Professional Documents
Culture Documents
skills training.
employee orientation.
sensitivity training.
survey research.
recognize small business that have sustained profitability during difficult times.
enriched jobs.
employee empowerment.
Training for ISO 9000 typically covers all of the following EXCEPT:
provide extensive training so that team members have the skills needed to do
their jobs.
assigning employees who dislike teams to work together as a team to overcome
their resistance.
job sharing.
flextime.
telecommuting.
Compressed work weeks are particularly suitable for organizations that offer
services continuously, 24 hours a day.
Most firms using flexible work arrangements give employees broad freedom
regarding the hours they work.
Flextime arrangements have been most successful in factory jobs.
the adjustment of the employee's spouse and family to the new country is rarely
a significant factor in employee performance.
older workers are more likely to remain in the workforce past the age of 65.
reverse discrimination.
compliance strategies.
it limits compensatory and punitive damages for employers found liable for
discriminatory practices.
it placed the burden of proof back on employers and permits the awarding of
compensatory and punitive damages.
it permits the awarding of compensatory damages but not punitive damages.
job description.
verify the analysis data with the worker performing the job and his or her
immediate supervisor.
develop a job description and job specification.
the accuracy with which the test measures what it purports to measure nor fulfills
the function it was designed to fill.
the consistency of scores obtained by the same person when retested with the
same or equivalent tests.
the number of criteria included on the test.
employers should avoid testing, as testing has been shown to violate the rights of
protected classes.
testing always results in adverse impact.
a personality test.
structured interviews.
stress interviews.
panel interviews.
work-life initiatives.
firms are required to pay benefits only for employees dismissed through no fault
of their own.
unemployment insurance benefits are not available to exempt employees.
provide new employees with basic information so that they can perform their
jobs satisfactorily.
reduce turnover and absenteeism.
trade journals.
the Internet.
agencies can generally fill a particular opening more quickly than in-house HR
departments.
agencies almost always provide higher quality candidates that those recruited by
HR departments.
candidates, not the prospective employer, are responsible for paying the
agency's fees.
as programs become more flexible, they have more advantages and fewer
disadvantages.
a participant diary
an interview
Which of the following job analysis methods quantifies job duties in
the three specific areas of data, people, and things?
the Department of Labor job analysis procedure.
an unstructured interview.
a participant diary.
job enlargement.
job enrichment.
job rotation.
De-jobbing.
Which of the following would be LEAST likely used when selecting staff
for assignments outside the U.S.?
an adaptability screening test.
projected turnover.
Which of the following tests would likely be considered the MOST valid
in terms of job relatedness?
a mathematics test for factory workers.
construct validity.
position validity.
exit interviews.
local physicians.
executive recruiters.
data processors.
mail clerks.
bookkeepers.
the interview.
cognitive testing.
honesty tests.
personality tests.
handwriting analysis.
personality tests.
intelligence tests.
a secretary.
a paralegal.
Employees who are not citizens of the countries in which they are
working are called:
expatriates.
home-country nationals.
third-country nationals.
naturalized citizens.
maximizing the similarity between the training situation and the work situation.
performance analysis.
cognitive analysis.
psychological analysis.
performance analysis.
behavioral analysis.
deficiency analysis.
Methods of determining employee training needs include all of the
following EXCEPT:
reviewing performance appraisals.
"Expectations for sales staff are eight new contacts per week, but Jim averages
only two."
"Despite repeated reprimands, Jennifer just isn't working hard enough at her
job."
on-the-job training.
apprenticeship training.
simulated training.
management by objectives.
HR development activities serve not only the company's needs, but also the
needs of individual employees.
companies should not provide career development programs because such
programs increase turnover.
companies should redesign their compensation strategies to foster career
development.
management by objectives.
alternation ranking.
forced distribution.
forced distribution.
critical incidents.
a demotion confrontation.
progressive discipline.
psychological testing.
the size of the organizational workforce that did not receive outplacement
counseling.
ERISA
COBRA
external equity.
face validity.
concurrent reliability
telephone surveys.
job evaluation.
a salary survey.
job classification.
ranking.
factor comparison.
a histogram.
If organizational exit interviews indicate that employee turnover is
due to dissatisfaction with compensation, HR professionals would
likely:
increase pay rates immediately.
responsibility level
A wage rate that is above the rate range for its grade is known as:
inadequate compensation.
wage compression.
a company car.
stock options.
stock bonuses.
Stock options.
Commission.
Perquisites.
Which of the following administrative positions would be considered
an "exempt" position uhder the FLSA?
entry-level bookkeeper
word processor
office manager
clerk.
employees must determine the amount of the incentive per unit of work output.
most employees are not eligible to participate until they are ready to retire.
A "paid time off" policy that gives each employee a total figure for
annual time off including vacation, sick leave, and personal days to be
used at the employee's discretion will likely result in:
sharply increased compensation costs.
workers' compensation.
the leave may be for employee illness, or the illness of an employee's spouse or
child, but not an employee's parent.
the leave need not be paid by the employer.
get employees back on the job as quickly as possible after an injury or illness.
With regard to employee health care benefits for workers over age 65:
employers do not have to provide benefits to workers over age 65 because such
workers are eligible for Medicare.
employers must provide the same health care benefits to workers over 65 as
they provides to younger workers.
workers over age 65 are not eligible for employer health care benefits.
employers may include workers over age 65 in the company's health plan, but
the older workers must pay the entire cost of the benefit.
FMLA.
FLSA.
As the workforce ages, more employees will likely need of which of the
following benefits?
child care services.
employer-sponsored cafeterias.
a Scanlon plan.
golden handcuffs.
a silver chain.
a platinum purse.
cafeteria plans.
the leasing firm handles employment related activities such as recruiting and
hiring.
HR administrative costs are reduced in a leasing arrangement.
pay equity.
evaluating the financial incentives needed to attract and keep expatriate workers.
mobility premiums.
cost-of-living allowances.
fee-for-service providers.
health care surrogates.
an automobile salesperson.
a registered nurse.
an administrative assistant.
mega-option grant.
optional incentive.
severance pay.
a commission.
employee assistance.
25% of payroll
40% of payroll.
60% of payroll.
a closed shop.
an open shop.
an agency shop.
handbilling.
union salting.
barring union organizers from soliciting employees in a public parking lot across
the street from the company property.
barring employees from soliciting other employees during work time.
An employee dismissal that does not comply with the law or that does
not comply with a stated or implied contractual agreement between
the company and the employee is called:
employment-at-will.
wrongful discharge.
negligent firing.
defamation
The federal law that governs plant closings in terms of worker layoffs
and dismissals is:
the Worker Adjustment and Retraining Notification Act.
committee consensus.
managerial discretion.
Right-to-work provisions:
outlaw provisions that make union membership a condition of keeping one's job.
economic strikes.
strikes occur much more often in European countries than they do in the U.S.
grievances occur much more often in European countries than they do in the U.S.
employment-at-will.
employee commitment.
employee assistance.
supervisory enhancements.
local police
union's legal representation team.
the company may not discriminate against the employee simply because of the
filing.
employers may decertify the union.
Weekly earnings of union members are usually higher than those of nonunion
members.
Union workers generally enjoy better benefits packages than do non-union
workers.
hours of work.
conditions of employment.
discriminatory treatment.
mandate.
employment-at-will.
escalation of force.
management may not prohibit emergency phone calls from family members.
employers may be held liable for illegal acts committed by their employees via e-
mail.
continuous videotaping of employees in an office setting is not illegal.
stealing.
chronic absenteeism.
expectation clarity.
an exit survey.
cooperation.
arbitration.
dissolution
arbitration.
conciliation.
grievance resolution.
be more productive.
Bottom-up communication.
Quality circles.
health citation.
malingering
The federal law that most specifically and comprehensively addresses
workplace health and safety is:
OSHA.
ADA.
COBRA.
ERISA
notify OSHA.
is often difficult, as symptoms such as tardiness can occur with other kinds of
behavior problems as well as alcohol abuse.
should be done routinely with blood alcohol screenings.
refusing to hire employees who have ever been arrested for any type of violent
act.
providing security staff to monitor the workplace.
AIDS.
An organization that employs many workers who smoke cigarettes
should note all of the following EXCEPT:
smokers have higher absenteeism rates that nonsmokers.
chemical exposure.
cigarette smoking.
alcohol abuse.