Name: usman jehangir

i.d:17010045008
 Case Study (Questions Answers)

Q1. What are the inputs, processing and outputs of UPS’s package tracking system?

Answer: Inputs: UPS can get the information about the package, undertaking signature, where
to deliver information, get personal information and the clear billing documents as well.

Processing: The data they collected is now transmitted to a central computer for backup
through this customer can easily trace their package where ever they are.

Output: The output of UPS’s package tracking system is customers download and print their
own labels using special software provided by UPS or by accessing the UPS Web site.

Q2. What technologies are used by UPS? How are these technologies related to UPS’s business
strategy?

Answer: UPS are using technologies include handheld computers (DIADs), barcode scanning
systems, wired and wireless communications networks, desktop computers, UPS’s central
computer and storage technology for the package delivery data. UPS use special software to
create the most efficient delivery route for each driver that considers traffic, weather condition
and the location of each step. By using this software’s, UPS estimate it save 3 million fewer
gallon of fuel of every year. This technology related to UPS’s business strategy which is best
services and lowest rates.

Q3. What strategic business objective do UPS information systems address?

Answer: The strategic business objective of UPS information system is to provide best services
to the customers. Every year UPS spend more than $1 billion to maintain high level of customer
services. UPS also focus on improve the efficiency of the performance. UPS buy a lot of systems
or software to increase the company performance. For example, Package Tracking System UPS
using this system to monitor. The others strategic business objective is to lower the cost. UPS
was keeping low cost to compete with competitors like FedEx. By using information system in
UPS, it can reduce cost of operation.

Q4. What would happen if UPS’s information systems were not available?
Answer: If UPS’s information systems are not available, UPS will face some problems. The
process of providing information to customer will become slow. The customer cannot receive
the information rapidly.

The operation of UPS will also become slow. Because UPS is using technology and information
to monitor and control the operation when information system does not available, it will effect
to the operation of the organization.

As a result of this, UPS need to spend more cost. The cost to deliver the product and monitor
the performance of driver will increase when information system does not occur.