Diag, Error, Pcodes PDF

'P' codes of RUBY family
Menu
Menu Description Value
No.
When the machine completes a copy job, it clears features which have 0: Disabled,1: 20 seconds,2: 30
1 Auto Clear Time
been selected for that particular copy job after a specified period of time. seconds,3: 60 seconds*,4: 90 sec.
2 Tray Priority Select the tray priority. 1: Tray1* 2: Tray 2 3: Bypass Tray
3 Document Type Select the default document type. 1: Text* ,2: Text & Photo,3: Photo
0: Lightest 1: Light 2: Normal*,3: Dark,4:
4 Density Select the default density level.
Darkest
Select the default zoom ratio. Note The selectable values change Inches 0: 100%* 1: 50% 2: 78% 3: 141%
5 Reduce/Enlarge Ratio depending on the selected measuring unit under Metric/Inches (menu 4: 200%,Metric 0: 100%* 1: 50% 2: 70%
number: 15). " 3: 129% 4: 200%
When a tray runs out of paper during a copy job, the machine automatically
6 Automatic Tray Selection selects another tray that is loaded with the same size and same orientation 0: Disabled 1: Enabled*
of paper.
The Document Feeder detects the document size, and automatically

7 Automatic Paper Selection selects paper. This feature is called Automatic Paper Selection. Note This 0: Disabled* 1: Enabled
feature cannot be enabled on WorkCentre 5020/B. "
Specify the preset zoom ratio for one of the selections of the
Preset Reduce/Enlarge
8 <Reduce/Enlarge> button. For information on the <Reduce/ Enlarge> 50 - 200% (Default: 64%)
Zoom Ratio
button
0: Least Sharp 1:Less Sharp 2: Normal* 3:
9 Sharpness (Copying) Select the default sharpness level for copy jobs.
Sharp 4: Sharpest
0: Least Sharp 1:Less Sharp 2: Normal* 3:
10 Sharpness (Scanning) Select the default sharpness level for scan jobs.
Sharp 4: Sharpest
1: 5 minutes* 2: 20 minutes 3: 60 minutes
Transition Time to Low
11 Select the transition time for the machine to switch to the Low Power Mode. 4: 120 minutes 5: 240 minutes 254:
Power Mode
Disable
0: 0 minute 1: 5 minutes* 2: 20 minutes 3:
Transition Time to Sleep Select the transition time for the machine to switch to the Sleep Mode after
12 60 minutes 4: 120 minutes 5: 240 minutes
Mode the machine switches to the Low Power Mode.
254: Disable
Background Suppression The machine automatically removes the background color of an original 0: Disable 1: Level 1 2: Level 2* 3: Level 3
13
(Copying) document for a copy job. Select the Background Suppression level. 4: Level 4 5: Level 5
The machine automatically removes the background color of an original

Background Suppression document for a scan job. Select the Background Suppression level. Note 1: Level 1 2: Level 2* 3: Level 3 4: Level 4
14
(Scanning) You can also select whether or not to enable this feature in the scan driver. 5: Level 5
"
15 Metric/Inch Select the default measurement unit. 0: Metric 1: Inch13* 2: Inch14
When the <Next Original> button is lit during a copy job, and if the <Next
<Next Original> Auto Clear Original> button is not pressed for a specified period of time to indicate the 0: Disable 1: 20 seconds 2: 30 seconds 3:
16
Time last page of documents, the machine automatically resumes to process the 60 seconds* 4: 90 seconds
copy job.
After clearing paper jams in the Bypass Tray, the machine automatically
Wait Time after Clearing executes the recovery processing. Specify how long it takes for the
17 0 - 60 seconds (Default: 8 seconds)
Jams in the Bypass Tray machine to start its recovery processing after paper jams have been
cleared.
When scanning a document for a copy or scan job, opening the Document
18 Carriage Return Position 0 - 60 seconds (Default: 7 seconds)
Cover triggers the scanner carriage to be in the ready position. .
Drum Cartridge Remaining

22 Shows you the remaining life of the Drum Cartridge in percentages. 0 - 100%
Life
23 Total Print Counter Shows the total number of copies made under all accounts.
24 Machine Serial Number Shows you the machine serial number.
Select the machine account mode. Important When selecting “2” (Multiple 0: No Account Mode* 1: Single Account
70 Account Mode
Account Mode) Mode 2: Multiple Account Mode
Rajesh Pimpale
RTS (WEST)
Additional 'P' Codes Ruby Family
When machine is in multiple account mode by selecting '2' for account mode (menu no.70) in the system settings,additional
menus become available
Menu
Menu Description Value
Number
71 All Accounts Copy Count Clear Clears the copy count of all the accounts.
Shows the total number of copies made under the account
100 Account Number 1 Copy Count 0 - 60,000
number 1.
number 2.
number 3.
number 4.
number 5.
number 6.
number 7.
number 8.
number 9.
number 10.
Specify a three-digit password of the System Administrator. Note

200 System Administrator Password 000 - 999 (Default: 111)
The System Administrator’s account number is "0". "
201 Account Number 1 Password Specify a three-digit password of the account number 1. 000 - 999
Specify the maximum size of a copy job allowed for the account
301 Account Number 1 Copy Job Limit 0 - 60 (0 -60,000)
number 1.
number 2.
number 3.
number 4.
number 5.
number 6.
number 7.
number 8.
number 9.
number 10.
Rajesh Pimpale
RTS (WEST)
Basic Operations of the Diagnostic Mode How to Input the Chain and Function
The following shows the Chain and Function input method in the Diagnostic Mode.
A Chain/Function Code must be input as 2 digits. If the Chain/Function Code is "1,"

it must be input as "01." Any input value that goes beyond the 2nd digit will be ignored.
To clear the Chain/Function Code that was input, press the "C" button.
Both digits will be cleared, and you will be returned to the Code input screen.
When inputting the Function Code, pressing the [Start] button after inputting a Function Code
that is out of the specified range will transfer you to the initial screen of Function input.
Enter the Diagnostic Mode and check that the "C_ " (Chain Code input screen) is shown on the
display. The "_" should be blinking.
Display: Displays the menus and their results.
Keypad: Inputs Chain Function Codes.
[Start] button: Displays the Diagnostics Menu.

C _
[Stop] button: Pauses/Stops the diagnostic.
Use the keypad to enter the 2-digit Chain Code.
The first number will appear in the first digit space, and the "_" will move to the right.
How to Enter the Diagnostic Mode

Press and hold down the [0] button on the keypad for 4 seconds or longer, and then press (and
quickly release) the [Start] button while still keeping the [0] button pressed. C 1 _
Once in the Diagnostic Mode, "C_ " (Chain Code input screen) is shown on the display.
The "_" is blinking.
Input the next number, and it will appear in the second digit space.
C _
C 1 2
How to Exit the Diagnostic Mode

Switch the machine OFF and then ON again.
General Procedures July, 2007 Initial Issue

6-4 WorkCentre 5020
Pressing the [Start] button will show the "F_ " (Function Code input screen) on the display. IOT Diagnostics
An "F" and the blinking "_" are shown on the Function Code input screen.
Input Diagnostics
The Input Diagnostics can be used to check the status of the various sensors in the engine, IIT,
F _ and Trays.
Pressing the [Stop] button will stop the monitoring and return you to the Function Code input
screen. To resume the monitoring, press the [Start] button again.
Use the keypad to enter the 2-digit Function Code.
Chain Func Sub Contents of Data Meaning
01 01 PH L/H (Left Side) L: Cover is closed

COVER H: Cover is open
F 2 _ 01 10 TRAY STM (Tray 2) L/H
COVER
L: Cover is closed
H: Cover is open
01 11 PH L/H (Tray 1) LOW L: Cover is closed
Pressing the [Start] button will then run the specified Diagnostic Code. COVER H: FCover is open
01 12 PH FRONT COVER L: Cover is closed
H: Cover is open
F 2 3 05 10 IIT Platen COVER Open L: Cover is closed

H: Cover is open
05 11 IIT Carriage Home Sensor L: Sensor is exposed
How to Interrupt a Diagnostic H: Sensor is blocked
Press the [Stop] button when the diagnostic is still running. 07 07 TRAY Tray1 No Paper Sensor L: Paper present
Stopping a diagnostic that is running will return you to the Function Code input screen.
H: No paper
07 08 TRAY STM No Paper Sensor L: Paper present
Pressing the [AC] button will return you to the Chain Code input screen (“C_”).
H: No paper
08 05 PH IOT Regi Sensor L: No paper
H: Paper present
08 06 TRAY STM Feed Sensor L: No paper
H: Paper present
08 07 TRAY Tray1 Feed Sensor L: No paper
H: Paper present
08 47 TRAY FEED READY Level is high
SIGNAL Hot-Line Control
09 02 XERO Drum Cartridge L: No Drum Cartridge
Detected H: Cartridge present
Initial Issue July, 2007 General Procedures

WorkCentre 5020 6-5
Chain Func Sub Contents of Data Meaning Chain Func Sub Contents of Data Meaning
09 07 XERO Toner Empty Sensor L: Toner available 05 20 IIT Carriage Motor High Move the Carriage in the
H: Toner depleted Speed scan scan direction at 80mm/
sec. NOTE: After the
10 23 PH Fuser Exit Sensor L: No paper
scan, the Carriage stops
H: Paper present
beyond the end position.
10 60 FUSER Nohad Fan Fail Monitor L: Able to monitor FUSER Pressing the [Start] but-
FAN FAIL ton again returns the Car-
H: Unable to monitor riage to the home
FUSER FAN FAIL position. After another
scan, the Carriage stops
Output Diagnostics beyond the end position.
Turn the power off and on
The Output Diagnostics can be used to operate and check the status of the various motors,
solenoids and clutches in the engine, IIT, and Trays. The operation can be enabled for every to return the Carriage to
component, and whether or not the component is operating properly can be determined by the home position.
checking the operation from outside.
05 21 IIT Carriage Motor High Move the Carriage
When a component is operating, "run" is displayed. Speed return toward home position at
80mm/sec. NOTE: See
05-20.
05 22 IIT Carriage Motor Low Move the Carriage in the
r u n Speed scan scan direction at 40mm/
sec. NOTE: See 05-20.
05 23 IIT Carriage Motor Low Move the Carriage
Pressing the [Stop] button will stop the operation of the component and return you to the Func- Speed return toward home position at
tion Code input screen.
40mm/sec. NOTE: See
05-20.
06 15 ROS ROS Motor ON ROS Motor Start & Stop
F 2 3 08 10 PH IOT Registration
Clutch
08 11 TRAY STM Feed Clutch
To resume the operation of the specified component, press the [Start] button again.
08 12 TRAY Tray1 Feed Clutch
08 13 TRAY STM Feed Motor
04 01 PH IOT Motor ON 08 17 PH Bypass Solenoid
04 02 FUSER Nohad Fan Motor Fuser Fan changes from 09 04 XERO HVPS ON (LOW
(HIGH SPEED) Low to High speed VOLTAGE)

6-6 WorkCentre 5020
Clearing the error will return you to the Function Code input screen.
09 05 XERO HVPS ON (HIGH

VOLTAGE)
09 06 XERO Pre-Charge Erase
Lamp
F _
To resume the test print, press the [Start] button again.
Program Function
The Program Function can access the NVM (the EEPROM on the AIOC PWB) to perform the Pressing the [Stop] button in the middle of a test print will stop the feeding of additional paper,
following functions: output any paper that was already fed, and return you to the Function Code input screen.
• Test Print Initialize NVM [20-58]

• Initialize NVM
• Check Error History This will return the NVM settings to their default values.
• Check Print Count
While the NVM is being initialized, "run" is displayed.
• Display Version
• Clear Error History
• Display Serial Number, Product Number
Test Print [23-10], [23-01]

r u n
There are two test print modes: one that outputs the Controller built-in pattern, and another that
outputs the MCU built-in pattern. When NVM initialization is complete, you will be returned to the Function Code input screen.
NOTE: Before running either of these test prints, you must check and make sure that the appli-
cable NVM settings are correct. See Summary of Program Functions.
During a test print, "run" is displayed.
r u n
Once the test print starts, an error code will be displayed if an error occurs while printing.
C 1

WorkCentre 5020 6-7
Display Error History [40-01] Display Firmware Version [29-49]
This can be used to check for the last 20 errors. This can be used to check the firmware versions of the Controller and the MCU.
Pressing the [Start] button will display the error codes, starting with the most recent error. Pressing the [Start] button will display the firmware version, starting from the highest order (left-
most) digit.
Once everything has been displayed, you will be returned to the Function Code input screen.
E 1
J 6 6
1
When the last error is displayed, press the [Start] key to return to the Function Code input F 1
a
2
screen.
Clear Error History [20-59]
This can be used to clear the Error History.
F _ While the Error History is being cleared, "run" is displayed.
Pressing the [Stop] key during the display will stop it and return you to the Function Code input
screen.
Check Print Count [25-01] r u n

This can be used to check the total print count. The display is in decimal numbers.
Once the Error History has been cleared, you will be returned to the Function Code input
The initial display shows the first 3 digits of the print count. Pressing the [Start] button will show screen.
you the next 3 digits.
Display Serial Number [25-20]
Pressing the [Start] button again will return you to the Function Code input screen.
This can be used to display the serial number of the machine.
Pressing the [Start] button will display the serial number, starting from the highest order (left-
most) digit.
7 1 1
6 Once the whole serial number has been displayed, you will be returned to the Function Code
input screen.
F 1 2 9
5
8
F 3 1
6 4
7
0

6-8 WorkCentre 5020
Display Product Code [25-21]
This can be used to display the product code of the machine.
Pressing the [Start] button will display the product code, starting from the highest order (left-
most) digit.
Once the whole product code has been displayed, you will be returned to the Function Code
input screen.
F _

WorkCentre 5020 6-9
Summary of Program Functions
Chain Function Sub Contents of Data Meaning
20 58 Initialize MCU NVM Initialize Sets the initial value in the MCU's system data.
20 59 Initialize Clear Error History Clears the Error History.
20 60 Initialize MCU NVM Update Sets the initial value in additional system data between old and new MCU
versions.
Use "DIAG EXECUTE" command.
23 10 Test Print Test Print Executes test pattern printing.
23 01 Test Print Print Controller built-in pattern Prints the Controller built-in grid, using the following NVM settings:
1-Sided or 2-Sided: 23-20
Paper Source: 23-21
Number of prints: 23-27 (high-order digits) and
23-26 (low-order digits)
25 01 Check Display total print counter Displays the total print count (6 digits). The display is divided into 2
portions: the high-order digits and the low-order digits.
25 20 Check Display machine serial number Displays the machine serial number (10 digits). The display is divided into 4
portions: the highest-order digit, followed by 3 sets of 3 digits.
25 21 Check Display machine product code Displays the machine product code (8 digits). The display is divided into 3
portions: the 2 highest-order digits, followed by 2 sets of 3 digits.
29 50 Check Display Controller firmware version Displays the firmware version of the Controller. The display is divided into
3 portions, starting from the highest-order digit.
29 49 Check Display MCU firmware version Displays the firmware version of the MCU. The display is divided into 3
portions, starting from the highest-order digit.
40 01 Check Display Error History Displays the Error History, starting with the most recent error code.

6-10 WorkCentre 5020
NVM Settings Mode
Basic Operations of the NVM Settings Mode
The NVM Settings Mode allows you to check or change the value of each NVM setting.
Initially, the current value of the specified NVM item is shown as blinking.
3
Using the keypad to input a value shows the value as blinking.
3 1
3
Pressing the [C] button clears the value that was input and leaves the current value as blinking.
3
Pressing the [Start] button sets the value that was input, stops the blinking, and returns you to
the Function Code input screen after 2 seconds has passed.
3
If the [Start] button is pressed when "_" is displayed, or when the input value is outside the
range of possible settings, the input value is treated as invalid while the current value is shown
as blinking. You will then be returned to the Function Code input screen after 4 seconds has
passed.
See List of NVM Settings.

WorkCentre 5020 6-11
List of NVM Settings
NOTE: In the “CE Access” columns, “O” = yes and “X” = no.
CE
Access
Func Initial
Chain tion Sub Contents of Data Range Unit Value R W Init Remarks
06 20 ROS ALL TRAY-LASER SIDE 1~99 0.254 50 O O O

REGI ADJUSTMENT mm
06 21 ROS TRAY1-LASER SIDE REGI 1~99 0.254 50 O O O
ADJUSTMENT mm
06 22 ROS TRAY2-LASER SIDE REGI 1~99 0.254 50 O O O
ADJUSTMENT mm
06 26 ROS MSI-LASER SIDE REGI 1~99 0.254 50 O O O
ADJUSTMENT mm
06 28 ROS DUP ALL TRAY-LASER 1~99 0.254 50 O O O
SIDE REGI ADJUSTMENT mm
06 29 ROS DUP TRAY1-LASER SIDE 1~99 0.254 50 O O O
REGI ADJUSTMENT mm
06 30 ROS DUP TRAY2-LASER SIDE 1~99 0.254 50 O O O
REGI ADJUSTMENT mm
06 34 ROS DUP MSI-LASER SIDE 1~99 0.254 50 O O O
REGI ADJUSTMENT mm
06 52 ROS IMAGE AREA 0~1 - 0 O O O 0:Normal Image Area
1:Wide Image Area
07 46 TRAY Tray1-paper size 0~254 1mm 2 O O O value paper type
1: 11”x17” SEF
2: A3 SEF
3: 8K SEF*1
5: B4SEF
6: 8.5”x14” SEF(Legal)
7: 8.5”x13.4” SEF(Mexico Folio)
8: 8.5”x13” (Folio)
10: A4 SEF
11: 8.5”x11” SEF(Letter)
12: 16K SEF*1
15: B5 SEF
17: 8.5”x11” LEF(Letter)

CE
Access
Func Initial
07 47 TRAY Tray2-paper size 0~254 1mm 2 O O O value paper type

1: 11”x17” SEF
2: A3 SEF
3: 8K SEF*1
5: B4SEF
8: 8.5”x13” (Folio)
10: A4 SEF
12: 16K SEF*1
15: B5 SEF
07 48 TRAY MSI Paper size 0~254 1mm 2 O O O value paper type
1: 11”x17” SEF
2: A3 SEF
3: 8K SEF*1
5: B4SEF
8: 8.5”x13” (Folio)
10: A4 SEF
12: 16K SEF*1
15: B5 SEF
18: 5.5”x8.5” S
19: A5 S
20 01 PH LEAD REGI ADJUSTMENT 0~60 0.146 30 O O O Image input is delayed when Set Value is
- ALL TRAY mm increased.
Min(0)=-4.46mm, Max(66)=4.46mm,
Initial(33)=0mm
20 41 PH TRAY1 for Normal LEAD 0~60 0.146 30 O O O Image input is delayed when Set Value is
REGI ADJ mm increased.
20 42 PH TRAY2 for Normal LEAD 0~60 0.146 30 O O O Image input is delayed when Set Value is
REGI ADJ mm increased.

CE
Access
Func Initial
20 43 PH SMH for Normal LEAD REGI 0~60 0.146 30 O O O Image input is delayed when Set Value is
ADJ mm increased.
20 45 PH DUP ALL SIZE for Normal 0~60 0.146 30 O O O Image input is delayed when Set Value is
LEAD REGI ADJ mm increased.
20 46 PH ALL TRAY - REGI LOOP 0~66 0.438 33 O O O Loop increases when Set Value is
TIMER mm increased.
20 47 PH TRAY1 for Normal Paper - 0~66 0.438 33 O O O Loop increases when Set Value is
REGI LOOP TIMER mm increased.
20 48 PH TRAY2 for Normal Paper - 0~66 0.438 33 O O O Loop increases when Set Value is
REGI LOOP TIMER mm increased.
20 49 PH SMH for Normal Paper - REGI 0~66 0.438 11 O O O Loop increases when Set Value is
LOOP TIMER mm increased.
20 51 PH DUP for Normal Paper - REGI 0~66 0.438 33 O O O Loop increases when Set Value is
LOOP TIMER mm increased.
21 09 HFSI Last 2 of Fuser discharging 0~99 1 0 O O X Only 0 clearance is possible in the write
Number mode.
("0 clearance" means all bytes change to 0
at the same time.)
21 19 HFSI 5th & 6th Fuser discharging 0~99 1 0 O O X Only 0 clearance is possible in the write
Number mode.
at the same time.)
21 29 HFSI 3rd & 4th Fuser discharging 0~99 1 0 O O X Only 0 clearance is possible in the write
Number mode.
at the same time.)
21 39 HFSI 1st 2 of Fuser discharging 0~3 1 0 O O X Only 0 clearance is possible in the write
Number mode.
at the same time.)
23 20 PH Simplex/Duplex 0~1 1 O O O 0: Simplex
1: Duplex

CE
Access
Func Initial
23 21 PH Feed Tray 1~6 1 O O O 1: Tray1. 2: Tray2. 3: Tray3. 4: Tray4.

5: HCF. 6: MSI
23 22 PH Output Tray 0~4 0 O O O 0: FACE DOWN TRAY#1.
1: FACE DOWN TRAY#2.
2: FACE UP TRAY.
3: FINISHER Bin1.
4: FINISHER Top Tray
23 26 PH Test Print Run Length Low 0~99 1 O O O Number of Test Prints
Byte
23 27 PH Test Print Run Length High 0~99 0 O O O Number of Test Prints
Byte
29 01 Billing Last 2 Dig Total Copy 0~99 0 O X X
Counter(8 Digits)
29 11 Billing 3rd & 4th Dig Total Copy 0~99 0 O X X
Counter(8 Digits)
29 21 Billing 1st 2 Dig Total Copy 0~99 0 O X X
Counter(8 Digits)
29 04 HFSI Tray1 Last 2 Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
Capacity (8 Digits) mode.
at the same time.)
29 14 HFSI Tray1 5th & 6th Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 24 HFSI Tray1 3rd & 4th Digits of 0~99 1 0 O O X Only 0 clearance is possible in the write
Feed Capacity (8 Digits) mode.
at the same time.)
29 34 HFSI Tray1 1st 2 Digits of Feed 0~3 1 0 O O X Only 0 clearance is possible in the write
at the same time.)

CE
Access
Func Initial
29 05 HFSI Tray2 Last 2 Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 15 HFSI Tray2 5th & 6th Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 25 HFSI Tray2 3rd & 4th Digits of 0~99 1 0 O O X Only 0 clearance is possible in the write
Feed Capacity (6 Digits) mode.
at the same time.)
29 09 HFSI MSI Last 2 Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 19 HFSI MSI 5th & 6th Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 29 HFSI MSI 3rd & 4th Digits of Feed 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
29 39 HFSI MSI 1st 2 Digits of Feed 0~3 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
30 04 Recycle Last 2 Digits of MSI Feed 0~99 1 0 O X X
Capacity (8 Digits)
30 14 Recycle 5th & 6th Digits of MSI Feed 0~99 1 0 O X X
Capacity (8 Digits)
30 24 Recycle 3rd & 4th Digits of MSI Feed 0~99 1 0 O X X
Capacity (8 Digits)

CE
Access
Func Initial
30 34 Recycle 1st 2 Digits of MSI Feed 0~3 1 0 O X X

Capacity (8 Digits)
30 05 Recycle Last 2 of IOT Starting Number 0~99 1 0 O X X
30 15 Recycle 3rd & 4th IOT Starting 0~99 1 0 O X X
Number
30 25 Recycle 1st 2 of IOT Starting Number 0~99 1 0 O X X
30 06 Recycle Tray1 Last 2 Digits of Feed 0~99 1 0 O X X
Capacity (8 Digits)
30 16 Recycle Tray1 5th & 6th Digits of Feed 0~99 1 0 O X X
Capacity (8 Digits)
30 26 Recycle Tray1 3rd & 4th Digits of 0~99 1 0 O X X
Feed Capacity (8 Digits)
30 36 Recycle Tray1 1st 2 Digits of Feed 0~3 1 0 O X X
Capacity (8 Digits)
30 07 Recycle Tray2 Last 2 Digits of Feed 0~99 1 0 O X X
Capacity (6 Digits)
30 17 Recycle Tray2 5th & 6th Digits of Feed 0~99 1 0 O X X
Capacity (6 Digits)
30 27 Recycle Tray2 3rd & 4th Digits of 0~99 1 0 O X X
Feed Capacity (6 Digits)
30 37 Recycle Tray2 1st 2 Digits of Feed 0~3 1 0 O X X
Capacity (8 Digits)
30 41 HFSI Last 2 Digits of the number of 0~99 1 0 O O X Only 0 clearance is possible in the write
Sheets Reaching BIAS transfer mode.
Roll (8 Digits) ("0 clearance" means all bytes change to 0
at the same time.)
30 42 HFSI 5th & 6th Digits of the number 0~99 1 0 O O X Only 0 clearance is possible in the write
of Sheets Reaching BIAS mode.
transfer Roll (8 Digits) ("0 clearance" means all bytes change to 0
at the same time.)

CE
Access
Func Initial
30 43 HFSI 3rd & 4th Digits of the number 0~99 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
30 44 HFSI 1st Two Digits of the number 0~3 1 0 O O X Only 0 clearance is possible in the write
at the same time.)
30 61 Recycle Tray Feed Capacity MAX 0~1 1 0 O X X It is shown whether the Recycle Tray
Over Feed Capacity NVM was written more
than 4000000 times.
0: not exceed
1: exceeded.
30 62 Recycle IOT Starting Number MAX 0~1 1 0 O X X It is shown whether the IOT Starting
Over Number NVM was written more than
1000000 times.
0: not exceed
1: exceeded.
33 04 CRU CRU Remain 0~100 1% 100 O X X CRU Remain percentage
33 05 ESS IF UI Auto Clear Time 0~4 - 3 O O O 0=OFF(Disabled), 1=20sec
2=30sec, 3=60sec, 4=90sec
33 06 ESS IF Priority Paper Tray 1~3 - 1 O O O 1=Tray1
2=Tray2
3=MSI
33 07 ESS IF Document Type 1~3 - 1 O O O 1=Text
2=Text & Photo
3=Photo
33 08 ESS IF Density Adjustment 0~4 - 2 O O O 0=Lightest
1=Light
2=Normal
3=Dark
4=Darkest

CE
Access
Func Initial
33 09 ESS IF Default Reduction / 0~4 - 0 O O O 0=100%

Enlargement 1=50%
2=70%(Metic),78%(Inch13&14)
3=129%(Metic),141%(Inch13&14)
4=200%
33 11 ESS IF Auto Tray Switch 0~1 - 1 O O O 0=Disable
1=Enable
33 12 ESS IF Auto Paper Selection 0~1 - 1 O O O 0=Disable
1=Enable
33 13 ESS IF Default Customizing 50~200 - 82 O O O China 82=82%(=82)
Reduction / Enlargement XC 64=64%(=64)
33 14 ESS IF Sharpness Adjustment for 0~4 - 2 O O O 0=Weakest
Copy Job 1=Weaker
2=Normal
3=Stronger
4=Strongest
33 15 ESS IF Sharpness Adjustment for 0~4 - 2 O O O 0=Weakest
Scan Job 1=Weaker
2=Normal
3=Stronger
5=Strongest
33 16 ESS IF MCU Low Power Mode 1~254 - 2 O O O 0=0min(Shift immediately)
1=5min
2=20min
3=60min
4=120min
5=240min
254=OFF(Disable)
33 17 ESS IF MCU Sleep Mode 0~254 - 2 O O O 0=0min(Shift immediately)
1=5min
2=20min
3=60min
4=120min
5=240min
254=OFF(Disable)

CE
Access
Func Initial
33 18 ESS IF Device Power Off Mode 0~254 - 0 O O O 0=0min(Shift immediately)

1=5min
2=20min
3=60min
4=120min
5=240min
254=OFF(Disable)
33 19 ESS IF Background removal for 0~5 - 2 O O O 0=OFF
COPY 1=Level1
2=Level2
3=Level3
4=Level4
5=Level5
33 20 ESS IF Background removal for 0~5 - 2 O O O 0=OFF
SCAN 1=Level1
2=Level2
3=Level3
4=Level4
5=Level5
33 21 ESS IF Account Mode 0~2 - 0 O O O 0=Disable
1=Single User Password Mode
2=Multi User Password Mode
33 22 ESS IF Paper Class 0~2 - 0 O O O 0=Metric
1=Inch13
2=Inch14
33 23 ESS IF Add Original Auto Clear Time 0~4 - 3 O O O 0=OFF(Disabled)
1=20sec
2=30sec
3=60sec
4=90sec
33 24 ESS IF Wait Time After MSI Jam 0~60 1sec 8 O O O 0- 60sec
Clear
33 25 ESS IF Carriage Return Default 0~60 1sec 7 O O O 0- 60sec
Position

CE
Access
Func Initial
33 26 ESS IF Platen Fast Scan REGI 0~144 1dot 72 O O O 0-71=-72 to -1dot

Adjustment (600dpi) 72=0dot
73-144=1 to 72dot
33 27 ESS IF Platen Slow scan REGI 0~151 1dot 24 O O O 0-23=-24 to -1dot
25-144=1 to 151dot
33 28 ESS IF ADF Fast Scan REGI 0~144 1dot 72 O O O 0-71=-72 to -1dot
73-144=1 to 72dot
33 29 ESS IF ADF Slow scan REGI 0~79 0.1mm 40 O O O 0-39=-4.0 to -0.1mm
Adjustment 40=0mm
41-80=0.1 to 4.0mm
33 30 ESS IF Shading Offset for ADF 1~254 1 100 O O O complement
100=x1
1-99=x0.01-x0.99 (dark)
101-254=x1.01-x2.54 (light)
33 31 ESS IF Shading Offset for ADF 1~254 1 100 O O O complement
100=x1
1-99=x0.01-x0.99 (dark)
101-254=x1.01-x2.54 (light)
33 33 ESS IF Platen Slow Scan scale 0~20 0.10% 10 O O O 0-9=-1.0% to -0.1%
Adjustment 10=0%
11-20=0.1% to 1.0%
33 35 ESS IF ADF Slow Scan scale 0~20 0.10% 10 O O O 0-9=-1.0% to -0.1%
Adjustment 10=0%
11-20=0.1% to 1.0%
33 36 ESS IF ADF Loop Adjustment 0~10 1mm 5 O O O 0-4=-5 to -1mm
5=0mm
1-5=1 to 5mm
33 37 ESS IF M/C config 0~1 - 1 O X X 0 : DC
1 : CPS
33 38 ESS IF ADF installation 0~1 - 0 O O X 0 : not installed
1 : installed

CE
Access
Func Initial
34 01 ESS IF Administrator User Login 48~57 - 49 O O O 48-57

Password Low byte
34 11 ESS IF Administrator User Login 48~57 - 49 O O O
Password Mid byte
34 21 ESS IF Administrator User Login 48~57 - 49 O O O
Password High Byte
34 02 ESS IF User1 Login Password Low 48~57 - 48 O O O
Byte
34 12 ESS IF User1 Login Password Mid 48~57 - 48 O O O
byte
34 22 ESS IF User1 Login Password High 48~57 - 48 O O O
byte
Byte
byte
byte
Byte
byte
byte
Byte
byte
byte

CE
Access
Func Initial

Byte
byte
byte
Byte
byte
byte
Byte
byte
byte
Byte
byte
byte
Byte
byte
byte

CE
Access
Func Initial

Byte
byte
byte
35 23 ESS IF User1 Copy Credit 0~60 1000 0 O O O
36 01 ESS IF User1 Copy Count Low byte 0~99 - 0 O O O
36 11 ESS IF User1 Copy Count Mid byte 0~99 - 0 O O O
36 21 ESS IF User1 Copy Count High byte 0~99 - 0 O O O

CE
Access
Func Initial

36 20 ESS IF User10 Copy Count Mid Byte 0~99 - 0 O O O
36 30 ESS IF User10 Copy Count High Byte 0~99 - 0 O O O
42 01 ESS IF Last 20 Fault History 1st Last 48~122 - 48 O O O
42 11 ESS IF Last 20 Fault History 1st 2nd 48~122 - 48 O O O
42 21 ESS IF Last 20 Fault History 1st 1st 48~122 - 48 O O O
42 02 ESS IF Last 20 Fault History 2nd Last 48~122 - 48 O O O
42 12 ESS IF Last 20 Fault History 2nd 2nd 48~122 - 48 O O O
42 22 ESS IF Last 20 Fault History 2nd 1st 48~122 - 48 O O O
42 03 ESS IF Last 20 Fault History 3rd Last 48~122 - 48 O O O

CE
Access
Func Initial
42 13 ESS IF Last 20 Fault History 3rd 2nd 48~122 - 48 O O O

42 23 ESS IF Last 20 Fault History 3rd 1st 48~122 - 48 O O O
42 04 ESS IF Last 20 Fault History 4th Last 48~122 - 48 O O O
42 14 ESS IF Last 20 Fault History 4th 2nd 48~122 - 48 O O O
42 24 ESS IF Last 20 Fault History 4th 1st 48~122 - 48 O O O

CE
Access
Func Initial


CE
Access
Func Initial

43 40 ESS IF Offset to the latest error 0~19 - 0 O O O
50 15 EXIT Enable OCT & Inverter 0~2 - 2 O O O 0:Disable
1:Inverter+OCT
2:Inverter Only
50 20 FUSER FSR Reset FuserOverTemp 0~3 - 0 O O O 0:reset
1:FS1 Detected over temp
2:FS2 Detected over temp
3:On time Fail
5:Cold Sagging Fail(Only reset is possible
in the diagnostics mode.)
60 01 ESS IF MCU VERSION 0~1 - - O X X
60 02 ESS IF MCU Release Number 0~99 - - O X X
60 03 ESS IF MCU Patch Level 0~99 - - O X X
60 06 ESS IF STM Version 0~99 - - O X X
60 07 ESS IF STM Release Number 0~99 - - O X X
60 18 General CPM 0~99 - - O X X 20:20PPM
Other:PPM NG
60 19 General Market Identity 0~254 - - O X X 22: DMO
60 26 MC Code Serial Code1 0~254 1 0 O X X

CE
Access
Func Initial

60 36 Product Product code 1 0~254 1 0 O X X

Error Code List
NOTE: In the “Record in Error Log” column, “O” = yes and “X” = no.
Error Record in
Code Error Name/Explanation/I/O Diagnostic Codes/Check Items Error Log RAP BSD
Error Name
Tray1 F/O#1 SNR on JAM
Explanation
Timeout between Tray1 Feed Clutch ON and Tray1 Feed Sensor ON.
I/O Diagnostic Codes (How to Enter the Diagnostic Mode)
• [08-07] Tray1 Feed Sensor
• [08-12] Tray1 Feed Clutch
Check Items
• Feed Roll or Retard Pad dirty, contaminated with paper dust, worn, or faulty
• Tray1 Feed Sensor dirty and Sensor Actuator deformed or damaged CH8.1
C1-1 • Paper damaged, not within specification, or not loaded correctly O -
Figure 1
• Foreign matter, burrs, or paper in the paper path
• Drive gear worn or damaged
• Tray1 Feed Clutch faulty
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Tray 1 Feed Sensor
(PL 2.5)(REP 2.5.1).
– Wire between Tray 1 Feed Sensor J158-3 ( P/J158) and LVPS J501-6 ( P/J501)
– Wire between Tray 1 Feed Sensor J158-2 and LVPS J501-7
• Replace the Tray1 Feed Clutch (PL 2.2) (REP 2.2.1) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Status Indicator RAPS July, 2007 Initial Issue

2-6 WorkCentre 5020
Error Record in
Error Name
Tray1 Regi SNR on JAM
Explanation
Timeout between Tray1 Feed Sensor ON and IOT Registration Sensor ON.
• [08-05] IOT Registration Sensor
• [08-10] IOT Registration Clutch
Check Items
• Take Away Roll 1 dirty, contaminated with paper dust, worn, or faulty
• Tray1 Feed Sensor dirty and Sensor Actuator deformed or damaged
• Paper damaged, not within specification, or not loaded correctly
CH8.1
• Foreign matter, burrs, or paper in the paper path Figure 1
C1-2 • Drive gear worn or damaged O -
CH8.4
• IOT Registration Clutch faulty Figure 4
(PL 2.5) (REP 2.5.1).
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the IOT Registration Sen-
sor (PL 2.9).
- Wire between IOT Registration Sensor J156-3 ( P/J156) and LVPS J503-1 ( P/J503)
- Wire between IOT Registration Sensor J156-2 and LVPS J503-2
- Wire between IOT Registration Sensor J156-1 and LVPS J503-3
• Replace the IOT Registration Clutch (PL 2.9) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Initial Issue July, 2007 Status Indicator RAPS

WorkCentre 5020 2-7
Error Record in
Error Name
STM F/O#2 SNR on JAM
Explanation
Timeout between STM Feed Motor ON and STM Feed Sensor ON.
• [08-06] STM Feed Sensor
• [08-11] STM Feed Clutch
• [08-13] STM Feed Motor
Check Items
• Tray2 Feed Roll or Tray2 Retard Roll dirty, contaminated with paper dust, worn, or faulty
• STM Feed Sensor dirty and Sensor Actuator deformed or damaged
• Paper damaged, not within specification, or not loaded correctly CH8.2
C2-1 O -
Figure 2
• STM Feed Clutch faulty
• STM Feed Motor faulty
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the STM Feed Sensor (PL
11.5) (REP 11.5.1 ).
– - Wire between STM Feed Sensor J172-3 ( P/J172) and STM PWB J542-6 ( P/J542)
– - Wire between STM Feed Sensor J172-2 and STM PWB J542-7
– - Wire between STM Feed Sensor J172-1 and STM PWB J542-8
• Replace the STM Feed Clutch (PL 11.6) (REP 11.6.1), the STM Feed Motor (PL 11.6) (REP 11.6.2), and the STM PWB (PL 11.5) (REP
11.5.2 ) in that order.

2-8 WorkCentre 5020
Error Record in
Error Name
Tray1 F/O#1 SNR on JAM from STM feed
Explanation
Timeout between STM Feed Out Sensor ON and Tray 1 Feed Out Sensor ON.
• [08-06] STM Feed Sensor
• [08-11] STM Feed Clutch
• [08-13] STM Feed Motor
Check Items
• STM Feed Sensor dirty and Sensor Actuator deformed or damaged
• Foreign matter, burrs, or paper in the paper path CH8.1
• Drive gear worn or damaged Figure 1
C2-2 O -
CH8.2
• STM Feed Clutch faulty
Figure 2
• STM Feed Motor faulty
11.5) (REP 11.5.1).
– Wire between STM Feed Sensor J172-3 ( P/J172) and STM PWB J542-6 ( P/J542)
– Wire between STM Feed Sensor J172-2 and STM PWB J542-7
(PL 2.5) (REP 2.5.1).
– Wire between Tray 1 Feed Sensor J158-3 ( P/J158) and STM PWB J501-6 ( P/J501)
– Wire between Tray 1 Feed Sensor J158-2 and STM PWB J501-7
• Replace the STM Feed Clutch (PL 11.6) (REP 11.6.1), the STM Feed Motor (PL 11.6) (REP 11.6.2), and the STM PWB (PL 11.5) (REP
11.5.2) in that order.

WorkCentre 5020 2-9
Error Record in
Error Name
STM Regi SNR on JAM
Explanation
• When feeding paper from the STM, timeout between Tray1 Feed Sensor ON and IOT Registration Sensor ON.
Check Items
• IOT Registration Sensor dirty and Sensor Actuator deformed or damaged
• Foreign matter, burrs, or paper in the paper path CH8.1
C2-3 O -
CH8.4
• IOT Registration Clutch faulty
Figure 4
(PL 2.5) (REP 2.5.1).
sor (PL 2.9).
• Replace the IOT Registration Clutch (PL 2.9) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
No paper in the selected paper tray (Tray1)
Explanation
• No paper is detected in Tray1 when ATS function is disabled and Tray1 is selected during a copy job.
• No paper is detected in Tray1 when Tray1 is selected during a print job (the paper size setting matches the one specified for the job).
I/O Diagnostic Codes
[07-07] Tray1 No Paper Sensor
Check Items
• Press the [Stop] button on the Control Panel. CH7.1
C5-0 X -
• Check the tray to see if it is empty; if it is, add paper specified by the job. Figure 1
• Tray1 No Paper Sensor dirty and Sensor Actuator deformed or damaged

• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Tray 1 No Paper Sen-
sor (PL 2.7) (REP 2.7.1).
– Wire between Tray1 No Paper Sensor J157-3 ( P/J157) and LVPS J501-3 ( P/J501)
– Wire between Tray1 No Paper Sensor J157-2 and LVPS J501-4
– Wire between Tray1 No Paper Sensor J157-1 and LVPS J501-5
• Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

Error Record in
Error Name
Tray1 Paper Size Mismatch
Explanation
• Paper that is different from the one in the Tray Settings is detected when feeding.
C5-1 X - -
• Or, paper size setting in Tray1 is different from the paper size specification of the job when Tray1 is selected during a print job.
Check Items
• Press the [Stop] button on the Control Panel.
• Change the paper size of Tray 1 to the one specified by the job.
Error Name
No paper in the selected paper tray (Tray2)
Explanation
• No paper is detected in the STM when ATS function is disabled and STM is selected during a copy job.
• No paper is detected in the STM when STM is selected during a print job (the paper size setting matches the one specified for the job).
[07-08] STM No Paper Sensor
Check Items
• Press the [Stop] button on the Control Panel. CH7.2
C6-0 X -
• Load the correct paper into the STM. Figure 2
• STM No Paper Sensor dirty and Sensor Actuator deformed or damaged.

• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the STM No Paper Sen-
sor (PL 11.7) (REP 11.7.1).
– Wire between STM No Paper Sensor J171-3 ( P/J171) and STM PWB J542-3 ( P/J542)
– Wire between STM No Paper Sensor J171-2 and STM PWB J542-4
– Wire between STM No Paper Sensor J171-1 and STM PWB J542-5
• Replace the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL 8.1) (REP 8.1.1).
Error Name
Tray2 Paper Size Mismatch
Explanation
C6-1 X - -
• Or, paper size setting in the STM is different from the paper size specification of the job when STM is selected during a print job.
Check Items
• Change the paper size of STM to the one specified by the job.
Error Name
MSI Paper Size Mismatch
Explanation
C7-1 X - -
• Or, paper size setting in the MSI is different from the paper size specification of the job when MSI is selected during a print job.
Check Items
• Change the paper size of Bypass to the one specified by the job.

Error Record in
Error Name
APS NG Unselected
Explanation
• Either Tray 1 or STM is in one of the "paper settings is of a size that causes missing image" states when APS is selected during a copy job.
CH3.2
C0-1 • Or, either Tray 1 or STM is "set with paper size that is different from the one specified for the job" when Auto Tray is selected during a print X -
Figure 2
job.
Check Items
• Change the paper size of Tray 1 or STM to the one specified by the job.
Error Name
MSI Regi SNR on JAM
Explanation
Timeout between Bypass Solenoid ON and IOT Registration Sensor ON.
• [08-17] Bypass Solenoid
Check Items
• Bypass Feed Roll, Retard Pad, or Bypass Take Away Roll dirty, contaminated with paper dust, worn, or faulty
• IOT Registration Sensor dirty and Sensor Actuator deformed or damaged
CH8.3
• Paper damaged, not within specification, or not loaded correctly Figure 3
C9-3 • Foreign matter, burrs, or paper in the paper path O -
CH8.4
• Bypass Solenoid faulty
sor (PL 2.9).
• Check that the Bypass Solenoid and the LVPS J502-1/3 ( P/J502) pins are connected securely with good electrical contact. If there is no
problem, replace the Bypass Solenoid (PL 7.5).

Error Record in
Error Name
F/O#1 SNR Static JAM
Explanation
Tray1 Feed Sensor ON is detected during standby.
[08-07] Tray1 Feed Sensor
Check Items
• Tray1 Feed Sensor dirty and Sensor Actuator deformed or damaged CH8.1
C8-1 O -
(PL 2.5) (REP 2.5.1).
– Wire between Tray 1 Feed Sensor J158-3 ( P/J158) and STM PWB J501-6 ( P/J501)
Error Name
F/O#2 SNR Static JAM
Explanation
STM Feed Sensor ON is detected during standby.
[08-06] STM Feed Sensor
Check Items
• STM Feed Sensor dirty and Sensor Actuator deformed or damaged CH8.2
C8-2 O -
Figure 2
11.5) (REP 11.5.1).
– Wire between STM Feed Sensor J172-3 ( P/J172) and STM PWB J542-6 ( P/J542)
• Replace the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
CPM Image Lost
Explanation
E0-1 O - -
During a copy job in CMP Priority Mode, it is detected that the paper containing an image cannot be output after the image is deleted.
Check Items
Press the [Stop] button on the Control Panel.

Error Record in
Error Name
Regi SNR Static JAM
Explanation
IOT Registration Sensor ON is detected during standby.
[08-05] IOT Registration Sensor
Check Items
• Sensor dirty CH8.4
E1-6 O -
sor (PL 2.9).
• Replace the AIOC PWB (PL 8.1)(REP 8.1.1).
Error Name
Exit SNR JAM
Explanation
Fuser Exit Sensor ON is detected during standby.
[10-23] Fuser Exit Sensor
Check Items
• Fuser Exit Sensor dirty and Sensor Actuator deformed or damaged CH10.2
E3-6 O -
Figure 2
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Fuser Exit Sensor (PL
6.2).
– Wire between Fuser Exit Sensor J153-3 ( P/J153) and LVPS J505-1 ( P/J505)
– Wire between Fuser Exit Sensor J153-2 and LVPS J505-2

Error Record in
Error Name
IOT L/H Cover open
Explanation
The Left Hand Cover is open.
[01-01] LH Cover Interlock Switch
Check Items CH1.2
E5-1 • Check that the Left Hand Cover closes correctly. X -
Figure 2
• Check that the LH Cover Interlock Switch is correctly installed and that the electrical connection is good.
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the LH Cover Interlock
Switch (PL 8.2).
– Wire between LH Cover Interlock Switch FS151 ( FS151) and LVPS J506-4 ( P/J506)
– Wire between LH Cover Interlock Switch FS152 ( FS152) and LVPS J506-3
• Replace the LVPS (PL 8.1) (REP 8.1.2) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
IOT Front Cover open
Explanation
The Front Cover is open.
[01-12] Front Cover Interlock Switch
Check Items CH1.2
E5-2 • Check that the Front Cover closes correctly. X -
Figure 2
• Check that the Front Cover Interlock Switch is correctly installed and that the electrical connection is good.
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Front Cover Interlock
Switch (PL 8.2).
– Wire between Front Cover Interlock Switch FS153 ( FS153) and LVPS J506-2 ( P/J506)
– Wire between Front Cover Interlock Switch FS154 ( FS154) and LVPS J506-1
Error Name
L/H Low Cover open
Explanation
Access Cover 1 is open.
[01-11] Tray1 Interlock Switch
Check Items CH7.1
E6-1 • Check that Access Cover 1 closes correctly. X -
Figure 1
• Check that the Tray 1 Interlock Switch is correctly installed and that the electrical connection is good.
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Tray 1 Interlock
Switch (PL 2.5).
– Wire between Tray 1 Interlock Switch J161-2 ( P/J161) and LVPS J501-9 ( P/J501)
– Wire between Tray 1 Interlock Switch J161-1 and LVPS J501-10

Error Record in
Error Name
STM L/H Cover open
Explanation
Access Cover 2 is open.
[01-10] STM Interlock Switch
Check Items CH7.2
E6-2 • Check that Access Cover 2 closes correctly. X -
Figure 2
• Check that the STM Interlock Switch is correctly installed and that the electrical connection is good.
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the STM Interlock Switch
(PL 11.5).
– Wire between STM Interlock Switch J173-2 ( P/J173) and STM PWB J542-9 ( P/J542)
– Wire between STM Interlock Switch J173-1 and STM PWB J542-10
• Replace the STM PWB (PL 11.5) (REP 11.5.2), the LVPS (PL 8.1) (REP 8.1.2), and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
Nup NG Out Of Range
Explanation
The magnification is not within the range of 50 to 200% during Nup.
Check Items CH3.2
E8-1 • Press the [Stop] button on the Control Panel. X -
Figure 2
• Press the [Paper Supply] button on the Control Panel.
• Press the [Special Copy] button on the Control Panel.
• Press the [Original Size Input] button on the Control Panel.
• Press the [Clear All] button on the Control Panel.
Error Name
Nup Paper direction mismatch
Explanation
The paper orientation of the document and the tray are not aligned during Nup.
Check Items CH3.2
E8-2 • Press the [Stop] button on the Control Panel. X -
Figure 2
• Press the [Paper Supply] button on the Control Panel.
• Press the [Special Copy] button on the Control Panel.
• Press the [Original Size Input] button on the Control Panel.
• Press the [Clear All] button on the Control Panel.

Error Record in
Error Name
Exit SNR on JAM
Explanation
Timeout between IOT Registration Clutch ON and Fuser Exit Sensor ON.
• [10-23] Fuser Exit Sensor
Check Items
• Registration Roll dirty, contaminated with paper dust, worn, or faulty
• Fuser Exit Sensor dirty and Sensor Actuator deformed or damaged
• Paper damaged or not within specification CH10.2
E1-2 • Foreign matter, burrs, or paper in the paper path O -
Figure 2
• IOT Registration Clutch faulty
• Check that the IOT Registration Clutch and the LVPS J503-4/5 ( P/J503) pins are connected securely with good electrical contact. If there is
no problem, replace the IOT Registration Clutch (PL 2.9).
6.2).
Error Name
Exit SNR off JAM
Explanation
Timeout between Fuser Exit Sensor ON and Fuser Exit Sensor OFF.
[10-23] Fuser Exit Sensor
Check Items
• Fuser Exit Sensor dirty and Sensor Actuator deformed or damaged
• Paper damaged or not within specification CH10.2
E3-1 O -

6.2).

Error Record in
Error Name
• MCU-STM comm. error
Explanation
A communication failure has occurred between the MCU and the Tray Module. CH3.1
H9-7 O -
Check Items Figure 1
• Turn the power OFF then ON.
• Check for any open circuit or short circuit between the STM connectors.
• Replace the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
Copy Counter Full
Explanation CH3.2
L9-0 X -
The user that is logged in has reached the allotted copy limit in the Account Mode. Figure 2
Check Items
Error Name
Toner Cartridge was PRENEAR empty
Explanation
The toner cartridge is low.
Check Items
J1-0 X - -
• Refill the toner.
• Foreign matter on the sensor.
• Check that the Toner Empty Sensor and the LVPS J509-1-4 ( P/J509) pins are connected securely with good electrical contact. If there is no
problem, replace the Toner Empty Sensor (PL 4.2).
Error Name
Toner Empty
Explanation
The Toner Cartridge is empty.
[09-07] Toner Empty Sensor CH9.2
J1-2 O -
Check Items Figure 2
• Refill the toner.
• Foreign matter on the sensor.
• Check that the Toner Empty Sensor and the LVPS J509 ( P/J509) 1-4 pins are connected securely with good electrical contact. If there is
no problem, replace the Toner Empty Sensor (PL 4.2).

Error Record in
Error Name
No Drum Cartridge
Explanation
Unable to detect the Drum Cartridge.
[09-02] Drum Cartridge
Check Items
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Drum Cartridge (PL CH9.2
J3-1 O -
4.1) (REP 4.1.1). Figure 2
– Wire between Drum Cartridge P610-7 ( P610) and AIOC PWB J402-1 ( P/J402)
– Wire between Drum Cartridge P610-3 and AIOC PWB J402-4
• Replace the Drum Cartridge (PL 4.1) (REP 4.1.1) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
Drum near end of life
Explanation
J6-0 X - -
The Drum Cartridge is near the end of its life.
Check Items
Replace the Drum Cartridge (PL 4.1) (REP 4.1.1).
Error Name
Drum cartridge life end
Explanation
J6-1 O - -
The Drum Cartridge has reached the end of its life.
Check Items
Replace the Drum Cartridge (PL 4.1) (REP 4.1.1).

Error Record in
Error Name
Drum CRUM comm. Error
Explanation
The AIOC PWB is unable to communicate with the Drum Cartridge.
• [09-02] Drum Cartridge
Check Items
• Check that the following wires are connected securely with good electrical contact. If there is no problem, replace the Drum Cartridge (PL CH9.2
J7-1 O -
4.1) (REP 4.1.1). Figure 2
– Wire between Drum Cartridge P610-7 ( P610) and AIOC PWB J402-1 ( P/J402)
• Replace the Drum Cartridge (PL 4.1) (REP 4.1.1) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.
Error Name
Drum CRUM Market Identity Mismatch
Explanation
The AIOC PWB has detected that the Drum CRUM destination does not match. CH9.2
J7-2 O -
Figure 2
Check Items
• Replace the Drum Cartridge (PL 4.1) (REP 4.1.1).
Error Name
Drum CRUM ID error
Explanation
• The AIOC PWB has detected that the Drum CRUM ID is incorrect. CH9.2
J7-3 O -
Figure 2
Check Items
• Replace the Drum Cartridge (PL 4.1) (REP 4.1.1).
Error Name
EPC Memory Full
Explanation
N1-1 • During a copy job in Collate Mode, the EPC memory is full. O - -
• Or, the machine has reached a state where it is unable to scan in any more documents.
Check Items

Error Record in
Error Name
No Response from USB-Host
Explanation
• Either "USB disconnected" or "Communication timed-out" is detected during a print job. CH3.2
N4-0 O -
• Or, either "USB disconnected" or "Communication timed-out" is detected during a scan job. Figure 2
Check Items
• Cancel the print job.
• Reconnect the USB cable correctly.
Error Name
HBPL or XPJL Syntax Error
Explanation
CH3.2
N4-1 An abnormal command that cannot be ignored is received from the USB-Host during a print job. O -
Figure 2
Check Items
• Cancel the print job.
• Reconnect the USB cable correctly.
Error Name
Download File Error
Explanation
N4-2 -
There is an abnormal Product ID or there is a checksum error in the download file.
Check Items
Error Name
Download Flash Write Error
Explanation
N4-3 -
Unable to write the downloaded file into flash memory.
Check Items
Error Name
CPM Image Lost
Explanation
E0-1 O - -
During a copy job in CPM Priority Mode, the paper containing an image cannot be output after the image is deleted.
Check Items
Error Name
Push Scan TimeOut
Explanation
N5-0 • Push scan notification failed during a scan job. O - -
• Or, there is no scan job request from the PC after a push scan notification.
Check Items
The error will clear itself after a set amount of time has passed.

Error Record in
Error Name
Controller Logic fail
Explanation CH3.2
N9-0 O -
A software defect that cannot be ignored is found in the Controller software. Figure 2
Check Items
Turn the power OFF then ON.
Error Name
IOT Communication Error
Explanation CH3.2
N9-1 O -
The AIOC PWB has detected a Type-Di communication error. Figure 2
Check Items
Turn the power OFF then ON.
Error Name
Main Motor stop error CH4.1
U0-1 O U0-1
Explanation Figure 1
The motor runs for over 120 seconds without any paper being fed.
Error Name
Main Motor rotation error CH4.1
U1-1 O U1-1
500ms after the IOT has started, the Main Motor Lock signal is "Low."
Error Name
Carriage Module Fail CH6.2
U2-1 O U2-1
An abnormality was detected in the Carriage Module.
Error Name
Laser Power or ROS Motor Fail
CH6.3
U3-5 Explanation O U3-5
Figure 3
• The ROS Motor is unable to rotate.
• Or, the laser output is not normal.
Error Name
Fuser On Time Fail
CH10.1
Figure 1
• The lamp did not turn OFF within the specified time after turning ON.
• Or, Warm Up was not completed within the specified time after power ON.
Error Name
Over Heat Temp Fail CH10.1
U4-2 O U4-2
A temperature above 250°C is continuously detected for 480ms.
Error Name
FS1 thermistor defect CH10.1
U4-3 O U4-3
FS1 cannot be monitored any more.

Error Record in
Error Name
Fuser Fan defect CH10.3
U4-9 O U4-9
After the start of Fan Fail Signal monitoring, the signal level was Low not more than 30 times.
Error Name
RAM read/write check error CH3.2
U6-2 O U6-2
When the MCU runs the overall Read/Write check for RAM during startup, the Read Data and Write Data do not match.
Error Name
NVM data defect
Explanation CH3.2
U6-3 O U6-3
• The NVM Header data ERROR and NVM 3 page data do not match. Figure 2
• Or, unable to find the NVM Write & Read area.
• The NVM or Counter areas are full.
Error Name
NVM read/write cannot be executed
CH3.2
Figure 2
• An NVM Ack NG is detected during NVM Read.
• An NVM Write Error is detected 5 times during NVM Recovery.
Error Name
CPU Power to access NVM is not enough CH3.2
U6-5 O U6-5
NVM queue full is detected during NVM Write.
Error Name
UI Communication TimeOut CH2.1
U7-0 X U7-0
At the Power On Sequence, the AIOC PWB did not communicate with the User Interface PWB.
Error Name
UI Communication Error CH2.1
U7-1 X U7-1
The User Interface PWB has detected a communication failure.
Error Name
Billing Counter Defect
CH3.2
Figure 2
• It is detected that the Billing Counter Value is incorrect.
• Or, the AOIC PWB has failed to read the Billing Counter.
Error Name
HVPS fail CH9.1
U9-0 O U9-0
A 500 msec cycle of the signal HVPS#ERR=High was detected twice in a row.


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'P' codes of RUBY family

The Document Feeder detects the document size, and automatically

The machine automatically removes the background color of an original

Drum Cartridge Remaining

Specify a three-digit password of the System Administrator. Note

A Chain/Function Code must be input as 2 digits. If the Chain/Function Code is "1,"

Display: Displays the menus and their results.

Keypad: Inputs Chain Function Codes.

[Start] button: Displays the Diagnostics Menu.

How to Enter the Diagnostic Mode

How to Exit the Diagnostic Mode

General Procedures July, 2007 Initial Issue

01 01 PH L/H (Left Side) L: Cover is closed

F 2 3 05 10 IIT Platen COVER Open L: Cover is closed

Initial Issue July, 2007 General Procedures

General Procedures July, 2007 Initial Issue

09 05 XERO HVPS ON (HIGH

• Test Print Initialize NVM [20-58]

Test Print [23-10], [23-01]

During a test print, "run" is displayed.

Initial Issue July, 2007 General Procedures

Clear Error History [20-59]

This can be used to clear the Error History.

F _ While the Error History is being cleared, "run" is displayed.

Check Print Count [25-01] r u n

General Procedures July, 2007 Initial Issue

This can be used to display the product code of the machine.

Initial Issue July, 2007 General Procedures

Chain Function Sub Contents of Data Meaning

General Procedures July, 2007 Initial Issue

See List of NVM Settings.

Initial Issue July, 2007 General Procedures

06 20 ROS ALL TRAY-LASER SIDE 1~99 0.254 50 O O O

General Procedures July, 2007 Initial Issue

07 47 TRAY Tray2-paper size 0~254 1mm 2 O O O value paper type

Initial Issue July, 2007 General Procedures

General Procedures July, 2007 Initial Issue

23 21 PH Feed Tray 1~6 1 O O O 1: Tray1. 2: Tray2. 3: Tray3. 4: Tray4.

Initial Issue July, 2007 General Procedures

General Procedures July, 2007 Initial Issue

30 34 Recycle 1st 2 Digits of MSI Feed 0~3 1 0 O X X

Initial Issue July, 2007 General Procedures

General Procedures July, 2007 Initial Issue

33 09 ESS IF Default Reduction / 0~4 - 0 O O O 0=100%

Initial Issue July, 2007 General Procedures

33 18 ESS IF Device Power Off Mode 0~254 - 0 O O O 0=0min(Shift immediately)

General Procedures July, 2007 Initial Issue

33 26 ESS IF Platen Fast Scan REGI 0~144 1dot 72 O O O 0-71=-72 to -1dot

Initial Issue July, 2007 General Procedures

34 01 ESS IF Administrator User Login 48~57 - 49 O O O 48-57

General Procedures July, 2007 Initial Issue

34 06 ESS IF User5 Login Password Low 48~57 - 48 O O O

Initial Issue July, 2007 General Procedures

35 02 ESS IF User10 Login Password Low 48~57 - 48 O O O

General Procedures July, 2007 Initial Issue

36 24 ESS IF User4 Copy Count High byte 0~99 - 0 O O O

Initial Issue July, 2007 General Procedures

42 13 ESS IF Last 20 Fault History 3rd 2nd 48~122 - 48 O O O

General Procedures July, 2007 Initial Issue

43 02 ESS IF Last 20 Fault History 12th Last 48~122 - 48 O O O

Initial Issue July, 2007 General Procedures

43 30 ESS IF Last 20 Fault History 20th 1st 48~122 - 48 O O O

General Procedures July, 2007 Initial Issue