Assessment No.

: BSBMGT605#
Assessment 1

Full Incidents Investigation Report

The incident was reported to be occurred last Wednesday, and as it is reported a client who
apparently was is in hurry used emergency stairwell instead of using lift where she fell down and
broke her wrist. As it is, report is that the stairs were blocked by boxes of paper. It is also mentioned
that one of the agents heard the call for help and as he opened the door to help without realizing the
situation he actually complained about her wearing high heels and implied that such thing would not
have happened to any sensible woman or man. As for medical help the client was taken to royal
woman’s hospital by ambulance. The client did contacted back with possible to sue MLR for injuries,
loss of income and mental trauma.

As in further investigation, it is also seen that another agent did reported a strange odor and an oily
substance on the stairwell about which he notified the commercial reality manager. HR manager who
is contacted by client’s lawyer and office of human rights ombudsman was not aware of incident
earlier and was just made known to this. Investigation has found manager’s failure to undertake WHS
management system responsibilities where recent incident reports are incomplete and no
consultation with agents and WHS committee has occurred.

INCIDENT REPORT

1. Details Of Person Making Report

Name :- Jack Parson
Position: - Operations General Manager
2. Details Of The Incident
Date: Wednesday 9 of May Time: 10:25 am
Location: Commercial office of Max Lionel Realty
Describe what occurred and how

A customer chose to leave the structure by means of the crisis exit and utilize the
stairwell rather than lift. Since the leave entryway was hindered by boxes of paper,
the customer felt down the stairs and broke her wrist. The operator who heard her
calls helped her to open a leave entryway. The client was taken to Royal Women’s
Hospital by rescue vehicle.
3. Suggest Corrective Actions
Firstly, leave entryway should not be hindered with boxes. Physical perils, for
example, impediments in walkways and dangerous (city) stairs could be maintained
a strategic distance from by ensuring that the risks in the work environment are
distinguished sufficiently early to avoid mishap. Approaches to distinguish risks are
following: stroll around or assessment. Take a gander at past mishaps and close
misses that have occurred, chat with other individuals at your working environment.
In particular urge everybody to follow safety measures and report any hazards risk.
In addition we can perform risk assessment
INJURY REPORT
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STATUS:  EMPLOYEE  CONTRACTOR ☑ OTHER

OUTCOME:  NEAR MISS ☑ INJURY
1. DETAILS OF INJURED PERSON

Name: ……Xyz………….. Phone: (H) +61-45214268xx

Address: ………………… Sex:  M ☑ F
Job Title: Client
Start Time:- 10:25 Am
Work Arrangement :  Casual  Full-Time  Part-Time ☑ Other
2. DETAILS OF INCIDENT
Date: Wednesday 9th of may Time: 10:25 am
Location : commercial office of max Lionel realty
Describe what happened and how:
A customer chose to leave the structure by means of the crisis exit and utilize the
stairwell rather than lift. Since the leave entryway was hindered by boxes of paper,
the customer felt down the stairs and broke her wrist. The operator who heard her
calls helped her to open a leave entryway. The client was taken to Royal Women’s
Hospital by rescue vehicle.

3. DETAILS OF WITNESSES
Name: Jim smith phone: (H) +61- 04204520xv
Address: ………………..
4. DETAILS OF INJURY
Nature of injury : broken bone location: wrist
Cause of injury : fall
5. TREATMENT ADMINISTRATED
First aid given  yes ☑ no
Medical assistant ☑ yes  no
Outcome
 Treated by doctor ☑ hospitalized  work compensation claim
 Returned to normal work  alternative duties  rehabilitation
Details of first aid or medical assistant:
Patient was rushed to the hospital by rescue vehicle and was hospitalized.
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7. INCIDENT INVESTIGATION (Comments To Include Casual Factors) :

The exit door was blocked by boxes of paper. Another reason could be an oily
substance on the stairwell which was reported by another agent.

8. RISK ASSESSMENT
Likelihood of recurrence: high probability (an accident could happen)
Severity of outcome : major
Level of risk : high
9. ACTIONS TO PREVENT RECCURENCE
ACTION BY WHOM BY WHEN DATE
COMPLETED

Staff needs to Training provide 2 June 2019

undertake WHS manager
workplace safety
training. 2 June 2019
Health and safety
Conduct regular manager
workplace 2 June 2019
inspections Health and safety
manager
Workplace safety
meeting

Signed by manager:
Title: _____________________ date: ____/_______/______

 Feedback to person involved date: ____/_______/______

11. REVIEW COMMENTS

WHS committee/ staff meeting:

Reviewed by site manager (signed): _______________ date:
____/_______/______
Reviewed by health and safety rep. (signed): ___________ date:
____/_______/______
Assessment No.: BSBMGT605#
RISK ASSESSMENT FORM

DETAILS

Name: Jack Parson

Position: Operations General Manager

RISK DETAILS

Risk ID: 123456

Raised by: do not know

Date raised: 13 May 2018

Description of risk:

Any person who visits the premises who may be a visitor or client may encounter severe
accidents from which they can be badly injured and it can also impact the workplace order.
Just like this present case they will be liable to sue company for injuries which can impact
company’s reputation and also finances.

Likelihood of risk: Impact of the risk:

Medium Severe injuries can occur if someone falls

from stairs
Assessment No.: BSBMGT605#

RISK MITIGATION

Preventative Actions Recommended:

There has been no workplace inspection from last several months which might have lead
to workplace hazards where boxes were left near emergency door because of which this
fall hazard occurred.

It was insured by manager that risk assessment might be carried out as soon as possible

The managers should advice their staff to follow next formal workplace safety training and
plan their work schedule accordingly.

Contingency actions recommended:

Approval Details

Supporting Documentation:

Signature: ________________

Date:______/____/__________

This template is used to record identified risks associated with your project, analyze the impact
and determine resultant action to be taken.
Assessment No.: BSBMGT605#

Risk Likelihood Impact Risk response Responsible

The dangers of Staff need to attempt

slip fall and Workplace Safety Training
enduring medium high Workplace Safety Meeting
extreme body Conduct normal working
damage. environment assessments
Safety review Direct
perceptions

Poor Improvement of moral

hierarchical contract, including
culture. Low standards all operators
dimension of medium medium must pursue.
staff
commitment
and morale

Inability to Bring issues to light of

meet word anti-discrimination, WHS
related and Other enactment/sets
wellbeing and low high of accepted rules among
security specialists, customers,
prerequisites. inhabitants WHS the
executive’s framework in
Place. Suitable HR
arrangements and
systems set up.

Assessment task 2
Management duties according to Appendix 1: Max Lionel Realty
Assessment No.: BSBMGT605#

Management responsibilities

Max is in charge of working with the Board of CEO

Directors to supervise the business, set by Max Lionel
and large key headings, oversee hazard, and
approve huge money related exchanges.

Betty is in charge of getting ready quarterly Chief financial officer

fiscal summaries and in general planning. Betty Marcel

Jack is in charge of the everyday running of

the organization and for supporting tasks Operation general manager
which influence activities of the association. Jack parson
Jack works with the Human Resources
Manager to organize frameworks and
activities.

Will is in charge of the gainful limit and Human resources manager

welfare of individuals at MLR. Will pastor

Carmen is in charge of the administration of Manager realty(sales and rentals)

all parts of private realty. Carmen deals with Carmen Santiago
the exercises of private operators.

Tori is in charge of the administration of all Manager commercial realty

viewpoint of business realty. Tori deals with Tori Wilson
the exercises of business operators

Kori is in charge of the administration of all Investment manager

angles venture realty. Kori deals with the Kori Anderson
exercises of venture operators

Action implementation plan/ Timetable of the whole Project

Assessment No.: BSBMGT605#

Item/key Result Achievement Date Responsibility

Revision of existing Quality confirmation

arrangements and techniques 4 June 2019 individual/editor
to consolidate utilization of
contract by operators. Mary Stewart (WHS
specialist)
Operations general
Advancement of ethics manager jack parson
contract dependent on WHS 25 June 2019 human resources manager
duties and real estate institute Will pastor
of Victoria (REIV) code of Developer/writer
conduct. Mary Stewart (WHS advisor)

Preparing for administrators 5 training session from 5 June WHS mentor/facilitator

and specialists on utilization to 15 august 2019
of contract, WHS obligations
and legitimate/moral duties,
Training on overseeing Anti-discrimination
culturally diverse contrasts 3 training session from 4 June coach/facilitator
and segregation dependent to 25 august 2019 Pat lee (lawyer)
on sex, sexual introduction,
pay, way of life and a like
promote equality.
Advertising and
Printed limited time material 13 July 2019 advancements expert.
to instruct staff and advance Visual designer
uniformity. print

Advertising and
Email and internet based life Ongoing from 26 June 2019 advancements expert.
advancement Advertising office.

Project to raise Awareness of Anti-Discrimination, WHS and Other Legislation/Sets of Principles

among Agents, Customers, Occupants.
Assessment No.: BSBMGT605#
Evaluated all out term of the task is three months, from Monday 1 June 2019 to 31 august 2019. All
exercises ought to be finished by the 31 august 2019 separated from progressing on the web
advancement, Digital and internet publicizing incorporates messages, online networking and on
location refreshes.

Financial plan

According to the duration of the undertaking, assets utilization, given rates and the complete
spending plan of $ 12.000 the costs are recorded in the table beneath. From the determined expense
is anticipated that spending will surpass and additional $782 is expected to finish the task, or we
should cut down the costs.

Professional Name: Change

Income Incl. GST Excl GST
Total bud for project $ 12,000
Total income
Expense Incl. GST Excl GST
Training 4 sessions O Anti-discrimination $960
trainer/facilitator
Training 4 sessions () WHS mentor/facilitator $960
Development of Ethics contract Kim Sweene $1200
Development of Ethics sanction Les Goodale $1200
Development of Ethics sanction Stewart WHS specialist
$1500
Revision/Quality confirmation person/manager/editor$1200
Revision/Mary Stewart advisor $750
Development of Ethics sanction/ Development /Writer
$900
Digital advancement Advertising and advancements$750
advisor
Daily promotion / marketing agency $1000
Print promotion/ digital + print $1200

Subtotal $11,620
Contingency (10%) $1162
TOTAL $12782

Signature:_________________________

Date: _______/_____/_________
COMMUNICATION PLAN

Communication plan ought to be created in the undertaking arranging stage to keep partners
educated on all parts of task advancement and issues.
Assessment No.: BSBMGT605#

WHAT WHO PURPOSE WHEN/ TYPE/

FREQUENCY METHODS

Initiation All partners Gather data for initiation FIRST Meeting

meeting plan Before venture
begin date 2
June 2018

Milestone Entire task Distribute report track monthly Email and

report team the advancement printed copy

Distribute All partners Circulate plan to alarm Before begin Email and
commencem partners of task and date 2 June printed copy
ent plan Coordinate 2018

Project kick- All partners plans and partner 2 June 2019 Meeting
off jobs/responsibilities begin date
undertaking
status All partners, Update stakeholders on weekly Email and
reports and project officer progress of the project printed copy
agendas

Team Whole task Review of detailed Weekly Meeting

meeting group plans :detailed plan
Update on status and
examine basic issues.
Look for endorsement
Issues report Task Manager for changes to extend monthly Meeting
plan. At the point
when/recurrence

Media and Project Promote benefits of the As determined Internet,

community manager and project to community by marketing promotional
promotion marketing team. material
team.

Assessment Task 3

Agenda for workshop

Date: ___/_____/______
Assessment No.: BSBMGT605#

Meeting opened:
Presentation of the workshop. Welcome and presentation. 9:00-9:15

Statements of regret for nonattendance 9:15-9:25

WHS enactment review 9:25-9:45

WHS arrangements and strategies 9:45-10:15

WHS duties - How to guarantee that representatives report all potential and
real dangers to accomplices or administrators/chiefs and to keep up the 10:15-10:45
wellbeing and security at working environment

Risk the management 10:45-11:00

11:00-11:20
Morning tea
Explaining the updates that will be made to existing approaches and systems 11:20-11:40

Identify the potential difficulties and issues 11:40-11:50

Identify the Ways in which wellbeing and wellbeing at work can be improved 11:50-12:20
12:20-13:00
Discussion
13:00-13:45
Lunch

Legal/moral obligations 13:45-14:00

How to utilize morals sanction 14:00-14:30

Views of the people and the specialists
14:30-15:00
Examining the different strategies and methods.
15:20-15:40
Examine the financial plan.
Development and conclusion of the workshop 15:40-16:00

Group Roles and Responsibilities

Role Name/s responsibilities Signature/s

Assessment No.: BSBMGT605#

(if required)

Project support CEO The duties of support

Max Lionel are to watch the task
is finished on time
Chief financial and inside the
officer financial plan.
Betty Marcel

Operation general The primary

manager obligation Of an
Project chiefs Jack parson undertaking
supervisor is to
Human resources guarantee that the
Each of them is in manager venture is finished
charge of its area Will pastor on time and inside
clarified in the financial plan.
Management duties Manager
according to realty(sales and
Appendix 1: Max rentals)
Lionel Realty. Carmen Santiago

Manager
commercial realty
Tori Wilson

Investment
manager
Kori Anderson

TEAM BUDGET

Project Name: Training Resources

Assessment No.: BSBMGT605#

Income Incl. GST Excl. GST

Total Income

Expense Incl. GST Excl. GST

Managers $1200

Training room $1000

Paper $20

Projector $1000

Subtotal $3220

Contingency (10%) $322

Total $3542

Signature: ____________________
Date: ____/______/______
Assessment No.: BSBMGT605#

Assessment task 4

Professional Development Plan

Name

Date of development _____/_____/______ Date to be reviewed ______/______/______

Discussed with mentor/colleague Discussed with manager

Name: Name: ________________
______________________

Goals

timeframe My personal goals are: (professional My professional goals are:

goals)
Improve the board aptitudes
Next 12 months English language skills.
Improve relational abilities
Presentation skills.
Self-awareness and certainty
Extend my system. Become confident public speaker
Next 5 years
Become less self-content, open for
meeting new individuals and less
judgmental
Assessment No.: BSBMGT605#

Plan for defeating the shortcomings

Plan beating the shortcomings incorporates following. Firstly, I recorded this ability to
be accomplished to defeat shortcomings and besides there is a rundown of moves
expected to make obtaining the Skills. Plan additionally incorporates details, time span
and cost.

Identified Development action Details (provider, Timeframe Cost

gap location, etc.)
Practice by displaying at
1. the front of companions Current Work Ongoing 0
Introduction or with myself. Toastmasters club
aptitudes
Day by day at work.
2, English
language Reading, listening and Toastmasters club Ongoing 0
abilities speaking Self-picking up

3. Systems Attend gatherings and ACS occasions Ongoing $100-

administration expert occasions MADA Events $200

Attend programming
4. classes, workshops and Academy Xi One year $300
rogramming watch instructional
abilities exercises.
Always coming up short
5. Time the on time. Rundown
board (center needs and spotlight on Self-learning Ongoing 0
around completing them first
needs) and afterward if
whenever left use for
improvement
Present place of
6. Authority Study and work. employment.
abilities One year 6,000
Studies —
Advanced
recognition of
administration and
management
Assessment No.: BSBMGT605#
Third party report
Name of spectator: Medi Tesla
Position: Researcher, columnist and screenwriter
Contact details:
Cutler arch d.o.o., News, education, science, culture and workmanship
Skills
Applies business morals
Guarantees execution is consistently
improved through cooperation proficient
advancement, networking, and so forth
Shows relational abilities to convey and
rouse the trust and certainty of others, and
guarantee their participation and backing..
Signature: Electronically signed by Medi Tesla
Date: _____/____/________
Portrayal of how hopeful showed
aptitude/learning. Give precedent
I had the chance to work together with
Jill expertly. She worked for my
organization since November 2008 to
March 2013 as a specialist. She has
been effectively occupied with the
territories of video after generation and
visual computerization.
I am exceedingly satisfied with her hard
working attitudes. Notwithstanding her
ability, she demonstrates an extensive
level of unwavering quality. Efficiency
and ingenuity.
Additionally value her apparent want to
always learn and improve.
Something I observe to be exceedingly
useful is her receptiveness, adaptability,
and nonattendance of preference or
restricted perspective. She was an
important individual from a work group.
We are still in contact and willing to work
together with her on Our future activities.
Assessment No.: BSBMGT605#

REFERENCES

o https://www.business.gov.au/risk-management/health-and-safety/whs-oh-and-s-
acts-regulations-and-codes-of-practice
o https://www.business.gov.au/risk-management/health-and-safety/accidents-and-
injuries-in-the-workplace
o https://www.smartsheet.com/free-incident-report-templates
o http://www.hse.gov.uk/risk/casestudies/estateagency.htm
o http://www.hse.gov.uk/risk/principles.htm