Jessica Liang

Phone : +91 9836283475

E- Mail : jessicaliang1994@gmail.com
Current Address :
37A, Bentinck Street, Esplanade.
Kolkata – 700069.

Basic Information : Date of Birth : 07/12/1992

Gender : Female
Nationality : Indian
Hometown : Kolkata
Languages Known : English, Hindi, Bengali

● Quality, honest and clear communication abilities

Skills : ● Possessing deep about market, products and services
● Empathetic and compassionate toward customer
● Diligently
honoring deadlines, keeping promises, and
maintaining standards
● Problem solving skills
● Basic knowledge of MS-Office and other internet
applications
● Ability
to work in a team, besides being highly self-
motivated
Education : 2013 - 2016 || Graduation
NSHM College of Management & Technology, Kolkata
Bachelors in Hospital Management
Average DGPA - 6.93

Attended and completed training programme on

Insights into ‘Customer Expectation Management’ and
‘Insight into Business Process Management’ under the
Global Employability Programme.

2011 - 2013 || Higher Secondary

Loreto Convent (Entally), Kolkata
Indian School Certificate
Percentage- 72.25%

2010 || Secondary
Loreto Day School (Dharamtala), Kolkata
Indian School Certificate Examination
Percentage- 73.20%

Experience :
July 2018 – January 2018
Scripbox Advisory Private Ltd, Bangalore
Senior Customer Service Executive

● Identify and resolve customer queries and issues

● Providing feedback to the concerned team based on
customer experience
● Reach investors to understand their need and help
them complete the process of signing up and educate
them on investing
● Offline events (Marketing)- Educating the investor on
mutual funds and explaining the product to guide
them to start investing
● Talk to investors help them understand the product
and its benefit
● The benefits and advantages of investment based on
their need

June 2017 – June 2018

Nova Pulse IVF Clinic Pvt. Ltd, Bangalore
Relationship Officer

● Identifying new markets and competitions

accountable for business growth
● Taking complete responsibility of managing a growing
customer portfolio within the assigned region
● Act as the liaison between the customer and over 20
centres of the hospital spread across 15 cities
● Pro-actively involve in following with patients to
identify their experiences
● Identify and close opportunities for target
● Stand up to expectations and beyond to provide
exceptional support and service to customers
● Maintaining extremely good customer relations

November 2016 – May 2017

Happy Plate Restaurant, Bangalore
Front Desk Executive

● Responding to all customer queries and complaints

● Handling calls and the cash counter
● Was in-charge of the over all staff and their
attendance
● Calculating salary and managing pay-slips of the staff
● Handling all payment (inward/outward)

JUNE 2015 - AUGUST 2015

Park Hospital, Kolkata - Corporate Intern

● Maintaining the files included in a patient's health

information portfolio, including medical history,
 symptoms, examination results, diagnostic tests,
treatment methods, and other services

JULY 2014 - SEPTEMBER 2014 || JANUARY 2016 - MARCH 2016

Columbia Asia Hospital, Kolkata - Corporate Intern

● Planned and coordinated projects and tasks in

different department of the hospital
● Maintained system and procedure for operating
efficiently
● Managed staff for optimum performance

References
All references are available on request