomously and deal with ambiguity

 Identify root causes of customer/carrier problems and drive resolution instantly

 Be flexible and adaptable to learn new processes

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BASIC QUALIFICATIONS:

 Speak, read and write fluently in German and Italian (B2.2/BA Hons or equivalent in German and B2 or equivalent
in Italian)
 Bachelor degree preferably in Computer Science or Business and 0 to 3 years of relevant working experience
(preferable in account management)
 Advanced computer literacy in Microsoft Office (especially MS Excel) applications
 Ability to work with IT systems, understand and work with XML feeds, SQL/DW.
 Excellent communication skills in written and oral English with the ability to face external and internal partners in
a professional and mature manner.
 Interest in e-Commerce/Online business.
 Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is
required.
 Attention to detail and high capability to work on different projects in parallel
 Creative and analytical problem solver with a passion for operational excellence

4. JD for Advertiser Success

Prerequisite: Advertiser Success Team
Job Location : Bangalore
Languages:

 French(BA Hons and above in respective language/ B2 and above/ advanced diploma )
 German(BA Hons and above in respective language/ B2.2 and above/ advanced diploma,)
 Spanish(BA Hons and above in respective language/ B2and above/ advanced diploma)
 Italian (BA Hons and above in respective language/ B2 and above/ advanced diploma)
 Japanese (BA Hons and above in respective language/ N3 and above/ advanced diploma)

Work timings: 12 PM to 9 PM; Monday to Friday

Fresher’s / Experienced.(0-6Y)
Compensation:
 Fresher – 516,000 LPA + Relocation benefit (German, French, Spanish, Italian, Japanese)
 Experienced - Compensation varies based on the overall experience and the current package.

Sponsored Products is a key program in the Amazon Clicks advertising world. It is a cost-per- click advertising
program. In support of the Sponsored Products business, we are building a team of energetic and highly
motivated Launch Specialists who will help new and existing sellers & vendors understand the opportunity with
in Amazon advertising programs and grow their business. Working with new sellers & vendors, you will be
responsible for helping them register on the program, review their catalog, identify the advertising business
opportunity and help them with setting up campaigns. You will work with a wide range of businesses to
eliminate blockers to a seller’s success while driving greater commitment and results. You success will be
measured in the number of new sellers you bring on to the platform along with measuring the value they
provide to Amazon end customers and in turn the program.

To be successful in this role, one should have an experience of interacting with global clients, be an effective
communicator, quick to learn new tools and systems and flexible in the face of changes. Our environment is
fast-paced and requires someone who is comfortable working in a deadline-driven environment. You should
have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to

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multi task (in terms of assisting multiple sellers & vendors with different issues at any one time) and the most
importantly customer obsession. Technically well informed with an interest in online advertising, should possess
excellent verbal & written communication skills and should be able to explain issues and paths to resolution
quickly and efficiently.

Core responsibilities include:

 Serves as main point of contact for sellers & vendors (Standard and High Value) and act as a
support function to Sales & Marketing initiatives.

 Provide on boarding and registration support for new sellers & vendors.

 Provide launch support along with setting up campaigns for sellers & vendors.

 Understands Sponsored Products platform and uses various tools to fix campaign related issues.

 Provides Seller & Vendor education on Sponsored Products and other advertising platforms via
online trainings.

 Reviews and maintains accurate online help content related to Sponsored Products on Seller
Central.

 Responds promptly and accurately to advertisers and help them troubleshoot issues.

 Identify common blockers faced by new and existing sellers and provide feedback to the
marketing and product development teams.

 Identifies opportunities to improve designed Amazon product based on customer feedback, data
analysis, and feature gaps with competitive products.
 Must be open for both Calling and Non Voice roles

Basic qualification skills:

 Bachelor’s degree in a business discipline.

 Graduate Degree with advanced language skill
 Freshers or Proven work experience of 2+ years
 Passionate about online business, e-commerce and sales
 Desire to work in a fast-paced, challenging environment.
 Superior verbal and written communication skills as demonstrated by experience
 Flexible to work in rotational shifts.
 Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word
and PowerPoint.

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