Venkat Munnagala

Sr. Business Analyst/Product Owner/Scrum Master

Location: Cumming, GA
Re-Location: Only in GA
Green Card
E-Mail: shastrymvs27@gmail.com
SAFe POPM Certified

SUMMARY
 Have 18 Years of IT Experience and 13 Years of Business Analyst Experience out of which 5 years in Financial dept
on SOA Architecture, and Experience in AT&T, T-Mobile for more than 8 years in Telecom Industry & 3 years in
Insurance domain too.
 Project management & Product Owner experience with gathering requirements, understanding them, and wring the
technical User stories and see to it that on time delivery and completion happens.
 Experience in vendor management, gap analysis, UAT management, client training, translating requirements,
Change Management, UAT activities, wireframes and mockups, grooming backlogs, mapping, Security
processes, lean six sigma, SDLC documentation, project milestone forecasting, project charter development,
project plan development, project team site management, MS Project, SharePoint 2013

 Experience in Tableau architecture, installing of Software, upgrades, performance tuning.

 Experience in creating and maintaining project documentation. Which includes product/user manuals
(including order fulfillment and procurement process BPM terminology), change management, DTM, initiation
approval, risk log, scope document, requirements document, solution specification document, architecture
document, operation manual, test plan, RTM, test cases, upstream/downstream interface notification (through
UML diagrams), implementation plan (including back out and shakeout plan) and deployment approval
including Security Governance.

 Developed and modified Several Front end Pages using HTML, XHTML which improved the on screen
presentation, and also did the coding in Java , EJB's and hibernate and also designed tables in Oracle along with
POJO's for EDI , for better performance in the back end.
 Worked on enhancements for most of the mission critical Applications, which include Java, J2EE, JMS, Struts,
spring, Hibernate, ServiceNow Rest API's, EDI, which are involved in Collections, payment Gateways, Network
Provisioning etc.
 Wrote the code for retrieving the data from XML document by Using SAX parser
 Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with
individuals at all levels and work as a part of a team as well as independently
 Worked in both Waterfall and Agile based Methodologies.
 Experience in Data Modeling using Facets Data Model as per SOA Architecture

 Experience in Clear Case (Asset Management Tool) for all AT&T Projects
 Supervision of Unit Test cases (J Unit's) done by Developers along with Test Scripts done by Testers.
 Testing experince on both Windows and MAC environments.

 Worked on SOAP and WSDL's for Web Services and testing of IVR systems too as per SOA guidelines.

PROFESSIONAL EXPERIENCE:

PROKARMA Inc Oct’18 - Mar’19

Client : T-Mobile, Atlanta, GA
Product Owner

Working with the Product Manager’s of DSG (Digital Service Group) of T-Mobile , where we take care of Orders while
comes to OM-API , from the client App’s and how were persist them in DB and then , based on the PM’s requirements
which are there in Order API Backlog and on my understanding the Project as a whole , refine the requirements, and write
the requirements explicitly in BDD format for Developers and testers to work.

Responsibilities:
 Wrote requirements in User Stories in BDD format for the OMS project.
 Conducted meetings with Business and with Development and testing about the req’s.

 Business process modeling, data analysis, issue tracking and management performance reporting for on existing
project.
 Wrote User Stories for Development of Swaggers, POC’s & Confluence pages too apart from
Technical & Enabler US’s.
 Implemented Security governance to control organisation's approach to security. Through
security governance effectively coordinated the security activities of the Application and saw
that the flow of security information and decisions were not compromised when we receive
calls from Calling Applications (Clients).
 Wrote User Stories for agile methodologies also.
 Performed Functional design analysis and updated the Sequence diagrams & ISD document also as a part of this
effort.
 Worked under Manager Supervision and follow established directions as was juggling between projects.
 Actively participated and Co-ordinated in task planning, project status reporting, progress meeting
coordination, project documentation and Test Planning.
 Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the
business processes.

 Worked with Offshore Testing team in developing Test cases / Test Suites out of the User Stories and
used to be a part of Integration Testing.

 Assisted in data mapping and studied how the coming data will be mapped to stored procedure.

 Documented Project scope, high level requirements and process flows using BPM terminology and
UML diagrams using Java Application and Weblogic App Server.

TATA CONSULTANCY SERVICES

Client: Vanguard Inc, Charlotte, NC Dec’17 – Sep’18
Business Analyst
The Vanguard Group is an American registered investment advisor with over $4.5 trillion in assets
under management. It is the largest provider of mutual funds and the second-largest provider of
exchange-traded funds (ETFs) in the world.

 Wrote system requirements, HLD’s and AD’s for the Functional requirements for conversion project.
 Conducted meetings with Business and with Development and testing about the req’s.

 Business process modeling, data analysis, issue tracking and management performance reporting for on existing
project.
 Wrote User Stories even for Development of Monolith web pages to Web – Cloud Foundry
 Implemented Security governance to control organisation's approach to security. Through
security governance effectively coordinated the security activities of the organisation and saw
that the flow of security information and decisions werent compromised.
 Worked with Firewall implementation team on Packet filtering firewalls, Application-level gateways.
 Wrote User Stories for agile methodologies.
  Used application specific tools to query the SQL server for finding Specific fields as a part of Functional design
analysis..
 Worked under Manager Supervision and follow established directions as was juggling between projects.
 Actively participated and Co-ordinated in task planning, project status reporting, progress meeting
coordination, project documentation and Test Planning.
 Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which
was with Java.
 Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the
business processes.

 Worked with Offshore Testing team in developing Test cases out of the User Stories and used to be a
part of Integration Testing.

 Having experience on writing user stories in MAC.

 Assisted in data mapping and studied how the coming data will be mapped to stored procedure.

 Documented Project scope, high level requirements and process flows using BPM terminology and
UML diagrams using Java Application and Weblogic App Server.

TATA CONSULTANCY SERVICES

Client: Nationwide Inc, Columbus, OH June’17 – Nov'17
Business Analyst

 Wrote system requirements, HLD’s and AD’s for the Functional requirements for their Insurance rules engine
project.
 Conducted meetings with Business and with Development and testing about the req’s.
 Business process modeling, data analysis, issue tracking and management performance reporting.
 Wrote UserStories even for ServiceNow Rest Objects.
 Wrote User Stories as a part of Dashboard for agile methodologies using VersionOne.
 Used application specific tools to query the SQL server.
 Work under Manager Supervision and follow established directions.
 Actively participated in task planning, project status reporting, progress meeting coordination, project
documentation.
 Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which
was with Java.
 Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the
business processes.

 Assisted in data mapping and studied how the coming data will be mapped to stored procedure.

 Documented Project scope, high level requirements and process flows using BPM terminology and
UML diagrams using Java Application and Weblogic App Server.
Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit,
Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira, VersionOne

TATA CONSULTANCY SERVICES

Delta Air Lines, Atlanta, GA Dec’16 – June'17
DCDR Business Analyst

Worked in DCDR project for Delta Air Lines. Delta is planning to open up a new Center which would replicate the
Production boxes of all the Servers and Applications as a Back-up (Disaster Recovery).

My roles include:
  Collected all Server related data from the run books
 Interacting and collecting Partner/vendor system details for Mission critical and Business critical Delta applications
 Implemented Fortify Static Suite for fixing and preventing Security vulnerabilities in Applications.
 Understanding of systems engineering concepts.
 Requirements gathering and analysis and organization the requirements according to their criticality.
 Requirements management and communication with Managers and Architects for any questions.
 Meetings with SPOCs to understand application functionality and partner systems connectivity for various
Application Servers.
 Network data collection for the partner systems (IP’s, Port, Destination system, etc ).
 Assess Airlines Third Party business operations and processes to understand procedures, information flows and
handoffs, and identify business needs which were in SOA Arch.
 Elicit requirements from users and translate into implementable system specifications to be used by developers to
code. Create/design diagrams and process flows using MS Visio.
 Provided Agile conceptual training to whole team upon sudden switch from Waterfall to Agile for Java
Applications..
 Document requirements via User Stories and acceptance criteria for the requirements as a part of building Back
up Data Center.
 Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the third-party
vendor.
 Readily took over Project Manager's role during project to ensure timely deployment of the release. Defined,
delivered and maintained SDLC project deliverables per technology solution's standards on Documentum.
 Co-ordinated System Testing by assigning testers to the requirements and tracking the progress and defects.
 Collaborated with testing team to execute their testing on HP ALM (Quality Center).
 Involved with Testing Team when preparing test cases for UAT and facilitated sessions throughout UAT to ensure
all user acceptance tests are executed and documented per standards.
 Assured timely closure of UAT phase by proactively communicating UAT stats and relative defects to technology
team.
 Lead shakeout testing with business stakeholders to ensure deployment readiness.
 Executed the pilot testing with customer and addressed feedback and enhancements.
 Crafted Ad hoc reports and metrics per project and/or management need using Tableau.
 Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit, Maven,
EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira, Tableau

TATA CONSULTANCY SERVICES

Freddie Mac, washington DC June’16 – Nov'16

Business Analyst

Worked on a project for conversion of a stand alone app made in MS-Excel into a Web App for time entries and project
related app for all insurance rules for Freddie Mac.

 Wrote system requirements, HLD’s and AD’s for the Functional requirements for their Home insurance rules
project.

 Conducted meetings with Business and with Development and testing about the req’s.

 Documented Project scope, high level requirements and process flows.

 Worked closely with system architect to implement Service Oriented Architecture (SOA).
 Wrote User Stories as a part of agile methodologies in VersionOne tool.

 Implemented the Symmetric key and Public key concept in Data Security and protection of
Confidential data through Block and Monitoring process.
  Worked with Firewall implementation team on Packet filtering firewalls & Network firewalls.
 Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the
third-party vendor.

 Elicit requirements from users and translate into implementable system specifications to be used by
developers to code. Also, Create/design diagrams and process flows using MS Visio using BPM
terminology and UML diagrams in Java related environment.

 Used application specific tools to query the SQL server.

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, VersionOne, Hibernate,
JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira

Amdocs Inc,
Client: AT&T, Atlanta, GA July 2014 - May 2015
Sr. Business Analyst

Working in AT&T Order Management System Domain which is an Amdocs product, where we deal with the Forms that
CSR deal with, AT&T’s Portal which Customers deal with for booking an Order with different Speeds, different Network
Elements etc.

Tech Mahindra Americas

Client: AT&T, Atlanta, GA December 2012 - July 2014
Sr. Business Analyst

 Worked in AT&T with the, Science and Technology Group, For Project Light Speed. This Application is involved in
Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
 Involved in a module for IVR where data flows through OMS and then flows to Workflow Management (NAMBiz),
Enabler which are subset of the Order Management System which is an integral part of the Provisioning.
 NAMBiz is the module which gets the Order from BBNMS through SOAP Over JMS, and then does some validations
and additions, and then builds the Message with a valid IP Address for the IVR systems.
 Even sent Data Objects to Enabler which in turn talks in Atlanta based Mortgage companies.

Tech Mahindra Americas

Client: AT&T, Alpharetta, GA March 2010 – November 2012
Incident Manager

Working on Support for Mobility Care Applications as an Incident Manager with a team size of 9 (3 On-site and 6 Off-
shore). This includes Monitoring of 14 Applications which includes but not limit to Billing, Collections, Provisioning.

MultiVision Inc,
Client: AT&T, Atlanta, GA December 2007 – December 2009
Sr. Business Analyst

 Worked in AT&T with the, Science and Technology Group, For Project Light Speed. This Application is involved in
Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
 Involved in a module for Workflow Management (WFMBiz), Enabler which are subset of the Order Management
System which is an integral part of the Provisioning when order flows through OMS from IVR systems..
 WFMBiz is the module which gets the Raw Order from OMS through SOAP Over JMS, and then does some
validations and additions, and then Builds the Message, and sends it to the External Systems, which store the data so
that the Field support person has all the data necessary for the Installation.
 Enabler is the module which is used by OMS to check with Enabler for a valid Customer. This is the only module
which was using synchronous calls to Enabler which in turn talk to Legacy Systems for the Data.
 As a part of the Support Agreement, used to support the System Integration Testing for a week (24 X 7).

MultiVision Inc,
Client: UPS, Atlanta, GA July 2007 – November
2007
Sr. Business Analyst

Worked on the Search engine, which gets all the search results based on the input in different languages. Used
transformation to get the result set to display the output in different language.

MultiVision Inc,
Client: BellSouth, Atlanta, GA September 2006 – June 2007
Team Lead/Sr. Technical Analyst

Scorecards: This is an internal site, developed for COESM users and its main purpose is Quality Evaluation for
Employees, starting from a Technician till Vice President for Southeast Region.

Accenture, Schaumburg, IL July 2006 – September 2006

Team Lead/Sr. Technical Analyst

LightSpeed Uverse Portal Application: Developed Portlets using WebSphere portal server V 5.1 for Address Book Similar
to yahoo's Address Book. Portlets were developed by Offshore Shore Team as per the JSR 168 standard.

MultiVision Inc,
Client: FreddieMac Inc., Mclean, VA September 2003 - June 2006
Sr. Technical Analyst

Utilities: FreddiMac had problems every time when going for Release, with regard to test their Data-Base Consistence.
So, we developed a tool, which would take a Baseline against the Database, before Production, and store it on the local
file system in a folder along with the timestamp. Once the Release is over, immediately, we will be running this utility
once again the Production Database. And it would be storing all this data again in a different folder, on the local file
system. Then; finally, for every table in the database, if there are any differences; it will be shown in a HTML output.
The Services were written in java with connections to DB2 database through properties file, and all the sql's to be parsed
through an xml parser (JDOM). This is for Mortgage Domain.

Monami Inc., London, UK November 2001 - August 2003

Java Programmer

The Text Editor Applet is an Internet application developed for the purpose of creating on-line documents.

Jasko India, London, UK February 2000 - September 2001

Java Programmer

Designed and developed an Online Shopping Website

EDUCATION
Bachelors in Commerce 1992
Osmania University, Hyderabad, India

Diploma in Computer Programming and Applications

Data Pro, Visakhapatnam, Andhra Pradesh, India

Java Certified Programmer from Sun Micro Systems (JCP)